Ease of use - we got up and running very quickly and the asset and PM tracking is a huge improvement over our previous system.

Support - Jamie Thompson's support has been outstanding. Review collected by and hosted on G2.com.

Not able to change the close date on a Work Order Ticket Review collected by and hosted on G2.com.

High quality mobile app; easy for non-technical team members to use

Very feature rich - ability to solve most workflows, especially when considering price

Great onboarding process - very high availability on from the implementation team Review collected by and hosted on G2.com.

As of Aug 2026, it does not seem to be catered for a multi-site business that happens to have maintenance needs. Review collected by and hosted on G2.com.

The ease of access and the user interface Review collected by and hosted on G2.com.

Not being able to create different levels of priority for the work orders without admin help. Review collected by and hosted on G2.com.

I appreciate MaintainX for its reliable request portal, robust preventive maintenance schedule/tracker, and document storage. It's the best balance between ease-of-use and robust capabilities I've found. Unlike larger systems like Maximo, MaintainX is quite intuitive to use, which makes it easier to get new technicians up to speed and reduces tedium in recordkeeping. The initial setup was fairly easy, and the team was good to work with. Review collected by and hosted on G2.com.

There are some seemingly simple things that I'd like to see implemented. They include: The ability to customize asset info fields based on asset type; The ability to toggle between PM creation based on completion of last WO vs. date. Review collected by and hosted on G2.com.

I use MaintainX for work order and workflow management because it allows me to track and organize work effectively. I find that it is user-friendly and I like the custom dashboard and report builder functions since they are intuitive and work well. The initial setup was easy, and the training provided is great and more than suitable to get one going in the software. Review collected by and hosted on G2.com.

MaintainX works well, so I have no complaints. For improvements, I do have a request for the ability to add work order query reports side-by-side in the custom dashboard. That is currently not possible. This would be a valuable improvement, as I have seen this ability with a competitor, however, it is a minor point. Review collected by and hosted on G2.com.

This software is amazing. Everything is stored in one place and fully integrated, which makes it simple to find what I need without jumping between tools. I like that the AI help is available whenever I want it, and the customized reports are a big plus. The UI is easy to navigate, and overall the software feels very intuitive. Since it’s cloud-based, the speed and performance have been very good for me. The onboarding process was also easy and thorough, which made getting started straightforward. Overall, everything feels well worth the price, and I truly believe this software will end up saving you money in the future. Review collected by and hosted on G2.com.

There is seriously nothing that I dislike. Review collected by and hosted on G2.com.

It seamlessly ties together my assets, vendors, and work orders. PM Schedules are easy. The UI is easy to use. Pricing is reasonable for larger scale operations. All the training materials are accessible for anyone to learn at their own pace. The chat support is very quick. Review collected by and hosted on G2.com.

Pricing is a bit tough for smaller companies to get into, and they purposefully put some key features in the higher tier pricing, rather than making it based on the size of your operation. Review collected by and hosted on G2.com.

CO PILOT, ASSET HEALTH, VERY EASY TO USE Review collected by and hosted on G2.com.

ITS NOT FREE, NO I DONT HAVE ANY DISLIKES AT THIS MOMENT Review collected by and hosted on G2.com.

the ability to keep all jobs in one place and assign vendors to each job Review collected by and hosted on G2.com.

Nothing, really. It does exactly want I need it to do. Review collected by and hosted on G2.com.

MaintainX is a modern product that delivers something much closer to a viable experience than anything else on the market for a CMMS at the moment. They are also actively working to improve the platform and push frequent updates without causing much contention. However, like many companies this size, they do struggle with internal communication. For example, customer service reps will often be surprised to see updates in real time with end users on a call, and the enhancement and feedback cycle is often ad hoc.

Implementation is simple and they provide excellent support/flexibility through the process. Integrations are also readily available, but can be time-consuming/expensive to maintain. Review collected by and hosted on G2.com.

The biggest negatives about MaintainX are on the personnel training and industry specialization side. They lack appropriate internal project management/oversight - through the Sales process in particular - but really across the board. The brightest point is that ongoing support staff, who are very responsive and helpful, but ultimately tend to lack real, down-to-earth understanding of the end user groups they support and struggle to make those connections over time since they are not given planned, consistent opportunities for real-world experience. I hope they will grow here in the future.

By far the most negative experiences, however, are with the Sales team, and I would caution heavily to set clear expectations with any engagement. Related to their internal communication issues, they do not seem to have a wholistic awareness of their internal dependencies and will consistently promise things that they cannot deliver and then pass you to the implementation and ongoing support teams to resolve as best they can. I do think that this is the best product on the market right now, but this is a sore spot that needs serious improvement. Review collected by and hosted on G2.com.