Mailgun Reviews & Product Details

Customer service is great. If you need help, they are there to help you. They spend the extra effort to understand your situation and provide a personalized help. Review collected by and hosted on G2.com.

Sometimes, delivery rates decreases unexpectedly. There are a few things that needs to be changed on the reporting side. However, these are minor things compared to the overall service. Their pricing model and what they recommend when you get in touch with a customer representative may not make sense for small business. Review collected by and hosted on G2.com.

I like the ease of integration and the real-time reports with the main relevant information. This allows us to measure how many messages are delivered and view them, which helps to take actions for our clients and partners. The initial setup of Mailgun was simple and quick. Review collected by and hosted on G2.com.

No pain points were identified. Review collected by and hosted on G2.com.

Mailgun gives us the infrastructure to manage high-volume email communication with speed, consistency, and trust—helping our clients stay connected with their customers effectively. Review collected by and hosted on G2.com.

Learning curve – the API-first approach is powerful but may be complex for non-technical users compared to more visual platforms. Review collected by and hosted on G2.com.

What I like most about Mailgun is the fast and efficient support. My issue was resolved quickly, and the platform is reliable and easy to use. Review collected by and hosted on G2.com.

Honestly, I don’t have anything to dislike about Mailgun so far. Review collected by and hosted on G2.com.

We have integrated Mailgun into a Laravel project to manage the sending of transactional emails and automatic notifications. The initial configuration is quite straightforward thanks to the native support of the framework: just set the parameters in the .env file and Laravel does the rest. The Mailgun driver is well supported and allows you to leverage the APIs without having to worry too much about low-level details.

The deliverability is good and the emails almost always reach their destination without ending up in spam, especially when using a verified domain with properly configured DKIM and SPF. Review collected by and hosted on G2.com.

Opaque error management: in case of a sending failure, Laravel does not always clearly expose the detailed response from Mailgun, making debugging less immediate.

Advanced tracking (opens, clicks, bounces) and webhooks require manual configurations outside of Laravel, which somewhat breaks the out-of-the-box integration.

The limits of the free plan are quickly felt if you exceed 5,000 messages per month, and the costs increase significantly as traffic increases. Review collected by and hosted on G2.com.

Mailgun is super easy to use and very reliable. I manage over 150 websites, and it is essential to me to have something dependable. Thank you, Mailgun! Review collected by and hosted on G2.com.

I wish there were some video's to show you how to use some of the error reports. Review collected by and hosted on G2.com.

I feel great using Mailgun, as I've never had a problem with it. It's reliable and consistently works well. I find the dashboard excellent for monitoring emails, along with the ease of creating new domains and SMTP configurations or APIs. These features are outstanding. Review collected by and hosted on G2.com.

I find the plans a bit expensive and would appreciate more differentiation in pricing, as well as lower prices. Review collected by and hosted on G2.com.

I like being able to quickly search for a specific email address to determine if that email successfully delivered, and if that individual opened the email (and at what time). Review collected by and hosted on G2.com.

Reviewing the sent email logs can sometimes be cumbersome. The "Quick View" function (which is intended to view the original email sent, not the MIME) doesn't work. That may be a setting with my employer, but if that were/is the case, my expectation would be that the "Quick View" button would be available. Review collected by and hosted on G2.com.

it was very easy to set up and implement Review collected by and hosted on G2.com.

awful customer service. i signed up for a trial and then my account was disabled as soon as i started using it, citing that there were problems verifying my business (even though it was already verified). i was asked a few questions about the nature of my busines, the source of my leads, and links to my business website's privacy policy and terms of use pages. i happily obliged and provided them with all the information they requested and they still replied telling me that they decided to permanently disable my account without offering any explanation. i wished to reply to them, appealling this decision and properly escalate with a supervisor or manager, but i was not even given this as an option because it turns out that, after their latest message, they even blocked my email address from making any further replies. this is ABHORRENT customer service. i was presumed malicious throughout the entire process even when i fully cooperated with them. i cannot, in good conscience, recommend this service to anyone. i'll be taking my business elsewhere. Review collected by and hosted on G2.com.

Ease of Integration, nothing else, that's it. Review collected by and hosted on G2.com.

The way they push all the responsibility to the customer. When contacting customer support they deny their responsibility in ensuring the service operates safely. Review collected by and hosted on G2.com.