The user interface is friendly and it is very easy to use. I can easily send messages to my customers very easily through this app. Review collected by and hosted on G2.com.
As of now, I don't find anything bad about this product. Review collected by and hosted on G2.com.
M360 takes all of our tools (mobile, wifi messaging and email) combines them in one place. Managing 15-20 centers with all of these diverse tools can be cumbersome. M360 removes that complication by providing a platform for capturing all the consumer data, analyzing the data and providing a platform for engagement with those contacts in a meaningful way. The segmentation and ability to tailor the information to interest, it allows us a much more individualized, powerful voice when speaking to our consumers when re-targeting. It is fantastic program to manage large scale programs across portfolios, even with differing clients and participation.
The dashboard puts all of those tools at your finger - analyzing your results from campaigns and consumer messaging. It visually keeps you on track for how to adjust programming quickly to garner new results. The level of customizable information for reporting such as, time periods, trends, insights and specified promotion results. Review collected by and hosted on G2.com.
With the integration of emails to the platform - I have no dislikes. Certain parts require more intensive training, but the system is pretty intuitive. Review collected by and hosted on G2.com.
I like the personally assigned team and the weekly/biweekly meetings. They are very attentive and professional. Review collected by and hosted on G2.com.
I dislike the fact that if it's an industry that they are not familiar with, they make promises they are unable to fulfill. They have a one size fit all method for all industries. Review collected by and hosted on G2.com.
The system is super easy to use and I love that I can schedule messages well in advance; it makes organizing my work a breeze. I also find it makes promotional work so much easier - I prefer to do text message giveaways more now than anything else. Picking a winner takes 30 seconds! Review collected by and hosted on G2.com.
I would love to be able to secure a code word even while the message is in draft mode. Review collected by and hosted on G2.com.
I like the easy accessibility of the platform. It's simple to navigate through. Review collected by and hosted on G2.com.
I wish text messages could have a larger character limit. Review collected by and hosted on G2.com.
I love the ease of use of the system. I can get a text marketing message out in less than 5 minutes! The messages look really clean and match our brand, thanks to the ability to add hyperlinks to the texts. We also love adding emojis to spice up each message. Right now we are just using the service for text marketing, but are interested in looking at ways to expand. Of all the text marketing systems we looked at, the pricing for this product was the most reasonable. Review collected by and hosted on G2.com.
The only thing that would really make things smoother is if we secured our own custom shortcode. Review collected by and hosted on G2.com.
M360 makes it easy for us to tailor content for our customers. We especially like that we can segment our messaging to ensure that we are reaching customers with content that is relevant and interesting to them. The real-time analytics are also top-notch. Our customer service rep (Lauren G.) is amazing--always available to assist us and brainstorm new campaigns. Review collected by and hosted on G2.com.
I think some of the tabs on the dashboard could be more descriptive. Sometime I have to hunt around to find the correct section. Review collected by and hosted on G2.com.
M360 is extremely user-friendly. Utilizing their mobile marketing program to engage with our customers is just as easy as sharing a social media post or sending an email, making it an excellent tool for our clients! Anyone can easily navigate the website, and the reporting we get is very digestible for our clients. Review collected by and hosted on G2.com.
Nothing comes to mind. My experience with M360 has been wonderful. Review collected by and hosted on G2.com.
Easy to use, comprehensive reporting, fantastic customer support team that is hyper-responsive! As an agency partner who logs in nearly daily, I find the platform very user friendly and a great addition to our marketing efforts both for us and for the clients we work with. Review collected by and hosted on G2.com.
I can't find anything that I dislike about M360. My experience with them has been nothing short of excellent. Review collected by and hosted on G2.com.
I love the quick response from the M360 team anytime I have a question; Lauren is always super responsive and helpful. Review collected by and hosted on G2.com.
There is not much to dislike. M360 does everything it has been promised to do. Review collected by and hosted on G2.com.
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