--- title: MaintainX Reviews meta\_title: 'MaintainX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1549 reviews by the users' company size, role or industry to find out how MaintainX works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 1549 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Asset Management url: https://www.g2.com/categories/asset-management --- ### MaintainX Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find MaintainX to be incredibly **intuitive and user-friendly** , making it easy for everyone to navigate. [(574 mentions)](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1367736&qs=pros-and-cons#reviews) Users praise the **excellent customer support** of MaintainX, appreciating the hands-on approach and guidance during implementation. [(266 mentions)](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1369113&qs=pros-and-cons#reviews) Users value the **efficient work order management** of MaintainX, enhancing communication and streamlining maintenance tasks. [(236 mentions)](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1369754&qs=pros-and-cons#reviews) Users love the **user-friendly interface** of MaintainX, enhancing accessibility and integration across all devices seamlessly. [(216 mentions)](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1368958&qs=pros-and-cons#reviews) Users find MaintainX enhances **efficiency by streamlining communication and operational procedures, boosting overall productivity.** [(208 mentions)](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1368606&qs=pros-and-cons#reviews) Users find the **missing features** of MaintainX limiting, particularly for inventory management and integrations like NetSuite. [(117 mentions)](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1371026&qs=pros-and-cons#reviews) Users report **work order issues** due to poor integration, difficulty in information retrieval, and lack of prioritization. [(84 mentions)](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1370106&qs=pros-and-cons#reviews) Users express a desire for **more flexible customization** options in MaintainX to better fit unique workflow needs. [(68 mentions)](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1370650&qs=pros-and-cons#reviews) Users find that **limited features** of MaintainX hinder functionality, making it challenging for diverse use cases. [(67 mentions)](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1368344&qs=pros-and-cons#reviews) Users find the **work order management interface cluttered** and lacking flexibility, impacting their workflow efficiency. [(59 mentions)](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1369456&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of MaintainX ##### 1. Ease of Use Users find MaintainX to be incredibly **intuitive and user-friendly** , making it easy for everyone to navigate. [ See 574 mentions ](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1367736&qs=pros-and-cons#reviews) See Related User Reviews ![Ron S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ron S.") RS Ron S. Mid-Market (51-1000 emp.) 5.0/5 "MaintainX CMMS Software" What do you like about MaintainX? Ease of use - we got up and running very quickly and the asset and PM tracking is a huge improvement over our previous system. Support - Jamie Thom KM Kenith M. Enterprise (\> 1000 emp.) 5.0/5 "Easy to use and manage everyday work flow" What do you like about MaintainX? The work flow is seamless and it is easy to understand. ##### 2. Customer Support Users praise the **excellent customer support** of MaintainX, appreciating the hands-on approach and guidance during implementation. [ See 266 mentions ](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1369113&qs=pros-and-cons#reviews) See Related User Reviews ![Ron S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ron S.") RS Ron S. Mid-Market (51-1000 emp.) 5.0/5 "MaintainX CMMS Software" What do you like about MaintainX? Ease of use - we got up and running very quickly and the asset and PM tracking is a huge improvement over our previous system. Support - Jamie Thom ![Chris L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris L.") CL Chris L. Mid-Market (51-1000 emp.) 4.5/5 "So easy to use" What do you like about MaintainX? I love how easy it is to use. The teachers have found the product easy and effective that we now get job requests for easy things. However the ability ##### 3. Work Orders Users value the **efficient work order management** of MaintainX, enhancing communication and streamlining maintenance tasks. [ See 236 mentions ](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1369754&qs=pros-and-cons#reviews) See Related User Reviews MS mike S. Mid-Market (51-1000 emp.) 5.0/5 "All Our Work Orders in One Place for Everyone to See" What do you like about MaintainX? having all of our work orders in one place for everyone to see ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "User-Friendly Maintenance Tracking With Strong Mobile Work Orders" What do you like about MaintainX? MaintainX is very user-friendly and easy to implement across teams. The mobile accessibility makes it simple for frontline employees and maintenance s ##### 4. Features Users love the **user-friendly interface** of MaintainX, enhancing accessibility and integration across all devices seamlessly. [ See 216 mentions ](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1368958&qs=pros-and-cons#reviews) See Related User Reviews CL Chris L. Mid-Market (51-1000 emp.) 5.0/5 "Effortless to Use—Especially with Copilot" What do you like about MaintainX? Ease of use especially with Copilot. Ability to download machine info from library ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "MaintainX for the Fire Department" What do you like about MaintainX? We find the most helpful features offered by MaintainX are a user friendly and intuitive layout, their mobile app, and outstanding technical and custo ##### 5. Efficiency Improvement Users find MaintainX enhances **efficiency by streamlining communication and operational procedures, boosting overall productivity.** [ See 208 mentions ](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1368606&qs=pros-and-cons#reviews) See Related User Reviews ![Ron S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ron S.") RS Ron S. Mid-Market (51-1000 emp.) 5.0/5 "MaintainX CMMS Software" What do you like about MaintainX? Ease of use - we got up and running very quickly and the asset and PM tracking is a huge improvement over our previous system. Support - Jamie Thom SF Susan F. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Learn, Super Efficient on Mobile" What do you like about MaintainX? System is easy to learn and using the app on your phone makes it more efficient than ever! ### 5 Cons or Disadvantages of MaintainX ##### 1. Missing Features Users find the **missing features** of MaintainX limiting, particularly for inventory management and integrations like NetSuite. [ See 117 mentions ](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1371026&qs=pros-and-cons#reviews) See Related User Reviews ![Ron S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ron S.") RS Ron S. Mid-Market (51-1000 emp.) 5.0/5 "MaintainX CMMS Software" What do you dislike about MaintainX? Not able to change the close date on a Work Order Ticket KM Kenith M. Enterprise (\> 1000 emp.) 5.0/5 "Easy to use and manage everyday work flow" What do you dislike about MaintainX? Unable to alter certain features to fit within my organizations guidelines and procedures. ##### 2. Work Order Issues Users report **work order issues** due to poor integration, difficulty in information retrieval, and lack of prioritization. [ See 84 mentions ](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1370106&qs=pros-and-cons#reviews) See Related User Reviews ![Ron S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ron S.") RS Ron S. Mid-Market (51-1000 emp.) 5.0/5 "MaintainX CMMS Software" What do you dislike about MaintainX? Not able to change the close date on a Work Order Ticket ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Intuitive and Powerful for Maintenance Management" What do you dislike about MaintainX? There are some seemingly simple things that I'd like to see implemented. They include: The ability to customize asset info fields based on asset type; ##### 3. Limited Customization Users express a desire for **more flexible customization** options in MaintainX to better fit unique workflow needs. [ See 68 mentions ](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1370650&qs=pros-and-cons#reviews) See Related User Reviews KM Kenith M. Enterprise (\> 1000 emp.) 5.0/5 "Easy to use and manage everyday work flow" What do you dislike about MaintainX? Unable to alter certain features to fit within my organizations guidelines and procedures. JA Jason A. Small-Business (50 or fewer emp.) 5.0/5 "MaintainX Is Extremely Easy to Understand and Navigate" What do you dislike about MaintainX? There is very little about MaintainX to dislike. If I am being critical, there are just some minor "logistic" issues within the software, like not b ##### 4. Limited Features Users find that **limited features** of MaintainX hinder functionality, making it challenging for diverse use cases. [ See 67 mentions ](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1368344&qs=pros-and-cons#reviews) See Related User Reviews AM Adrian M. Mid-Market (51-1000 emp.) 5.0/5 "Intuitive and Easy to Use with a Great Interface" What do you dislike about MaintainX? The in built reporting tool is quite limited at present but our implementation expert has assured us that it is actively being developed. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "User-Friendly Maintenance Tracking With Strong Mobile Work Orders" What do you dislike about MaintainX? While the system is straightforward, some reporting features feel limited without upgrading to higher-tier plans. Customization options for more compl ##### 5. Work Order Management Users find the **work order management interface cluttered** and lacking flexibility, impacting their workflow efficiency. [ See 59 mentions ](https://www.g2.com/products/maintainx/reviews?filters%5Bsentiment_snippet%5D=1369456&qs=pros-and-cons#reviews) See Related User Reviews ![Ron S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ron S.") RS Ron S. Mid-Market (51-1000 emp.) 5.0/5 "MaintainX CMMS Software" What do you dislike about MaintainX? Not able to change the close date on a Work Order Ticket ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Intuitive and Powerful for Maintenance Management" What do you dislike about MaintainX? There are some seemingly simple things that I'd like to see implemented. They include: The ability to customize asset info fields based on asset type; ![Chris L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris L.") CL Chris L. Director of Operations Mid-Market (51-1000 emp.) 9/8/2025 "So easy to use" 4.5/5 What do you like best about MaintainX? I love how easy it is to use. The teachers have found the product easy and effective that we now get job requests for easy things. However the ability to message back through the program has saved a lot of steps. :) "My computer isn't turning on". "Did you charge it?" "Thanks... It's working again!" Customer service was great, especially in implementation period. Review collected by and hosted on G2.com. What do you dislike about MaintainX? With anything good, the more time you take to set up the easier it is to use, yet it still takes time. Review collected by and hosted on G2.com. What problems is MaintainX solving and how is that benefiting you? The biggest issue that we use this forms to keep track of work orders. When, importance and how often. That also falls into asset management and asset tracking. Review collected by and hosted on G2.com. Show More 4/2/2026 Current UserValidated ReviewerSource: Organic SN Shanowa N. Office Manager Small-Business (50 or fewer emp.) 7/21/2026 "MaintainX for the WIN: User-Friendly Experience and Smooth Onboarding" 5/5 What do you like best about MaintainX? Maintain X is extremely user friendly and the onboarding process makes the integration smooth. Review collected by and hosted on G2.com. What do you dislike about MaintainX? I wish they had a invoicing feature so I did not have to use another platform. Review collected by and hosted on G2.com. What problems is MaintainX solving and how is that benefiting you? It is solving our dispatch issues and it is making our work order process run seamless. Maintain X is improving our performance and it is saving us time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Small-Business (50 or fewer emp.) 6/25/2026 "New Castle Metal \<\> MaintainX Review" 5/5 What do you like best about MaintainX? Fantastic customer support. Easy to use. Review collected by and hosted on G2.com. What do you dislike about MaintainX? Going from one environment to the other can sometimes be confusing. You just need to be mindful about what you're doing in what environment. AI procedure making requires a bit of experience to learn how to get the most from it. I've needed to use another AI program to set up my instructions for MX AI to be most effective. Review collected by and hosted on G2.com. What problems is MaintainX solving and how is that benefiting you? Asset organization helps me understand what is where and the status of each. Planned preventative maintenance schedules helps keep machines serviced on time. It is easier to make data driven decisions based on the uptime and issues frequency that MX captures. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Mid-Market (51-1000 emp.) 6/7/2026 "User-Friendly, High-Performing, and Backed by Incredible Support" 5/5 What do you like best about MaintainX? It’s very user-friendly to use. I also appreciate the system’s performance when moving from work orders to parts inventory. The support we receive is incredible, and the team is very receptive to ideas for improvement. Review collected by and hosted on G2.com. What do you dislike about MaintainX? Not all options are available to the admin on the front end. That just means MaintainX has to be notified so they can make the necessary changes. Overall, it’s not that big of a deal. Review collected by and hosted on G2.com. What problems is MaintainX solving and how is that benefiting you? MaintainX has already solved many of the issues we had with our older software. They’ve provided a user-friendly, very powerful tool that lets us keep track of assets, locations, and inventory management. With this tool we have seen MTTR decrease and MTBF increase. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Recreational Facilities and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Recreational Facilities and Services") AR Verified User in Recreational Facilities and Services Mid-Market (51-1000 emp.) 7/15/2026 "Customizability, Consistency, and Support" 4.5/5 What do you like best about MaintainX? The customizability and support have been key on the administrative end. Consistency and ease for users has been big for us as well. Review collected by and hosted on G2.com. What do you dislike about MaintainX? I wish there was a way to opt-out of AI features or make them secondary options. Review collected by and hosted on G2.com. What problems is MaintainX solving and how is that benefiting you? MaintainX has helped to organize and refine our scheduled maintenance program to capture data and stay in compliance with industry standards. Before MX we struggled to keep track of all of the maintenance needed and happening. We have also been building an inventory management system for multiple locations and equipment, something we never had before. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite FW freddie w. Mid-Market (51-1000 emp.) 6/25/2026 "Effortless Maintenance with Top-Notch Mobile App" 4.5/5 What do you like best about MaintainX? I like MaintainX for its ease of use and how the mobile app is extremely good. I find the ability to easily attach procedures to work orders very useful. I also appreciate how it generates KPIs and provides asset status updates. Another aspect I like about MaintainX is the capability for logging engineers' time efficiently. The initial setup was easy, which is a big plus. Review collected by and hosted on G2.com. What do you dislike about MaintainX? I think the system would benefit from being able to customize requestor forms. Mainly more customization on the requestor form, also customize asset working hours. Review collected by and hosted on G2.com. What problems is MaintainX solving and how is that benefiting you? MaintainX handles reactive and preventative maintenance, creates logs and history, and automatically generates KPIs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jim F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jim F.") JF Jim F. Maintenance Manager Mid-Market (51-1000 emp.) 1/20/2026 "Outstanding After-Sales Support with Fast Issue Resolution" 4.5/5 What do you like best about MaintainX? For me, the service after the sale is the best part. If I have questions or need help, they’re always there to answer. Any issues I run into are usually resolved within a day or two. Review collected by and hosted on G2.com. What do you dislike about MaintainX? I don’t have much to add, but having more options to customize work orders would make this better. Also, the ability to create sub-locations within a location in the inventory tab would be a big help. Review collected by and hosted on G2.com. What problems is MaintainX solving and how is that benefiting you? It has given us a much bigger picture of our maintenance program. It has also helped us utilize our techs in a much more manageable way. In maintenance, your techs get a lot of what we call “shoulder taps” (please help me with this or that) without using work orders. Since implementing this system and giving the right people access to make requests, our shoulder taps have reduced by 75%. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") IF Verified User in Food Production Enterprise (\> 1000 emp.) 7/2/2026 "Easy to Use, Powerful AI, and Amazing CSM Support" 4.5/5 What do you like best about MaintainX? Ease of use, connectivity to existing platforms, great features and AI functionality, but above all an amazing support and domain expertise from the CSM on the project Review collected by and hosted on G2.com. What do you dislike about MaintainX? internal product pipeline is not aligned to customer needs because the solution has to be universal to all (some personalization/flexibility required); slow moving process for product developments as well and no commitments are provided to client on future releases Review collected by and hosted on G2.com. What problems is MaintainX solving and how is that benefiting you? Work Order Management, more involvement of the technician with his work and visibility of what needs to be done; reduce inefficiencies by mitigating manual processes and consolidating data points into unified reporting experience Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Mid-Market (51-1000 emp.) 3/18/2026 "Simply The Best CMMS System" 5/5 What do you like best about MaintainX? MaintainX's user friendly platform takes what used to be a niche, difficult field to develop, train, & implement and simplifies it in a way that can be put into action immediately. Their customer support and account management has been some of the best I've encountered in the field, answering most questions within the same day with quick, helpful walk-thru solutions. My technician team utilizes it not only as a CMMS, but for its quick access to parts, equipment, and their supporting documentation. Review collected by and hosted on G2.com. What do you dislike about MaintainX? The only real issue I have encountered with MaintainX is when connectivity is dropped when utilizing our phones or tablets, it is hit or miss whether the data will update correctly in the respective work order. Review collected by and hosted on G2.com. What problems is MaintainX solving and how is that benefiting you? MaintainX solves a multitude of problems. From automatic PM scheduling, procedure development, equipment documentation, parts management, it nearly does it all with minimal maintenance needed once it is properly setup. For a traditional Maintenance Manager, there would be no excuse for lack success if they implemented MaintainX within their department. After the foundation is set, it does almost everything for you. And the price is well within reason for a streamlined, reliable product that delivers results, and does it better than any other platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ben S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben S.") BS Ben S. Enterprise (\> 1000 emp.) 7/6/2026 "Dependable Maintenance Tool with Smooth Setup" 5/5 What do you like best about MaintainX? I use MaintainX for my maintenance system, and I find that it solves organization and work order flow effectively. I like the dependable system and service I get. The meters and asset system are impressive; I am able to monitor asset health via meters in the field. The help from the MaintainX team made the initial setup, which involves a lot of moving parts, smooth. Review collected by and hosted on G2.com. What do you dislike about MaintainX? i dis like using it in chrome Review collected by and hosted on G2.com. What problems is MaintainX solving and how is that benefiting you? I use MaintainX to solve organization and work order flow issues. It's dependable and helps monitor asset health via meters in the field. Review collected by and hosted on G2.com. 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