The biggest advantage of the tool is the ability to fully customize it for implementation on the site. You can customize not only the look of the search engine, but also filters and other functionalities. Review collected by and hosted on G2.com.

Proper configuration requires knowledge of the tool, but the implementation team is very helpful in this regard. Review collected by and hosted on G2.com.

What I like most are the autocomplete and product recommendation features. They help customers find what they are looking for more quickly, while also showing them other products they might be interested in. I see them as a good salesperson who guides customers through their shopping journey, helps them navigate the product range, and recommends items they might otherwise never have found. Review collected by and hosted on G2.com.

The only thing I dislike is the somewhat higher price. However, I understand that similar applications are generally in a comparable price range. Review collected by and hosted on G2.com.

I’ve been using Luigi’s Box for quite some time, and overall, I’ve had a very positive experience with it. It has noticeably improved the search and recommendation functionality on our website. The search results are fast and relevant, which makes it much easier for customers to find the products they are looking for. I’ve also seen a positive impact on user engagement and conversions. I would definitely recommend Luigi’s Box to anyone looking for a reliable and effective search and recommendation tool. Review collected by and hosted on G2.com.

I honestly haven’t come across any major downsides so far. The implementation process went smoothly, and whenever I’ve needed help, the support team has been quick to respond and very helpful. Review collected by and hosted on G2.com.

In addition to the excellent autocomplete and search capabilities, we highly appreciate the advanced analytics dashboard. It gives us a clear overview of what our customers are searching for and where we have search gaps. The AI-powered recommendations have also noticeably boosted our conversion rates and order value. It is a truly powerful all-in-one system. Review collected by and hosted on G2.com.

While the tool is powerful, some advanced features are still buried deep in the menus and can be hard to locate. The user interface would benefit from better navigation and a more intuitive layout. Sometimes it feels like you need too many clicks to perform simple adjustments, so a bit of UI/UX polishing and better search within the admin dashboard itself would go a long way. Review collected by and hosted on G2.com.

Luigi's Box helped us to gain more conversions at our webstores. Customers receive tailored search results and recommendations which resulted in a higher cart value. It is really easy to configure it. Integration with Magento 2 was smooth. Review collected by and hosted on G2.com.

Generally, Luigi's Box inserts its code into our website code - I wish there was another way. Review collected by and hosted on G2.com.

Compared to regular search, Luigi's Box offers a more sophisticated solution, including product whispering and a very detailed filtering of the product range. The processing is second to none, and I also appreciate the virtually instantaneous recording of changes in our catalogue. Review collected by and hosted on G2.com.

Occasionally, it would be useful to be able to hide a specific product or category from the search. Review collected by and hosted on G2.com.

What I like most is that Luigi's Box is completely outside the computing resources of the e-shop. Before that, we used a solution for Woocommerce, which was a burden on the server and caused problems. With Luigisbox, it's different, all indexing and searching is done on their servers, which is an advantage. The integration was very simple and intuitive. They have a tool for replacing the original search on the e-shop. The user can pair products themselves in the interface. We had a problem with variable products, which the support solved by taking care of processing all feeds and solving it.

From a business point of view, we noticed that products that people had not discovered before started to sell. It is clear that artificial intelligence in search can offer people what they are looking for. When communicating with the sales department, the salesman was also helpful and was able to understand the short-term increased traffic to our e-shop by various Chinese bots. The Luigi's Box service definitely has its payback and is worth its price. Review collected by and hosted on G2.com.

I don't like that the price of the service is not listed transparently on their website. Review collected by and hosted on G2.com.

Fast, accurate search that still performs well even when users make typos. We especially appreciate the high-quality autocomplete and the product recommendations—they genuinely help customers find what they’re looking for more quickly. Review collected by and hosted on G2.com.

The price quote took a while to come through, as our email about going live on the production site was initially overlooked on their end. Once that was cleared up, though, everything went smoothly. Review collected by and hosted on G2.com.

We have recently set up "Customize search results" in the search field on our website for products that are often searched for under a different/slang name than the one we have listed on the e-shop. We have also focused on the "Search without results" section and our sales have increased slightly. All communication with support is excellent. Review collected by and hosted on G2.com.

I'll repeat myself, Luigi's box has a very diverse range of options that can be used in the e-shop and will help us. I wouldn't change anything. Review collected by and hosted on G2.com.

The greatest strength for me is the combination of very good UI/UX and powerful search. The results are relevant, fast, and the frontend appears clean and modern, which directly positively impacts the user experience.

The integrations (e.g., in Shopware) are also generally well implementable and offer many possibilities, especially in conjunction with the recommenders. From my perspective, these have great potential for increasing revenue and improving shopping carts.

The performance is overall strong, both in search and recommendations. Combined with the AI-based features, this ensures noticeably smarter product display.

In terms of pricing, one must familiarize themselves with the model (units), but with proper use, a positive ROI is definitely realistic.

I would also like to particularly highlight the support and onboarding team: fast, helpful, and open to feedback – which is extremely important in such a setup. Review collected by and hosted on G2.com.

A clear weak point currently is the topic of analytics. Especially with banners – for example, in search or on product detail pages – one does not receive really clean or reliable data. This makes it difficult to correctly assess performance and to make informed optimizations based on it.

Overall, the evaluations and tracking could be significantly more transparent and granular in some areas, especially if one wants to work more data-driven and needs comprehensible details for that. Review collected by and hosted on G2.com.