Mogli Reviews & Product Details

Mogli is a text messaging software solution for Salesforce that enables organizations to conduct and automate SMS, RCS, and WhatsApp communications directly within their CRM. Founded in 2011 and headquartered in Colorado, Mogli provides messaging solutions for Salesforce users, no matter how they use Salesforce. The company operates with a 100% US-based support team, ensuring clients receive consultative guidance from experts familiar with the Salesforce ecosystem and messaging regulations. By architecting its software specifically for Salesforce, Mogli ensures that messaging data remains centralized, secure, and accessible to the right people on your team. Mogli offers a robust feature set designed to help organizations scale their text message engagements across Salesforce, including Marketing Cloud. Key functionalities include: - Bulk Messaging: Send personalized bulk SMS, RCS, and WhatsApp messages to any group of recipients directly from Salesforce Campaigns, Reports, and List Views. - One-to-One Conversations: Empower recipients to start two-way SMS, RCS, and WhatsApp conversations directly within the Salesforce CRM. - Conversation View: Manage 1:1 text messages from one centralized interface, accessible from contact records or any standard/custom object. - Form Templates: Create dynamic experiences with branching logic and improve data collection with Mogli’s built-for-Salesforce technology. - Voice Messages: Deliver recorded voice messages to contacts via automation or live sends, increasing accessibility through multimedia content. - URL Tracking: Shorten URLs, track engagement, and promote your brand when sending links via text or any other channel. - Scheduler: A mobile-ready experience that enables leads and contacts to book meetings or RSVP directly inside the texting channel, reducing friction. - Conversation Summary: Manage message history more efficiently with AI-driven summaries that capture key points in the format most useful for your team. - Message Recommendation: Speed up outreach with AI-driven, personalized message suggestions tailored to your goals. -Agentic Text Messaging: Allow your agents to connect with your contacts over text messaging through Salesforce. Mogli addresses the challenge of declining email engagement by meeting stakeholders on the mobile channels they use most. By unifying all text message history within the CRM, Mogli eliminates data silos and provides a single source of truth for all interactions. This architecture allows teams to improve response rates and operational efficiency by automating routine tasks. Because Mogli provides messaging solutions for Salesforce users no matter how they use Salesforce, it offers a scalable solution that integrates with existing workflows, helping organizations increase impact without adding significant administrative overhead.

Seller

Mogli SMS

Discussions

Mogli Community

Languages Supported

English

Overview by

Mogli Marketing

Mogli Integrations

(4)

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Zulfiqar M.

Small-Business (50 or fewer emp.)

7/23/2026

"Effortless SMS Automation with Stellar Salesforce Integration"

5/5

What do you like best about Mogli?

I like that Mogli is based on Salesforce, which is a significant aspect for me. The team behind Mogli is really exciting and enthusiastic, making it a pleasure to work with them. The initial setup of Mogli was straightforward, which I appreciated. Review collected by and hosted on G2.com.

What do you dislike about Mogli?

Mogli is great! I think there are a lot of competing SMS solutions coming out now, so these are things to consider. Review collected by and hosted on G2.com.

Sue R.

Sr Lead Analyst

Enterprise (> 1000 emp.)

7/22/2026

"Seamless Integration That Deflects Calls and Delivers a Flawless Journey"

5/5

What do you like best about Mogli?

Their platform integrates seamlessly with our Watson bot and IVR virtual agents, allowing us to deflect heavy call volumes while maintaining a flawless customer journey. Review collected by and hosted on G2.com.

What do you dislike about Mogli?

Nothing, Mogli has been a delight to work with Review collected by and hosted on G2.com.

Khansa A.

System Administrator

Mid-Market (51-1000 emp.)

5/5/2025

"Mogli SMS"

4.5/5

What do you like best about Mogli?

Tracking messages, ease of sending and receiving texts. Review collected by and hosted on G2.com.

What do you dislike about Mogli?

Too expensive and not enough texts for the price. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

3/11/2024

"This is a rookie company"

1/5

What do you like best about Mogli?

They're tool has a good interface, employees are local. Review collected by and hosted on G2.com.

What do you dislike about Mogli?

This company doesn't provide service or support outside of business hours (9 to 5). If you're a business that needs your service up and running 24 hours, this is not the company for you. In addition, the expectations they set during onboarding for how long the port would take was wrong. Find a more mature company and ask about their support hours. Review collected by and hosted on G2.com.

Brian T.

Director of Enrollment

Mid-Market (51-1000 emp.)

1/18/2022

"Mogli has helped revolutionize our communication with prospective students."

5/5

What do you like best about Mogli?

I like the templates and the ability to bulk email, as well as partner it with pardot for SMS automation. I have also really enjoyed the Mogli team and their willingness and ability to create solutions that work for us. Review collected by and hosted on G2.com.

What do you dislike about Mogli?

I think from my end; the WhatsApp integration is lacking. I would like to see more flexibility in that regard, as well as the SMS integration on the mobile app with Salesforce. Review collected by and hosted on G2.com.

Jared W.

Salesforce Administrator

Small-Business (50 or fewer emp.)

10/13/2020

"Great product with even better Customer Service!"

5/5

What do you like best about Mogli?

Logged communication within Salesforce of all incoming and outgoing messages (with who sent them). The ability to build workflows to send off text messages or even capture information in a text conversation to create leads is super! Customer Support with Mogli is top notch. Usually issues are resolved within the hour after submitting a request. Review collected by and hosted on G2.com.

What do you dislike about Mogli?

Some things can be a little more difficult to set up but their tech support is super about helping. Once you begin to understand how the program is designed on the back end it is easy to use. Review collected by and hosted on G2.com.

Recommendations to others considering Mogli:

Have a good idea of the quantity of numbers that you want. Numbers are able to be shared by employees but notifications of replies can then become confusing. Also, set up a single number for bulk messages that is an unmonitored box. Review collected by and hosted on G2.com.

What problems is Mogli solving and how is that benefiting you?

We needed to log the communications that take place between company reps and customers. The accountability of having it within the system to ensure that reps are connected with the ability to protect our company while providing a history of the chat is the solution we needed. We also allow all users to see what has been said in the chat by other users. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

10/29/2020

"Support Is Awesome!"

5/5

What do you like best about Mogli?

I love that if you are having issues, support is almost always available and replies quickly. There is a very thorough user guide and accompanying videos as well. This product has helped us streamline our marketing communications. We have been able to automate a number of messages allowing our team to save time. Review collected by and hosted on G2.com.

What do you dislike about Mogli?

It can be a bit of a learning curve if you are new to Salesforce. There are a lot of little details you have to make sure you don't miss. Review collected by and hosted on G2.com.

Recommendations to others considering Mogli:

If you are wanting to streamline your texting effort Mogli is definitely the tool for you. It also allows for one to one communications on each record, making breezing historical conversations a breeze. There are many ways to use merge fields and automate general text messages. The best part is definitely the Support team. They are available frequently for any issues you may run into. There is definitely a learning curve, but once you get through that the system is a breeze. Review collected by and hosted on G2.com.

What problems is Mogli solving and how is that benefiting you?

We are able to track and automate a number of text messages. We can see all historical conversation data within a contact. Everything is in one spot which is great for auditing. Review collected by and hosted on G2.com.

Rubi D.

Freelancer | Marketing

Media Production

Mid-Market (51-1000 emp.)

11/28/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Experimentally fast SMS code to txt software."

5/5

What do you like best about Mogli?

Long lasting, durable, and reliable software. Review collected by and hosted on G2.com.

What do you dislike about Mogli?

The least helpful Mogli SMS feature is the buttons. The software has no downsides. Review collected by and hosted on G2.com.

Francis S.

Sales Enablement Lead.

Mid-Market (51-1000 emp.)

11/23/2018

"We generate and nurture leads via sms."

4.5/5

What do you like best about Mogli?

I like that Mogli sms integrates with Salesforce and this has made it possible to automate our sms marketing efforts through the Salesforce interface.I like how our customers are able to respond to all marketing sms messages sent to them ,thus making it easier to know the thoughts of our customers to whatever marketing message we passed across to them. Review collected by and hosted on G2.com.

What do you dislike about Mogli?

Nothing to dislike about Mogli sms,just that it isn’t popular enough and we only stumbled on this few months ago. Review collected by and hosted on G2.com.