# Mandaala Reviews **Vendor:** PrintStop **Category:** [Employee Recognition Software](https://www.g2.com/categories/employee-recognition) **Average Rating:** 4.7/5.0 **Total Reviews:** 11 ## About Mandaala M for Mandaala. M for MerchTech. We exist to turn merchandise into meaningful journeys that engage and delight, because every kit, award, and gift is a chance to make someone feel truly valued. Mandaala, a division of PrintStop, designs and operates tech-enabled employee and channel merchandise engagement programs, onboarding, long-service awards, R&R, festive gifting, backed by end-to-end supply-chain excellence. Our MerchTech SaaS platform and in-house manufacturing bring emotions back to merchandise, at scale. Trusted by 150+ enterprises, Infosys, Siemens, HDFC, Tech Mahindra, Kotak Mahindra Bank, across 20+ industries. We bring back Emotions to Merchandise-led engagement programs. What makes us 'Corporate Favorites' - Premium Physical Products with 6,000 options (in-house capabilities) - Best-in-Class Engagement Platform (SaaS Technology) - Seamless API Integrations - Dual ISO Certifications: ISO 27001:2022 and ISO 9001:2015 - Trusted Clientele of Over 150 Clients Across 20+ Industries - 17 Years of Legacy - Great Place to Work - Environmental, Social and Governance aligned For small to medium enterprises, our division Prinstop offers a state-of-the-art online platform with over 500 products with personalisation and customisation options across 100+ categories with a minimum order size of just one. With Mandaala’s end-to-end MerchTech solutions, organizations can seamlessly manage engagement programs by enabling stakeholders to redeem merchandise effortlessly. From sourcing and customization to nationwide logistics and dedicated customer service, we simplify the entire process, ensuring a seamless experience. Backed by 17 years of industry expertise, dual ISO certifications (ISO 27001:2022 and ISO 9001:2015), and in-house capabilities to deliver premium merchandise with 6,000+ options, we serve over 150+ leading clients, including Infosys, HDFC, Siemens, and Tech Mahindra. Our platform streamlines programs like onboarding kits, long-service awards, festive gifting, rewards and recognition, and sales incentives, driving retention, employee pride, and performance. Operating across 20+ industries, Mandaala caters to diverse needs, leveraging its rich legacy and tech-first approach to establish itself as the go-to partner for automating corporate engagement programs. ## Mandaala Pros & Cons **What users like:** - Users value the **quick and professional customer support** from Mandaala, ensuring smooth and efficient order processing. (6 reviews) - Users value the **quick response time** of Mandaala's support team, enhancing overall service satisfaction. (5 reviews) - Users love the **ease of use** of Mandaala, praising its intuitive interface and seamless ordering process. (4 reviews) - Users appreciate the **quick delivery** of Mandaala, highlighting the professional support and efficient order placement. (4 reviews) - Users value the **responsive communication** from Mandaala's team, enhancing their order experience and support. (3 reviews) - Service Quality (3 reviews) - Convenience (2 reviews) - Efficiency (2 reviews) - Fast Delivery (2 reviews) - Speed (2 reviews) **What users dislike:** - Users express frustration with **delay issues** , noting long resolution times for order delivery problems since September 2023. (1 reviews) - Users express frustration over **delivery delays** , reporting long resolution times and dissatisfaction with the service quality. (1 reviews) - Users experience **printing errors** occasionally, but the team addresses them with high priority for resolution. (1 reviews) - Users are frustrated with the **slow issue resolution** for delivery services, expecting faster support and improved address editing features. (1 reviews) - Users often face **login issues** on mobile, which can lead to frustrating delays in accessing Mandaala. (1 reviews) - Notification Issues (1 reviews) - Slow Delivery (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) - Slow Shipping (1 reviews) ## Mandaala Reviews ### 1. Wonderful Work Quality That Keeps Our Employees Happy **Rating:** 5.0/5.0 stars **Reviewed by:** M.s.revanth R. | HR Process Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Mandaala?** They are doing a wonderful job. The quality of work was good, and our employees are happy. Thank you. **What do you dislike about Mandaala?** I do not have any suggestions or dislikes about Mandala. They are doing a great job. **What problems is Mandaala solving and how is that benefiting you?** Whenever I reach out to them, they respond promptly and resolve issues efficiently. Their support is fantastic. ### 2. Mandala’s Best-in-Class Service with Lightning-Fast Responses **Rating:** 5.0/5.0 stars **Reviewed by:** Yashodha B. | Admin Helpdesk, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Mandaala?** Best service from Mandala with a very quick response to all queries. **What do you dislike about Mandaala?** There in issues with mandala we got best **What problems is Mandaala solving and how is that benefiting you?** Recently, the visiting card template was changed, and the issue caused by this was resolved by the team. ### 3. Service and Quality of the product **Rating:** 5.0/5.0 stars **Reviewed by:** Kajal S. | Deputy Manager - workplace management, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Mandaala?** I am absolutely thrilled with my experience on MANDALA! The website is user-friendly, and the selection of products is vast and varied. I was able to find everything I needed, from pens and pencils to notebooks and gifting option. The quality of the products is top-notch, and the prices are very competitive. I was also impressed with the fast and efficient shipping. My order arrived within timeframe, and the packaging was secure and protective. The customer service team is also very responsive and helpful. They answered all my questions and resolved a minor issue I had with my order quickly and professionally. I highly recommend "MANDALA" to anyone looking for a reliable and trustworthy online stationery and gifting store. I will definitely be back for future needs!" Here are some Key points which we liked about the portal: - Ease of use of the website - Variety and quality of products - Competitive pricing - Fast and efficient shipping - Good customer service - Overall satisfaction with the experience **What do you dislike about Mandaala?** There is no such dislike about the product **What problems is Mandaala solving and how is that benefiting you?** Costomer support from the team is very good ### 4. Excellent User Experience with Regular Product Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Mandaala?** Everything, the user experience is really nice **What do you dislike about Mandaala?** Nothing as of now we get regular updates of the products which are need to be delivered **What problems is Mandaala solving and how is that benefiting you?** Yes they help in solving our problems ### 5. Business Cards **Rating:** 5.0/5.0 stars **Reviewed by:** Ranjita N. | Sr. Executive Admin Helpdesk, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Mandaala?** I recently had the pleasure of working with the Mandaala team to get all our business cards printed. Their support was exceptional, and they adhered to the timeline perfectly. The team was very supportive throughout the process, ensuring everything went smoothly. Highly recommend their services! **What do you dislike about Mandaala?** here is nothing to dislike about Mandaala **What problems is Mandaala solving and how is that benefiting you?** I recently had the pleasure of working with the Mandaala team to get all our business cards printed. Their support was exceptional, especially in helping with the design alignment when we recently changed our business card design. The team was very supportive throughout the process, ensuring everything went smoothly. ### 6. Quick revert over a mail **Rating:** 4.0/5.0 stars **Reviewed by:** Apurva K. | Administration, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Mandaala?** Employees are very quick and professional to place any order or to solve any query **What do you dislike about Mandaala?** may be some errors on printing. but they solve it on priority **What problems is Mandaala solving and how is that benefiting you?** We are processing orders for visiting cards. This is most essential for each and every employee. Mandaala helping us in growing business. ### 7. Easy to access **Rating:** 4.5/5.0 stars **Reviewed by:** Juzar R. | Administrative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Mandaala?** Easy to access the portal. Eco friendly. **What do you dislike about Mandaala?** Sometime it take more time to get login on mobile. **What problems is Mandaala solving and how is that benefiting you?** Madala is used for stationary purpose ### 8. Effective Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Alok S. | Head - Admin, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Mandaala?** Swift response and agility of the company **What do you dislike about Mandaala?** Nothing as of now with the company it's fine **What problems is Mandaala solving and how is that benefiting you?** Easier portal and PAN india presence ### 9. Good service with very professional team support **Rating:** 5.0/5.0 stars **Reviewed by:** Nagesh S. | MAnager, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Mandaala?** Good service with very professional team support, always maintain the TAT of delivery, team is ready & available for any assistances **What do you dislike about Mandaala?** Nothing to mention. really Hitesh & entire team up to billing is good **What problems is Mandaala solving and how is that benefiting you?** Analog ID & VC cards production is turned fully automatic - saves Manpower cost, time & other costs added professionalism & corporate touch in software ### 10. Easy to access and use the portal. disappointed with delivery services . **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Mandaala?** Easy to access and use the portal , we can place order easily. quick and kind response from customer service team after raising ticket. **What do you dislike about Mandaala?** delivery services , facing the issues in order delivery since September 2023 . after raising the ticket it always take too much time( approx. 1 month) to resolve the issues . dissatisfied with delivery services . i hope will not face in future. A feature should be there to edit delivery address as per need. **What problems is Mandaala solving and how is that benefiting you?** problem solved but took too much time . ### 11. User Friendly Application **Rating:** 4.5/5.0 stars **Reviewed by:** Manoj S. | Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Mandaala?** Navigation and user interface is easy to use, visually appealing and order tracking is smooth, very helpful customer service team. **What do you dislike about Mandaala?** there is nothing to dislike about Mandala.. **What problems is Mandaala solving and how is that benefiting you?** its meet our business requirment.. - [View Mandaala pricing details and edition comparison](https://www.g2.com/products/mandaala/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+05%3A46%3A04+-0500&secure%5Bsession_id%5D=aae5af87-ee68-4505-96cb-25c17a336d1a&secure%5Btoken%5D=469f2ef03c56ec5096a136d04e87bcc5ab3e9ded94488577d6e2c6bb45f88c55&format=llm_user) ## Mandaala Features **Logistics** - Direct Mail Design - CRM & Marketing Automation Integration - Custom Batch Sizes - Delivery Speed **Platform Basics** - Warehousing - Procurement - Fulfillment - Inventory Management **Platform Basics** - Gift Status Tracking - Budgeting **Platform Basics** - Reporting - Dashboard - Performance **Rewards & Incentives** - Reward Catalog - Customization - Bulk Ordering - Budget Management - Dashboard - Analytics & Reporting - User, Role, and Access Management - Integrations - Reward API **Agentic AI - Rewards and Incentives** - Cross-system Integration - Proactive Assistance **Marketing Distribution** - Segmentation - Personalized Messaging - Website Personalization - Email Campaigns - Digital Advertising - Direct Mail **Testing & Tracking** - Mailing List Management - Dashboards & Reporting - A/B Testing **Reporting** - Spend - Conversion Rates **Platform Data** - Conversion Rate Measurement **Platform Content** - Automation - File Sharing - Content Library **Campaign Planning** - Strategy Mapping - Prioritized Accounts - Trending Accounts - Sales Activation **Platform Additional Functionality** - Proof Portal - Budgeting - CRM Integration - Other Integrations - API - Customer Advocacy Integration - Swag Stores **Platform Additional Functionality** - Inventory Management - Warehouse and Fulfillment **Platform Additional Functionality** - Integrations - Corporate Discounts - Employee Engagement - Rewards **Agentic AI - Direct Mail Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integrations** - Ad Network Integrations - Buyer Intent Data Integration - Marketing Automation Integration - CRM Integration ## Top Mandaala Alternatives - [Stadium I Snackmagic I Swagmagic](https://www.g2.com/products/stadium-i-snackmagic-i-swagmagic/reviews) - 4.8/5.0 (2,137 reviews) - [Sendoso](https://www.g2.com/products/sendoso/reviews) - 4.5/5.0 (1,237 reviews) - [Reachdesk](https://www.g2.com/products/reachdesk/reviews) - 4.5/5.0 (1,041 reviews)