Maximizer is beyond just a simple customer contact detail storage, the partner relationship management module is the tools that catch my eyes for channel sales, we can easily track partner leads and opportunities in real-time and the dedicated partner portal has allow our collaborator to access pricing, quotes, and training materials without needing to email us for every update, it truly feels like an extension of our own team. On the marketing side, the campaign management tools have made it much easier to deploy multi-channel campaigns. We can target specific customer segments and track the ROI over time. Once a lead becomes a customer, the case management features ensures they are not forgotten, we can track every inquiry, request and activity to provide a seamless service experience. Despite all these advance features that Maximizer is offering, the setup is actually quite easy, we able to integrate with cloud storage (OneDrive) quickly and the customer support team is a vital aspect in helping us map out our first automated support workflows. Using Maximizer every single day to manage customer details, request and conversation is my new normal now. Review collected by and hosted on G2.com.
Some of the issue that I notice with Maximizer's campaign management is with their complex template edit to build a email marketing campaigns, it take me some time to totally understand all the segmentation logic and to actually sent-out the email. There is also limited option for branding customization, it would be helpful if we can use more modern design flexibility to shines our corporate identity page. Review collected by and hosted on G2.com.
