Microsoft Dynamics 365 for Finance and Operations Reviews & Product Details


What is Microsoft Dynamics 365 for Finance and Operations?

Microsoft Dynamics AX is the complete ERP solution for enterprises that provides a purpose-built foundation across five industries (manufacturing, distribution, retail, services, and public sector), along with comprehensive, core ERP functionality for financial, human resources and operations management. It empowers your people to anticipate and embrace change so your business can thrive. All of this is packaged in a single global solution giving you rapid time to value.

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Microsoft Dynamics 365 for Finance and Operations Profile Details

Microsoft Dynamics 365 for Finance and Operations Profile Details

Vendor
Microsoft
Description
Microsoft Corporation develops, licenses, and supports software products and services; and designs and sells hardware worldwide. Flagship products include Windows, Office, Azure, SQL Server, Exchange, SharePoint, Dynamics ERP and CRM, as well as Xbox; Skype; and Windows Phone.
Company Website
Year Founded
1975
Total Revenue (USD mm)
110,360
HQ Location
Redmond, WA
Phone
+1 (877) 276-2464
Ownership
NASDAQ: MSFT
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
166,946
Twitter
@Microsoft
Twitter Followers
8,609,749
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Companies Using Microsoft Dynamics 365 for Finance and Operations

Ashley Furniture Industries
DENTSPLY International
Chobani
Wurth Group
Tribridge
Jean Coutu
Jj Food Service
Hunter Douglas
Ted Baker
Metro Council Staff
APi Group
Rotork

Microsoft Dynamics 365 for Finance and Operations Reviews

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Microsoft Dynamics 365 for Finance and Operations Reviews

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Senior Software Engineer
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"Microsoft dynamics great CRM tool for customize and expend our sales business. "

What do you like best?

Microsoft dynamics provide friendly environment to both customer a dealer and user can easily finds an account and review all information about product and ways to contact them. It's integrate with outlook by a simple plug in with this one plugin user can easily track mails, tasks and appointment from MS outlook. we can easily manage our daily business work and easily established our sales with this specific application. User can simply create and customize dashboards as users need. This tool provides us access to customer through firm no matter where office located. It’s a familiar MS tool so most of our organization uses MS products so it's easy to learn the complete use of this CRM.

What do you dislike?

Microsoft dynamics is basic CRM tool for business customization but sometimes future of copy records is clunky for some entities. The mobile version of Microsoft dynamics CRM is good but it does not have all the programs as well as in desktop. This CRM works slow compare by other major market CRM such as Mail Chimp or Zoho so it should be upgraded it's all feature to works faster than any other CRM tool. for works in small business it's a little bit complicated to understand it's all features so there should be some tutorials to know who its works.

What problems are you solving with the product? What benefits have you realized?

It's a good platform for small and large enterprise marketing and create a good relation with customer and developer. We can have established our products and services to social networking website and get proper customer for our products. This CRM tool offering us lot of enhance tools for transform our business in high level, we can easily integrate with customers and describes all the characteristics of product and get their efficient response towards sales. It's good for our small home network business. Its available on all kinds of devices such as Mobile's, Tabs, and on Mac books so I can easily check my product sales process and manage our marketing tactics from any other device which was much helpful for me.

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Assistant Accountant
Accounting
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"Microsoft dynamics 365 check up on finance "

What do you like best?

1.Does not require to be customized-microsoft dynamics 365 is suitable for individuals looking for a software that does not need to be customized since microsoft 365 is already pre configured

2.user interface-so friendly that has powerful cool features too

3 MS team -are there for free of change when using Microsoft dynamics 365

4.superb for individuals that have already mastered previous ADX studios softwares for Microsoft like my self,we really enjoy working with this software .becomes our all time suitable option

What do you dislike?

Recuring monthly costs- QA and user acceptance comes with a hefty is say,a major drwaback when working with microsoft dynamics 365

2microsoft dynamics 365 does not easily intergrate with the company website especially when you want the software to be part of your company, really boring

3.changes to your web portal when working with microsoft dynamics 365 often requires a programmer well conversant with the software which is quite expensive

4.net codes can also not be used to customize the portal when working with microsoft dynamics 365

Recommendations to others considering the product:

Besides the costs and other minor negatives about the software, i will challenge anyone considering the softwate to give it a trial. Performance level to me when i was working with this software in my previous company proved worthy working with especially if you want to use it in a big accounting firm.Give it a trial.i hope this helps you in future

What problems are you solving with the product? What benefits have you realized?

Diverse options from the software ranging from financial management, inventory and supply chain management, sales as well as project managment .all of them are well co ordinated with this financial software

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Tax Preparer
Accounting
Small-Business
(2-10 employees)
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"powerful, agile and strong control features "

What do you like best?

Microsoft Dynamic allow user to navigate the functions easily with simplicity of its layout design.

It equipped with strong internal control feature that emphasis the preventive and detective controls of financial data.

We use open-source version which allow our IS archaist to always customized/ merged at the level of business needed.

What do you dislike?

Slow in Response time as user attempt to retrieve data on cloud.

Need strong accounting system knowledge to effectively use deploy.

Strong control make it less flexible for end-user adjust.

Small screen make it difficulties to load a long list of account to review/ identify the data record.

Function for Matching/ reconciling data check box need to make it larger otherwise, a missed click outside of box could caused the loss of all data previously checked.

Recommendations to others considering the product:

Not sure if it a great software compared to Oracle or SAP since we are growing from small to mid size. It definitely recommended. The software itself is a great tool. It need IT savvy accounting/ finance leader to deploy and setup to optimize its great feature.

What problems are you solving with the product? What benefits have you realized?

When it come to processing large daily orders, MS Dynamic 365 provide efficiency which our previous popular accounting software was not very reliable. It provide simplicity and easiness of using it and time saving. For example, you can develop template for each customers you billed without necessarily reentering recurring data.

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HR Manager
Consumer Goods
Enterprise
(10,001+ employees)
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"A very powerful and complex tool that can be difficult to use."

What do you like best?

The best part about MS Dynamics is the capacity to "reorder" diary sections into the General Journal passage window from any Excel exercise manual. The mix is as simple as featuring a variety of cells which contain a depiction, record, charge, and credit for each detail in the diary section. I am likewise an expansive devotee of the smartlist include.

What do you dislike?

there isn't an alternative to close the majority of our databases for the month all at one time. We have near 90 databases and we need to go into every database every month and close every module. It is a 4 hour process, now and then longer relying upon how quick our frameworks are running.

What problems are you solving with the product? What benefits have you realized?

It's likewise pleasant that I can set up repeating clusters, keen records, and different things that I do month to month to spare time.

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Asesor de ventas
Mid-Market
(51-200 employees)
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"Manage your finances correctly with Dynamics 365 For Financials"

What do you like best?

It has a very friendly interface, it provides me quite broad graphics that allow me to get a better analysis of finances, I can achieve the best results with the wide vision that the detailed analysis of business offers me and the orientation that this technology offers me. It allows me to see the purchase orders notifications are quite effective, it is also adaptive to any device, I can visualize and work from my tablet very quickly and easily.

What do you dislike?

It is a very high subscription package for medium and small entrepreneurs, since it offers a complete suite of finances for the quite robust handling according to large corporations, I believe that this is mainly a problem when hiring this type of services. It works much better in the environment based on the tools that Microsoft offers.

Recommendations to others considering the product:

It is a very powerful and efficient tool that allows financial analysis in a very effective way, this leads to economic growth within the company that allows the company to grow quickly, making decisions is quite easy since it allows you to see all the statistics and analysis with quite positive suggestions.

What problems are you solving with the product? What benefits have you realized?

Making the most correct decisions from Dynamics analysis has helped to increase the productive very broadly, as this has meant an increase in the profits of the company in a significant way, I think one of the main points in favor It is the intelligence capacity that this application has to help in making positive decisions within the organization.

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Coordinador
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"Solución administrativa bien completa"

What do you like best?

Esta herramienta proporciona muchas soluciones administrativa, ya que con ella puedes llevar el control de la gestión financiera de tu empresa, ayuda en la organización de los suministros y los inventarios, así como todas aquellas operaciones necesarias para sostener la situación administrativa controlada y agiliza los procesos financieros en un periodo de tiempo adecuado.

What do you dislike?

Lo que no me agrada es que el manejo de este programa es muy delicado y a veces algo difícil para los usuarios nuevos, pero con la practica y capacitación se puede solucionar.

Recommendations to others considering the product:

En realidad es recomendable, debido a que abarca todo el campo administrativo que requieres para el manejo financiero y la toma de decisiones con respecto al área económica.

What problems are you solving with the product? What benefits have you realized?

Soluciona la gestión administrativa, controles de suministro, de los inventarios, de los servicios, de las ventas, de los desarrollos y modificaciones de presupuestos, entre otras gestiones financieras, que te ayudan a tomar decisiones en tiempo real.

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CEO
Wholesale
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
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"An open minded look at ERP"

What do you like best?

Familiar tools, open standards. There's very little feeling of legacy and closed proprietary design, instead it feels designed to adapt. If you can manage Windows networks, you can manage AX. If you know SQL Server, you can easily do customizations for AX.

What do you dislike?

Performance tuning is a bit challenging, it may take a while to find out the optimal setups.

Recommendations to others considering the product:

AX is the probably the most customizable of the big solutions - in good and bad. Expect to take some serious time with getting everything to look like your company. It WILL do what you need, but you MUST accept that the progress is slow. While it may take more time to adapt AX compared to some simpler solutions, you will also have far wider options.

Also, if you're integrating the AX database to any 3rd party software, work on SQL code optimization. I cannot stress how important that is. Some of Microsoft's default suggestions are sluggish.

What problems are you solving with the product? What benefits have you realized?

AX is in generic ERP use here, using all the major functions. We do use additional software for logistics, sales, POS and certain special financial needs but integration has worked out quite well.

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G
Mid-Market
(51-200 employees)
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"Adequate Accounting/ERP System"

Describe the project or task the product helped with:

Streamlining financial reporting, AP and AR processes, and housing the complete set of business data from banking to purchasing in one location. It also allowed my company to improve process times since the software is cloud based and our previous software was local server based.

What do you like best?

I really appreciate the fact that the software and interface are frequently updated and the updates are automatically available to all users and already included in the licensing costs.

What do you dislike?

I dislike the lack of customization available, especially within the financial reports. It can be very challenging to get detailed data organized and exported in ways that best suit our individual needs. This made it necessary for us to purchase an add on reporting program.

Recommendations to others considering the product:

My only recommendation would be to ensure that test environments are available prior to purchase and that all employees thoroughly work through the system to help determine the level of capability it provides based on individual business needs.

What problems are you solving with the product? What benefits have you realized?

The largest problems we set out to resolve were the speed of software operations since our business is rapidly growing, and we needed a system that could support all accounting and finance functions of multiple practices. Both of these problems were solved with Dynamics and we have been able to implement standard reporting processes across the entire business as well as improve our month end closing timeline.

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Estimator
Construction
Small-Business
(11-50 employees)
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"Great for specific applications"

What do you like best?

We were able to customize the Dynamic system to cover both our CRM, project management, and inventory controls all on one user interface. With CRM we were able to track our contact list as well as the last contact and what our current jobs were with them. The PM team was able to use that information to better assess the situation of current jobs and negotiate accordingly.

What do you dislike?

It is a massively powerful program, and it almost was quite difficult to run the reports and figure out how to format the results correctly.

Recommendations to others considering the product:

Be aware of what you need to use this for, and bring in a third party to set it up if you don't have the internal team.

What problems are you solving with the product? What benefits have you realized?

It was able to link the Project Management, Accounting, and Inventory in one place so all parties were looking at the same information, and that information was current.

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Small-Business
(2-10 employees)
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"The new Dynamics 365"

What do you like best?

It has a lot of features that can help in a powerful all-in-one business management solution. Along with a new name, Business Central also includes an all new user experience and enhanced capabilities to help you grow and connect your business.

What do you dislike?

Since its 365 it requires to pay either monthly or yearly which is a little expensive for the business but it is worth all your money.

Recommendations to others considering the product:

Dynamics 365 Business Central is designed for businesses looking for an all-in-one business management solution that's easy to use and adapt. Connect your finances, sales, service, and operations to streamline business processes, improve customer interactions, and enable growth.

What problems are you solving with the product? What benefits have you realized?

expanded capabilities including financial management, supply chain and inventory management, sales and service management, project management, as well as manufacturing and operations management.

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Small-Business
(11-50 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Capabilities of ERP and CRM software"

What do you like best?

It's a seamless collaboration of two systems that is combined into one.

Microsoft Dynamics offers eight distinct applications, including Microsoft Dynamics for Sales, Customer Service, Operations, Field Service, Project Service Automation, Marketing, Financials, and Customer Insights.

What do you dislike?

This system requires a full blown specifications as I like how this system built but the CRM functionality has limited features that can only be offered.

What problems are you solving with the product? What benefits have you realized?

It has a lot of benefits but to cite a few. Microsoft Dynamics 365 for Finance and Operations, Business Edition is a cloud-based accounting system that's easy to navigate and tightly integrated with Office 365 and other Microsoft cloud applications. It's a solid offering, but may lack features that some small and midsize businesses (SMBs) require.

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U
Small-Business
(2-10 employees)
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"Dynamics for Financials AND Operations"

What do you like best?

This CRM works very well for all Cloud-based ERP needs. It is very customizable and very useful

What do you dislike?

It is not easy to learn and there's quite a bit of learning curve for unaccustomed users

Recommendations to others considering the product:

If your company uses full suite Microsoft, you should totally go for this! Especially helpful for people who handle financial Ops and want to work in coordinatiion with remote workers

What problems are you solving with the product? What benefits have you realized?

The CRM acts so well with PowerApps and Flow. Both my apps and workflow engine are excellently managed. The report generation is amazing in Dynamics for Finance. As a Finance and Operations lead, it is very important to have seamless coordination between front end and back end, and that is a major advantage I have been able to use. Integration with Outlook is so cool, and super helpful in report automation, calculating quotes and run analytics for my team's financial spending. Inventory management+ payroll coordination from one place!

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UC
Mid-Market
(501-1000 employees)
Validated Reviewer
Verified Current User
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"Microsoft Dynamics AX"

What do you like best?

Integration of queries and Reports that are easily exported to excel for further Data Analysis. The ability to set up flags and triggers for Inventory makes day to day life much easier. Lastly AX's Ability to connect with Auxiliary Programs such as ZAP or Atlas is a welcomed feature for someone who enjoys data.

What do you dislike?

Even though AX is a well designed system there are instances where AX has minor issues. New users of AX often have trouble locating desired information due to often confusing layout or placement of data. The last major issue revolves around crashes taking place. I don't know if this a result of program or the companies network itself.

What problems are you solving with the product? What benefits have you realized?

Ax Has allowed our business to consolidate multiple programs with many purposes into a one size fit all solution. AX has benefited the firm drastically by allowing smoother integration of various departments due to using the same program.

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UH
Mid-Market
(51-200 employees)
Validated Reviewer
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"SalesForce vs. Dynamics 365"

What do you like best?

I like that it is versatile and has better visibility then Salesforce for where you are at. All in one program rather than using a sales management tool like Salesforce and accounting program like Personify.

What do you dislike?

Out of the box, SalesForce has better functionality. Easier report generation. To many levels of the same data could result in human error.

Recommendations to others considering the product:

Reduce the limited advance search options. It is very difficult to build a report. Also, place reports in one spot. Having to know where you put a report is hard to navigate.

What problems are you solving with the product? What benefits have you realized?

Using one platform to manage both finance and operations, rather than separate platforms. Also, we are tying products on our website to Dynamics for better Marketing management.

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National Customer Care Coordinator
Construction
Enterprise
(1001-5000 employees)
Validated Reviewer
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"Complicated but thorough"

What do you like best?

It is nice to go to one place instead of 12932 others being that we have so many locations across the US. There are a lot of options you can choose to cater to your specific business needs.

What do you dislike?

It is not easy to navigate through the system and is not easier to use for our employees that may not have the strongest computer knowledge. Training on the system is an arduous task. Sometimes there are slow loading times which makes it frustrating when you are working against a deadline. Also, this is expensive.

What problems are you solving with the product? What benefits have you realized?

We are able to combine the capabilities of CRM and ERP. We are all going to be using one program and that will be good for all.

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UC
Validated Reviewer
Verified Current User
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"A myriad of options, but speed issues"

What do you like best?

I love that there are so many modules available to customize a solution for any business. There are also tons of vendors who have software that plugs into Dynamics AX, and lots more willing to create a bolt-on software.

The user interface looks very similar to most Microsoft products, with a ribbon across the top of the screen containing tabs and buttons for various functions, so navigation is fairly intuitive.

What do you dislike?

The ability to customize the solution comes at a price. The way the indexing is done on Dynamics AX means that the software is very slow -- like software loading back in the 90's slow. That is the biggest complaint I hear from users.

Additionally, some of the buttons, menus, error messages, and help text is not intuitive -- to the point that new users often feel overwhelmed and experienced users tend to stick to only the functions they are familiar with, rather than experimenting to try and find new features or faster way to go about processes.

Recommendations to others considering the product:

I believe that the newest version of Dynamics AX coming out in 2017 is supposed to be faster and much closer to the Windows 10 look. Implement the newest version as the previous version feels very out of date already. Customize as little as possible -- I believe the consensus with our business is that we overcustomized when we could have tweaked some business processes to fit with Dynamics and saved ourselves some heartache.

What problems are you solving with the product? What benefits have you realized?

Dynamics AX has allowed a large number of business processes to become housed within the same software, eliminating lots of overlapping data entry that used to have to be done across various payroll and accounting systems. We are able to manage projects, inventory, accounts payable, receivables, expense management, purchasing, timecards and more within Dynamcs AX.

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Founder/ Visionary Leader/ Recruitment Strategist
Staffing and Recruiting
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"Complicated but efficent "

What do you like best?

I like the ease of access available when you first log in, everything is orderly and quickly available. I feel the data entry was simple to follow.

What do you dislike?

I dislike the pre-loaded data it made the user experience obscure and I didn't identify or see how it was going to impact my workflow or productivity. Additionally, I feel the software could come with more guidance to learn how to use it.

Recommendations to others considering the product:

Make sure you have someone to assist you with implementation and customization as its not as user friendly as I needed it to be.

What problems are you solving with the product? What benefits have you realized?

My goal was to pin down security and Microsoft Azure happens to win the reviews.

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Executive Coordinator
Media Production
Mid-Market
(201-500 employees)
Validated Reviewer
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"Lots of Improvements could be made"

What do you like best?

I like that it is a very simple looking interface.

What do you dislike?

I don't find Microsoft AX to be a very intuitive system. I could be bias coming from a very easy to use financial system previous. But For Microsoft AX there is a lot of extra clicking about, and it's harder to go back and check details for invoices or see where in the process it is.

Recommendations to others considering the product:

Can save you time, but your company may want to talk to Microsoft representatives about what your will specifically need the software to do.

What problems are you solving with the product? What benefits have you realized?

It is good because it eliminates the need to carry around paper invoices to be signed off and delivered around the office. It also is good for looking up if an invoice has been signed off or paid or in holding.

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AH
Enterprise
(1001-5000 employees)
Validated Reviewer
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"My experience with Microsoft Dynamics 365 was difficult"

What do you like best?

I liked the fact that that it was an inclusive software. Different departments had the capacity of utilizing the software. The customization ability was okay too. At most it was effective, but not really the style we were going for, however I do see the potential in using it. Maybe one day in the future I will need to use it and I'll have a leg up.

What do you dislike?

Difficult to comprehend and can be glitchy. The amount of training need for this software is insane. If your company is in a bind and you need to switch softwares and you need your whole team to do training and become on board the good luck. Even going through the training is painful. God forbid you have to train more than one department because then it's overwhelming and in some cases you can lose out on productivity.

Recommendations to others considering the product:

If your set on implementing Microsoft Dynamics be prepared to have multiple training sessions. It is very complicated to get everyone on board with this software. I feel it is not very user friendly and doesn't work like other Microsoft office applications.

What problems are you solving with the product? What benefits have you realized?

We were solving the solution of admitting students to programs. We were trying to be inclusive in sending out reminders and allowing the students to upload documents on an as need basis. Unfortunately it didn't work for our needs. We went through the training with one of the Microsoft Dynamics trainers and it went too quickly and wasn't very easy to use considering its a Microsoft product.

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UI
Enterprise
(1001-5000 employees)
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"Mostly all in one software for orders and invoicing"

What do you like best?

The ease of use in the software itself for integrating different reports, filtering, and making payments. It can take a few steps to pull one report to get to the next, but they are exported in the same format and arrangement in the spreadsheet that the import file will have to be, which makes the process more streamlined rather than continually having to reformat between reports.

What do you dislike?

It doesn't always work well with external programs, some input reports need to be in .csv format, and it can freeze for just a few seconds to over an hour and a half in some cases. The only gripe I had with .csv is I would have to change my original file just to run a report.

Recommendations to others considering the product:

Whoever is teaching new users must be able to explain it at a base level. It can be a complex program at first, and needs simple walkthroughs. It will take time, and the new users will always have questions for more advanced users, but those will come with time, and don't all have to be taught during the trial period.

What problems are you solving with the product? What benefits have you realized?

We are solving the integration of sales, to purchasing, to accounts payable, to accounts receivable all in one platform.

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US
Enterprise
(1001-5000 employees)
Validated Reviewer
Verified Current User
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"I like it for the most part"

What do you like best?

My favorite part is the pipeline and the ability to work on specific areas at a time. This is always how I start my sales day. I also really like how my dashboard is set up. I feel that I have just the information that I need and no fluff to clutter the page.

What do you dislike?

I don't like how slow it is to run at times. I also don't like that sometimes it takes clicking through several screens to get the area that I want. It also can be frustrating at times that when you click through areas and need to go backward to where you started, it doesn't take you to this exact point. So when you are far in another page and it takes you to the top of page one it's hard to back to where you were and continue working through it.

Recommendations to others considering the product:

I would recommend making it a little faster and getting rid of so many screens it takes to go through to get to the one you need or are looking for.

What problems are you solving with the product? What benefits have you realized?

I am organizing my clients and prospects in a way that makes sense and make them harder to forget. I'm also solving computer spaces in files from excel, etc. Everything I need as far as client data and information can be accessed through a browser in CRM.

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UF
Enterprise
(10,001+ employees)
Validated Reviewer
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"Intern"

What do you like best?

Great value for the cost and fairly good support.The user interface looks very similar to most Microsoft products, with a ribbon across the top of the screen containing tabs and buttons for various functions, so navigation is fairly intuitive.

What do you dislike?

Functionality stays a bit limited. The software is costly on a monthly basis, and over-complicated pricing plans and Unintuitive UI. The software also has limited support materials.

Recommendations to others considering the product:

Make sure you have someone to assist you with implementation and customization as its not as user friendly as I needed it to be.

What problems are you solving with the product? What benefits have you realized?

Using one platform to manage both finance and operations, rather than separate platforms. Also, we are tying products on our website to Dynamics for better Marketing management.

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AH
Enterprise
(1001-5000 employees)
Validated Reviewer
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"Inexpesive Option "

What do you like best?

I believe Dynamics was a more cost effective option for a CRM tool. at the time the company I was working for was developing new business lines and partnerships requiring us to upgrade to a new CRM as the one we were using at the time. I liked the integration between Outlook, that feature was a huge help to managing our Sales teams email communication efforts.

What do you dislike?

I disliked how costly it was to get trained to be able support admin needs for the team. when we had originally migrated over from our old platform we had a consultant who basically took our data and put it into Dynamics...I was never trained and once we finally began to test the system, I figured it out but i was disappointed on how little information was available for a beginner...all the information i located was for experts only...very rough.

Recommendations to others considering the product:

I would make sure you work directly with the CRM provider instead of working with a third party consulting group for implementation...that is where i think we severely failed. Additionally, prepare your support and admin teams, be sure to get them trained on the system itself prior to diving in head fort to developing the system for your company.

What problems are you solving with the product? What benefits have you realized?

We wanted to focus on specific targets to improve our portfolio penetration. In order to do that we needed to record our newly gathered data and enter it within the CRM system to then generate refined prospect lists to market to, while developing stronger marketing strategies while observing trends as a result of our efforts.

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Officer
Consumer Goods
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"User friendly ERP product"

What do you like best?

We upgraded from an out of date ERP system that couldn't handle the growth of our company. Being a Microsoft product, the user interface is great and easy to use. It can be a powerful tool for a large or small company.

What do you dislike?

Due the fact that it can hold a lot of data and is a powerful program, it can take a while to use. If a user is not used to the ribbon user interface, it can be difficult for them to get used to.

Recommendations to others considering the product:

Investigate other solutions, but you won't find anything better.

What problems are you solving with the product? What benefits have you realized?

Using Microsoft AX dynamics, as a company, we have been able to manage our growing company in far better ways than before.

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Administrative Assistant
Law Practice
Small-Business
(11-50 employees)
Validated Reviewer
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"May be good for a larger firm"

What do you like best?

Provides a system of checks and balances to ensure that all checks are paid, and that all active invoices are alert and notified consistently.

What do you dislike?

Developed more for a larger firm, as there are too many options that are unnecessary for a firm of our size.

Recommendations to others considering the product:

Ensure that it suits the size of your firm.

What problems are you solving with the product? What benefits have you realized?

The checks and balances system is helpful to make sure that we do not miss payments nor bills to go out; and we have yet to miss a payment.

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UV
Small-Business
(11-50 employees)
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"Ease and Success"

What do you like best?

The ease of display. I like that I am able to see the past and future of working with the company.

What do you dislike?

I don't like the antiquated look and would love a more polished feel.

Recommendations to others considering the product:

Will only your company be using this product or will you be using it in conjunction with clients?

What problems are you solving with the product? What benefits have you realized?

Managing a great deal of advertising and sales customers, we have to ensure we take the right approach to each customer and demeanor. Microsoft Dynamics 365 makes it easy to see our progress with each company and see the next steps. We have been able to communicate more quickly and efficiently with vendors and alliances.

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UI
Enterprise
(1001-5000 employees)
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"Complicated but Extremely Useful"

What do you like best?

So many things you can do with this. We use it for sales, purchasing, and accounting. Everything can flow together for each department to get the job done. It can be customized and changed accordingly. The navigation is not too bad, but it definitely takes some getting used to.

What do you dislike?

This can be a very complicated system. For the average user, it isn't bad, but when any changes happen, the entire system can get slowed down or stop working. You really need to have a lot of energy invested into it.

What problems are you solving with the product? What benefits have you realized?

We are able to work directly with other companies, works seamlessly with many other programs. Great integration.

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Windchill Business Administrator
Consumer Goods
Enterprise
(1001-5000 employees)
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"AX is a Quality and User-Friendly ERP Product"

What do you like best?

AX Dynamics is an good ERP product for managing enterprise resources. Our company uses it along with a non-Microsoft PLM system, PTC Windchill, and they work together well. It is a vast improvement over the ERP system we used before. AX Dynamics is a powerful system with many uses.

What do you dislike?

Some users find AX to be difficult or complicated to use. I have always found it user-friendly though. It can be a little slow, depending on your hardware, as it is a powerful program.

Recommendations to others considering the product:

Good and powerful product.

What problems are you solving with the product? What benefits have you realized?

We manage our enterprise resources with AX Dynamics.

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UR
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"Microsoft AX"

What do you like best?

Basic searching within released products is really easy.

What do you dislike?

The ability to delete a record with transactions and/or inventory. This can become a nightmare.

What problems are you solving with the product? What benefits have you realized?

Because of the seatch options we can find any attributes that are incorrect quickly.

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UC
Mid-Market
(501-1000 employees)
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"Very positive with the addition of retail"

What do you like best?

I really enjoy the ability to edit and manage my products within Excel. The edit in grid function is a very useful tool when editing a large amount of products.

What do you dislike?

I know that we've had issues when using AX with Atlas. Additionally, I wish that it communicated with Office products easier.

Recommendations to others considering the product:

AX7 looks awesome and I can't wait to see how the product works when it becomes more widely used.

What problems are you solving with the product? What benefits have you realized?

Microsoft has been an incredible ERP system for our company and I am very happy with the data management point of the product.

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System Administrator
Music
Small-Business
(11-50 employees)
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"Dynamics AX user since 2008"

What do you like best?

Since this is a windows based product, it is very easy to navigate

What do you dislike?

We have had to do a lot of custom programming of reports and forms in order to get the product to perform as needed

What problems are you solving with the product? What benefits have you realized?

We are using AX to greatly reduce our inventory on hand as well as forecasting and master planning. It has taken a lot of work with an outside consulting firm as well as custom programming with an IT company to get it to function the way we need it to. It works very well for order entry and accounting. It needs a little more work for production planning in a manufacturing environment.

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UO
Enterprise
(5001-10,000 employees)
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"Review on Microsoft Dynamics AX"

What do you like best?

I liked the ability to sort out and manage information in accounts payables, accounts receivables and budgeting. It was great software for managing costs for projects.

What do you dislike?

I did not like the work order management for this software, it was not as intuitive as its competitors.

Recommendations to others considering the product:

I liked microsoft dynamics AX for what it was good at which was managing project budgets however I did not find it was as good at organizing and managing work orders for maintenance work.

What problems are you solving with the product? What benefits have you realized?

The software was mainly used to track project spending and to manage work orders.

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UF
Enterprise
(1001-5000 employees)
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"Great program with multiple uses"

What do you like best?

Currently using for inventory management and love the flexibility. This program is replacing years of spreadsheet keeping and ticket entering with ease. The options are limitless and we are excited to continue to learn more about the capabilities of this product.

What do you dislike?

The program is not as user friendly as I hoped. It has taken a bit of practice to ensure I'm using it correctly.

What problems are you solving with the product? What benefits have you realized?

It is saving tons of time be integrating multiple platforms into one.

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IC
Mid-Market
(51-200 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Dynamics AX"

What do you like best?

Internationalism, integration of modules, breath of solution and flexibility

What do you dislike?

Look there are a few minor issues around missing functionality like advanced asset maintenance or management of incoming shipments / item costings (its painful), but there are existing Dynamics AX verticals that sort these...in general very happy

Recommendations to others considering the product:

Must be fully evaluated. Bang for Buck is it way ahead of its competitors

What problems are you solving with the product? What benefits have you realized?

Real time data that is hitting the P&L immediately, with the functionality and flexibility that allows diversification and growth globally if required...all in the one solution...nice.

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Vendor Purchasing Manager
Consumer Electronics
Small-Business
(11-50 employees)
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"Excellent CRM For Growing Organization Looking to Cut Costs"

What do you like best?

Easily integrates with other office suite programs and is much cheaper than alternatives.

What do you dislike?

User interface is improving but still leaves a lot to be desired.

Recommendations to others considering the product:

Great product for a growing team looking to improve internal communication and effectiveness.

What problems are you solving with the product? What benefits have you realized?

Make sure we are appropriately updating customers and team internally on progress of accounts and orders.

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Managing Partner & Business Owner
Aviation & Aerospace
Mid-Market
(51-200 employees)
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"Interaction with other MS products"

What do you like best?

The total control overview of all vendor related items and the immediate supply of information for each product

What do you dislike?

The amount of time to fill the ERP system with data

Recommendations to others considering the product:

More direct implementation of the internet with referencing information from a certain prodyct line, include for ex. Wikipedia

What problems are you solving with the product? What benefits have you realized?

The interaction with other affilates in other countries

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Project Manager
Pharmaceuticals
Small-Business
(11-50 employees)
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"Microsoft Dynamics AX 2012 "

What do you like best?

Agile and user friendly , reasonably priced

What do you dislike?

Very short on retail module resources specially when it comes to the POS and troubleshooting its problems

What problems are you solving with the product? What benefits have you realized?

Full Organization automation.

Retail , supply chain, Accounting and HR

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UI
Mid-Market
(51-200 employees)
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"Tends to be sluggish"

What do you like best?

The ability to easily set custom dashboards was really great, especially on the sales side, being able to bring in the metrics that are specifically matter to you as an individual was fantastic.

What do you dislike?

Speed was a huge issue, no matter where I was connecting from, and even after we got a fiber upgrade, the platform still ran really slowly.

What problems are you solving with the product? What benefits have you realized?

Being an account manager, the platform made it for easy to bring in, assign, and track support staffs progress on different projects. Upgrading from a in house CRM without that capability at all, I saw a massive improvement on peoples accountability.

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UF
Enterprise
(10,001+ employees)
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"Not my favorite"

What do you like best?

I struggle to find things that I actually like about MD, I have used it for a little over three months and I think there are so many steps to achieve so few things.

What do you dislike?

I do not like how things to not appear in date order when you search, I hate how its so many extra steps to export stuff into excel.

What problems are you solving with the product? What benefits have you realized?

I like how it shows the highest invoices and break downs like that

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AR
Mid-Market
(201-500 employees)
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"Microsoft Dynamics AX 2009"

What do you like best?

Complete solution for our direct to consumer business that is cost effective. We worked with Junction Solutions as a support and install vendor so the Microsoft acquisition of Junction is a bonus for us as well.

What do you dislike?

Our business required several modifications before we could use it (a key area was financial reporting among others). It looks like the next versions of Dynamics AX have improved so we are able to discontinue many mods.

Recommendations to others considering the product:

Very good if you are already a heavy Microsoft business. Good system for order processing and manangment.

What problems are you solving with the product? What benefits have you realized?

Complete order entry system that interfaces well with our external web site. More efficient order entry process coupled with better inventory mgmt and control.

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UI
Enterprise
(10,001+ employees)
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"ERP product built with user flexibility in mind"

What do you like best?

- AX Dynamics is an ERP product for managing enterprise resources.

- One can use it along with other ERP softwares and it provides good integration capabilities

- Since this is a windows based product, it is very easy to navigate

- Irrespective of scale of business, its useful

What do you dislike?

- Ribbon interface is bit complicated (if not used before)

- Considerable h/w

- requires customization / modification for some features to use as per industry standard

- After any change, it requires lots of efforts to ensure its working

Recommendations to others considering the product:

Nice user interface and useful ERP for order entry system

What problems are you solving with the product? What benefits have you realized?

Effective Order entry system

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U
Mid-Market
(201-500 employees)
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