--- title: MaintainX Reviews meta\_title: 'MaintainX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1549 reviews by the users' company size, role or industry to find out how MaintainX works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 1549 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Asset Management url: https://www.g2.com/categories/asset-management --- ### MaintainX Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find MaintainX to be incredibly **intuitive and user-friendly** , making it easy for everyone to navigate. [(574 mentions)](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1367736&qs=pros-and-cons#reviews) Users praise the **excellent customer support** of MaintainX, appreciating the hands-on approach and guidance during implementation. [(266 mentions)](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1369113&qs=pros-and-cons#reviews) Users value the **efficient work order management** of MaintainX, enhancing communication and streamlining maintenance tasks. [(236 mentions)](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1369754&qs=pros-and-cons#reviews) Users love the **user-friendly interface** of MaintainX, enhancing accessibility and integration across all devices seamlessly. [(216 mentions)](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1368958&qs=pros-and-cons#reviews) Users find MaintainX enhances **efficiency by streamlining communication and operational procedures, boosting overall productivity.** [(208 mentions)](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1368606&qs=pros-and-cons#reviews) Users find the **missing features** of MaintainX limiting, particularly for inventory management and integrations like NetSuite. [(117 mentions)](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1371026&qs=pros-and-cons#reviews) Users report **work order issues** due to poor integration, difficulty in information retrieval, and lack of prioritization. [(84 mentions)](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1370106&qs=pros-and-cons#reviews) Users express a desire for **more flexible customization** options in MaintainX to better fit unique workflow needs. [(68 mentions)](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1370650&qs=pros-and-cons#reviews) Users find that **limited features** of MaintainX hinder functionality, making it challenging for diverse use cases. [(67 mentions)](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1368344&qs=pros-and-cons#reviews) Users find the **work order management interface cluttered** and lacking flexibility, impacting their workflow efficiency. [(59 mentions)](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1369456&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of MaintainX ##### 1. Ease of Use Users find MaintainX to be incredibly **intuitive and user-friendly** , making it easy for everyone to navigate. [ See 574 mentions ](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1367736&qs=pros-and-cons#reviews) See Related User Reviews ![Ron S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ron S.") RS Ron S. Mid-Market (51-1000 emp.) 5.0/5 "MaintainX CMMS Software" What do you like about MaintainX? Ease of use - we got up and running very quickly and the asset and PM tracking is a huge improvement over our previous system. Support - Jamie Thom KM Kenith M. Enterprise (\> 1000 emp.) 5.0/5 "Easy to use and manage everyday work flow" What do you like about MaintainX? The work flow is seamless and it is easy to understand. ##### 2. Customer Support Users praise the **excellent customer support** of MaintainX, appreciating the hands-on approach and guidance during implementation. [ See 266 mentions ](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1369113&qs=pros-and-cons#reviews) See Related User Reviews ![Ron S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ron S.") RS Ron S. Mid-Market (51-1000 emp.) 5.0/5 "MaintainX CMMS Software" What do you like about MaintainX? Ease of use - we got up and running very quickly and the asset and PM tracking is a huge improvement over our previous system. Support - Jamie Thom ![Chris L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris L.") CL Chris L. Mid-Market (51-1000 emp.) 4.5/5 "So easy to use" What do you like about MaintainX? I love how easy it is to use. The teachers have found the product easy and effective that we now get job requests for easy things. However the ability ##### 3. Work Orders Users value the **efficient work order management** of MaintainX, enhancing communication and streamlining maintenance tasks. [ See 236 mentions ](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1369754&qs=pros-and-cons#reviews) See Related User Reviews MS mike S. Mid-Market (51-1000 emp.) 5.0/5 "All Our Work Orders in One Place for Everyone to See" What do you like about MaintainX? having all of our work orders in one place for everyone to see ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "User-Friendly Maintenance Tracking With Strong Mobile Work Orders" What do you like about MaintainX? MaintainX is very user-friendly and easy to implement across teams. The mobile accessibility makes it simple for frontline employees and maintenance s ##### 4. Features Users love the **user-friendly interface** of MaintainX, enhancing accessibility and integration across all devices seamlessly. [ See 216 mentions ](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1368958&qs=pros-and-cons#reviews) See Related User Reviews CL Chris L. Mid-Market (51-1000 emp.) 5.0/5 "Effortless to Use—Especially with Copilot" What do you like about MaintainX? Ease of use especially with Copilot. Ability to download machine info from library ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "MaintainX for the Fire Department" What do you like about MaintainX? We find the most helpful features offered by MaintainX are a user friendly and intuitive layout, their mobile app, and outstanding technical and custo ##### 5. Efficiency Improvement Users find MaintainX enhances **efficiency by streamlining communication and operational procedures, boosting overall productivity.** [ See 208 mentions ](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1368606&qs=pros-and-cons#reviews) See Related User Reviews ![Ron S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ron S.") RS Ron S. Mid-Market (51-1000 emp.) 5.0/5 "MaintainX CMMS Software" What do you like about MaintainX? Ease of use - we got up and running very quickly and the asset and PM tracking is a huge improvement over our previous system. Support - Jamie Thom SF Susan F. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Learn, Super Efficient on Mobile" What do you like about MaintainX? System is easy to learn and using the app on your phone makes it more efficient than ever! ### 5 Cons or Disadvantages of MaintainX ##### 1. Missing Features Users find the **missing features** of MaintainX limiting, particularly for inventory management and integrations like NetSuite. [ See 117 mentions ](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1371026&qs=pros-and-cons#reviews) See Related User Reviews ![Ron S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ron S.") RS Ron S. Mid-Market (51-1000 emp.) 5.0/5 "MaintainX CMMS Software" What do you dislike about MaintainX? Not able to change the close date on a Work Order Ticket KM Kenith M. Enterprise (\> 1000 emp.) 5.0/5 "Easy to use and manage everyday work flow" What do you dislike about MaintainX? Unable to alter certain features to fit within my organizations guidelines and procedures. ##### 2. Work Order Issues Users report **work order issues** due to poor integration, difficulty in information retrieval, and lack of prioritization. [ See 84 mentions ](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1370106&qs=pros-and-cons#reviews) See Related User Reviews ![Ron S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ron S.") RS Ron S. Mid-Market (51-1000 emp.) 5.0/5 "MaintainX CMMS Software" What do you dislike about MaintainX? Not able to change the close date on a Work Order Ticket ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Intuitive and Powerful for Maintenance Management" What do you dislike about MaintainX? There are some seemingly simple things that I'd like to see implemented. They include: The ability to customize asset info fields based on asset type; ##### 3. Limited Customization Users express a desire for **more flexible customization** options in MaintainX to better fit unique workflow needs. [ See 68 mentions ](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1370650&qs=pros-and-cons#reviews) See Related User Reviews KM Kenith M. Enterprise (\> 1000 emp.) 5.0/5 "Easy to use and manage everyday work flow" What do you dislike about MaintainX? Unable to alter certain features to fit within my organizations guidelines and procedures. JA Jason A. Small-Business (50 or fewer emp.) 5.0/5 "MaintainX Is Extremely Easy to Understand and Navigate" What do you dislike about MaintainX? There is very little about MaintainX to dislike. If I am being critical, there are just some minor "logistic" issues within the software, like not b ##### 4. Limited Features Users find that **limited features** of MaintainX hinder functionality, making it challenging for diverse use cases. [ See 67 mentions ](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1368344&qs=pros-and-cons#reviews) See Related User Reviews AM Adrian M. Mid-Market (51-1000 emp.) 5.0/5 "Intuitive and Easy to Use with a Great Interface" What do you dislike about MaintainX? The in built reporting tool is quite limited at present but our implementation expert has assured us that it is actively being developed. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "User-Friendly Maintenance Tracking With Strong Mobile Work Orders" What do you dislike about MaintainX? While the system is straightforward, some reporting features feel limited without upgrading to higher-tier plans. Customization options for more compl ##### 5. Work Order Management Users find the **work order management interface cluttered** and lacking flexibility, impacting their workflow efficiency. [ See 59 mentions ](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1369456&qs=pros-and-cons#reviews) See Related User Reviews ![Ron S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ron S.") RS Ron S. Mid-Market (51-1000 emp.) 5.0/5 "MaintainX CMMS Software" What do you dislike about MaintainX? Not able to change the close date on a Work Order Ticket ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Intuitive and Powerful for Maintenance Management" What do you dislike about MaintainX? There are some seemingly simple things that I'd like to see implemented. They include: The ability to customize asset info fields based on asset type; DS Dan S. Engineering supervisor Mid-Market (51-1000 emp.) 7/27/2026 "Easy Setup with Brilliant Training and Support" 5/5 What do you like best about MaintainX? Easy to set up and the training and information provided by team was brilliant Review collected by and hosted on G2.com. What do you dislike about MaintainX? There hasnt been anything flagged yet as a negative Review collected by and hosted on G2.com. What problems is MaintainX solving and how is that benefiting you? A good way of showing kpi's and reporting. We can keep track of stock and show where we are spending on our equipment Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Chris T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris T.") CT Chris T. Maintenance team leader Mid-Market (51-1000 emp.) 7/30/2026 "AI-Powered Templates and Procedures That Make Work Easier" 5/5 What do you like best about MaintainX? The ai function when making templates or procedures Review collected by and hosted on G2.com. What do you dislike about MaintainX? Users that dont put in the correct information so maintain X cant display it correct Review collected by and hosted on G2.com. What problems is MaintainX solving and how is that benefiting you? Logging time and parts on job orders Showing stock levels Making graphs on meters showing the input from users Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jeff S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff S.") JS Jeff S. Maintenance supervisor Mid-Market (51-1000 emp.) 4/21/2026 "Instantly Familiar, Email-Like Interface and Very Powerful" 5/5 What do you like best about MaintainX? The usability. Very user friendly. It is presented like using your email system. This creates and instant familiarity. Review collected by and hosted on G2.com. What do you dislike about MaintainX? Some sorting filters seem lacking. There is no ability to create and save custom filters for procedures. Review collected by and hosted on G2.com. What problems is MaintainX solving and how is that benefiting you? MaintainX is solving the problems of efficient effective work order flow from creation to completing. It is also allowing the streamlined ability to edit data. It is creating a great tool for communication with work requestors. It will help us generate KPIs that we struggle with generating. Mean time to repair / failure. And much more Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LL Lisa L. Facilities Supervisor Mid-Market (51-1000 emp.) 6/20/2026 "An Amazing On-the-Go App with Everything at Your Fingertips" 5/5 What do you like best about MaintainX? This mobile app is amazing for using on the go, with everything you need right at your fingertips. Review collected by and hosted on G2.com. What do you dislike about MaintainX? Honestly, I have zero dislikes about the system. Review collected by and hosted on G2.com. What problems is MaintainX solving and how is that benefiting you? MaintainX was built out specifically for our needs based off an old system we had. There were some kinks along the way, but they have always been very timing efficient in fixing any issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Shastin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shastin M.") SM Shastin M. Production Manager Mid-Market (51-1000 emp.) 4/16/2026 "Easy to Use and Highly Customizable to Our Company’s Needs" 5/5 What do you like best about MaintainX? I like how easy the system is to use, and that I can make it as simple or as complicated as I want. It’s also very easy to tailor to my company’s needs. Review collected by and hosted on G2.com. What do you dislike about MaintainX? I dislike the cost of the licenses. I’d like to be able to add more members so I can really get everyone in the company involved, but I’m restricted by the number of licenses available. Review collected by and hosted on G2.com. What problems is MaintainX solving and how is that benefiting you? It’s currently helping me figure out how to give a team member access to see everything, without giving them the option to edit. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TH Thomas H. Project Manager Enterprise (\> 1000 emp.) 1/29/2026 "Top Notch Software! Top Notch Team!" 5/5 What do you like best about MaintainX? MaintainX is a very simple to use software flatform. This was very easy to implement at our company. The customer support service is above and beyond expectation. They have innovated their CMMS system to fit our global needs as a customer. They continue to make changes as we develop this software into our system. We continue to use this on a daily basis globally. Integrating this CMMS system has become a focal point in our goals for this year. Review collected by and hosted on G2.com. What do you dislike about MaintainX? I do not have any current complaints. I feel this has truly been the easiest software I have used. Review collected by and hosted on G2.com. What problems is MaintainX solving and how is that benefiting you? This has improved the way we look at improving asset health. We can move from preventative maintenance to predictive maintenance. We can also develop strategies to reduce down time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MM Malcolm M. Director of Service Small-Business (50 or fewer emp.) 12/12/2025 "Effortless Scheduling and Outstanding Support with MaintainX" 4.5/5 What do you like best about MaintainX? Ease of use. After initial implemenation, it's been very easy to navigate through the system. The platform has been extremely helpful with scheduling not just PMs but also reactive jobs for my team. Support from the MaintainX team has been phenominal, they are super responsive. Willing to help how they can and always friendly. Lastly, I love how they are continuing to grow this platform and expand it to help meet the end-users needs. Review collected by and hosted on G2.com. What do you dislike about MaintainX? My only "negative" would be on us and not MaintainX. The system is originally designed for PM at a facility. We are using it for both PM and Reactive; and at this point we have WAY more reactive. There were some intial modifications we had to do w/Maintain X to get over this small hump and they did a great job getting it us squared away. Review collected by and hosted on G2.com. What problems is MaintainX solving and how is that benefiting you? I've gone from 4-5 different spreadsheets, calendars and systems to now 2 to run our service department. It's been a tremendous aid with scheduling, making procedures, achiving manuals for machines. It's been a great asset in the few months that we've been using it. I'm looking forward to really unleashing the potential we can have with this platform in 2026 to grow our service department! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CP Cody P. Plant Superintendent Mid-Market (51-1000 emp.) 12/11/2025 "Streamlined Maintenance and Impressive AI Integration with MaintainX" 4.5/5 What do you like best about MaintainX? Since we switched to MaintainX, we've managed to do away with paper work orders entirely, which has really helped us streamline our maintenance operations and keep comprehensive records for all our equipment. The platform's reporting features have also made it much simpler to present data and visuals when we're seeking approval for new equipment purchases. Additionally, the recent advancements in AI integration are quite impressive. Our account representative Ira, has been outstanding throughout our transition to the platform, making the process much smoother. Review collected by and hosted on G2.com. What do you dislike about MaintainX? In my opinion, the only potential drawback we face is related to the technological learning curve experienced by some of our longer-tenured staff members. However, this issue is not connected to MaintainX itself. Review collected by and hosted on G2.com. What problems is MaintainX solving and how is that benefiting you? MaintainX has greatly improved our record keeping for all the assets in our shop. Additionally, by using the platform’s procedure functions, we have been able to enhance our preventative maintenance efforts throughout the facility. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Steve T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve T.") ST Steve T. Facilities & Maintenance Manager Mid-Market (51-1000 emp.) 7/20/2025 "User-friendly MaintainX" 5/5 What do you like best about MaintainX? The whole system is very user-friendly. I’m amazed at how quickly we’re able to get new technicians up to speed on work orders. The built-in MaintainX Academy trainings really help expedite that process. The account managers and support staff do I great job helps us. Review collected by and hosted on G2.com. What do you dislike about MaintainX? Sorting doesn’t always work unless I’m entering exactly the same text. The delay between the mobile app and the desktop version is sometimes frustrating. There are so many reports available, and it would be helpful to have a tutorial that highlights the key reports to help me get started. Review collected by and hosted on G2.com. What problems is MaintainX solving and how is that benefiting you? MaintainX helps us search for and monitor spare parts across several facilities. It also makes it easier to share procedures between sites that use the same equipment. Most importantly, it allows all of our employees to request work through the system, which helps ensure we don’t miss tasks that need to be done. Review collected by and hosted on G2.com. Show More 3/3/2026 Validated ReviewerSource: Organic ![Jason P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason P.") JP Jason P. Engineer Mid-Market (51-1000 emp.) 4/22/2026 "Powerful Functionality for Chat, Work Orders, and Parts Inventory" 5/5 What do you like best about MaintainX? The functionality - from utilizing the chat feature to the interface, work order creation and managing parts inventories. Review collected by and hosted on G2.com. What do you dislike about MaintainX? The implementation was very good and nearly seamless, however what it exposed was how poor a condition our existing system and data were. I really wish that I was aware of this system sooner. Review collected by and hosted on G2.com. What problems is MaintainX solving and how is that benefiting you? For me MaintainX is providing a better insight into long term health and cost of maintaining our production equipment. This will allow us to make quicker, clearer decisions regarding equipment replacement and rebuilds. Review collected by and hosted on G2.com. 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