--- title: XProtect Reviews meta_title: 'XProtect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 90 reviews by the users' company size, role or industry to find out how XProtect works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 90 scale: '5' date_modified: '2026-07-17' parent_category: name: Artificial Intelligence url: https://www.g2.com/categories/artificial-intelligence --- # XProtect Reviews **Vendor:** Milestone Systems **Category:** [Video Surveillance Software](https://www.g2.com/categories/video-surveillance) **Average Rating:** 4.5/5.0 **Total Reviews:** 90 ## About XProtect Milestone Systems transforms security into competitive advantage with a comprehensive product portfolio consisting of XProtect video management software (VMS), BriefCam video analytics, and Arcules cloud-based video surveillance as a service (VSaaS). With responsible and ethical use of technology as their core value, Milestone empowers industries and people to leverage technology in an ethical and responsible manner and supports their compliance with industry standards such as the GDPR, FIPS 140-2 and the NIST standards for secure software development of XProtect as required by the U.S. Executive Order 14028. Milestone delivers open platform software that seamlessly integrates with third-party security tools meeting the industry need for flexible, adaptable and scalable technology. In addition to security, Milestone’s offerings can optimize business operations with artificial intelligence (AI) and video analytics. Technical support is available in 14 languages around the globe. XProtect, offered in five variants, helps you stay protected and resilient with continual updates and robust cybersecurity; simplify security operations with a single interface that connects all cameras, sensors, analytics and sites; and grow your organization with a VMS that is compatible with over 14,000 cameras and devices. ## XProtect Pros & Cons **What users like:** - Users value the **intuitive user interface** and **comprehensive camera setup** features of XProtect, enhancing security management ease. (11 reviews) - Users value the **robust integration capabilities** of XProtect, allowing seamless compatibility with various CCTV brands and solutions. (8 reviews) - Users highly value the **ease of use** of XProtect, appreciating its reliability and scalability for security needs. (7 reviews) - Users commend the **quick and helpful customer support** from XProtect, ensuring a reliable monitoring experience. (6 reviews) - Users highlight the **effective monitoring** capabilities of XProtect, benefiting from its user-friendly interface and advanced features. (6 reviews) - Users love the **robust security features** of XProtect, enhancing reliability and protecting data effectively. (6 reviews) - Users value the **reliability** of XProtect, noting its stability and ease of use after setup. (5 reviews) - Installation Ease (4 reviews) - Setup Ease (4 reviews) - User Interface (4 reviews) **What users dislike:** - Users find XProtect to be **expensive** , particularly with licensing fees and ongoing care costs impacting smaller customers. (5 reviews) - Users face a **complex setup** with XProtect, making initial installations and advanced features challenging to navigate. (4 reviews) - Users find the **interface design outdated** and suggest a need for modernization and improved usability in XProtect. (3 reviews) - Users find the **limited customization** options of XProtect frustrating compared to competitors, hindering user-specific adaptations. (3 reviews) - Users experience **slow performance** with XProtect, including high resource usage and slow uploading speeds affecting usability. (3 reviews) - App Instability (1 reviews) - Users experience **camera issues** with XProtect, particularly with installation, management, and compatibility for numerous cameras. (1 reviews) - Dependency Issues (1 reviews) - Difficult Training (1 reviews) - Installation Problems (1 reviews) ## XProtect Reviews ### 1. First hand experience review of Milestone Xproject! **Rating:** 4.5/5.0 stars **Reviewed by:** Natalie P. | Security Chief, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about XProtect?** Its a great tool for managing security feed storage and devices from centralised dashboard and easy to manage and configure. I like its footage quality with all lighting conditions even low lighting. And it supports advanve capturing like motion detection. **What do you dislike about XProtect?** I find it exactly fullfilling as per requirement although its third party integration settings can be improved. **What problems is XProtect solving and how is that benefiting you?** Milestone Xproject has been really excellent in managing the security feeds in our company.It helps us in timely surveillance of the necessary locations in firm for better security measures. **Official Response from Nicole Barth:** > Thank you for sharing your positive experience with Milestone XProtect! We're thrilled to hear that you find it easy to manage and configure, and that you appreciate the high-quality footage and advanced features like motion detection. We appreciate your feedback. ### 2. XProtect is an excellent, dynamic and robust solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge Antonio B. | Analista de Ciberseguridad, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about XProtect?** Easy administration and implementation. Excellent integration with Axis cameras, better video compression. Optimizes video storage on recording servers. **What do you dislike about XProtect?** Creating rules to trigger specific functions is a bit complicated. **What problems is XProtect solving and how is that benefiting you?** Milestone is always innovating in dynamics and ease of use of its management modules. **Official Response from Stephanie Bæk:** > Thank you for your feedback! We're glad to hear that you find Milestone XProtect easy to administer and implement. We understand your concern about creating rules, and we're continuously working to improve user experience. We appreciate your input. ### 3. Easy to use system that is friendly for all **Rating:** 5.0/5.0 stars **Reviewed by:** NEIL M. | Emergency measures coordinator and global security. , Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about XProtect?** How easy it is to review and record videos. **What do you dislike about XProtect?** Nothing that we do not like about Milestone. **What problems is XProtect solving and how is that benefiting you?** Easy access to cameras over many sites ### 4. Functional product that can do better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about XProtect?** xProtect is a fairly comprehensive tool with an easy learning curve for novices. **What do you dislike about XProtect?** The impossibility of creating buildings with more than 4 sides on the smartmap as well as quite annoying latency. **What problems is XProtect solving and how is that benefiting you?** An operation quite intuitive. ### 5. Great VMS Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about XProtect?** There are solutions available that range from small business needs to giant world-class systems all with the same general code base now. Ease of use whether basic end users or admin is commendable. Milestone is a big name in the industry and has the ability to integrate with many diverse solutions. **What do you dislike about XProtect?** Release cycle of new, particularly exiciting features, has slowed in recent years. Cost of ongoing support/maintenance could be considered hight for some end-users. **What problems is XProtect solving and how is that benefiting you?** Primary use case is for safety and security but we also have several operational and business use cases. ### 6. The wonders of Milestone XProtect. **Rating:** 5.0/5.0 stars **Reviewed by:** Weslley S. | Analista de infraestrutura de TI Pleno, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2024 **What do you like best about XProtect?** Managing my assets is what I like most about Xprotect, among many other items. **What do you dislike about XProtect?** As with all VMS systems, disk management is something that bothers me, but it is very advanced compared to its competitors. **What problems is XProtect solving and how is that benefiting you?** Obviously, saving on image storage is a factor that needs to be taken into account, but analytics are a strong point in which Milestone XProtec is benefiting me. **Official Response from Stephanie Bæk:** > Thank you for sharing your experience with Milestone XProtect. We understand that disk management can be a concern and are continuously working to improve this aspect. It's great to hear that the analytics feature is providing value to you. ### 7. Best VMS solution I know **Rating:** 5.0/5.0 stars **Reviewed by:** Thierry B. | Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about XProtect?** Very scalable from a free version with a few cameras to muti sites with a huge number of camera. Most camera are suported. **What do you dislike about XProtect?** Licencing complexity and hardware requirements **What problems is XProtect solving and how is that benefiting you?** Can integrate most of existing camera. Cloud version need some imrpovement but solve lot of security requirement in enterprise network **Official Response from Nicole Barth:** > Thank you for sharing your positive experience with Milestone XProtect! We're glad to hear that you find it scalable and supportive of most cameras. We appreciate your feedback about licensing complexity, and will continuously work to improve the user experience. ### 8. Milestone XProtect has made all the difference **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about XProtect?** Intuitive UI that is very easy to navigate. **What do you dislike about XProtect?** Can be a bit buggy at times. This makes a bit hard to diagnose issues users are reporting. **What problems is XProtect solving and how is that benefiting you?** Video surveillance across of campsuses. The solution is strong and robust for the most part. ### 9. Best VMS in the industry **Rating:** 5.0/5.0 stars **Reviewed by:** Bhavik S. | Security Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2024 **What do you like best about XProtect?** The best thing about the XProtect is how easily it can integrate wide range of cameras and NVR on server with Auto Detec feature. **What do you dislike about XProtect?** Some of the Dahua cameras are not easily added using ONVIF conformant driver and had to use Universal Drivers which limits the camera features **What problems is XProtect solving and how is that benefiting you?** Managing a big site with the ease of controlling the cameras through Smart Client **Official Response from Stephanie Bæk:** > We appreciate your feedback and are glad to hear that XProtect is helping you efficiently manage your site's security cameras through the Smart Client. We're sorry to hear of the inconvenience of adding Dahua cameras and will continue to work on improving compatibility. ### 10. Robust **Rating:** 4.0/5.0 stars **Reviewed by:** David S. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about XProtect?** The reliablity of the software and hardware is top tier. **What do you dislike about XProtect?** When upgrading the server seems to take longer then needed. **What problems is XProtect solving and how is that benefiting you?** Having my staff be able to quicky review cameras and customize views to help with monitoring. **Official Response from Nicole Barth:** > Thank you for your feedback! We're glad to hear that our software and hardware reliability meet your expectations. We apologize for any inconvenience caused by the longer server upgrade process and are continuously working to enhance the efficiency of this procedure. ### 11. Robust and highly scalable **Rating:** 4.0/5.0 stars **Reviewed by:** Brooks W. | Vice President of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about XProtect?** Integrates with a wide range of third-party hardware and software, including cameras, access control systems, and analytics tools. **What do you dislike about XProtect?** Interface is a bit dated and newer video export formats such as h.265 would be helpful. **What problems is XProtect solving and how is that benefiting you?** Monitorig of our 200 plus secuirty cameras. **Official Response from Stephanie Bæk:** > We're happy that you appreciate the wide range of third-party integrations with Milestone XProtect, and we are continuously working on improving our software to meet the evolving needs of our customers. ### 12. Great VMS application with open platorm capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about XProtect?** 1. Scalability 2. Integration Capabilities 3. User-Friendly Interface 4. Reliability and Performance 5. Community and Support **What do you dislike about XProtect?** 1. Complex Setup for Large Installations 2. Learning Curve for Advanced Features **What problems is XProtect solving and how is that benefiting you?** 1. Centralized Video Surveillance Management 2. Scalability Challenges 3. Limited Integration Across Systems ### 13. IT Manager, Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Eric R. | IT Manager, Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about XProtect?** Central management, granular security, great support, daily use and stability are great too. It's also easy for our users. **What do you dislike about XProtect?** Wish we could update firmware through milestone that would then tell us if we need to update our driver packs. **What problems is XProtect solving and how is that benefiting you?** We run everything from jail survelance to building security. **Official Response from Nicole Barth:** > Thank you for sharing your positive experiences with Milestone XProtect, including its ease of use and stability. We understand the importance of firmware updates and will pass along your suggestion for integrating this feature into our system. ### 14. Trust review **Rating:** 4.0/5.0 stars **Reviewed by:** Tran D. | Technical Presales, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about XProtect?** provides data-driven video technology that protects people and property **What do you dislike about XProtect?** Very power hungry, even the client. Hard to find drivers for camera and tricky to install them **What problems is XProtect solving and how is that benefiting you?** Nice client, efficient way of tiling camera views. Single sign-on with Active Directory works well **Official Response from Nicole Barth:** > Thank you for sharing your thoughts with us. We're pleased to hear your positive feedback about our data-driven video technology and find the camera tiling views beneficial. We understand your concerns about power consumption. Your feedback is important to us, and we will use it to improve our products and services. ### 15. Great product with fantastic support! **Rating:** 5.0/5.0 stars **Reviewed by:** Steve O. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about XProtect?** Milestone has one of, if not the best support infrastuctures in place. We've worked with other VMS vendors in the past and none can come close to providing the level of technical support they do. If you have an issue, they will not stop until it's resolved in a timely fashion. **What do you dislike about XProtect?** It has a higher price point than some other products but their service justifies this cost IMO. **What problems is XProtect solving and how is that benefiting you?** We are having an issue adopting a camera tha is in the supported list. We verified the device packs and firmware are correct/supported **Official Response from Stephanie Bæk:** > Thank you for your feedback. We're thrilled to hear that you are satisfied with our support services, as our team is dedicated to delivering exceptional service and value to our customers. ### 16. Practical solutions to complex security needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Ben W. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about XProtect?** The best feature of milestone is its capability to integrate with a vast number of different products. In addition the security professionals I have worked with at Milestone are very knowledgable about their product. **What do you dislike about XProtect?** Some of the in house analytics are great, but Milestones ability to integrate to other 3rd parties makes up for that. **What problems is XProtect solving and how is that benefiting you?** Milestone is the backbone of our security program. We are using it to simplify the workflow for the security officers and standardize responses to incidents/issues that arise. The alarm manager has been of great benefit in testing of analytics both in Milestone, 3rd party integrations and on the edge. **Official Response from Stephanie Bæk:** > Thank you for your feedback! We appreciate your positive comments about the integration capability of Milestone XProtect and the expertise of our security professionals. It's great to hear that it has been beneficial in simplifying your security program and testing analytics. ### 17. Evaluation of Milestone with SPC and Alcéa Plugins in POC **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about XProtect?** Opening to multiple third-party solutions **What do you dislike about XProtect?** Complexity of flows to open on Firewalls **What problems is XProtect solving and how is that benefiting you?** Opening and deletion of proprietary system **Official Response from Nicole Barth:** > It's great to hear that Milestone XProtect has helped you in opening up and removing proprietary systems. We're committed to providing flexible and efficient solutions for our customers. ### 18. Powerful and easy to configure open protocol product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about XProtect?** We've been using Milestone now for a number of years from back when it was Xprotect professional and now run expert and our main reason for moving was its a truly open camera system and we can use any vendor we choose for cameras. Coming from previous closed protocol systems with camera lock-in and older analogue systems its been a breath of fresh air and it means we can easily move to whichever vendor has the latest and greatest camera tech. Installation is pretty simple and straightforward and a server can be built and running in a day depending on your estate size. Now the disk tiering has gone its also a lot easier to manage storage and the long term low framerate option is great for squeezing the best out of limited disk space. We also use the free 5-camera version for little clusters of research cameras. Really handy for setting up quick little networks for specific tasks. I'd also mention the gpu encode/decode support has really helped in the later versions. I'd love to see AMD and ARC support instead of just Nvidia, but this has allowed us to run an entire videowall from one PC with a couple of relatively low spec Nvidia cards. **What do you dislike about XProtect?** Support of late has been problematic. We used to be able to log calls on the milestone portal, but now you have to go via a partner and our partner is not very responsive. Being able to log directly was a major benefit that saves time and a lot of hassle. Migration to new hardware is getting better, but its still not great the backups from the system will only restore to the same hardware. I'd like to be able to replace the server and do a restore. It would also be good to have some more intelligence/AI/ML etc. Back when we first started using milestone it was cutting edge, but we are seeing features on-camera on our latest models that can do a lot of things we wish Milestone could. **What problems is XProtect solving and how is that benefiting you?** Open protocol camera use so we can use any hardware and we can utilise our own datacentre server infrastructure. **Official Response from Stephanie Bæk:** > We are pleased to hear that Milestone XProtect's open protocol has provided you with the flexibility to use any camera vendor and easily manage storage. We apologize for the challenges you've faced with support and migration. Your feedback on adding more advanced features and expanding GPU support is important to us and will be considered for future enhancements. ### 19. Interfacing the third party controller of Siemens Desigo CC **Rating:** 5.0/5.0 stars **Reviewed by:** PengYue L. | Programming and design engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about XProtect?** it can wildly to interface with other security camera, like Hikvision or DaHua manufacture, at the same time, it can work with building managament system of Siemens Deisgo CC system. **What do you dislike about XProtect?** not sure, it is not clearling pointing out what it can work with building management system, i try to find out how to work with BMS system, i waste a lot of time to find out one way for interfacing with BMS system **What problems is XProtect solving and how is that benefiting you?** it can be easy to integrate with the third party security cameras , a lot of funcations that u can choice, rather than network video recoder , the cost will be decrease. **Official Response from Stephanie Bæk:** > Thank you for your feedback on the ease of integration with third-party security cameras and the cost benefits of using Milestone XProtect. We regret the inconvenience you experienced in finding information on interfacing with BMS systems and will take this into consideration. ### 20. Very good application, user frendly, stable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about XProtect?** Adding a new cam is very easy Searching in the history with advance search is very pratical Plate recognition work very well **What do you dislike about XProtect?** The price of the licences and carepack are a little too much expensive **What problems is XProtect solving and how is that benefiting you?** Problem of server processor, masking, motion **Official Response from Stephanie Bæk:** > We appreciate your positive review of Milestone XProtect and are continuously working to provide cost-effective solutions for our customers. Thank you for sharing your experience with us. ### 21. Good software, but needs improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Jesus O. | IT Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about XProtect?** It's an open platform and highly customizable, the support SLA is good. The user manual is complete and it's easy to implement and use. **What do you dislike about XProtect?** In terms of analytics, they only have native motion detection, other VMS have had native analytics for a couple of years now. **What problems is XProtect solving and how is that benefiting you?** Early threat detection and ease of use for operators. **Official Response from Stephanie Bæk:** > We're pleased to hear that you find Milestone XProtect easy to implement and use. We appreciate your feedback on the need for more advanced analytics, and we are committed to enhancing our features to better serve our customers' needs. ### 22. Innovative and scalable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2024 **What do you like best about XProtect?** Innovation - They adapt latest technology and keep improvising the product to be the best in the market **What do you dislike about XProtect?** Licensing concept and cost. It's fair to earn but should come up with new way to still earn and cost less. **What problems is XProtect solving and how is that benefiting you?** Integration issues were resolved and have 1 common platform to use for multiple systems **Official Response from Stephanie Bæk:** > Thank you for recognizing our commitment to innovation. We understand your feedback about licensing costs and are continuously working to provide the best value for our customers. ### 23. technical support **Rating:** 5.0/5.0 stars **Reviewed by:** Mahmoud A. | technical support, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about XProtect?** everything is just a wonderful of milestone the management are super easy to use and got tons of features **What do you dislike about XProtect?** actually i dont dislike anything about milestone **What problems is XProtect solving and how is that benefiting you?** user management it helps me to give.a certain privileged information to the user's **Official Response from Stephanie Bæk:** > Thank you for sharing your positive experience with Milestone XProtect. ### 24. Great product, great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about XProtect?** The GUI for the Smart Client is fluent, easy to use and asthetically pleasing. **What do you dislike about XProtect?** When databases break which then causes Recording Server to break. **What problems is XProtect solving and how is that benefiting you?** Issues with a corrupt Database on our Archive Drive. ### 25. XProtect System **Rating:** 5.0/5.0 stars **Reviewed by:** joseph m. | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about XProtect?** East of Use, Integration into Lenel Systems **What do you dislike about XProtect?** Have not found any at this time with Xprtect. Have met all of our expectations. **What problems is XProtect solving and how is that benefiting you?** Provide integration with our door access system and supply additional long-term storage. **Official Response from Stephanie Bæk:** > We're glad to hear that Milestone XProtect has met all of your expectations and has seamlessly integrated into your Lenel systems. Thank you for sharing your experience. ### 26. Milestone Xprotect Review **Rating:** 3.5/5.0 stars **Reviewed by:** azram s. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about XProtect?** 1.Smart Client Very Usefull to manage all the camera liveview for monitoring 2.Easy for integration 3. Usefull to manage for large camera deployment **What do you dislike about XProtect?** 1. technical support can be improved 2. Customer support can be improved 3.VMS very usefull but price very expensive compare to others VMS brand **What problems is XProtect solving and how is that benefiting you?** Usefull for large deploment and multi-site architecture. **Official Response from Stephanie Bæk:** > Thank you for sharing your feedback on Milestone XProtect. We're happy to hear you find the Smart Client useful for camera management and that you appreciate the integration capabilities. We appreciate your suggestions for improvement in technical and customer support. We're constantly working to enhance our services to better assist our customers. ### 27. Easy to use and easy to maintain VMS **Rating:** 4.0/5.0 stars **Reviewed by:** Haider F. | Project Quality Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about XProtect?** 1- Easy User Interface 2- Operating speed 3- Recording playback features 4- Integration with other vendors **What do you dislike about XProtect?** 1- Consumes a lot of CPU and RAM 2- Tiny recording skips are hard to rectify **What problems is XProtect solving and how is that benefiting you?** It is one of the best VMS in the market **Official Response from Stephanie Bæk:** > Thank you for sharing your feedback on Milestone XProtect. We appreciate your positive comments on the user interface, operating speed, recording playback features and integration capabilities. We understand your concerns about CPU and RAM consumption, as well as recording skips. Our team is continuously working on optimizing performance and addressing any issues to enhance your experience. ### 28. owner **Rating:** 5.0/5.0 stars **Reviewed by:** ammr a. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about XProtect?** the play back verey reliable it is also sufficient **What do you dislike about XProtect?** need to alow mor floating also more function in mobile app **What problems is XProtect solving and how is that benefiting you?** realible survelillance and aslo nice platform to implement extra services **Official Response from Stephanie Bæk:** > We're glad to hear that you find the playback reliable and appreciate your input on the need for more floating and additional functions in the mobile app. Thank you for your feedback. ### 29. Moving from NXW to Milestone has been difficult **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2024 **What do you like best about XProtect?** Like the intergration support, investigations and the mobile client. Customer support has been great and the team assists with every issue. **What do you dislike about XProtect?** The smart client is horrible, it definetly needs to support custom layouts, similar to what NX does. **What problems is XProtect solving and how is that benefiting you?** Its allowing us to integrate our alarm system and halo sensors. **Official Response from Stephanie Bæk:** > Thank you for sharing your experience with Milestone XProtect. It's great to hear that our customer support team has been helpful in assisting you with any issues and we will take your feedback about the smart client into consideration for future improvements. ### 30. Milestone XProtect **Rating:** 5.0/5.0 stars **Reviewed by:** ng w. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about XProtect?** Ease to use. Lots of feature in milestone system **What do you dislike about XProtect?** too many restriction in the purchase process **What problems is XProtect solving and how is that benefiting you?** Help to solve complex system, open platform system **Official Response from Stephanie Bæk:** > Thank you for sharing your experience with Milestone XProtect. We're glad to hear that you find Milestone XProtect easy to use and appreciate its many features. ### 31. Design- and Integrationengineer for many years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2024 **What do you like best about XProtect?** Reliable, scalable, flexible, features, Cybersecurity and privacy protection **What do you dislike about XProtect?** Many System Integrators are low skilled or without expirience **What problems is XProtect solving and how is that benefiting you?** Large Systems with redundancy and vendor independent Hardware. Many Solution Partner in Place. **Official Response from Stephanie Bæk:** > We're glad to hear that you find Milestone XProtect reliable, scalable, flexible, and appreciate its cybersecurity and privacy protection features. ### 32. A reliable and easy to use product **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel W. | IT consultant / airline pilot, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2023 **What do you like best about XProtect?** XProtect can run for months without any human intervention. Solid, reliable and ever ready. After 12 years of use, I am still finding features that meet our new, growing needs. **What do you dislike about XProtect?** Licencing system is clunky. Support via the re-seller can take a while. You get what you pay for - and hence it is pricey. **What problems is XProtect solving and how is that benefiting you?** 24/7 protection of staff and assets. **Official Response from Stephanie Bæk:** > Thank you for your review of Milestone XProtect! We're happy to hear that you find our product reliable and easy to use. We apologize for any inconvenience you've experienced with our licensing system and support via your reseller. We understand that these areas are important for a seamless user experience, and we appreciate your feedback. We're constantly working to improve our processes and provide better support to our customers. ### 33. Best Open Architecture VMS System on the Market **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2024 **What do you like best about XProtect?** Reliable, support always available and always helpful, supports just about nay camera. Has a great amount of options for basically any type of site or system required. **What do you dislike about XProtect?** The Monitoring, reporting aspect and mass config changes and firmware which are all taken care of by Boring Labs so perfect combination. **What problems is XProtect solving and how is that benefiting you?** Provide a solid , open VMS system for our customers. **Official Response from Stephanie Bæk:** > Thank you for your feedback on the monitoring, reporting, and mass configuration changes. We appreciate your partnership with Boring Labs to address these aspects and provide a convenient combination for your needs. ### 34. Milestone VMS is good VMS but price too expensive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about XProtect?** Ease of use on User interface ONVIF support A lot of integration **What do you dislike about XProtect?** Technical Support can be improved Customer Support can be improved Milestone price need to lower There is no difference support on Care Plus and Care Premium **What problems is XProtect solving and how is that benefiting you?** Multi-site integration VMS Failover Management and Failover Recording retrieve SD Card recording **Official Response from Stephanie Bæk:** > Thank you for sharing your experience with Milestone XProtect. We are glad to hear that you find the user interface easy to use and appreciate the ONVIF support and integration capabilities. We understand your concerns about pricing and support, and we will take your feedback into account as we continue to enhance our offerings. ### 35. Most Efficient VMS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about XProtect?** Milestone is super easy to implement and works very well with numerous camera vendors **What do you dislike about XProtect?** Support is expensive. Annual maintenance is a little high **What problems is XProtect solving and how is that benefiting you?** great product with fantastic techinical support. **Official Response from Stephanie Bæk:** > We appreciate your positive comments about Milestone XProtect's ease of implementation and compatibility with different camera vendors, and are continuously working to enhance the overall customer experience. ### 36. Switching To Rhombus was a No Brainer!! **Rating:** 3.5/5.0 stars **Reviewed by:** Cassandra S. | IT System & Supoort Specialist, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about XProtect?** Xprotext was user friendly and easy to navigate through setup was basic as well as easy to export needed videos. **What do you dislike about XProtect?** the least helpful thing about Xprotect would be the retention time is not that great. our company needs longer retention times. **What problems is XProtect solving and how is that benefiting you?** xprotect is keeping our team members safe and allowing us to watch not only the team members but also the robots on the floor. business performance has increased and machines stay running longer now because we can see an issue before it ever happens. **Official Response from Stephanie Bæk:** > Thank you for sharing your experience. We're glad to hear that our system has contributed to keeping your team members safe and improving business performance. We understand the importance of longer retention times and will take your feedback into account for future enhancements. ### 37. Milestone Xprotect **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about XProtect?** Milestone XProtect is an open platform that allows for a wide variety of third-party integrations. **What do you dislike about XProtect?** Milestone Xprotect's interface is complex for a non-technical user to use. **What problems is XProtect solving and how is that benefiting you?** Milestone XProtect's interface allows you to manage a multitude of different devices from a single platform. **Official Response from Stephanie Bæk:** > Thank you for sharing your feedback on Milestone XProtect. We're glad to hear you appreciate the wide range of third-party integrations available. We understand that the interface complexity can be challenging for non-technical users, and we are constantly working on improving user experience. ### 38. Milestone works well in our school based deployement. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about XProtect?** The Milestone interface is easy to use for our administration and staff. We have not had to spend a lot of time training new people in it's use. **What do you dislike about XProtect?** The client needs a reasonably capable computer to run well, so sometimes we have had to swap out for better hardware. **What problems is XProtect solving and how is that benefiting you?** Supervision of campus in education environment **Official Response from Stephanie Bæk:** > We appreciate your feedback and are pleased to hear that Milestone XProtect is helping with campus supervision in an education environment. We understand the importance of system performance and are continuously working to optimize our software for various hardware configurations. ### 39. XProtect is a solid product, but leave something to be desired **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph V. | System Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2021 **What do you like best about XProtect?** XProtect works well when it is up and running correctly. It allows you to easily see multiple cameras from multiple locations, set up custom views, and easily export video for security needs. **What do you dislike about XProtect?** The server licensing is expensive (especially for back license costs), and the server tends to struggle when several users are logged in. We had to set a task to reboot the server every night in order to kick everyone out of the system who doesn't log out, otherwise, the video lags and audio/video do not sync correclty. **Recommendations to others considering XProtect:** Either set up some way to log everyone out of the system, or set a task to reboot the server when not in use. If you have several users this will cause latency issues. **What problems is XProtect solving and how is that benefiting you?** We use the system to monitor security cameras and export video for both discipline and occasional police requests. ### 40. Video surveillance software that manages 190+ cameras **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about XProtect?** Very easy to use and the custom creation of user accounts allows us to pass along specirfic permissions and access to end users. Also, the export process and ability to pull footage from multiple cameras is seamless. **What do you dislike about XProtect?** Licensing.! We must go through a reseller to add licensing to any new cameras into our system. The process typically takes more than a week. Must plan accordingly. **Recommendations to others considering XProtect:** Licensing.! We must go through a reseller to add licensing to any new cameras into our system. The process typically takes more than a week. Must plan accordingly. **What problems is XProtect solving and how is that benefiting you?** It is excellent for managing and viewing lots of cameras. It has continued to grow with us as we have increased our camera count. We are able to continue to custom create views to help users see the additional cameras ## XProtect Discussions - [What is XProtect Essential used for?](https://www.g2.com/discussions/what-is-xprotect-essential-used-for) - 1 comment - [View XProtect pricing details and edition comparison](https://www.g2.com/products/xprotect/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-26+04%3A09%3A05+-0500&secure%5Bsession_id%5D=7b9f9f86-7966-4a71-b425-aa4a72a92395&secure%5Btoken%5D=cf85fee18613f8d67469f3feb84348a996d2cb480254a38e6138b3626ae5ad03&format=llm_user) ## XProtect Integrations - [Awiros](https://www.g2.com/products/awiros/reviews) - [IRIS+™ Video Analytics Platform](https://www.g2.com/products/iris-video-analytics-platform/reviews) - [Unison](https://www.g2.com/products/unison/reviews) - [Wisenet](https://www.g2.com/products/adapt-it-wisenet/reviews) ## XProtect Features **Setup** - Turnkey - Compatibility - Integrations - Load Balancing **Access** - Storage - Alerts - Video Access - Security - Dashboard - Analytics - Collaboration **Video Intelligence** - AI-Based Search - Object Detection - Workflow ## Top XProtect Alternatives - [Blue Iris](https://www.g2.com/products/blue-iris/reviews) - 4.4/5.0 (18 reviews) - [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) - 4.6/5.0 (605 reviews) - [Verkada](https://www.g2.com/products/verkada/reviews) - 4.7/5.0 (138 reviews)