--- title: M360 Reviews meta\_title: 'M360 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 23 reviews by the users' company size, role or industry to find out how M360 works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 23 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # M360 Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by M360 but has limited features. Are you part of the M360 team? [Upgrade your plan](https://my.g2.com/m360/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! M360 is an end-to-end marketing solution for shopping centers that streamlines multi-channel marketing execution, delivers personalized messages to shoppers at the most influential moments, and provides user-friendly reporting on KPIs that matter. With M360, shopping centers can build more complete shopper profiles, manage off-property and proximity-based text and email messaging, create automated messaging workflows, and view results in real time – all from a single platform. * * * Seller [Pocketstop](https://www.g2.com/sellers/pocketstop) Discussions [M360 Community](https://www.g2.com/products/m360/discuss) Overview by Kristen Lawrence Show More ## Top-Rated Alternatives [ ![Podium](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![ClickUp](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ClickUp") ClickUp 4.6/5(13,685) ](https://www.g2.com/products/clickup/reviews) [ ![Connecteam](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Connecteam") Connecteam 4.6/5(3,505) ](https://www.g2.com/products/connecteam/reviews) [ View All Alternatives ](https://www.g2.com/products/m360/competitors/alternatives) ## User Insights Average based on 23 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") UE Verified User in Entertainment Small-Business (50 or fewer emp.) 3/4/2021 "Lauren has been my savior though this experience." 5/5 What do you like best about M360? I like the flexibility of the program, and all you can do with it. It's a great marketing tool since people don't always check their emails, but always check their phones. The text messages are short, but that's pretty standard (e.g. twitter), and it makes it so people aren't overwhelmed with words... I also LOVE that the team responds fairly quickly with aid to any issue I may have. Lauren Gaspard has been exceptional, and explained the program and it's benefits very well. If I ever have a question or concern, she doesn't hesitate to jump in and help, even gives me some creative inputs. I also cant wait for the new fatures coming soon, I know this will open up a world of possibilities for marketing and data collection strategies. Review collected by and hosted on G2.com. What do you dislike about M360? I haven't found anything so limiting that I could say I dislike.. Maybe I wish we could reserve a word while leaving it in draft? But I'm also aware that it evens the playing field. Review collected by and hosted on G2.com. Recommendations to others considering M360: Don't be afraid of text campaigns, I know I was.. but once I got the ball rolling it was easy and I couldn't wait to send out the next one.. or set up the next 3 campaigns. Review collected by and hosted on G2.com. What problems is M360 solving and how is that benefiting you? We are doing a contest in a month or so, and M360 is making voting a lot easier and paper free! It's another way to reach people. I really love the Wifi triggered messages because, again, it's paper free and doesn't seem so much like spam emails. This is a great marketing tool in a world where everyone is glued to their phones. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AS Anja S. Digital Media and Events Coordinator Small-Business (50 or fewer emp.) 8/30/2021 "Great product with even greater customer support!" 5/5 What do you like best about M360? I like how user-friendly the platform is! Review collected by and hosted on G2.com. What do you dislike about M360? I haven't found anything that I dislike at this point in time. Review collected by and hosted on G2.com. What problems is M360 solving and how is that benefiting you? Trying to reach our audience in an effective way. M360 not only makes it easy to reach them, but it also allows us to track the results. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 6/7/2021 "The program is easy to use once it's explained (which Pocketstop did an excellent job of doing)." 4/5 What do you like best about M360? How easy it is to create keywords and send messages. Review collected by and hosted on G2.com. What do you dislike about M360? I wish we could upload our own lists. I also wish there was a way to filter our groups by sign up time. This would help for presales. Review collected by and hosted on G2.com. What problems is M360 solving and how is that benefiting you? Still analyzing the benefits but it's helpful for us as we get a lot of people who say they don't check email or they are not on our social pages. Texting puts it right into their hand. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 2/3/2021 "Review for 2020 Texting Program and Use of Program." 4.5/5 What do you like best about M360? Setting up a text is quicker with less steps. Linking is easier in this platform, with less steps overall. Preview is also better. Review collected by and hosted on G2.com. What do you dislike about M360? It isn't always intuitive which tab I need, they should be named more simply. I usually choose a few before I find the right one. Would be nice to include emojis without the concern of having it show up as two or three texts by recipient. Review collected by and hosted on G2.com. What problems is M360 solving and how is that benefiting you? Reaching our consumers and linking them to our website. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 2/17/2020 "Easy and Impactful" 4.5/5 What do you like best about M360? As a new user, I was able to easily navigate and fully appreciate the ability to see what the text will look like to our subscribers, as well as being able to send a test message! The help, tutorial, and training that I received were all helpful in maximizing what we can do with the program. Review collected by and hosted on G2.com. What do you dislike about M360? Not really a downside, I do wish there was a winner option where I could randomly choose from my current subscriber list to also utilize the program as a rewards program for current users beyond special offers. Review collected by and hosted on G2.com. What problems is M360 solving and how is that benefiting you? I like being able to utilize reporting to see what works for our subscribers and what doesn't. We are able to use it to make sure our approach is the most effective. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jennifer B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer B.") JB Jennifer B. Senior Marketing Coordinator Small-Business (50 or fewer emp.) 5/1/2020 "Straight to Text has been great, so has the team!" 5/5 What do you like best about M360? The easability of the platform and the team that has helped me implement it. Review collected by and hosted on G2.com. What do you dislike about M360? There isn't anything I'd change, the platform is easy to use. Review collected by and hosted on G2.com. What problems is M360 solving and how is that benefiting you? I'm able to communicate with our outdoor shopping centers guests through texting. The benefits have been running contests through the texting platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 2/7/2020 "Straightxt provides us a dynamic way to engage with and drive traffic to our businesses." 4.5/5 What do you like best about M360? The back-end portal was designed very well. It is simple to use for campaign set-up as well as for analyzing each campaign's success. Review collected by and hosted on G2.com. What do you dislike about M360? We'd love to know more about our subscribers for better segmentation and personalized messaging. Review collected by and hosted on G2.com. Recommendations to others considering M360: Be consistent with your messaging. It can be easy to forget or be timid about alienating your audience. Finding the sweet spot with frequency and understanding that you'll lose people on each broadcast but knowing the people that stay are YOUR audience, is important and valuable. Review collected by and hosted on G2.com. What problems is M360 solving and how is that benefiting you? The ability to connect with our community in a dynamic and timely way has increased our brand awareness and community engagement with our brand and property. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Enzo R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Enzo R.") ER Enzo R. Marketing & Events Coordinator Small-Business (50 or fewer emp.) 2/14/2020 "Straightxt Review" 5/5 What do you like best about M360? I like the simplicity of scheduling campaigns and pulling winners from contests. Being able to create multiple opt-ins for one campaign is very useful. Review collected by and hosted on G2.com. What do you dislike about M360? I think it would be nice to be able to have a 2-way conversation with patrons to handle issues they may have or questions. Review collected by and hosted on G2.com. What problems is M360 solving and how is that benefiting you? We have been able to build a better relationship with our customers by communicating to them directly! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") EH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 11/25/2019 "Engage and interact the best way: directly!" 4.5/5 What do you like best about M360? The immediate abilityto connect in real-time with potential and prospective customers on-premise is a very powerful capability, and crafting a targeted specialized engagement message allows for some quick test-&-learn results without having to engage third-parties as to consumer preferences, behavior, and activities. Review collected by and hosted on G2.com. What do you dislike about M360? Questions remain around if and when scaled, how to customize and curate individual workflows for unique independent engagement for specified and targeted customers versus a global and broad dissemination of messaging. Review collected by and hosted on G2.com. Recommendations to others considering M360: Have it as a part of your marketing strategy which remains fluid and live, not static. Review collected by and hosted on G2.com. What problems is M360 solving and how is that benefiting you? Aspiring to be able to directly engage seamlessly at the point-of-sale with timely communications is a great capability to focus towards consumer experiences. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Arts and Crafts](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Arts and Crafts") UA Verified User in Arts and Crafts Small-Business (50 or fewer emp.) 10/10/2019 " Wi-Fi Alive is an effective way to establish rapport and loyalty with your customers while they are" 5/5 What do you like best about M360? As traditional advertising has become more difficult to do on a shrinking budget, our firm was searching for ways to directly communicate with our shoppers. Wi-fi Alive allowed us to begin direct communication with our customers while they were at our shopping centers. This created numerous opportunities for supplying our customers with offers and calls to action. Also very impressed with the customer support Review collected by and hosted on G2.com. What do you dislike about M360? Not necessarily a con against the platform, but there is some work you have to do on the front end to encourage your shoppers to join the program. As with any other digital tool, you have to get your customers to adopt by providing great incentives. If you do this you should enjoy a strong ROI. Review collected by and hosted on G2.com. What problems is M360 solving and how is that benefiting you? Allows me to chat in real time to improve costumer service Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about M360? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about M360 ](https://www.g2.com/products/m360/discussions/new) GU Guest User What is M360 used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-m360-used-for) [ View all Discussions ](https://www.g2.com/products/m360/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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