Magna5 Reviews & Provider Details

Name: Magna5
Rating: 4.6 (66 reviews)

Magna5 is a comprehensive managed IT and cybersecurity solution provider designed to assist businesses in safeguarding their digital assets and optimizing their IT operations. Headquartered in Pittsburgh, Pennsylvania, Magna5 specializes in delivering tailored IT solutions that encompass cybersecurity, cloud services, consulting, and compliance. With a strong emphasis on leveraging advanced technology and a skilled workforce, Magna5 aims to meet the diverse needs of organizations across various sectors. Magna5 serves businesses of all size that need reliable IT support and security measures. With regional offices strategically located in near cities including Boston, New York City, Pittsburgh, Philadelphia, Charlottesville, Charlotte, Atlanta, Birmingham, Mobile, and Phoenix, Magna5 ensures clients receive localized support while benefiting from a nationwide network of expertise. This approach allows Magna5 to address challenges and provide customized solutions that align with each client’s operational requirements. Key features of Magna5's offerings include 24/7/365 network monitoring and security operations, which are crucial for maintaining system uptime and protecting against a wide range of cyber threats, including ransomware and other vulnerabilities. By functioning as an extension of a client's IT team, Magna5 employs a multilayered security strategy that not only detects threats but also proactively mitigates risks. The company adheres to stringent compliance standards, including SOC-2, HIPAA, and PCI-DSS, and CMMC Level 2, ensuring clients can trust in the security and reliability of their IT infrastructure. Magna5's commitment to excellence is reflected in its recognition by various national and industry publications. The company has been honored as a Top Workplace, indicating a strong workplace culture fostered by employee feedback. Additionally, its inclusion in the CRN MSP 500 and Channel Futures MSP 501 lists showcases its dedication to delivering high-quality managed services. The recognition from Inc 5000 for consecutive years highlights Magna5's growth among private companies, further emphasizing its capability to provide exceptional value to clients through innovative IT solutions. For businesses seeking to enhance their IT security and operational efficiency, Magna5 offers a full portfolio of services designed to address their individual needs. With a focus on client-centric solutions and a proven track record of success, Magna5 stands out as a trusted partner in the realm of managed IT and cybersecurity services.

Seller

Magna5

Discussions

Magna5 Community

Languages Supported

English

Services Offered

Managed IT, Cybersecurity, Private and Public Cloud , Compliance, Consulting

Locations Serviced

United States

Overview by

Ryan Burns

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Teri H.

Bookkeeper

Small-Business (50 or fewer emp.)

1/14/2021

"The majority of the techs are awesome and we love DaShawn and Ken B!"

4/5

Describe the project or task Magna5 helped with:

They house our accounting software and support us now that we all work from home as well. Most of the time the response time is fast and the issue is resolved in a very timely manner. Review collected by and hosted on G2.com.

What do you like best about Magna5?

When we have a tough request from one of our clients and Magna 5 makes it happen. It makes our clients happy and makes us all look good! Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

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Thanks for taking the time to provide feedback. DaShawn and Ken will love to see this response!

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

10/15/2021

"Great company for managed services"

4.5/5

Describe the project or task Magna5 helped with:

We have used Magna5 to help with several projects, both in the past and currently. On an ongoing basis, we are using them for after hours helpdesk support to supplement our small IT team. We are also using Magna5 to manage our file server backups using Commvault. On a one-off basis, we are using Magna5 to help us refresh our VMWare and storage environments. This includes replacing ESXi Hosts servers that are being used for storage. During this project, we will also have Magna5 upgrade our VMware environment to the newest version and ensure everything is communicating and operating correctly. Additionally, we use Magna5 for vulnerability scanning and penetration testing. We have vulnerability scans performed quarterly and have penetration tests performed annually. Review collected by and hosted on G2.com.

What do you like best about Magna5?

The project staff is very knowledgeable and are very accommodating with installs and maintenance windows. They have several resources that can help during the project and will work with us to ensure we have what we need in order to be successful with the project deployments. The project managers are very knowledgeable with products they are using, and they allow us to learn as we go so we can support the products after installs are completed. Having Magna5 manage our file server backups also takes a lot of work off our small IT staff's hands. They do a great job of sending daily reports of backup statuses and will work with us if any files need restored, or if there are issues with the backups. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

The after hours support is sometimes slow. On occasion, we have users that call in and leave a message and don't receive return calls for a long period of time. They also sometimes do not forward ticket information to the appropriate IT staff if a situation needs to be escalated. This results in a delay for our end users getting their issues addressed and fixed so they can get back to work. Review collected by and hosted on G2.com.

Recommendations to others considering Magna5:

I would highly recommend Magna 5 for any infrastructure projects that are needed. They are very reliable and I feel confident in recommending them. They offer a ton of different services and have provided us with great service for those that we have used. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

We are a small IT team and having Magna5 available to us helps with larger projects that we don't have the manpower or knowledge base for. This frees us up to perform daily tasks and keeps us available to our end users during those large projects. The after hours support helps free up our IT staff on nights and weekends to enjoy their lives and not need to always be near a phone or computer in the event an issue arises. Review collected by and hosted on G2.com.

Verified User in Information Services

Small-Business (50 or fewer emp.)

10/8/2020

"Current client of Magna5"

5/5

Describe the project or task Magna5 helped with:

Our company has contracted Magna5 to host our database. Review collected by and hosted on G2.com.

What do you like best about Magna5?

Customer Service attentiveness has been excellent. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/3/2021

"Using Magna5's IT service for offices in US"

5/5

Describe the project or task Magna5 helped with:

Magna5 supported us in 3 offices in the US for installing workstations, fixing cables and more. The service was on time, with the expected results. Review collected by and hosted on G2.com.

What do you like best about Magna5?

The transparency of the availability, times and support abilities. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

10/7/2021

"Very easy to work with for security reviews."

4/5

Describe the project or task Magna5 helped with:

I have requested that Magna5 perform a security assessment and vulnerability scan of our internal and external network. Initial conversations were very good and informative. We worked with them to get everything scheduled and are now waiting on results. Review collected by and hosted on G2.com.

What do you like best about Magna5?

Ease of conversation and technical expertise Review collected by and hosted on G2.com.

Sue S.

President

Small-Business (50 or fewer emp.)

1/14/2021

"Magna5 is one of my most trusted vendors. This is the only area of my business I can't control."

5/5

Describe the project or task Magna5 helped with:

When I first came to Magna5, I was using a vendor that didn't know how to service my company. It was so frustrating and probably the most stressful time for me in my business. Justin and DaShawn stepped in and took over my account. I would be shaking when I opened my door in the morning to my office worried about the IT situation. It is the only part of my business I don't know how to fix. DaShawn and his team fixed all my issues and gave me confidence in my technology. My business is financial and I rely heavily on my technology. It has to work and we can't afford to be down. They walk me through my systems and are my partners as the business and our needs have grown. We are very dependent on our technology so we need to have immediate response when we have any issues. They step in and handle things when they aren't running as they should. Most of the time it is software or internet issues - they are there for us 24/7. Review collected by and hosted on G2.com.

What do you like best about Magna5?

I don't worry about my technology - I am so confident it will run smoothly and if something breaks they will fix it. We work with difficult software and they take care of our issues. They fix our issues and assist in giving us suggestions on new technology to make us most efficient and secure. Security is very important to us and having everything monitored and updated is a great benefit. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

Sometimes it may take some time to get someone from the help desk to answer. This was especially difficult during COVID. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

I have outstanding, current technology that I don't need to worry about - that is the best benefit a business owner can have. We do outsourced bookkeeping and our clients rely on us to manage their back office. That is what we do with Magna5 for our technology. I don't have to worry about servers, licenses, or security. I am confident my staff will have what they need to do their jobs to service our clients because it is in their hands. I don't shake or have anxiety over my IT anymore. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

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Sue - We appreciate you taking the time to write a great review for us. As a financial business helping customers manage their back office operations, we know how important it is for you to have reliable IT performance and uptime. We are glad to do the heavy lifting of monitoring and managing your network so you can focus on business priorities.

Tyler C.

Chief Revenue Officer

Mid-Market (51-1000 emp.)

1/14/2021

"Magna5's Telephony Solutions Have Helped us During the Pandemic"

5/5

Describe the project or task Magna5 helped with:

We have used Magna5's VOIP solutions for distributed workers and our offices for the past few years. The security and convenience of the platform have been key for us, but during the pandemic became all the more important. Rather than our staff having to share mobile or home phone numbers, we were able to move staff to remote working and still maintain the same accessibility at their office numbers with Magna5's software-based solution in cases where reps did not have Magna5's hardware in their home offices or did not bring them home from the office when the 2020 lockdown went into effect. Our ability to be reached by customers and communicate on projects was seamless. Review collected by and hosted on G2.com.

What do you like best about Magna5?

The intuitive nature of the VOIP solutions, and the consistent up-time, especially versus other VOIP solutions I have used in the past. Too many VOIP solutions are not much more than "here's a number and a clunky app to use it" - the Magna5 solution goes much further, with configurable options allowing users to interact with the platform securely via many channels. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

As a VOIP solution you are somewhat hindered by whatever bandwidth limitations you may have at your home office, but Magna5 has overcome that with mobile access and other options to allow workers to adapt to their environment but still carry their office number with them. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

Consistent ability to reach our colleagues, and have our customers engage with us without having to gather new contact details. Too often, we can't reach out customers at the phone numbers we're used to using, whereas our clients are able to directly engage with us without missing a beat or having to waste time emailing and scheduling virtual meetings just to reach their contact. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

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Tyler - Anywhere, anytime accessibility from remote locations is key to improving customer experiences. We’re glad to provide a solution that helps you engage directly with colleagues and customers regardless of location. Thank you for sharing so much about your use case of remote workers and how we helped. I'm sure the support and engineering team will love to see this feedback.

Keith M.

Director of Technology

Small-Business (50 or fewer emp.)

1/14/2021

"Magna 5 Review - Weight Loss Direct / NutriMost Doctors"

5/5

Describe the project or task Magna5 helped with:

We have engaged Magna 5 for a myriad of projects. I completely trust their engineers with the security and maintenance of my company's network infrastructure. They manage our licenses for our appliances, patch our servers and perform on-site maintenance when needed. I have worked with their team over the past 5 years and couldn't perform our functions without them. Review collected by and hosted on G2.com.

What do you like best about Magna5?

Jeff Jablonski is amazing and a fantastic partner. There is never, NEVER! a time where I need something taken care of and Jeff hasn't delivered. He sends me multiple communications and articles as touch bases and is just the best vendor representative I have worked with in my career. I like the responsiveness of their team, when we have issues their engineers are spot on and easy to work with. When we had a switch issue, when it could not be resolved remotely, they dispatched an engineer to be onsite to fix the issue. He spent 8 hours fixing everything and making sure we were taken care of. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

Nothing really. They seem to have all of their items lined up from my POV Review collected by and hosted on G2.com.

Recommendations to others considering Magna5:

I would recommend Magna5 and especially Jeff and his team to people that do not have a robust SOC and NOC. They are a fantastic addition to the company and seriously take it upon themselves to really know and understand your business. It is one less issue as a CTO that I have to concern myself with. I really appreciate their customer service and their work ethic. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

Currently I have reached out to Jeff and team to work with me on patching our network appliances and servers as we head into 2021. Prior to that last month, I worked with Jeff and team to repurchase our Meraki licenses. We have lots of work in the future. The benefits that we receive is that I do not have to have an on-site, on-payroll network engineering team along with the benefits of the work that they perform. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

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Agreed: Jeff is The Man! Thanks for sharing your experience with the engineering team too. They thrive on helping customers like you with their security and network infrastructure challenges. We’re always available to help with any of your IT needs.

Andrew K.

Advisory Client Executive

Enterprise (> 1000 emp.)

1/13/2021

"Long time partner"

5/5

Describe the project or task Magna5 helped with:

We have done multiple hardware monitoring projects. Magna5 readily worked with us at CAI customers to do monitoring of customer infrastructure. This infrastructure was combines of both virtual machines and the hardware. We also had Magna5 monitor the customer infrastructure and network. They have assisted us in developing backup and recovery plans along with providing the infrastructure help desk for a customer. Review collected by and hosted on G2.com.

What do you like best about Magna5?

Excellent technical staff that is easy to work with. The technical staff readily went above and beyond to meet the needs of the customer. The architects stepped in when needed for more complex issues and got them resolved in a quick manner. The help desk staff were very qualified and held many different certifications. They answered the phones with professionalism and subject matter expertise. They quickly resolved the problems with limited escalation due to the level of skills that these people possessed. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

I have not had a negative experience working with Magna5. Review collected by and hosted on G2.com.

Recommendations to others considering Magna5:

I would highly recommend Magna5 for infrastructure monitoring and help desk services. They have quality personnel that carry multiple certifications and their level 2 and level 3 personnel readily provided excellent recommendations to improve the environment and services being delivered. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

Infrastructure monitoring is the service that we have used them for multiple times. We always received quality service at a good price point. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

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Centralized network monitoring let’s understand what’s happening on your network and allows us to quickly respond to your issues in a timely manner. Our help desk team thrives on helping customers solve their problems. I really appreciate you taking time to write this up. Very thorough and the recommendation is really nice!

Levi T.

Mid-Market (51-1000 emp.)

1/13/2021

"Consistent, high-quality service that is bar none"

5/5

Describe the project or task Magna5 helped with:

Being a small technology department, we regularly utilize Magna5 for our more technical projects that often deal with our network configuration and firewalls. We have utilized Magna5's expertise through VOIP phone system rollouts, network infrastructure upgrades, and multiple firewall deployments. Review collected by and hosted on G2.com.

What do you like best about Magna5?

When you speak with Magna5, you quite often speak to the same person every time. Over the course of your relationship with Magna5, you really start to feel like the company knows your infrastructure well and has your best interests at heart. There is never a doubt in your mind over whether they can assist you with the task at hand, nor do you ever question whether they have given you the best recommendations for your problem. Every team member is calm, knowledgeable, and friendly. The technicians always go above and beyond in providing their service and answering any questions you have along the way. They always give us personal, hands-on attention that is impossible with bigger companies. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

I can't recall a single instance where I felt like I was let down or my needs weren't being served by anyone at Magna5. The team members are always quick to respond, are all very knowledgeable, and all are excellent at what they do. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

The problems we bring to Magna5 are often deeply technical and quite often deal with networking issues. Our most recent project with Magna5 was a firewall upgrade. They helped us identify a product that best met our needs and then configured that firewall ahead of time for us. When it came time to deploy the new firewalls, the deployment was seamless and we had no issues. Magna5 has an extraordinary in-house talent that has always been capable of handling all of the technology needs we have ever had. That is one huge benefit of working with Magna5 and why we have continued to use them despite other companies constantly trying to offer us their competing services. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

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Wow, what a positive experience and such a welcome review. Thank you so much for taking time to provide feedback and I can only hope we continue to live up to your expectations.