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Magna5 Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value Magna5's exceptional problem resolution, highlighting their proactive support and rapid response to cyber threats. (2 mentions)
Users value the 24/7 availability of Magna5, ensuring continuous security and rapid threat resolution for peace of mind. (1 mentions)
Users value the excellent customer support of Magna5 for swiftly resolving issues and providing proactive solutions. (1 mentions)
Users commend the proactive support of Magna5, quickly addressing issues and enhancing business solutions. (1 mentions)
Users appreciate the exceptional cyber security services of Magna5, providing peace of mind through continuous protection and monitoring. (1 mentions)
Users encounter time zone issues with Magna5, affecting responsiveness and support alignment with regional needs. (1 mentions)

Top Pros or Advantages of Magna5

Top Cons or Disadvantages of Magna5

Magna5 Reviews (66)

Reviews

Magna5 Reviews (66)

4.6
66 reviews
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ML
manjusha l.
Sales manager
Small-Business (50 or fewer emp.)
"Stellar Cybersecurity with Unmatched Support"
5/5
What do you like best about Magna5?

I have great appreciation for Magna5's exceptional cyber security services, which provide me with peace of mind by securing our organization's sensitive data from cyber-attacks, particularly during non-working hours. The real-time threat detection capability stands out as particularly valuable to me, as it ensures our designs are protected from cyber threats around the clock. Magna5's end-to-end protection and continuous monitoring during the night make them a trusted IT partner. Additionally, I value the support from the US-based SOC help desk, which is immensely helpful in resolving any threats I encounter swiftly and efficiently. Knowing that data breaches are detected timely allows me to rest easy, knowing our critical information is safe. My confidence in their ability to safeguard our company's assets 24/7 is further solidified by their desire to provide uninterrupted firewall and intrusion prevention systems. Overall, Magna5's comprehensive approach and reliable support have greatly contributed to our security efforts. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

I would like to have a help desk from India to better address time zone and regional needs. Additionally, I would appreciate receiving an emailed response for every cyber threat along with an alarm notification. Review collected by and hosted on G2.com.

Stewart S.
SS
Stewart S.
Marketing Manager
Mid-Market (51-1000 emp.)
"Excellent Service!"
5/5
What do you like best about Magna5?

Excellent customer service, and quickly solve any issues we may have. They are proactive on provide better solutions for our business. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

Nothing. They have been awesome while we have used their service. Review collected by and hosted on G2.com.

Response from Rebecca Gammon of Magna5

Stewart, we're so happy to hear about your positive experience with our team at Magna5. Delivering responsive, proactive service is a top priority for us, and it's great to know we're hitting the mark for you.

Switching providers is a big decision, and we love hearing that Magna5 has met your expectations with faster, more reliable support. If there’s anything else we can do to enhance your experience, please let us know!

KS
Kevin S.
Mid-Market (51-1000 emp.)
"Came to the rescue"
5/5
What do you like best about Magna5?

I like the depth of knowledge about the products we have them assist in supporting. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

Honestly, there really aren't any downsides to using Magna5. I didn't care for some of the contract language. Review collected by and hosted on G2.com.

Response from Rebecca Gammon of Magna5

Thank you so much for taking the time to share your positive experience with Magna5. We are thrilled to hear that our knowledge and support have been beneficial to your operations.

JC
Jeff C.
IT Director
Mid-Market (51-1000 emp.)
"The Charlotte Magna5 (formerly Stablenet) out-performs and delivers the best services and solutions."
5/5
What do you like best about Magna5?

The knowledge of their technicians, responsiveness, advice and proposed solutions have always been "spot-on". Whether it be their managed services, monitoring, troubleshooting, configuration, procurement, licensing, etc., our dealings have been great experiences. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

Initially, we were a bit skeptical that Stablenet was merging with Magna5; however, after initial discussions with the Magna5 CEO and our experiences since the merger, we discovered this was unfounded. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

Thank you for sharing your initial skepticism about the acquisition. We understand that concern and made a deliberate decision to keep the Stablenet team in place to ensure continuity of service. Thank you for trusting the process, sticking with Magna5, and we hope to continue earning your trust and business.

Verified User in Information Technology and Services
PI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Magna5 Backup service"
4.5/5
What do you like best about Magna5?

The backup team at Magna5 is always quick to respond and very knowledgeable of our setup and requirements. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

No significant downsides to using Magna5. All of the team members I work with are accessible, knowledgeable and easy to get along with. Review collected by and hosted on G2.com.

RC
Ross C.
Director of a Information Technolo
Mid-Market (51-1000 emp.)
"Change your mind about Managed Service Providers"
5/5
What do you like best about Magna5?

A shaded generality is thrown around the IT community when it comes to MSP's - and Magna 5 breaks that stereotype with aplomb. Solid and reliable account manager, impressive tier 3 systems support, and a tier 1 unit that I honestly have no inhibition to send my staff to for support. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

I don't have much if any negative feedback to provide. Review collected by and hosted on G2.com.

Verified User in Financial Services
PF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Exceptional Service"
5/5
Describe the project or task Magna5 helped with:

They manage our network and our network security Review collected by and hosted on G2.com.

What do you like best about Magna5?

Their consistently exceptional performance and attention to detail. They are also a great resource for helping me research and decide on our next strategic network move will be. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

We appreciate you taking the time to write a great review for us. Our unwavering commitment is to ensure your network is always up and running and protected from cyber threats. We’re glad to be a part of your team.

See how Magna5 improved
Verified User in Manufacturing
CM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Magna5 Survey"
5/5
What do you like best about Magna5?

Very responsive and are sure to meet the requirements of my project or resolve my issue to my expectations. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

Planning seems to be lacking. Need more clarity around the scope of the project. Review collected by and hosted on G2.com.

Verified User in Civil Engineering
PC
Verified User in Civil Engineering
Small-Business (50 or fewer emp.)
"24/7 Access Matters"
3.5/5
Describe the project or task Magna5 helped with:

Cyber Security Attack

Help Desk

Software license renewal

network monitoring Review collected by and hosted on G2.com.

What do you like best about Magna5?

24/7 access to support resources when a problem occurs, because most issues occur outside of normal business hours. Review collected by and hosted on G2.com.

Verified User in Construction
OC
Verified User in Construction
Mid-Market (51-1000 emp.)
"3rd Party IT support"
4/5
What do you like best about Magna5?

Their helpdesk process is easy to use, and staff are knowledgeable. Magna5 does a great job of explaining technical processes/environments to non-technical users. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

I would like to see more recommendations from their team on new tech or solutions that would help our environment be more efficient. My company uses Microsoft 365. I would like to see a specialist on their staff that could help us understand and get the full benefits of the 365 suite. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

Thank you for sharing your feedback re: the need for our team to make more recommendations on Microsoft 365. I'm sure our Sales Engineering team would be able to do that and I've shared your feedback with them. I would agree that it is our role to ensure you get the most value from your 365 implementation and I hope we can improve on that.