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Compare Fidelity 401(k) Plan Services and Mercer 
At a Glance
Market Segments
Enterprise (46.2% of reviews)
Enterprise (44.4% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
Fidelity 401(k) Plan Services
Star Rating
(13)4.2 out of 5
Market Segments
Enterprise (46.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Fidelity 401(k) Plan ServicesMercer
Star Rating
(10)3.8 out of 5
Market Segments
Enterprise (44.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about MercerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Mercer has a lower overall star rating of 3.8 compared to Fidelity's 4.2, indicating that Fidelity may provide a more satisfactory user experience.
- Reviewers mention that Fidelity excels in execution ability with a score of 9.4, while Mercer lags behind at 8.0, suggesting that Fidelity may be more reliable in delivering projects effectively.
- G2 users highlight that Fidelity's team demonstrates higher expertise, scoring 9.1 compared to Mercer's 8.7, which may lead to better guidance and support for clients.
- Users on G2 report that Fidelity's communication skills are rated at 9.3, while Mercer only scores 8.0, indicating that Fidelity may provide clearer and more effective communication throughout the partnership.
- Reviewers mention that Mercer struggles with change management skills, scoring 7.7, while Fidelity performs better with a score of 8.3, suggesting that Fidelity may handle transitions and adjustments more smoothly.
- Users say that Fidelity's technology partnerships are rated higher at 8.3 compared to Mercer's 7.7, which may enhance Fidelity's integration capabilities and overall service offerings.
Pricing
Entry-Level Pricing
Fidelity 401(k) Plan Services
No pricing availableMercer
No pricing availableFree Trial
Fidelity 401(k) Plan Services
No trial information availableMercer
No trial information availableRatings
Quality of Work
9.3
9
8.1
6
Responsiveness
9.3
9
8.0
9
Expertise of Team
9.1
9
8.7
9
Execution Ability
9.4
9
8.0
9
Communication Skills
9.3
9
8.0
9
Professionalism
9.3
10
8.5
9
Has the product been a good partner in doing business?
9.0
13
8.0
9
Features by Category
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Team Quality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fidelity 401(k) Plan Services and Mercer are categorized as Benefits Consulting
Unique Categories
Fidelity 401(k) Plan Services has no unique categories
Reviews
Reviewers' Company Size
Fidelity 401(k) Plan Services
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mercer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
23.1%
Information Technology and Services
15.4%
Computer Software
15.4%
Real Estate
7.7%
Hospital & Health Care
7.7%
Other
30.8%
Human Resources
22.2%
Retail
11.1%
Pharmaceuticals
11.1%
Management Consulting
11.1%
Information Technology and Services
11.1%
Other
33.3%
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