Motus Vehicle Reviews & Product Details

Motus takes the details of why you reimburse for auto coverage. The breakout and customization per employee images for a very fair reimbursement policy for all. Review collected by and hosted on G2.com.

The mileage logging is heavily designed around live tracking. It is also much easier to just use the GPS tracking within the app. If you can’t make that a requirement, people that manually “batch” and enter their mileage will struggle with this system. Review collected by and hosted on G2.com.

The Motus FAVR vehicle product is fair and defensible. My support team is excellent and consistently goes above and beyond. Our drivers like the mobile app because it makes their tasks simple and efficient. The admin portal is also powerful and easy to navigate. Review collected by and hosted on G2.com.

I don’t have a way to validate the data that goes into my driver’s reimbursement rates. Also, my driver’s trips aren’t easily accessible before they’re submitted which results in my having to work around the system to support my drivers. Review collected by and hosted on G2.com.

What I appreciate most about Motus is the exceptional level of support. The Member Services team consistently provides timely, knowledgeable assistance, and our Account Manager has been an outstanding partner, always responsive, proactive, and committed to helping us navigate challenges and improve the program. The combination of top-tier customer service and strong account management has been invaluable to our success. Review collected by and hosted on G2.com.

One area for improvement is the user experience around mileage capture and trip edits, particularly when program updates introduce new requirements that drivers may not immediately understand. While the support provided by Motus is excellent, additional in-app guidance and clearer communication around changes could help reduce user confusion and support inquiries. Review collected by and hosted on G2.com.

I really like how the new feature in Motus makes the platform more intuitive and easier to navigate.

The update does a great job of improving efficiency and saving time during daily tasks.

I appreciate how the new feature provides clearer visibility and better organization of information.

One thing I enjoy most is how seamlessly the feature integrates with the existing workflow without adding complexity.

Overall, the new Motus feature feels modern, user-friendly, and genuinely helpful for improving productivity. Review collected by and hosted on G2.com.

There is nothing I do not like about Motus. It is a very simple ap / website to use and I would recommend to any organization that does not use Motus. Very good ap. Review collected by and hosted on G2.com.

The best parts of Motus Vehicle are definitely its user-friendly interface and the continuous platform upgrades we’ve seen over time. The system is highly intuitive, which our team really appreciates. Additionally, the dedicated customer support has been excellent—our manager is highly responsive and always ready to help. Review collected by and hosted on G2.com.

My main critique involves their pricing model during staffing transitions. Currently, if we hire a replacement and there is an onboarding overlap with the departing employee, we are charged for the additional headcount during that transition window. It would be highly beneficial if the platform offered a grace period for overlapping backfills rather than counting it as a true expansion of our team size Review collected by and hosted on G2.com.

Being able to submit employee mileage for the company. The software is user friendly on the desktop version and app version. Review collected by and hosted on G2.com.

The customer service is not as good as it could be when they have updates to the platform, and when customer service representatives change. They have changed and updated the platform, and its caused multiple issues with our company approvers not seeing the correct items. Review collected by and hosted on G2.com.

Motus is very easy to navigate. If and when any questions come up, it’s always easy to reach out for assistance to help resolve any questions or concerns. Review collected by and hosted on G2.com.

Sometimes the app has a few issues—like any app does! Review collected by and hosted on G2.com.

The app’s GPS tracking feature saves drivers time by logging the most efficient route. Review collected by and hosted on G2.com.

The program isn’t Canada-specific. Creating a new driver profile takes extra time because the insurance section isn’t automatically populated the way it is for U.S. drivers. There’s also no way to confirm whether a driver’s insurance is valid. When I log a ticket, it often takes days or even weeks to get a response or reach a resolution. On top of that, the resolution sometimes conflicts with what’s published in the Help Centre, for example, how fuel prices are calculated in Canada. Review collected by and hosted on G2.com.

The Motus system simply works. I use their business vehicle reimbursement program and all of the elements of the program function as intended. Reimbursement is timely and I'm given maximum flexibility on choosing my business vehicle. Although new features have been mentioned, I am so used to the existing platform it requires minimal work to continue using as-is. Review collected by and hosted on G2.com.

I don't see any need for improvements at this time. Review collected by and hosted on G2.com.

it is relatively easy to use, it picks up quick. But I don't love that it gives me a hard time when I use another vehicle Review collected by and hosted on G2.com.

The insurance part is complicated, It was a huge hassle. Review collected by and hosted on G2.com.