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M360 Reviews & Product Details

M360 is an end-to-end marketing solution for shopping centers that streamlines multi-channel marketing execution, delivers personalized messages to shoppers at the most influential moments, and provides user-friendly reporting on KPIs that matter. With M360, shopping centers can build more complete shopper profiles, manage off-property and proximity-based text and email messaging, create automated messaging workflows, and view results in real time – all from a single platform.

Seller

Pocketstop

Product Description

Overview by

Kristen Lawrence

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M360 Reviews (23)

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RISHABH S.

Business development intern

Mid-Market (51-1000 emp.)

6/26/2022

"Best tool for marketing!"

5/5

What do you like best about M360?

The user interface is friendly and it is very easy to use. I can easily send messages to my customers very easily through this app. Review collected by and hosted on G2.com.

What do you dislike about M360?

As of now, I don't find anything bad about this product. Review collected by and hosted on G2.com.

Casey M.

Regional Marketing Manager

Enterprise (> 1000 emp.)

10/27/2021

"The perfect solution to managing a large marketing program!"

4.5/5

What do you like best about M360?

M360 takes all of our tools (mobile, wifi messaging and email) combines them in one place. Managing 15-20 centers with all of these diverse tools can be cumbersome. M360 removes that complication by providing a platform for capturing all the consumer data, analyzing the data and providing a platform for engagement with those contacts in a meaningful way. The segmentation and ability to tailor the information to interest, it allows us a much more individualized, powerful voice when speaking to our consumers when re-targeting. It is fantastic program to manage large scale programs across portfolios, even with differing clients and participation.

The dashboard puts all of those tools at your finger - analyzing your results from campaigns and consumer messaging. It visually keeps you on track for how to adjust programming quickly to garner new results. The level of customizable information for reporting such as, time periods, trends, insights and specified promotion results. Review collected by and hosted on G2.com.

What do you dislike about M360?

With the integration of emails to the platform - I have no dislikes. Certain parts require more intensive training, but the system is pretty intuitive. Review collected by and hosted on G2.com.

What problems is M360 solving and how is that benefiting you?

Managing a corporate marketing program over a large portfolio is difficult. Literally combing over dozens of reports to combine results and analyze is not always an option - we needed a solution to simplfy the way we engage with consumers, a solution to report those results in one place and see how they can integrate together - that solution has been M360. This platform makes it more feasible to garner results across a larger scale, but retains the ability to hyperfocus on the individual market. The ability to adjust your messaging mix by market and across many markets instantaneously is priceless. I can now speak to consumer more effectively because the data tells me how they want to be engaged with and when. We are able to constantly see real time information on our efforts. It takes the guessing out of re-targeting, therefore reduces opt outs and frivilous messaging that is not translating to results. Review collected by and hosted on G2.com.

Joy E.

Sales Representative

Small-Business (50 or fewer emp.)

1/4/2022

"Marketing"

4/5

What do you like best about M360?

I like the personally assigned team and the weekly/biweekly meetings. They are very attentive and professional. Review collected by and hosted on G2.com.

What do you dislike about M360?

I dislike the fact that if it's an industry that they are not familiar with, they make promises they are unable to fulfill. They have a one size fit all method for all industries. Review collected by and hosted on G2.com.

Michelle R.

Marketing Director

Small-Business (50 or fewer emp.)

7/27/2021

"Great Tool for Full-Service Marketing Efforts"

4.5/5

What do you like best about M360?

The system is super easy to use and I love that I can schedule messages well in advance; it makes organizing my work a breeze. I also find it makes promotional work so much easier - I prefer to do text message giveaways more now than anything else. Picking a winner takes 30 seconds! Review collected by and hosted on G2.com.

What do you dislike about M360?

I would love to be able to secure a code word even while the message is in draft mode. Review collected by and hosted on G2.com.

Recommendations to others considering M360:

Learn as much as you can about the product - there are so many facets! We use simple text message marketing and find it would great for reminders and promotions. Review collected by and hosted on G2.com.

What problems is M360 solving and how is that benefiting you?

It's a very non-invasive yet thorough way to interact with customers. I use it for event reminders and we've seen a huge uptick in traffic. Review collected by and hosted on G2.com.

Amanda L.

Marketing Manager

Mid-Market (51-1000 emp.)

11/29/2021

"M360 Review - SouthPark Mall"

5/5

What do you like best about M360?

I like the easy accessibility of the platform. It's simple to navigate through. Review collected by and hosted on G2.com.

What do you dislike about M360?

I wish text messages could have a larger character limit. Review collected by and hosted on G2.com.

Rockford P.

Interactive Media Administrator

Mid-Market (51-1000 emp.)

5/26/2021

"Great Text Marketing Service"

5/5

What do you like best about M360?

I love the ease of use of the system. I can get a text marketing message out in less than 5 minutes! The messages look really clean and match our brand, thanks to the ability to add hyperlinks to the texts. We also love adding emojis to spice up each message. Right now we are just using the service for text marketing, but are interested in looking at ways to expand. Of all the text marketing systems we looked at, the pricing for this product was the most reasonable. Review collected by and hosted on G2.com.

What do you dislike about M360?

The only thing that would really make things smoother is if we secured our own custom shortcode. Review collected by and hosted on G2.com.

Valerie C.

Sr. Marketing Director

Small-Business (50 or fewer emp.)

4/19/2021

"M360 is Essential to Our Marketing Efforts"

5/5

What do you like best about M360?

M360 makes it easy for us to tailor content for our customers. We especially like that we can segment our messaging to ensure that we are reaching customers with content that is relevant and interesting to them. The real-time analytics are also top-notch. Our customer service rep (Lauren G.) is amazing--always available to assist us and brainstorm new campaigns. Review collected by and hosted on G2.com.

What do you dislike about M360?

I think some of the tabs on the dashboard could be more descriptive. Sometime I have to hunt around to find the correct section. Review collected by and hosted on G2.com.

What problems is M360 solving and how is that benefiting you?

Texting is the most intimate method of marketing and M360 allows us to do so in a responsible way so we aren't inundating our customers with too much or irrelevant content. We launched our first keyword campaign about two months ago supported by onsite signage, eblasts and social media and have had a great response with almost 300 opt-ins to tags that allow us to customize broadcast messages. We have also been able to measure a high # of click-throughs to our website. Plus one of our tenants posted an exclusive offer and received 40 redemptions. Review collected by and hosted on G2.com.

Abby R.

Account Executive

Small-Business (50 or fewer emp.)

6/2/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"User-friendly & great way to communicate with customers!"

5/5

What do you like best about M360?

M360 is extremely user-friendly. Utilizing their mobile marketing program to engage with our customers is just as easy as sharing a social media post or sending an email, making it an excellent tool for our clients! Anyone can easily navigate the website, and the reporting we get is very digestible for our clients. Review collected by and hosted on G2.com.

What do you dislike about M360?

Nothing comes to mind. My experience with M360 has been wonderful. Review collected by and hosted on G2.com.

What problems is M360 solving and how is that benefiting you?

We use this product for many of our shopping centers. M360, specifically their Straightxt program, is an effective way for us to give our shoppers exclusive offers to increase traffic to the centers. Additionally, due to the reporting we have access to within M360, we can easily see what types of special offers and overall messaging work best with our audience. Review collected by and hosted on G2.com.

Kim G.

Account Supervisor

Small-Business (50 or fewer emp.)

1/26/2021

"Fantastic Product with Great Customer Support"

5/5

What do you like best about M360?

Easy to use, comprehensive reporting, fantastic customer support team that is hyper-responsive! As an agency partner who logs in nearly daily, I find the platform very user friendly and a great addition to our marketing efforts both for us and for the clients we work with. Review collected by and hosted on G2.com.

What do you dislike about M360?

I can't find anything that I dislike about M360. My experience with them has been nothing short of excellent. Review collected by and hosted on G2.com.

Recommendations to others considering M360:

If you are looking to start a mobile or wifi program for yourself or a client, definitely look in to M360 to see how they can help. I am confident they can find a solution and take your programming to the next level. Review collected by and hosted on G2.com.

What problems is M360 solving and how is that benefiting you?

In Q4 of 2020, M360 helped us to be fast acting when getting important messages out to consumers around the holiday season and helped us track year over year traffic for our clients. This has been one of the best ways to prove ROI for our client's marketing efforts which at times can be challenging. Review collected by and hosted on G2.com.

Jessica P.

Owner

Small-Business (50 or fewer emp.)

9/9/2021

"M360 is Helpful!"

4.5/5

What do you like best about M360?

I love the quick response from the M360 team anytime I have a question; Lauren is always super responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about M360?

There is not much to dislike. M360 does everything it has been promised to do. Review collected by and hosted on G2.com.