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MSuvey Reviews & Product Details

MSuvey is a customer feedback platform designed to help businesses gather actionable insights through mobile surveys. By engaging customers in real-time via text messaging, MSuvey enables organizations to collect immediate and relevant feedback, facilitating informed decision-making and enhancing customer experiences. Key Features and Functionality: - Real-Time Feedback Collection: Engage customers instantly through SMS, WhatsApp, web forms, QR codes, and email to gather timely insights. - Multi-Channel Integration: Reach customers on their preferred platforms, ensuring higher response rates and improved communication. - Advanced Analytics and Reporting: Utilize comprehensive data analytics to interpret feedback, identify trends, and make data-driven decisions. - Text Analytics Engine: Analyze comments and chat logs to detect themes, sentiments, and related concepts, providing deeper insights into customer feedback. Primary Value and Problem Solved: MSuvey addresses the challenge businesses face in understanding and responding to customer needs promptly. By facilitating real-time, multi-channel feedback collection and providing robust analytical tools, MSuvey empowers organizations to enhance customer satisfaction, improve products and services, and drive customer-led growth.

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MSuvey

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MSuvey Community

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Casey C.

Paralegal

Mid-Market (51-1000 emp.)

11/23/2021

"MSurvey for Ajua"

5/5

What do you like best about MSuvey?

What I like best about MSurvey and the company Ajua is mainly how this company works on keeping an open line of communication between them and us, customers . So, if there was ever something I questioned or needed help with, they were there and just one click away. Review collected by and hosted on G2.com.

What do you dislike about MSuvey?

Occasionally, I had a few pages that took awhile to download. It may of had to do more with my internet connection though. Nothing else to dislike! All kinds of companies can benefit from allowing customers to answer questions and use MSurvey so make them better companies. Review collected by and hosted on G2.com.

NC

Nathan Robert C.

Owner

Small-Business (50 or fewer emp.)

1/25/2022

"MSuvey Review"

5/5

What do you like best about MSuvey?

They are really customer focused. Interacting with individuals within the company about the program with any questions I have is a breeze. Review collected by and hosted on G2.com.

What do you dislike about MSuvey?

Being new sometimes things can be a little slow i.e. downloads etc. Review collected by and hosted on G2.com.

KT

Karolyne T.

Mid-Market (51-1000 emp.)

9/24/2020

"Polling with Msuvey"

5/5

What do you like best about MSuvey?

The way customers interact with the program is easy to receive feedback Review collected by and hosted on G2.com.

What do you dislike about MSuvey?

There is no support for my language, so far the only complaint. Review collected by and hosted on G2.com.

Recommendations to others considering MSuvey:

Because it is easy to use it saves time, unlike the others I have used, it brings confidence when creating polls and surveys Review collected by and hosted on G2.com.

What problems is MSuvey solving and how is that benefiting you?

Communication with customers has become easier, now that I know exactly where I'm going wrong, this makes the job much easier. Review collected by and hosted on G2.com.