I love how easy it is to use. The teachers have found the product easy and effective that we now get job requests for easy things. However the ability to message back through the program has saved a lot of steps. :)

"My computer isn't turning on".

"Did you charge it?"

"Thanks... It's working again!"

Customer service was great, especially in implementation period. Review collected by and hosted on G2.com.

With anything good, the more time you take to set up the easier it is to use, yet it still takes time. Review collected by and hosted on G2.com.

Maintain X is extremely user friendly and the onboarding process makes the integration smooth. Review collected by and hosted on G2.com.

I wish they had a invoicing feature so I did not have to use another platform. Review collected by and hosted on G2.com.

Ease of use and functionality. It is very friendly for the technician. Review collected by and hosted on G2.com.

Some of the new features dont work as well as they should like the reporting on the new AI feature and we should be able to have more options for bulk filtering. Review collected by and hosted on G2.com.

The best part of MaintainX is the ability to track material and labor on work orders. Review collected by and hosted on G2.com.

There are many layers to get MaintainX setup to function properly. This has caused me issues of getting the Techs to use the application because they are scared of it. Review collected by and hosted on G2.com.

Fantastic customer support. Easy to use. Review collected by and hosted on G2.com.

Going from one environment to the other can sometimes be confusing. You just need to be mindful about what you're doing in what environment. AI procedure making requires a bit of experience to learn how to get the most from it. I've needed to use another AI program to set up my instructions for MX AI to be most effective. Review collected by and hosted on G2.com.

Being able to track work orders and spare parts across multiple sites. Review collected by and hosted on G2.com.

I have not yet found something I dislike. Review collected by and hosted on G2.com.

The procedures and how they appear on the work orders. My customers love them Review collected by and hosted on G2.com.

Difficult and time consuming to enter parts and add mark ups Review collected by and hosted on G2.com.

It’s very user-friendly to use. I also appreciate the system’s performance when moving from work orders to parts inventory. The support we receive is incredible, and the team is very receptive to ideas for improvement. Review collected by and hosted on G2.com.

Not all options are available to the admin on the front end. That just means MaintainX has to be notified so they can make the necessary changes. Overall, it’s not that big of a deal. Review collected by and hosted on G2.com.

The customizability and support have been key on the administrative end. Consistency and ease for users has been big for us as well. Review collected by and hosted on G2.com.

I wish there was a way to opt-out of AI features or make them secondary options. Review collected by and hosted on G2.com.

I like MaintainX for its ease of use and how the mobile app is extremely good. I find the ability to easily attach procedures to work orders very useful. I also appreciate how it generates KPIs and provides asset status updates. Another aspect I like about MaintainX is the capability for logging engineers' time efficiently. The initial setup was easy, which is a big plus. Review collected by and hosted on G2.com.

I think the system would benefit from being able to customize requestor forms. Mainly more customization on the requestor form, also customize asset working hours. Review collected by and hosted on G2.com.