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At a Glance
Market Segments
Mid-Market (63.2% of reviews)
Mid-Market (47.3% of reviews)
Entry-Level Pricing
No pricing available
Free
Lookback
Star Rating
(21)4.3 out of 5
Market Segments
Mid-Market (63.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about LookbackMaze
Star Rating
(113)4.5 out of 5
Market Segments
Mid-Market (47.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Lookback excels in ease of setup, achieving a perfect score of 10.0, while Maze, with a score of 9.5, still offers a smooth onboarding experience but may require slightly more time for configuration.
- Reviewers mention that Lookback's video interview feature stands out with a high score of 9.4, providing a robust platform for capturing user insights, whereas Maze's video interview functionality is rated significantly lower at 6.7, indicating potential limitations in this area.
- G2 users highlight Lookback's superior team collaboration capabilities, scoring 9.4, which facilitates seamless communication among team members, while Maze's collaboration features are rated lower at 8.2, suggesting it may not be as effective for team-based projects.
- Users on G2 appreciate Lookback's feedback collection process, which received a score of 9.7, indicating a highly efficient method for gathering user insights, compared to Maze's score of 9.4, which, while still strong, may not be as comprehensive.
- Reviewers say that Lookback's data security features are robust, scoring 9.3, ensuring user data is well-protected, while Maze's security measures are also commendable but slightly lower at 8.7, suggesting a potential area for improvement.
- Users report that Lookback's product direction is highly rated at 10.0, indicating a strong commitment to future enhancements, while Maze's product direction score of 8.6 suggests that users may have some concerns about its long-term development trajectory.
Pricing
Entry-Level Pricing
Lookback
No pricing availableMaze
Free
Free
For individuals looking to kickstart usability testing, at no cost.
- 1 study per month
- 5 seats
- Pay-per use panel credits
Free Trial
Lookback
No trial information availableMaze
Free Trial is available
Ratings
Meets Requirements
8.7
15
8.1
79
Ease of Use
9.0
15
8.9
79
Ease of Setup
10.0
7
9.4
34
Ease of Admin
10.0
7
9.1
28
Quality of Support
8.2
10
8.7
64
Has the product been a good partner in doing business?
9.0
7
9.2
22
Product Direction (% positive)
10.0
16
8.4
66
Features by Category
User Response Methods
Not enough data
8.4
58
8.7
10
|
Verified
7.5
22
9.4
9
|
Verified
6.2
13
Not enough data
Feature Not Available
9.7
6
|
Verified
8.4
53
Participant Selection
Not enough data
7.6
37
Feature Not Available
Feature Not Available
Not enough data
7.6
12
Not enough data
7.1
32
Insights
Not enough data
8.2
57
9.4
8
|
Verified
8.2
47
6.7
5
|
Verified
7.8
44
Generative AI
Not enough data
6.8
11
Management
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Survey Management
Not enough data
9.7
10
Not enough data
8.5
8
Not enough data
9.3
10
Not enough data
8.0
10
Process Management
Not enough data
9.1
9
Not enough data
Feature Not Available
Not enough data
9.4
9
Not enough data
Feature Not Available
System Management
Not enough data
9.2
10
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Lookback and Maze are categorized as User Research
Unique Categories
Lookback has no unique categories
Maze is categorized as Enterprise Feedback Management and User Research Repositories
Reviews
Reviewers' Company Size
Lookback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Maze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
26.3%
Computer Software
21.1%
Writing and Editing
5.3%
Telecommunications
5.3%
Retail
5.3%
Other
36.8%
Computer Software
13.6%
Information Technology and Services
10.0%
Financial Services
10.0%
Design
9.1%
Transportation/Trucking/Railroad
3.6%
Other
53.6%
Discussions
Lookback has no discussions with answers
What is Maze software?
1 Comment
SJ
Maze is a software built to conduct unmoderated usability tests, with the possibility of including different types of questions beyond the usability test...Read more
Maze has no more discussions with answers
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