Myna Reviews & Product Details

Myna is the AI customer engagement platform for businesses that live on conversations. Build AI agents that can do anything your business needs in a conversation. Give an agent the tools, connected apps, API calls and custom JavaScript, and it takes real action: it answers questions, books and reschedules, takes payments, updates records, opens tickets, runs campaigns, follows up, and hands off to a person when it matters. Agents work on every channel your customers use: SMS, phone, webchat, email, WhatsApp, Instagram, Facebook Messenger, Telegram and more, all on the same agent. ##The current state of AI agents AI agents are in demand, but there's a clear production gap: 91% of service leaders are under pressure to implement AI (Gartner, 2026). 42% of companies adopting AI agents are still testing a few or running early deployments (Deloitte, 2026). 74% have rolled back or shut down a live customer-communications AI agent (Sinch, 2026). Myna is built to close that gap. ##The Myna Agent Runtime Every Myna agent runs on a production agent harness. A reply isn't one model improvising. Each message passes through fixed stages: Pre-gates: duplicates, opt-outs, human takeover, channel compliance, message caps and business hours are checked in code before any model runs. Planner: works out what the customer needs and calls any tool the agent has, by name, for a bounded number of steps. Composer: a single stage writes the reply from confirmed tool evidence only, in the agent's persona. Post-gates: deterministic checks validate every claim in the reply against tool evidence before anything is sent. A failed action can never come out as "done." The result is agents that can take on any task and stay accurate while doing it, without anyone writing or maintaining prompts. Built to run at scale 100M+ AI operations processed 99%+ delivery rate 80%+ AI resolution rate Under 2s average response latency 99.9% platform uptime The platform /Workflow Studio: build any multi-step agent workflow on a visual canvas with agent nodes, conditions, connected apps, custom JavaScript and API calls. Test it in the Playground, then publish to any channel. /Engines: ready-made agent templates for scheduling, customer support, feedback, payments and checkout, plus templates shared by the community. /Memory Hub: knowledge bases built from websites, documents, tables and text, indexed for accurate retrieval, with usage analytics. /Personas: give each agent a backstory, six personality traits and a writing style. Or let the Emulator learn a voice from real messages your team has sent. /Conversational scheduling: agents check availability across multiple calendars, then book, move and confirm appointments inside the conversation, with no booking links. /Contact data and summaries: agents write what they learn into custom contact fields. When a conversation closes, the agent writes a summary, an engagement assessment and recommended next steps. /Radar: describe your ideal B2B prospect, enrich verified work emails and phone numbers, and hand qualified leads straight to an agent. /Built-in deliverability: telephony, A2P 10DLC registration, compliance for each channel, number warm-up and sending limits, with no third-party setup. /Analytics: real-time reporting on appointments, support tickets, CSAT and reputation. /Integrations: runs alongside HighLevel, Shopify and Zendesk, and connects to any other system through API calls. /Myna for Agencies: white-label Myna on your own domain, run unlimited client workspaces, set usage limits and rebill usage through Stripe. Used across home services, health and wellness, retail and e-commerce, salons and spas, restaurants, financial services, and by the agencies that serve them. Pricing: Starter is free and comes with $10 in credits, no credit card required. Pro is $99/month, Agency is $199/month, and Enterprise is custom, including HIPAA compliance. Usage is paid with credits at cost.