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Matrix42 FastViewer Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find FastViewer's ease of use remarkable, making remote communication and meetings straightforward and efficient. (22 mentions)
Users value the ease of connectivity for remote control, enhancing remote work efficiency and collaboration. (14 mentions)
Users value the secure connection protocols of Matrix42 FastViewer, enhancing trust in remote support and communication. (8 mentions)
Users praise the high-quality audio and user-friendly interface of Matrix42 FastViewer, enhancing online meeting experiences. (8 mentions)
Users value the amazing video quality of Matrix42 FastViewer, enhancing their remote communication and collaboration experience. (7 mentions)
Users find FastViewer relatively expensive, especially for small businesses, limiting access to its features. (8 mentions)
Users find the limited features of FastViewer restrict flexibility and customization, impacting overall user experience. (6 mentions)
Users face connectivity issues with Matrix42 FastViewer, leading to frustrations and disruptions during use. (5 mentions)
Users experience connection issues with Matrix42 FastViewer, often facing difficulties in accessibility and data transfer. (4 mentions)
Users find the slow loading time of Matrix42 FastViewer frustrating, especially during large file transfers. (4 mentions)

5 Pros or Advantages of Matrix42 FastViewer

5 Cons or Disadvantages of Matrix42 FastViewer

Matrix42 FastViewer Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Matrix42 FastViewer, and what problem is it built to solve?

Matrix42 FastViewer is used for remote support and online collaboration, helping teams connect to and control computers from a distance. Users also rely on it for online meetings, screen sharing, and remote troubleshooting.

What company sizes and industries is Matrix42 FastViewer the best fit for?

Matrix42 FastViewer’s strongest fit appears to be small businesses and mid-market teams, with users also represented across several industries. The clearest clusters are:
  • Small businesses: Teams with 50 or fewer employees.
  • Mid-market: Organizations with 51–1,000 employees.
  • Technology-related industries: Computer software and information technology and services.

What customer support options does Matrix42 FastViewer provide, and how do users find the overall support experience?

Matrix42 FastViewer provides FAQs and forums, email or help desk, phone support, and a knowledge base. Phone support offers a direct way to reach a support representative. The support experience is mixed: users describe knowledgeable, responsive help, while others report difficulty getting assistance with particular issues.

Matrix42 FastViewer Reviews (84)

Reviews

Matrix42 FastViewer Reviews (84)

4.3
84 reviews
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Salawudeen T.
ST
Salawudeen T.
Web Designer
Small-Business (50 or fewer emp.)
"A useful tool for business entities"
5/5
What do you like best about Matrix42 FastViewer?

Availability of full set of features for generating leads, creating chances for advancement, and finally winning it. When I explored the platform's deeper features, I was quite pleased by its capabilities, even though the initial setup took some time. A valuable discussion perspective, fitted well into our corporate needs. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

B2C has limited scope once pitched against the price structure. Review collected by and hosted on G2.com.

JJ
Joshua. j.
Small-Business (50 or fewer emp.)
"Efficient and User-Friendly: A Closer Look at Fastviewer for Remote Support and Collaboration"
5/5
What do you like best about Matrix42 FastViewer?

Fastviewer is a remote support and online collaboration tool that stands out for its simplicity and reliability. Users appreciate its user-friendly interface, making it easy to set up and use for both technical support and online meetings. Its secure connection protocols and customizable branding options are also noteworthy features that users find valuable. Overall, Fastviewer is often praised for its efficiency and effectiveness in facilitating remote communication and support tasks. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

While Fastviewer excels in simplicity and reliability, i have noted a lack of advanced features compared to other similar tools on the market. Review collected by and hosted on G2.com.

Verified User in Online Media
GO
Verified User in Online Media
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"My Experience with Fastviewer: Efficiency Meets Usability"
4/5
What do you like best about Matrix42 FastViewer?

I like in Fastviewer was good at user friendly and strong security features Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

Some users find lacks of more advanced features and integrations Review collected by and hosted on G2.com.

Ajay K.
AK
Ajay K.
Founder
Small-Business (50 or fewer emp.)
"Best tools for web Conferencing & Remote Support"
5/5
What do you like best about Matrix42 FastViewer?

One of the best and easily UI interface for the user.

Powerful tools for remote support and any web conferencing with customization option available.

I am using this tools for the last 2 years and I am working in MNC so I am using this tools for remote access, fast viewer is a part of my work and daily routine.

Scheduling meetings is also the best features in fast viewer. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

No major dislike, but I face slowness issue when sharing the screen in remote access. Review collected by and hosted on G2.com.

Aryan K.
AK
Aryan K.
Data Analyst
Mid-Market (51-1000 emp.)
Originally submitted 10/20/2023
"A User-Friendly Remote Access Tool with Pros and Cons."
5/5
What do you like best about Matrix42 FastViewer?

I found Fastviewer to be user-friendly and simple to use. The features of the software met my needs, particularly in terms of remote desktop access. The execution has been reliable, and any issues I experienced were quickly addressed by their support team. The installation of Fastviewer was quick and easy to set up. I'm a working professional, so use of Fastviewer has become part of my work routine. It's been consistent with my existing tech stack, rearranging the workflow. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

I agree that Fastviewer's premium pricing can be greater aggressive. Supplying greater low-cost premium alternatives could make it even more on hand to a wider range of customers. Review collected by and hosted on G2.com.

SR
Srinitha R.
Small-Business (50 or fewer emp.)
"Best advanced remote access tool"
4.5/5
What do you like best about Matrix42 FastViewer?

Fastviewer allows users to communicate with remote access for all commercial uses and it is user-friendly. It provides numerous features for scheduling meetings and other time-saving meetings. The implementation is easy and accessible to all customers for corporate uses. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

Comparatively, Fastviewer is a little slow & lacks behind in some situations. Also, pricing could have been minimal to access every feature. Integrating with other software is difficult. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Immersive Technology"
4.5/5
What do you like best about Matrix42 FastViewer?

Fastviewer is the technology which is very easy to use with great ease of integration. Fastviewer helps to make the implementation part too easy with a good number of features. This technology also has a good relationship with customer support and a high frequency of use. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

Network connectivity broadband, with less number of bandwidth Review collected by and hosted on G2.com.

Mothusi D.
MD
Mothusi D.
Store Manager
Small-Business (50 or fewer emp.)
"Smoothing out Distant Joint effort and Correspondence"
4.5/5
What do you like best about Matrix42 FastViewer?

Fastviewer provides an ongoing remote experience with its user-friendly interface and efficient features. It allows stable screen sharing, file transfer, and video conferencing, enhancing productivity and collaboration. The ability to control remotely and offer technical support makes Fastviewer a valuable tool for efficient communication and problem-solving. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

While Fastviewer offers many advantages, I detest its limited compatibility with certain operating systems, occasional lag in screen sharing, and the requirement for a stable internet connection. Moreover, the lack of mobile support might be a disadvantage for some users. Review collected by and hosted on G2.com.

ZZ
Ze Z.
To share and promote Japanese and Japanese American culture and heritage.
Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Fastviewer is my first choice"
5/5
What do you like best about Matrix42 FastViewer?

Fastviewer is a piece of software that enables online access to and control of remote computers. Using FastViewer has a number of major advantages, including:

Cost-effective

High-quality audio and video

Fast communication service

A reliable link

Simple to set up and utilize

Convenient interface Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

Despite requests from users, this incredible program does not support Linux. In addition, everything is fantastic and helpful. Review collected by and hosted on G2.com.

JM
Judah M.
Small-Business (50 or fewer emp.)
"A Good remote work software for connecting securely"
4/5
What do you like best about Matrix42 FastViewer?

I used this software as a freelancer at the recommendation of a client for a project.

I was supposed to log in remotely and install and configure a desktop application I developed on some computers in the company's office abroad.

The software really proved to be effective and secure for the purpose of the task.

Occasionally, I also used it for video calls; it was crystal clear without hitches. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

This software requires a very strong internet connection which probably is the only drawback of Fastviewer, but that is expected in such usage. Review collected by and hosted on G2.com.