The G2 on Muvi One

Muvi One Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the top-notch customer support of Muvi One, highlighting their collaborative and professional approach. (17 mentions)

Users value the user-friendly interface of Muvi One, praising its ease of use and responsive support team. (9 mentions)

Users value the helpful support and feature-rich nature of Muvi One, enhancing their video platform experience. (8 mentions)

Users commend Muvi One for its outstanding customer support, which enhances their experience and customization capabilities. (7 mentions)

Users praise Muvi One for its exceptional customization options, enhancing their overall streaming experience with tailored solutions. (7 mentions)

Users report significant usability issues with Muvi One, expressing frustration over slow performance and complicated interfaces. (4 mentions)

Users find limited customization frustrating, often wishing for more templates and user-friendly interface improvements. (3 mentions)

Users face numerous bugs and performance issues with Muvi One, making implementation frustrating and time-consuming. (2 mentions)

Users find the interface complex, requiring significant effort to navigate and locate features effectively. (2 mentions)

Users find the UI complex, leading to numerous issues and a frustrating experience throughout the implementation process. (2 mentions)

Users express frustration with poor customer support that leads to costly project delays and unresolved issues. (2 mentions)

Users appreciate Muvi's responsiveness, but feel more upload issues need to be addressed for better performance. (1 mentions)

Top Pros or Advantages of Muvi One

1. Customer Support

Users praise the top-notch customer support of Muvi One, highlighting their collaborative and professional approach.

See 17 mentions

See Related User Reviews

Sourav B.

Small-Business (50 or fewer emp.)

5.0/5

"Best OTT platform provider"

What do you like about Muvi One?

The support and services are topclass. Premium features available with the basic plans

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great Partnership"

What do you like about Muvi One?

Muvi provides an excellent product and is consistently eager to collaborate on customizing our requirements. Their dedication to working with us has b

2. Ease of Use

Users value the user-friendly interface of Muvi One, praising its ease of use and responsive support team.

See 9 mentions

See Related User Reviews

Arjun S.

Small-Business (50 or fewer emp.)

5.0/5

"The best ever streaming solution"

What do you like about Muvi One?

Muvi has been very useful for our video managment needs. It is feature rich and at the same time, very much user friendly. Our team is comfortable usi

Jason N.

Small-Business (50 or fewer emp.)

5.0/5

"Fantastic partners for migration"

What do you like about Muvi One?

Muvi is the best & a highly recommended OTT solution amongst all competitors in the market we have tried so far. It offers a lot of features in on

3. Features

Users value the helpful support and feature-rich nature of Muvi One, enhancing their video platform experience.

See 8 mentions

See Related User Reviews

Sourav B.

Small-Business (50 or fewer emp.)

5.0/5

"Best OTT platform provider"

What do you like about Muvi One?

The support and services are topclass. Premium features available with the basic plans

Arjun S.

Small-Business (50 or fewer emp.)

5.0/5

"The best ever streaming solution"

What do you like about Muvi One?

Muvi has been very useful for our video managment needs. It is feature rich and at the same time, very much user friendly. Our team is comfortable usi

4. Customer Satisfaction

Users commend Muvi One for its outstanding customer support, which enhances their experience and customization capabilities.

See 7 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great Partnership"

What do you like about Muvi One?

Muvi provides an excellent product and is consistently eager to collaborate on customizing our requirements. Their dedication to working with us has b

Jason N.

Small-Business (50 or fewer emp.)

5.0/5

"Fantastic partners for migration"

What do you like about Muvi One?

Muvi is the best & a highly recommended OTT solution amongst all competitors in the market we have tried so far. It offers a lot of features in on

5. Customization

Users praise Muvi One for its exceptional customization options, enhancing their overall streaming experience with tailored solutions.

See 7 mentions

See Related User Reviews

David B.

Enterprise (> 1000 emp.)

5.0/5

"Solid partner for our customer engagement mobile apps"

What do you like about Muvi One?

Reliable, not afraid of customizing their product, get the job done, reasonable pricing, great performance of their streaming engine

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great Partnership"

What do you like about Muvi One?

Muvi provides an excellent product and is consistently eager to collaborate on customizing our requirements. Their dedication to working with us has b

Top Cons or Disadvantages of Muvi One

1. Usability Issues

Users report significant usability issues with Muvi One, expressing frustration over slow performance and complicated interfaces.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great Partnership"

What do you dislike about Muvi One?

While the CMS is user-friendly and the support is excellent, there are times when the help instructions don't correspond with the fields. It would be

Chuck D.

Small-Business (50 or fewer emp.)

0.0/5

"What a nightmare it has been..."

What do you dislike about Muvi One?

I honestly don't know where to start. We have had so many issues using MUVI OTT service trying to implement this for a client of ours. At every turn t

2. Limited Customization

Users find limited customization frustrating, often wishing for more templates and user-friendly interface improvements.

See 3 mentions

See Related User Reviews

Sourav B.

Small-Business (50 or fewer emp.)

5.0/5

"Best OTT platform provider"

What do you dislike about Muvi One?

More templates should be added, orelse everything is perfect

Jessica S.

Small-Business (50 or fewer emp.)

5.0/5

"Finest OTT solution with the best ever support team"

What do you dislike about Muvi One?

The time taken for customization can be reduced.

3. Bugs

Users face numerous bugs and performance issues with Muvi One, making implementation frustrating and time-consuming.

See 2 mentions

See Related User Reviews

David B.

Enterprise (> 1000 emp.)

5.0/5

"Solid partner for our customer engagement mobile apps"

What do you dislike about Muvi One?

Nothing significant to complain about, always finding good resultion plan to inevitable bugs

Chuck D.

Small-Business (50 or fewer emp.)

0.0/5

"What a nightmare it has been..."

What do you dislike about Muvi One?

I honestly don't know where to start. We have had so many issues using MUVI OTT service trying to implement this for a client of ours. At every turn t

4. Complex Interface

Users find the interface complex, requiring significant effort to navigate and locate features effectively.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great for upstarts"

What do you dislike about Muvi One?

Every company has its pros and cons; any cons get outweighed by their responsiveness, and it's a matter of learning the interface.

Audra E.

Small-Business (50 or fewer emp.)

5.0/5

"Professional Team, Great Product, Great Service"

What do you dislike about Muvi One?

The CMS is not as friendly of a user interface as I would like. It takes a great deal of mapping out and trying to remember where things are placed an

5. Complex UI

Users find the UI complex, leading to numerous issues and a frustrating experience throughout the implementation process.

See 2 mentions

See Related User Reviews

Chuck D.

Small-Business (50 or fewer emp.)

0.0/5

"What a nightmare it has been..."

What do you dislike about Muvi One?

I honestly don't know where to start. We have had so many issues using MUVI OTT service trying to implement this for a client of ours. At every turn t

Audra E.

Small-Business (50 or fewer emp.)

5.0/5

"Professional Team, Great Product, Great Service"

What do you dislike about Muvi One?

The CMS is not as friendly of a user interface as I would like. It takes a great deal of mapping out and trying to remember where things are placed an

6. Poor Customer Support

Users express frustration with poor customer support that leads to costly project delays and unresolved issues.

See 2 mentions

See Related User Reviews

Chuck D.

Small-Business (50 or fewer emp.)

0.0/5

"What a nightmare it has been..."

What do you dislike about Muvi One?

I honestly don't know where to start. We have had so many issues using MUVI OTT service trying to implement this for a client of ours. At every turn t

Jeremy T.

Small-Business (50 or fewer emp.)

0.0/5

"Do Not Use MUVI - You will Regret It"

What do you dislike about Muvi One?

Their customer service and platform are absolutely atrocious. We have been working on a client project for months and have lost tens of thousands of d

7. Upload Issues

Users appreciate Muvi's responsiveness, but feel more upload issues need to be addressed for better performance.

See 1 mentions

See Related User Reviews

Chuck D.

Small-Business (50 or fewer emp.)

0.0/5

"What a nightmare it has been..."

What do you dislike about Muvi One?

I honestly don't know where to start. We have had so many issues using MUVI OTT service trying to implement this for a client of ours. At every turn t

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Verified User in Entertainment

Small-Business (50 or fewer emp.)

8/27/2025

"Good customer support"

5/5

What do you like best about Muvi One?

The MUVI team has been very helpful in migration of our user data from our previous platform. They arre always on hand and responsive to queries, and ready to offer solutions to our concerns. Review collected by and hosted on G2.com.

What do you dislike about Muvi One?

Marketing integrations and automations to keep subscribers and reduce churn could be added. Review collected by and hosted on G2.com.

Jason N.

Executive Chairman

Small-Business (50 or fewer emp.)

2/21/2025

"Fantastic partners for migration"

5/5

What do you like best about Muvi One?

Muvi is the best & a highly recommended OTT solution amongst all competitors in the market we have tried so far. It offers a lot of features in one place and has a very professional, robust & co-operative team. Easy to work with & has been the most a solution to all our OTT needs for website, mobile apps and TV apps. Review collected by and hosted on G2.com.

What do you dislike about Muvi One?

Nothing as of yet, they have been fantastic partners since we migrated 18mo ago. Review collected by and hosted on G2.com.

David B.

Sr Product manager

Enterprise (> 1000 emp.)

2/17/2025

"Solid partner for our customer engagement mobile apps"

5/5

What do you like best about Muvi One?

Reliable, not afraid of customizing their product, get the job done, reasonable pricing, great performance of their streaming engine Review collected by and hosted on G2.com.

What do you dislike about Muvi One?

Nothing significant to complain about, always finding good resultion plan to inevitable bugs Review collected by and hosted on G2.com.

Chuck D.

Chief Marketing Officer

Small-Business (50 or fewer emp.)

6/26/2024

"What a nightmare it has been..."

0/5

What do you like best about Muvi One?

Nothing, literally nothing. This is not an exaggeration. Review collected by and hosted on G2.com.

What do you dislike about Muvi One?

I honestly don't know where to start. We have had so many issues using MUVI OTT service trying to implement this for a client of ours. At every turn there has been an issue which our team has to literally hold the dev team at MUVIs hand to fix, if they even can. From uploading our files, to user interface and just a million different issues. I wish I had listened to our dev team to build a custom solution for our client.

Has been a year to get the site where it needs to be and it is still terrible. The site is so slow it is painful, we also have an issue when you try to switch pages you get a chrome pop up asking if your sure you want to leave the page, which MUVI is claiming is the default functionality, which is absolutely not the case.

our team has even found the line in the code that is causing this and highlighted it to MUVI. Lets see what they do.

Further we have been paying for over a year for a site we have been unable to use, and when asked for some sort of compensation they wouldn't budge or compensate. Review collected by and hosted on G2.com.

Response from Roshan Dwivedi of Muvi One

edit

We apologize for any inconvenience caused. The product's functionalities are built according to industry best practices. Expecting them to operate differently based on individual preferences is not a product issue.

Additionally, you have requested features and customizations available only in higher-tier plans without subscribing to them.

It appears you have also used multiple G2 accounts to leave negative feedback for Muvi. We kindly request that you reconsider your ratings and use our ticketing system to raise any concerns.

Luke C.

Software Developer

Small-Business (50 or fewer emp.)

2/19/2025

"Highly recommended!"

5/5

What do you like best about Muvi One?

This is an excellent platform if you'd like to promote your own streaming business! Review collected by and hosted on G2.com.

What do you dislike about Muvi One?

There isn't anything that I dislike about "Muvi" so far! Review collected by and hosted on G2.com.

Verified User in Motion Pictures and Film

Small-Business (50 or fewer emp.)

2/20/2025

"Great partner for streaming"

5/5

What do you like best about Muvi One?

The streaming solution, payment methods, and features are all top-notch. Everything you need for a streaming solution is offered by Muvi. It is easy to use and quick to implement. The support responds quickly and is helpful. We use Muvi daily. And features can be quickly integrated with a click. Review collected by and hosted on G2.com.

What do you dislike about Muvi One?

From time to time, support tickets are misread and thus misunderstood. Review collected by and hosted on G2.com.

Verified User in E-Learning

Small-Business (50 or fewer emp.)

7/22/2025

"We joined Muvi a month ago and it been a great discover"

5/5

What do you like best about Muvi One?

Plenty of options and customizations, great support so far, and quite easy to use. Review collected by and hosted on G2.com.

What do you dislike about Muvi One?

I would love to be a little more customizable Review collected by and hosted on G2.com.

Brandon G.

Executive Director

Small-Business (50 or fewer emp.)

9/15/2022

"Muvi One was a great upgrade for Fort Smith International Film Festival"

5/5

What do you like best about Muvi One?

We were able to get the system setup and launched very quickly. It was very user friendly and affordable. Thier customer support walked us through the process and were very helpful. Review collected by and hosted on G2.com.

What do you dislike about Muvi One?

Nothing, it did what we needed, when we needed it. Review collected by and hosted on G2.com.

Juan Carlos S.

CEO

Small-Business (50 or fewer emp.)

2/19/2025

"Amazing and Reliable Partner"

5/5

What do you like best about Muvi One?

They are always responsive, very competitive pricing and they always have an attitude to get things fixed. Review collected by and hosted on G2.com.

What do you dislike about Muvi One?

there is nothing to dislike about them, they are very good Review collected by and hosted on G2.com.

Jeremy T.

Founder & President

Marketing and Advertising

Small-Business (50 or fewer emp.)

6/26/2024

"Do Not Use MUVI - You will Regret It"

0/5

What do you like best about Muvi One?

What it promises to deliver and feature set. Review collected by and hosted on G2.com.

What do you dislike about Muvi One?

Their customer service and platform are absolutely atrocious. We have been working on a client project for months and have lost tens of thousands of dollars due to delays and additional work from our team that needs to go into the platform to support basic functionality. We went this route because of what MUVI promised to deliver. The CMS has severe limitations (if you can even call it that). You will find random characters in your titles/listings that will take your team hours to resolve. Additionally, their customer support is absolutely terrible, taking months to fix even the smallest issues.

We were also told it could support a pricing model that it could not so we had to completely revamp the business model to try and make it work.

If you already have money tied into developing on this platform, walk away and consider it a sunk cost. They will not support you and it will cost you in the long run. Review collected by and hosted on G2.com.

Response from Roshan Dwivedi of Muvi One

edit

Additionally, you have requested features and customizations available only in higher-tier plans without subscribing to them.

It appears you have also used multiple G2 accounts to leave negative feedback for Muvi. We kindly request that you reconsider your ratings and use our ticketing system to raise any concerns.