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Compare Cisco Finesse Plugin and Microsoft Teams Connector 
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At a Glance
Market Segments
Enterprise (66.7% of reviews)
Enterprise (66.7% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
$365 10-49
No pricing available
Cisco Finesse Plugin
Star Rating
(10)3.9 out of 5
Market Segments
Enterprise (66.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$365 10-49
Browse all 3 pricing plansMicrosoft Teams Connector
Star Rating
(14)4.5 out of 5
Market Segments
Enterprise (66.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Microsoft Teams ConnectorCisco Finesse Plugin vs Microsoft Teams Connector
- Reviewers felt that Microsoft Teams Connector meets the needs of their business better than Cisco Finesse Plugin.
- When comparing quality of ongoing product support, reviewers felt that Microsoft Teams Connector is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Microsoft Teams Connector over Cisco Finesse Plugin.
Pricing
Entry-Level Pricing
Cisco Finesse Plugin
Volume Pricing - Medium
$365
10-49
Priced per Finesse Agent per year.
Microsoft Teams Connector
No pricing availableFree Trial
Cisco Finesse Plugin
No trial information availableMicrosoft Teams Connector
No trial information availableRatings
Meets Requirements
8.6
7
9.1
9
Ease of Use
7.9
7
9.3
9
Ease of Setup
Not enough data
Not enough data
Ease of Admin
Not enough data
Not enough data
Quality of Support
8.3
5
9.1
9
Has the product been a good partner in doing business?
Not enough data
Not enough data
Product Direction (% positive)
6.7
7
10.0
7
Features by Category
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Cisco Finesse Plugin and Microsoft Teams Connector are categorized as ServiceNow Store Apps
Unique Categories
Cisco Finesse Plugin has no unique categories
Microsoft Teams Connector has no unique categories
Reviews
Reviewers' Company Size
Cisco Finesse Plugin
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Teams Connector
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
44.4%
Medical Practice
11.1%
Higher Education
11.1%
Financial Services
11.1%
Consumer Services
11.1%
Other
11.1%
Information Technology and Services
16.7%
Financial Services
16.7%
Computer Software
16.7%
Telecommunications
8.3%
Staffing and Recruiting
8.3%
Other
33.3%
Discussions
Cisco Finesse Plugin has no discussions with answers
Microsoft Teams Connector has no discussions with answers
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