--- title: Magna5 Reviews meta\_title: 'Magna5 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 66 reviews by the users' company size, role or industry to find out how Magna5 works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 66 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Professional Services url: https://www.g2.com/categories/professional-services-bd3033f2-37d6-456f-88bb-632ef5fc83f5 --- ### Magna5 Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate Magna5's **exceptional problem resolution** , benefiting from quick, effective support that enhances security measures. [(2 mentions)](https://www.g2.com/products/magna5/reviews?filters%5Bsentiment_snippet%5D=1159258&qs=pros-and-cons#reviews) Users value Magna5's **24/7 availability** for real-time threat detection and peace of mind from constant cyber protection. [(1 mentions)](https://www.g2.com/products/magna5/reviews?filters%5Bsentiment_snippet%5D=2359260&qs=pros-and-cons#reviews) Users commend the **excellent customer support** , noting quick issue resolution and proactive solutions for their business. [(1 mentions)](https://www.g2.com/products/magna5/reviews?filters%5Bsentiment_snippet%5D=2015169&qs=pros-and-cons#reviews) Users commend Magna5 for their **proactive customer service** , quickly addressing issues and enhancing business solutions. [(1 mentions)](https://www.g2.com/products/magna5/reviews?filters%5Bsentiment_snippet%5D=1159319&qs=pros-and-cons#reviews) Users value the **exceptional cyber security** services of Magna5, providing peace of mind and reliable protection for sensitive data. [(1 mentions)](https://www.g2.com/products/magna5/reviews?filters%5Bsentiment_snippet%5D=2359250&qs=pros-and-cons#reviews) Users desire a **help desk from India** to effectively manage time zone challenges and regional requirements. [(1 mentions)](https://www.g2.com/products/magna5/reviews?filters%5Bsentiment_snippet%5D=2359245&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Magna5 ##### 1. Problem Resolution Users appreciate Magna5's **exceptional problem resolution** , benefiting from quick, effective support that enhances security measures. [ See 2 mentions ](https://www.g2.com/products/magna5/reviews?filters%5Bsentiment_snippet%5D=1159258&qs=pros-and-cons#reviews) See Related User Reviews ML manjusha l. Small-Business (50 or fewer emp.) 5.0/5 "Stellar Cybersecurity with Unmatched Support" What do you like about Magna5? I have great appreciation for Magna5's exceptional cyber security services, which provide me with peace of mind by securing our organization's sensiti ![Stewart S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stewart S.") SS Stewart S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent Service!" What do you like about Magna5? Excellent customer service, and quickly solve any issues we may have. They are proactive on provide better solutions for our business. ##### 2. 24/7 Availability Users value Magna5's **24/7 availability** for real-time threat detection and peace of mind from constant cyber protection. [ See 1 mentions ](https://www.g2.com/products/magna5/reviews?filters%5Bsentiment_snippet%5D=2359260&qs=pros-and-cons#reviews) See Related User Reviews ML manjusha l. Small-Business (50 or fewer emp.) 5.0/5 "Stellar Cybersecurity with Unmatched Support" What do you like about Magna5? I have great appreciation for Magna5's exceptional cyber security services, which provide me with peace of mind by securing our organization's sensiti ##### 3. Customer Support Users commend the **excellent customer support** , noting quick issue resolution and proactive solutions for their business. [ See 1 mentions ](https://www.g2.com/products/magna5/reviews?filters%5Bsentiment_snippet%5D=2015169&qs=pros-and-cons#reviews) See Related User Reviews ![Stewart S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stewart S.") SS Stewart S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent Service!" What do you like about Magna5? Excellent customer service, and quickly solve any issues we may have. They are proactive on provide better solutions for our business. ##### 4. Proactivity Users commend Magna5 for their **proactive customer service** , quickly addressing issues and enhancing business solutions. [ See 1 mentions ](https://www.g2.com/products/magna5/reviews?filters%5Bsentiment_snippet%5D=1159319&qs=pros-and-cons#reviews) See Related User Reviews ![Stewart S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stewart S.") SS Stewart S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent Service!" What do you like about Magna5? Excellent customer service, and quickly solve any issues we may have. They are proactive on provide better solutions for our business. ##### 5. Quality Users value the **exceptional cyber security** services of Magna5, providing peace of mind and reliable protection for sensitive data. [ See 1 mentions ](https://www.g2.com/products/magna5/reviews?filters%5Bsentiment_snippet%5D=2359250&qs=pros-and-cons#reviews) See Related User Reviews ML manjusha l. Small-Business (50 or fewer emp.) 5.0/5 "Stellar Cybersecurity with Unmatched Support" What do you like about Magna5? I have great appreciation for Magna5's exceptional cyber security services, which provide me with peace of mind by securing our organization's sensiti ### Top Cons or Disadvantages of Magna5 ##### 1. Time Zone Issues Users desire a **help desk from India** to effectively manage time zone challenges and regional requirements. [ See 1 mentions ](https://www.g2.com/products/magna5/reviews?filters%5Bsentiment_snippet%5D=2359245&qs=pros-and-cons#reviews) See Related User Reviews ML manjusha l. Small-Business (50 or fewer emp.) 5.0/5 "Stellar Cybersecurity with Unmatched Support" What do you dislike about Magna5? I would like to have a help desk from India to better address time zone and regional needs. Additionally, I would appreciate receiving an emailed resp ML manjusha l. Sales manager Small-Business (50 or fewer emp.) 11/20/2025 "Stellar Cybersecurity with Unmatched Support" 5/5 What do you like best about Magna5? I have great appreciation for Magna5's exceptional cyber security services, which provide me with peace of mind by securing our organization's sensitive data from cyber-attacks, particularly during non-working hours. The real-time threat detection capability stands out as particularly valuable to me, as it ensures our designs are protected from cyber threats around the clock. Magna5's end-to-end protection and continuous monitoring during the night make them a trusted IT partner. Additionally, I value the support from the US-based SOC help desk, which is immensely helpful in resolving any threats I encounter swiftly and efficiently. Knowing that data breaches are detected timely allows me to rest easy, knowing our critical information is safe. My confidence in their ability to safeguard our company's assets 24/7 is further solidified by their desire to provide uninterrupted firewall and intrusion prevention systems. Overall, Magna5's comprehensive approach and reliable support have greatly contributed to our security efforts. Review collected by and hosted on G2.com. What do you dislike about Magna5? I would like to have a help desk from India to better address time zone and regional needs. Additionally, I would appreciate receiving an emailed response for every cyber threat along with an alarm notification. Review collected by and hosted on G2.com. What problems is Magna5 solving and how is that benefiting you? I use Magna5 to secure our data from cyber-attacks with real-time threat detection, safeguarding our designs and providing peace of mind. Their end-to-end protection during non-working hours and US-based SOC help desk are invaluable. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Stewart S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stewart S.") SS Stewart S. Marketing Manager Mid-Market (51-1000 emp.) 2/5/2025 "Excellent Service!" 5/5 What do you like best about Magna5? Excellent customer service, and quickly solve any issues we may have. They are proactive on provide better solutions for our business. Review collected by and hosted on G2.com. What do you dislike about Magna5? Nothing. They have been awesome while we have used their service. Review collected by and hosted on G2.com. What problems is Magna5 solving and how is that benefiting you? We recently switched to Magna5 from another MSP, and we haven't regret it for one second. We were constantly having issues with our previous provider being able to answer basic questions. Solving issues turned into days instead of minutes it's hours. Magna5 surpassed them in no time. Review collected by and hosted on G2.com. Show More Response from Rebecca Gammon of Magna5 [Editedit](https://www.g2.com/survey_responses/magna5-review-10804064/official_response/edit) Stewart, we're so happy to hear about your positive experience with our team at Magna5. Delivering responsive, proactive service is a top priority for us, and it's great to know we're hitting the mark for you. Switching providers is a big decision, and we love hearing that Magna5 has met your expectations with faster, more reliable support. If there’s anything else we can do to enhance your experience, please let us know! Validated ReviewerSource: Organic KS Kevin S. Mid-Market (51-1000 emp.) 4/23/2024 "Came to the rescue" 5/5 What do you like best about Magna5? I like the depth of knowledge about the products we have them assist in supporting. Review collected by and hosted on G2.com. What do you dislike about Magna5? Honestly, there really aren't any downsides to using Magna5. I didn't care for some of the contract language. Review collected by and hosted on G2.com. Recommendations to others considering Magna5: Talk to them about possibilities. What your needs are and pricing. Review collected by and hosted on G2.com. What problems is Magna5 solving and how is that benefiting you? Our biggest issue is lack of qualified help. We can only do so much with available personnel. Review collected by and hosted on G2.com. Show More Response from Rebecca Gammon of Magna5 [Editedit](https://www.g2.com/survey_responses/magna5-review-9567436/official_response/edit) Thank you so much for taking the time to share your positive experience with Magna5. We are thrilled to hear that our knowledge and support have been beneficial to your operations. Validated ReviewerSource: Organic JC Jeff C. IT Director Mid-Market (51-1000 emp.) 12/6/2022 "The Charlotte Magna5 (fromerly Stablenet) out-performs and delivers the best services and solutions." 5/5 What do you like best about Magna5? The knowledge of their technicians, responsiveness, advice and proposed solutions have always been "spot-on". Whether it be their managed services, monitoring, troubleshooting, configuration, procurement, licensing, etc., our dealings have been great experiences. Review collected by and hosted on G2.com. What do you dislike about Magna5? Initially, we were a bit skeptical that Stablenet was merging with Magna5; however, after initial discussions with the Magna5 CEO and our experiences since the merger, we discovered this was unfounded. Review collected by and hosted on G2.com. Recommendations to others considering Magna5: Anyone considering a local MSP in the Charlotte metro area should reach out to Magna5. They will find they are great and offer super services at fair prices. Review collected by and hosted on G2.com. What problems is Magna5 solving and how is that benefiting you? This team re-architected our entire infrastructure, helped us change ISPs, moved us from MPLS to SD-WAN and designed and implemented a new active directory for our enterprise. All of this was done in record time. Since then, they have helped us implement a DR site, configure replication and failover, and documented everything along the way. We have since implemented backup cellular failover solutions with their assistance and are wrapping up a centralized managed WiFi solution. Review collected by and hosted on G2.com. Show More Response from Ryan Burns of Magna5 [Editedit](https://www.g2.com/survey_responses/magna5-review-7461978/official_response/edit) Thank you for sharing your initial skepticism about the acquisition. We understand that concern and made a deliberate decision to keep the Stablenet team in place to ensure continuity of service. Thank you for trusting the process, sticking with Magna5, and we hope to continue earning your trust and business. 9/12/2023 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") PI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 9/12/2023 "Magna5 Backup service" 4.5/5 What do you like best about Magna5? The backup team at Magna5 is always quick to repond and very knowldegeable of our setup and requirements. Review collected by and hosted on G2.com. What do you dislike about Magna5? No significant downsides to using Magna5. All of the team memebrs I work with a re accessible, knowadgeable and easy to get along with. Review collected by and hosted on G2.com. Recommendations to others considering Magna5: Make sure to use ther resources (people and systems). Taking advantage of everything they have to offer makes a big difference and makes any follow-up reporting easy. Review collected by and hosted on G2.com. What problems is Magna5 solving and how is that benefiting you? Among other things, Magna5 currently manages the daily backups of our production systems including OS and database backups. They provide detailed results daily and are there to support us in the event of issues with any ascpet of our daily backups. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller RC Ross C. Director of a Information Technolo Mid-Market (51-1000 emp.) 6/30/2023 "Change your mind about Managed Service Providers" 5/5 What do you like best about Magna5? A shaded generality is thrown around the IT community when it comes to MSP's - and Magna 5 breaks that stereotype with aplomb. Solid and reliable account manager, impressive tier 3 systems support, and a tier 1 unit that I honestly have no inhibition to send my staff to for support. Review collected by and hosted on G2.com. What do you dislike about Magna5? I don't have much if any negative feedback to provide. Review collected by and hosted on G2.com. What problems is Magna5 solving and how is that benefiting you? Magna5 performed a tenant migration for our company when we separated from a sister entity. Our circumstances required an incredibly demanding timeline that Magna5 succeeded in achieving. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") PF Verified User in Financial Services Mid-Market (51-1000 emp.) 10/7/2020 "Exceptional Service" 5/5 Describe the project or task Magna5 helped with: They manage our network and our network security Review collected by and hosted on G2.com. What do you like best about Magna5? Their consistently exceptional performance and attention to detail. They are also a great resource for helping me research and decide on our next strategic network move will be. Review collected by and hosted on G2.com. What do you dislike about Magna5? Pretty much nothing. Due to our ongoing open communication, anytime I have had an issue it was resolved quickly and completely. Review collected by and hosted on G2.com. Recommendations to others considering Magna5: I give them the highest recommendation since they have earned it. Review collected by and hosted on G2.com. What problems is Magna5 solving and how is that benefiting you? Networking and security. We do not have to staff a network person or security expert Review collected by and hosted on G2.com. Show More Response from Ryan Burns of Magna5 [Editedit](https://www.g2.com/survey_responses/magna5-review-4414727/official_response/edit) We appreciate you taking the time to write a great review for us. Our unwavering commitment is to ensure your network is always up and running and protected from cyber threats. We’re glad to be a part of your team. [See how Magna5 improved](https://www.magna5global.com/managed-services/) 9/11/2023 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") CM Verified User in Manufacturing Mid-Market (51-1000 emp.) 9/12/2023 "Magna5 Survey" 5/5 What do you like best about Magna5? Very responsive and are sure to meet the requirements of my project or resolve my issue to my expectations. Review collected by and hosted on G2.com. What do you dislike about Magna5? Planning seems to be lacking. Need more clarity around the scope of the project. Review collected by and hosted on G2.com. Recommendations to others considering Magna5: Great company manager your DR and XDR solutions. Review collected by and hosted on G2.com. What problems is Magna5 solving and how is that benefiting you? DR, XDR, and system engineering. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Civil Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civil Engineering") PC Verified User in Civil Engineering Small-Business (50 or fewer emp.) 5/23/2022 "24/7 Access Matters" 3.5/5 Describe the project or task Magna5 helped with: Cyber Security Attack Help Desk Software license renewal network monitoring Review collected by and hosted on G2.com. What do you like best about Magna5? 24/7 access to support resources when a problem occurs, because most issues occur outside of normal business hours. Review collected by and hosted on G2.com. What do you dislike about Magna5? The an astonishing amount of emails and messages to try to sift through once a request is made. Long bossy surveys like this one that take too much time and are so persnickety you spend more time trying to submit successfully than reviewing. Review collected by and hosted on G2.com. Recommendations to others considering Magna5: Try Magna5 services a step at a time to be sure you know what youare really getting. Review collected by and hosted on G2.com. What problems is Magna5 solving and how is that benefiting you? I am spending less time on some of the more complex IT tasks and have more confidence that we will stay functioning Review collected by and hosted on G2.com. Show More 2/27/2023 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") OC Verified User in Construction Mid-Market (51-1000 emp.) 12/6/2022 "3rd Party IT support" 4/5 What do you like best about Magna5? Thier helpdesk process is easy to use, and staff are knowledgeable. Magna5 does a great job of explaining technical processes/environments to non technical users. Review collected by and hosted on G2.com. What do you dislike about Magna5? I would like to see more recommendations from their team on new tech or solutions that would help our evironment be more efficient. My company uses Microsoft 365. I would like to see a specialist on their staff that could help us understand and get the full benefits of the 365 suite. Review collected by and hosted on G2.com. Recommendations to others considering Magna5: I know enough about IT to get me in trouble. I can handle a lot of day to day issues but Magna5 has been a huge help when I am busy with other duties or I get in over my head. We have monthly meetings that give us an opportunity to discuss any ongoing issues and presents a time for my company to request any information from them. I also have the ability to pick up the phone and call the Director of Partnerships and Cliet Sucess. This employee has always been very responsive and a huge asset when we are in a pinch or need information. Aside from the typical day to day functions of a 3rd party IT company, which Magna5 has been great at, I feel their biggest strength is the ability to communicate effectivly with cutomers that are not IT professionals. Review collected by and hosted on G2.com. What problems is Magna5 solving and how is that benefiting you? Magna5 supports our company by supplementing our staff with daily IT needs, managing our Microsoft 365 account, and providing solutions to our IT goals. Review collected by and hosted on G2.com. Show More Response from Ryan Burns of Magna5 [Editedit](https://www.g2.com/survey_responses/magna5-review-7468162/official_response/edit) Thank you for sharing your feedback re: the need for our team to make more recommendations on Microsoft 365. I'm sure our Sales Engineering team would be able to do that and I've shared your feedback with them. I would agree that it is our role to ensure you get the most value from your 365 implementation and I hope we can improve on that. 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