One of the real innovative features of Lookback is the real-time remote user research. You can communicate directly with the users and see what they see while getting their reactions as they happen. Review collected by and hosted on G2.com.

What do you dislike about Lookback?

It can be frustrating when the connection drops. It's only happened to me personally twice but it's not cool. It only happens for a few seconds but it always seems to be right at the point I am most interested. Murphy's Law I guess. Review collected by and hosted on G2.com.

Recommendations to others considering Lookback:

Consider what you are requiring to do with a user testing service as well as your budget. There are a number of services out there, you just need to find the one that's the best for you. Review collected by and hosted on G2.com.

What problems is Lookback solving and how is that benefiting you?

I have used Lookback for a few different things. When we launched our new website it was helpful to get direct feedback from users. It saved us tons of time and money with the last phase of development. We also used Lookback to conduct post purchase interviews with clients. They were very impressed with the high-tech, sophisticated methods in which we conducted the interview (thanks Lookback). Review collected by and hosted on G2.com.

Nick B.

UX Instructor

Higher Education

Mid-Market (51-1000 emp.)

9/28/2018

"A well built tool that I use regularly"

4/5

What do you like best about Lookback?

Lookback is really easy to set up and use. We use it regularly to record our in-house usability testing. It records both the facial reaction and the screen. My favorite part though is the ability to highlight key moments and add comments to them so that you can quickly refer to them later. Review collected by and hosted on G2.com.

What do you dislike about Lookback?

Sadly Lookback doesn't have an iOS app. We're going to begin expanding into mobile, and I worry that we're going to have to find something else to use for testing mobile. Review collected by and hosted on G2.com.

Recommendations to others considering Lookback:

The nice thing about Lookback is that it's free to try. I would recommend trying it on one of your upcoming usability tests and see if it works well for your process. Review collected by and hosted on G2.com.

What problems is Lookback solving and how is that benefiting you?

The big issue that we're solving is that not everybody can be in the room to experience our in-person testing, and none of the stakeholders want to watch the whole thing. Lookback makes it easy to share highlights with everybody so that they can all get the value out of our usability testing. Review collected by and hosted on G2.com.

Helio C.

Senior Product Designer

Computer Software

Mid-Market (51-1000 emp.)

9/28/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Good tool, but still have to improve on tablet"

4/5

What do you like best about Lookback?

Easy interaction

Simple UI

Videos have a nice quality

Flexible to be tested on Phone, PC and Tablet. Native App or Web.

LIVE MODERATED TESTED. Maybe the best thing. Review collected by and hosted on G2.com.

What do you dislike about Lookback?

If users rotate the device, lookback stretches the screen and/or records part of it.

It doesn't record well where a user has tapped on the screen.

For unmoderated, users struggled with the splitting screen or/and how to show again the tasks. Review collected by and hosted on G2.com.

Recommendations to others considering Lookback:

For remote User Testing, so far, and comparing to UserTesting.com this one is the best tool if you're going to use with your own audience. Review collected by and hosted on G2.com.

What problems is Lookback solving and how is that benefiting you?

Remote user testing as most of the users are all over UK and as they are internal users, the amount spent to bring them over to a physical lab would be a way more expensive. Also, there is a possibility for the stakeholders to observe the test online and live. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/27/2018

"Great way to do research remotely"

4.5/5

What do you like best about Lookback?

I love that I can get this level of customer feedback without having to actually be in the room with a customer. I like that only minimal software is needed to get running. We have some remote employees so this also works well for presenting and gathering feedback with those members. Review collected by and hosted on G2.com.

What do you dislike about Lookback?

I wish the tool worked with any browser but I understand the challenge they have. Some customers might not be allowed to install Chrome extensions so that can be a challenge. Review collected by and hosted on G2.com.

Recommendations to others considering Lookback:

This is easy enough for anyone to get setup in a short amount of time. It really has a lot of good functionality and valuable user testing. Review collected by and hosted on G2.com.

What problems is Lookback solving and how is that benefiting you?

By using Lookback I can get internal company feedback or customer feedback without a lot of overhead. This gives me and the recipient flexibility as to when they take the test I setup. I also like that I can use a live session to get feedback without being there. Review collected by and hosted on G2.com.

Max G.

Senior Web Designer

Telecommunications

Enterprise (> 1000 emp.)

5/22/2018

"LookBack is a great tool for usability testing"

5/5

What do you like best about Lookback?

I really love LookBack. It's a great tool for conducting live, remote usability tests. The options for watching users interact with your website or app, while also doing a simultaneous video chat, are really fantastic. It's also great that you can invite team members to observe sessions. Review collected by and hosted on G2.com.

What do you dislike about Lookback?

Every once in a while, I run into connectivity issues during sessions. While this is rare, it's extremely frustrating when it does happen... ugh. Review collected by and hosted on G2.com.

Recommendations to others considering Lookback:

LookBack really is leaps and bounds ahead of other tools. It's the only one I've found that can do remote usability testing for native apps as well as websites. Review collected by and hosted on G2.com.

What problems is Lookback solving and how is that benefiting you?

We use LookBack in order to conduct remote and in-person usability tests and user interviews. It's great for recording sessions, including screen activity, audio, and video. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

9/28/2018

"Simple tool that needs more reliability"

3.5/5

What do you like best about Lookback?

Very easy to use and get going with recording. Videos are centralized and easily accessible. Caption or annotation feature is useful. Review collected by and hosted on G2.com.

What do you dislike about Lookback?

Videos tend to take a while to upload to the cloud. There's no option to save videos locally, and we've lost videos that weren't able to uploaded properly. Review collected by and hosted on G2.com.

Chloe Alexandra M.

UX Design Lead

Internet

Enterprise (> 1000 emp.)

4/19/2018

"Great Usability Testing Tool!"

5/5

What do you like best about Lookback?

LookBack is a great usability testing tool. I love that you can actually test mobile sites remotely and still get video of both the screen and the participant's face. Review collected by and hosted on G2.com.

What do you dislike about Lookback?

Absolutely no complaints here. LookBack has been totally solid. Review collected by and hosted on G2.com.

Verified User in Internet

Mid-Market (51-1000 emp.)

7/30/2018

"Works great for in person or remote"

4/5

What do you like best about Lookback?

Everything is now stored on the cloud. Instead of having to have an external hard drive. Review collected by and hosted on G2.com.

What do you dislike about Lookback?

Buggy. Sometimes sound or video cuts out mid session for remote observers. Review collected by and hosted on G2.com.

Lily J.

Senior UX Designer

Computer Software

Mid-Market (51-1000 emp.)

4/23/2018

"Simply the Best Usability Testing Tool"

5/5

What do you like best about Lookback?

LookBack is a fantastic user interview app. You'll love the option to export videos and the ability to collaborate with team members. Review collected by and hosted on G2.com.

What do you dislike about Lookback?

LookBack is fantastic, but I wish it didn't make users download and install plugins... Review collected by and hosted on G2.com.

Verified User in Internet

Mid-Market (51-1000 emp.)

5/15/2018

"Great for mobile user testing"

4.5/5

What do you like best about Lookback?

In our experience, Lookback has been extremely useful in gathering feedback from real users on our UX on mobile. We often work with very non-tech-savvy users when we are testing and the platform is simple enough that they can use it independently on their end. Review collected by and hosted on G2.com.

What do you dislike about Lookback?

We've had experiences where the user cut out or recording appeared slow. These aren't common but they happen - could be related to the user's internet connection. Review collected by and hosted on G2.com.