--- title: ServiceNow EmployeeWorks Reviews meta\_title: 'ServiceNow EmployeeWorks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 127 reviews by the users' company size, role or industry to find out how ServiceNow EmployeeWorks works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 127 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### ServiceNow EmployeeWorks Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **high efficiency** of Moveworks, significantly improving IT support and saving valuable time. [(11 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049705&qs=pros-and-cons#reviews) Users find Moveworks to be **easy to use** , enhancing efficiency and providing fast, coherent responses effortlessly. [(10 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049829&qs=pros-and-cons#reviews) Users commend Moveworks for its **impressive AI integration** that enhances efficiency and streamlines IT support effectively. [(7 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049627&qs=pros-and-cons#reviews) Users commend the **impressive AI integration** in Moveworks, enhancing efficiency and streamlining IT support significantly. [(7 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049560&qs=pros-and-cons#reviews) Users value the **time-saving capabilities** of Moveworks, significantly reducing incident resolution time and improving efficiency. [(6 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049903&qs=pros-and-cons#reviews) Users face challenges with the **complexity of integration** in Moveworks, impacting efficiency and usability. [(5 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049812&qs=pros-and-cons#reviews) Users find the **learning curve steep** due to complex integration and significant time commitment needed for customization. [(4 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1050173&qs=pros-and-cons#reviews) Users find the **time-consuming integration** with Moveworks challenging, requiring significant effort for optimal performance. [(4 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049792&qs=pros-and-cons#reviews) Users express concern about **integration limitations** of Moveworks, particularly for non-ServiceNow platforms affecting overall functionality. [(4 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1050033&qs=pros-and-cons#reviews) Users note the **delayed response** times from Moveworks can hinder their overall experience and support effectiveness. [(3 mentions)](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049841&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ServiceNow EmployeeWorks ##### 1. Efficiency Users value the **high efficiency** of Moveworks, significantly improving IT support and saving valuable time. [ See 11 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049705&qs=pros-and-cons#reviews) See Related User Reviews ![Marco M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco M.") MM Marco M. Enterprise (\> 1000 emp.) 5.0/5 "Why it's so fast?" What do you like about ServiceNow EmployeeWorks? Since four years ago, I’ve been impressed by the speed of the replies that Moveworks brings back. Even today, I’m still impressed by how fast they are ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you like about ServiceNow EmployeeWorks? Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly ef ##### 2. Ease of Use Users find Moveworks to be **easy to use** , enhancing efficiency and providing fast, coherent responses effortlessly. [ See 10 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049829&qs=pros-and-cons#reviews) See Related User Reviews ![Marco M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco M.") MM Marco M. Enterprise (\> 1000 emp.) 5.0/5 "Why it's so fast?" What do you like about ServiceNow EmployeeWorks? Since four years ago, I’ve been impressed by the speed of the replies that Moveworks brings back. Even today, I’m still impressed by how fast they are ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you like about ServiceNow EmployeeWorks? Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly ef ##### 3. AI Integration Users commend Moveworks for its **impressive AI integration** that enhances efficiency and streamlines IT support effectively. [ See 7 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049627&qs=pros-and-cons#reviews) See Related User Reviews ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you like about ServiceNow EmployeeWorks? Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly ef VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you like about ServiceNow EmployeeWorks? The best aspects of Moveworks are its superior Natural Language Processing (NLP), which allows the AI to genuinely understand complex, multi-step empl ##### 4. Innovation Users commend the **impressive AI integration** in Moveworks, enhancing efficiency and streamlining IT support significantly. [ See 7 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049560&qs=pros-and-cons#reviews) See Related User Reviews ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you like about ServiceNow EmployeeWorks? Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly ef VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you like about ServiceNow EmployeeWorks? The best aspects of Moveworks are its superior Natural Language Processing (NLP), which allows the AI to genuinely understand complex, multi-step empl ##### 5. Time-Saving Users value the **time-saving capabilities** of Moveworks, significantly reducing incident resolution time and improving efficiency. [ See 6 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049903&qs=pros-and-cons#reviews) See Related User Reviews ![Vatsal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vatsal G.") VG Vatsal G. Small-Business (50 or fewer emp.) 4.0/5 "Moveworks: improvement in support?" What do you like about ServiceNow EmployeeWorks? Moveworks has recently introduced several valuable features and improvements that enhance the employee experience and business efficiency. The platfor ![Vasundhara G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vasundhara G.") VG Vasundhara G. Small-Business (50 or fewer emp.) 5.0/5 "AI platform ...that makes life easy" What do you like about ServiceNow EmployeeWorks? Search for information tool -- gives the best and highly efficient results ### 5 Cons or Disadvantages of ServiceNow EmployeeWorks ##### 1. Complexity Users face challenges with the **complexity of integration** in Moveworks, impacting efficiency and usability. [ See 5 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049812&qs=pros-and-cons#reviews) See Related User Reviews ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you dislike about ServiceNow EmployeeWorks? At times, the response time can be slow. Additionally, if your company relies on older software deployment methods, Moveworks might not be the best fi VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you dislike about ServiceNow EmployeeWorks? The most common point of friction with Moveworks is the complexity and time commitment required for deep integration and tuning, especially outside of ##### 2. Learning Curve Users find the **learning curve steep** due to complex integration and significant time commitment needed for customization. [ See 4 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1050173&qs=pros-and-cons#reviews) See Related User Reviews VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you dislike about ServiceNow EmployeeWorks? The most common point of friction with Moveworks is the complexity and time commitment required for deep integration and tuning, especially outside of ![Anant D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anant D.") AD Anant D. Small-Business (50 or fewer emp.) 3.5/5 "Improving employee experience through AI" What do you dislike about ServiceNow EmployeeWorks? Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming. ##### 3. Time-Consuming Users find the **time-consuming integration** with Moveworks challenging, requiring significant effort for optimal performance. [ See 4 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049792&qs=pros-and-cons#reviews) See Related User Reviews VS Vikas S. Enterprise (\> 1000 emp.) 4.5/5 "Revolutionary AI Automation with Outstanding NLP" What do you dislike about ServiceNow EmployeeWorks? The most common point of friction with Moveworks is the complexity and time commitment required for deep integration and tuning, especially outside of ![Anant D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anant D.") AD Anant D. Small-Business (50 or fewer emp.) 3.5/5 "Improving employee experience through AI" What do you dislike about ServiceNow EmployeeWorks? Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming. ##### 4. Usage Limitations Users express concern about **integration limitations** of Moveworks, particularly for non-ServiceNow platforms affecting overall functionality. [ See 4 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1050033&qs=pros-and-cons#reviews) See Related User Reviews ![Vatsal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vatsal G.") VG Vatsal G. Small-Business (50 or fewer emp.) 4.0/5 "Moveworks: improvement in support?" What do you dislike about ServiceNow EmployeeWorks? Risk for Non-ServiceNow Shops: Customers and analysts are "worried if the Workday, Salesforce integrations will work or not" in the long term. There i ![Anant D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anant D.") AD Anant D. Small-Business (50 or fewer emp.) 3.5/5 "Improving employee experience through AI" What do you dislike about ServiceNow EmployeeWorks? Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming. ##### 5. Delayed Response Users note the **delayed response** times from Moveworks can hinder their overall experience and support effectiveness. [ See 3 mentions ](https://www.g2.com/products/servicenow-employeeworks/reviews?filters%5Bsentiment_snippet%5D=1049841&qs=pros-and-cons#reviews) See Related User Reviews ![Jatin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin D.") JD Jatin D. Enterprise (\> 1000 emp.) 4.0/5 "Effortless IT Support and Efficiency with Moveworks" What do you dislike about ServiceNow EmployeeWorks? At times, the response time can be slow. Additionally, if your company relies on older software deployment methods, Moveworks might not be the best fi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") T Verified User Enterprise (\> 1000 emp.) 5.0/5 "Wonderful Support team" What do you dislike about ServiceNow EmployeeWorks? Sometimes the technical support can be slow to respond. Otherwise, we have been extremely happy with their service. ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 5/5/2026 "Moveworks Empowers Employees to Get Things Done Faster" 4/5 What do you like best about ServiceNow EmployeeWorks? Moveworks is currently empowering our employees across the organization to get things done without the nuance of accessing multiple organizational platforms to make request or get information. While our organization is still in the user adoption stage, many are excited about the possibilities to make things move much easier and faster! Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? The configuration stage has been a bit complex for our organization and this was mostly due to the data feed requirements Moveworks needed to ingest to get the desired outputs. It was a bit bumpy at first but we have cleared a good path and are heading in the right direction to improve the tool and its utilization. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Helping employees make requests and obtain information for IT Services and Human Services areas across the organization. The convenience has been highly beneficial and reduces what could be hours of searching for the right place to make a request. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Dianne K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dianne K.") DK Dianne K. Customer Support Manager Enterprise (\> 1000 emp.) 5/5/2026 "Incredibly Easy Setup and Effortless Plain-Language Q&A" 5/5 What do you like best about ServiceNow EmployeeWorks? It is incredibly easy to use and set up. From a technical point of view, connecting to knowledge information is very easy. From the end user, you just have to ask the question in plain language Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? I would like it to be connected to a few more enterprise applications with easier integrations. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? It is meeting the providers where they work through integration with EMR help. It is reducing calls to the service desk Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") UG Verified User in Government Administration Enterprise (\> 1000 emp.) 5/6/2026 "Quick Setup and Intuitive Space Management" 5/5 What do you like best about ServiceNow EmployeeWorks? I like that Moveworks makes tracking employee movement in buildings efficient by quickly assigning spaces and reservations. I appreciate that it's simple and easy to implement, which made the initial setup very easy. I enjoy the building mapping for space management and the interactive hovering feature. It allows me to visually find where an employee is seated and hover over for additional details regarding their profile in HR. All of these features have been really helpful. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? nothing I dislike about the product now. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks helps me quickly assign spaces and reservations, and I can visually locate employees with building mapping and interactive hovering. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign PT Paul T. Enterprise (\> 1000 emp.) 5/6/2026 "Effortless Navigation with Natural Language Processing" 4/5 What do you like best about ServiceNow EmployeeWorks? I like how Moveworks uses natural language, allowing me to type the way I want without having to learn new ways. It’s also great that employees don't have to struggle to find the right options as they navigate through a lot of menus and submenus. Plus, the initial setup of Moveworks was simple and straightforward. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? I think the native way of integration with more products could be improved. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? I use Moveworks because employees don’t have to struggle to find options through menus. Its natural language feature lets me type the way I want without learning new ways. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ES Eric S. Enterprise (\> 1000 emp.) 5/6/2026 "Efficient, User-Friendly Integration with ServiceNow" 5/5 What do you like best about ServiceNow EmployeeWorks? I use Moveworks for user interface tasks like ticket creation, knowledge base queries, and ticket updates. I find that it enhances efficiency with ticket engagement and addresses a lack of efficiency. I really like the ease of use and seamless integration with ITSM and ServiceNow. Since implementing a service bot with Moveworks, interacting with ServiceNow CMDB has become very efficient. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? nothing Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks boosts efficiency with ticket engagement and solves lack of efficiency. The user interface for ticket creation, knowledge base queries, and ticket updates is easy to use, with seamless ITSM and ServiceNow integration. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign MT Monique t. Enterprise (\> 1000 emp.) 5/6/2026 "Game-Changer for Microsoft Teams Integration" 5/5 What do you like best about ServiceNow EmployeeWorks? I find Moveworks to be an excellent product for integration into teams, making it easier for customers to ask questions without searching through the Employee Portal. I appreciate how it makes work life easier, acting as a one-stop shop. It seamlessly helps set up flows, making development quick and effortless. Using Moveworks for configuration was also easy. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? Nothing Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks makes work life easier by integrating into teams, allowing customers to ask questions without searching the Employee portal. It helps staff use Microsoft Teams as a one-stop shop, providing seamless and quick development flows. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign SP shankar p. Enterprise (\> 1000 emp.) 5/7/2026 "Great Conversational Flow, But Overpriced" 5/5 What do you like best about ServiceNow EmployeeWorks? I like Moveworks for its conversational flow in a single pane to solve all issues, which makes for an efficient user experience without needing to move around. It's more of a do bot compared to the other tell bots in the market. I also found the initial setup to be easy. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? The cost is not right compared to other similar products. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? I appreciate Moveworks for its conversational flow that handles everything in a single window. It's more of a do bot, enhancing user experience by reducing the need to switch between tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign SR Suyog R. Enterprise (\> 1000 emp.) 5/6/2026 "Seamless Integration with API Flexibility, Needs Debugging Improvements" 4.5/5 What do you like best about ServiceNow EmployeeWorks? I like that Moveworks helps seamlessly integrate different HR systems. It's really helpful to connect to different systems with the ease of a connector, especially since you can connect any system as long as there is an API. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? I think sometimes the hallucination gets out of hand and I think the connector setup gets hard to debug. Yeah make a better model so that hallucination stops and the connector is tough to create with OAuth2. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Moveworks helps seamlessly integrate different HR systems and connect any system with ease through an API connector. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign MH Matthew H. VP Cloud Technology Enterprise (\> 1000 emp.) 5/5/2026 "Overpromised Integrations, Minimal Value So Far" 1.5/5 What do you like best about ServiceNow EmployeeWorks? Just started the implementation, but it has not provided us any true value yet, hoping it gets better. Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? The integration with ServiceNow was not as simple as it was sold to be. Integration with other solutions such as HR tools and Workday, also was not as simple as it was sold to be. We have had to rebuild everything in SWOW to get Moveworks to provide even the slightest value. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? Trying to utilize as the front door for our IT and HR ticket intake, however it has not been fruitful yet. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") GI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 7/26/2026 Guest users or non-business users of the software, not included in G2 scores. "Moveworks’ Agentic Automation Capabilities Stand Out" 4.5/5 What do you like best about ServiceNow EmployeeWorks? The best about Moveworks is its agentic automation capabilities Review collected by and hosted on G2.com. What do you dislike about ServiceNow EmployeeWorks? The dislike about Moveworks is Integrating multiple enterprise systems and configuring workflows can require careful planning. Review collected by and hosted on G2.com. What problems is ServiceNow EmployeeWorks solving and how is that benefiting you? The problems that Moveworks solving for me is automating a significant portion of routine employee support requests, reducing the workload on IT and HR teams. Review collected by and hosted on G2.com. 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