# Cisco Finesse Plugin vs Microsoft Teams Connector Comparison

| | Cisco Finesse Plugin | Microsoft Teams Connector | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 10 | 14 | 
| **Largest Market Segment** | Enterprise (66.7% of reviews) | Enterprise (66.7% of reviews) | 
| **Entry Level Price** | $365   10-49 | No pricing available | 


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## Ratings Comparison
| Rating | Cisco Finesse Plugin | Microsoft Teams Connector | 
|---|---|---|
  | **Meets Requirements** | 8.6 (7 reviews) | 9.1 (9 reviews) | 
  | **Ease of Use** | 7.9 (7 reviews) | 9.3 (9 reviews) | 
  | **Ease of Setup** | Not enough data | Not enough data | 
  | **Ease of Admin** | Not enough data | Not enough data | 
  | **Quality of Support** | 8.3 (5 reviews) | 9.1 (9 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | Not enough data | 
  | **Product Direction (% positive)** | 6.7 (7 reviews) | 10.0 (7 reviews) | 

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## Pricing

### Cisco Finesse Plugin

#### Entry-Level Pricing

Plan: Volume Pricing - Medium

Price: $365   10-49

Description: Priced per Finesse Agent per year. 


[Browse all 3 editions](https://www.g2.com/products/cisco-finesse-plugin/pricing)

#### Free Trial

No

### Microsoft Teams Connector

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

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## Features Comparison By Category

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Cisco Finesse Plugin** | N/A | N/A |
| **Microsoft Teams Connector** | N/A | N/A |

#### ServiceNow Apps

| Feature | Cisco Finesse Plugin | Microsoft Teams Connector | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Cisco Finesse Plugin | Microsoft Teams Connector | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

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## Categories
**Shared Categories (1):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)




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## Reviewer Demographics

### By Company Size

| Segment | Cisco Finesse Plugin | Microsoft Teams Connector | 
|---|---|---|
| **Small-Business** | 11.1% | 8.3% | 
| **Mid-Market** | 22.2% | 25.0% | 
| **Enterprise** | 66.7% | 66.7% | 

### By Industry

#### Cisco Finesse Plugin

- **Insurance:** 44.4%
- **Medical Practice:** 11.1%
- **Higher Education:** 11.1%
- **Financial Services:** 11.1%
- **Consumer Services:** 11.1%
- **Automotive:** 11.1%

#### Microsoft Teams Connector

- **Information Technology and Services:** 16.7%
- **Financial Services:** 16.7%
- **Computer Software:** 16.7%
- **Telecommunications:** 8.3%
- **Staffing and Recruiting:** 8.3%
- **Hospital & Health Care:** 8.3%
- **Education Management:** 8.3%
- **Consumer Services:** 8.3%
- **Banking:** 8.3%


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## Top Discussions

### Cisco Finesse Plugin

No discussions available for this product.

### Microsoft Teams Connector

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cisco-finesse-plugin-vs-microsoft-teams-connector)