I really appreciate that ServiceNow EmployeeWorks helps us in every part of our work, whether it's related to job tasks or the service portal. Everything is good, and it proves to be a great tool. ServiceNow EmployeeWorks is especially helpful whenever we need to raise a request to the IT department, which is a big part of our daily operations. Review collected by and hosted on G2.com.

ServiceNow EmployeeWorks sometimes takes a little more time than I expect, so I feel like it should be faster. But really, this is not a big issue at all, just a small problem. Review collected by and hosted on G2.com.

I like that ServiceNow EmployeeWorks keeps employee requests and company resources in one place. It’s easy to use and saves me time because I can raise IT or workplace requests, track updates, and find information without contacting different teams or following up manually. I value the service request portal for making requests and checking their status, and the knowledge base for quickly finding answers to common questions. The learning process was smooth, and I can manage requests while staying connected with my team through Outlook and Microsoft Teams. Review collected by and hosted on G2.com.

Sometimes I find it difficult to find the right option or service request in ServiceNow EmployeeWorks, and some requests take longer than expected to get resolved. I’d like better search options, clearer updates on request status, faster responses, and more timely notifications. It also took me a little time to understand where everything was. Review collected by and hosted on G2.com.

What I like most about Moveworks is how simple it makes getting support. Instead of raising tickets and waiting, you can just type your issue in chat and get quick help. It understands normal language really well, so you don’t need to be technical.

It saves a lot of time by handling common requests like password resets and access issues automatically. This reduces workload for support teams and improves response time.

Overall, it makes the whole support process faster, smoother, and more efficient compared to traditional methods. Review collected by and hosted on G2.com.

What I dislike about Moveworks is that sometimes it doesn’t fully understand more complex or uncommon issues, and you still need to connect with a human agent. Also, the initial setup and customization can take some time depending on the systems being used.

At times, the responses can feel a bit generic, especially when the query is not very clear. It works really well for common tasks, but for more detailed problems, it may require escalation.

Overall, these are minor drawbacks, but improving handling of complex queries would make it even better. Review collected by and hosted on G2.com.

What I like most about Moveworks is how seamlessly it integrates with tools like Slack or Microsoft Teams and can actually resolve issues without me having to raise a manual ticket. In my experience, it’s especially helpful for common IT requests such as password resets, access requests, or simply checking ticket status. It feels almost instant and cuts down on a lot of back-and-forth with support teams. The natural language understanding is surprisingly good, which makes the whole experience feel smooth and straightforward. Review collected by and hosted on G2.com.

One area Moveworks could improve is how it handles more complex or edge-case queries. It works really well for common, repetitive requests, but there are times when it doesn’t fully understand less frequent or more nuanced issues, and I still end up needing to escalate to a human agent. That interrupts what is otherwise a smooth experience. Review collected by and hosted on G2.com.

The SLAs are met almost all of the time. The staff are consistently professional and courteous, which makes the overall experience smooth and reliable. Review collected by and hosted on G2.com.

Sometimes tickets get assigned to the wrong queue, and there can be too many similar options to choose from, which can make it challenging. Review collected by and hosted on G2.com.

I really like that ServiceNow EmployeeWorks is friendly and easy to use, allowing me to work without having to jump from one screen to another. It makes solving tasks easier using just one screen. I use it with other tools like Teams, Outlook, and Front, and also integrate it with Slack. Overall, I find it quite effective for facilitating my processes. Review collected by and hosted on G2.com.

Maybe that we have to request for a tool to use it Review collected by and hosted on G2.com.

Conversational and simplified, time saving tool Review collected by and hosted on G2.com.

Sometimes queries do not have the correct answer, but this may not be the tool's fault but the integrations and data behind it, so companies need to be supported and the tool's feeding simplified. Review collected by and hosted on G2.com.

I think it makes it easier to access cases and create IT tickets easily accessible Review collected by and hosted on G2.com.

I think the biggest challenge is handling a large volume of requests and tickets Review collected by and hosted on G2.com.

Allows employees to type normal, everyday language via chat (including integrations with Slack and Microsoft Teams) to get quick answers or execute tasks without needing technical knowledge. Review collected by and hosted on G2.com.

The AI assistant struggles with uncommon, nuanced, or deeply detailed issues, often requiring users to escalate the issue and speak with a human agent. Review collected by and hosted on G2.com.

What I like best about ServiceNow EmployeeWorks is how easy it is to navigate and find important employee resources. It centralizes information, requests, and support in one place, making everyday tasks faster and helping employees find what they need efficiently. Review collected by and hosted on G2.com.

What I dislike about ServiceNow EmployeeWorks is that navigation can sometimes feel confusing, especially when searching for specific information. Some processes require too many steps, and certain pages can load slowly, making simple employee tasks take longer than expected to complete. Review collected by and hosted on G2.com.