
The setup speed is unreal — I had a fully trained, branded AI agent live and handling customer conversations within minutes, not days. The personality and tone customization is a standout; you can dial in formality, humor, verbosity, and enthusiasm so the agent genuinely sounds like your brand, not a generic chatbot. The omnichannel support (SMS, WhatsApp, Email) all syncing under one contact record is a game-changer for keeping conversations organized. Response times are under 2 seconds, and the delivery/read rates speak for themselves. It also integrates cleanly with our existing CRM without any hacky workarounds. Review collected by and hosted on G2.com.
Honestly, not much. If I had to nitpick, I'd love to see even more pre-built campaign templates for niche industries, but the existing setup wizard and engine library already cover a lot of ground. Review collected by and hosted on G2.com.




