Dacast Reviews & Product Details

Dacast video streaming service is accessible from China, so we choose Dacast over the other more well-known and proven competitors. Review collected by and hosted on G2.com.

Customer service is horrible. Slow response, non-technical & unprofessional.

We experienced a technical issue on Dacast's player (video not looping). We even created a demo page for their team to investigate.

Three weeks later, still no solution to the issue & no timeframe for when they will resolve the issue. I asked for an update, and customer service told me to be patient. Completely hopeless.

Customer service downloaded our video and re-uploaded a testing video to our account without notification or communication. That makes me unsure about the data security on Dacast, as their staff can access the content on our account without agreement.

Also, Dacast's UX is immature, in my option. the control portal is not user-friendly compared to competitors like Vimeo. The video player still has a play icon popped up even after setting the player to be no play button in the theme.

Overall, we are very disappointed with Dacast. Review collected by and hosted on G2.com.

We have been using this service for several years now for the large Outdoor Shake table, and we have no problem with steaming. And when we needed help, the customer service was like the best. Also was able to try this into one steaming service to other social media sites. We were able to input the steams into our website and also steam them to all the mobile devices that were watching the link that we send out for the live stream. Review collected by and hosted on G2.com.

So far, we have not been able to find anything that we dislike about the Dacast. Review collected by and hosted on G2.com.

Great tech support and great streaming, with the one exception, noted on their lack of encoding. In talking to these people, you can tell they really care. That is missing in 90% of the streamers I have used. Review collected by and hosted on G2.com.

I used this service for some time and had great results. The problem I had was that they do not do encoding. That means that if you want multiple biot rates for smartphones, slow connections, and big screen TVF's, you have to send it in the original stream. This caused a lessening of the quality and also caused problems as I had difficulty getting the larger stream to them without buffering. Review collected by and hosted on G2.com.

Our team liked that Dacast had a wide array of features under one roof and a pricing plan that worked for our use case.

I believe that the platform (without using APIs) may be suitable for many people. Review collected by and hosted on G2.com.

I highly recommend that you do not use the Dacast API; the API is extremely weak compared to the competition.

The current API that is publically available uses their old platform. When using the legacy platform and API, there are multiple issues - the main one being that macOS and iOs users can not view the live stream without enabling cookies. Additionally, this API only provides limited post-event analytics with virtually no support for live analytics.

The company is aware of this and they have since upgraded their platform (mid-2020 to mid-2021); however, they have not updated the API yet leaving customers like us in the dark.

Support is hit-or-miss; we either receive amazing support (from Sales and Account Management) or our emails go unanswered unless we follow up multiple times (Technical). Review collected by and hosted on G2.com.

The can-do people in the support part of the company make my experience excellent. Review collected by and hosted on G2.com.

This is a wonderful company which I like using, I don't dislike anything. Review collected by and hosted on G2.com.

The extensions and ease of use and the interface Review collected by and hosted on G2.com.

Nothing at the time. It is a simple application. Review collected by and hosted on G2.com.

A firm streaming platform where you can customize channels for events and schools. As a long term user of five years, Dacast has provided a stable platform to meet our streaming needs at a reasonable cost. They have excellent customer and support services that have been quick to address any issues we have had quickly and professionally. Recommend them often... Review collected by and hosted on G2.com.

There have been delays when bandwidth has been exceeded but Dacast helped us to address this by buying extra bandwidth at a reasonable cost to keep this from happening. That they also let us roll-over the unused bandwidth from month to month is a lifesaver. Review collected by and hosted on G2.com.

The ability to reach support techs quickly. Stream reliabilities. Review collected by and hosted on G2.com.

Tech changes that aren't kept up with by Dacast. Lack of follow thru. Review collected by and hosted on G2.com.

I love the interface. It's so easy to use and very intuitive. The entry point is also affordable. Review collected by and hosted on G2.com.

Sometimes our streaming fails. Maybe it is due to our internet connection. We don't blame DaCast for this. The pandemic is really affecting our internet. Hopefully, when the situation normalizes, we will be able to enjoy the full benefits of DaCast. Review collected by and hosted on G2.com.