Mews Reviews & Product Details

I find Mews incredibly useful for managing all of our reservations and rates, which is significant for driving revenue. It's fantastic that it connects with so many distribution systems, enhancing our network and helping us earn more room revenue. Mews is the most comprehensive and easiest system to use for integrating with distribution systems, thanks to their ever-expanding Mews marketplace, which always offers something new. I really enjoy the Mews community where I can engage with other users, staff, and product managers working on enhancements. Plus, their convention in Amsterdam, which I attended, was great. The setup process was easy with a product manager guiding us, and everything was done online, involving many different teams worldwide. Review collected by and hosted on G2.com.

With the management landscape constantly evolving, especially with many new AI tools coming online, having messaging integrated into Mews would be a great enhancement. This has been a pain point as many people contact hotels via different platforms. An omnichannel integrated into Mews would be quite beneficial, and we are looking forward to that feature. Review collected by and hosted on G2.com.

J'apprécie l'API ouverte de Mews, qui nous permet de personnaliser notre moteur de réservation et offre une large gamme de possibilités, notamment en termes de flexibilité, rendant nos opérations transparentes pour nos clients. J'aime aussi les options de personnalisation que Mews propose, telles que les descriptions de contenu, les tarifs et les restrictions. La documentation est un autre atout majeur, car tout est bien documenté et facilement accessible. La configuration initiale a été facilitée grâce à un processus de cadrage, une démonstration de produit, une mise en œuvre étape par étape et le soutien d'équipes spécialisées. Enfin, l'interface de gestion est très simple et conviviale, et c'est une entreprise qui évolue au fil du temps pour offrir à ses clients le plus de possibilités tout en restant ouverte d'esprit. Review collected by and hosted on G2.com.

managing long-term stays with guarantors; flexible space allocation that can be assigned to multiple bookable services or a single bookable service, bookable at any time Review collected by and hosted on G2.com.

I really like how simple and intuitive the Mews interface is and the fact that it stands out from other PMSs I have used so far because it has a very modern approach. Furthermore, having used it for a year, I have seen that many features that were not initially available have been made accessible to their users for free, without additional costs. Review collected by and hosted on G2.com.

Perhaps the part related to quotes could be improved with little effort. Allowing the possibility to send quotes that can be easily confirmed by the guest through credit card entry would solve the problem of working with external quote providers. Review collected by and hosted on G2.com.

We especially value the automation features, the smooth integrations with other systems, and the excellent customer support, which is always responsive, helpful, and proactive. Overall, Mews has had a very positive impact on both our workflow and guest experience. Review collected by and hosted on G2.com.

There is honestly very little to criticize. If anything, our only wish is that some of the exciting new features and improvements Mews has planned would be rolled out sooner—they simply cannot come fast enough. Review collected by and hosted on G2.com.

Portfolio-level management and data are handled well, and the team is great to work with. Overall, it’s been a smooth experience collaborating with them. Review collected by and hosted on G2.com.

Rates could be easier to modify. It’s not hard to do, but I’m used to a different tool, so the workflow feels a bit less intuitive to me. Review collected by and hosted on G2.com.

The modern design, the uncomplicated workflow, te constant updates and modernizations. Mews listens to Feedback. Review collected by and hosted on G2.com.

There ist still no reasonable way to split invoices, such as room nights, in Mews. Room moves for in-house guests are still handled as new reseevations; others do this better. Review collected by and hosted on G2.com.

Intuitive interface, cloud based system, always improving and adding new features, high number of possible API, many add ons available within Mews Review collected by and hosted on G2.com.

Hard to follow up bank payments from clients to outstanding bills (no automtic integration yet) Review collected by and hosted on G2.com.

I find Mews super intuitive and easy to use. It contains many automations, which makes the process easier. I also like that Mews offers multi-property support and many things are done automatically, which had to be done manually in the old system. Review collected by and hosted on G2.com.

There are occasional uncertainties that one has to explain to oneself, and sometimes it takes longer with support, but everyone is very helpful. During onboarding, you have someone to guide you, but the real questions come afterwards, and we felt a bit left alone then. Review collected by and hosted on G2.com.

What we like most is how easy it is to handle and how great the possibility is to integrate other products. The automations help us every day to reduce manual effort and have more time for our guests - without annoying administrative effort. Review collected by and hosted on G2.com.

It was difficult at first to integrate external payments into the process, which are important for us but do not have a high priority for MEWS. Review collected by and hosted on G2.com.

I like how easy Mews is to use and that there are constant improvements. It's intuitive and the design is clear, which makes the initial setup very easy. They consistently introduce new features that really improve our workflow. I also appreciate the automation of repetitive tasks, the simplification of the check-in process, and the reduction of fraud. Review collected by and hosted on G2.com.

More customization, some features aren't customizable like the main dashboards, colors, or payment methods. Review collected by and hosted on G2.com.