--- title: LiveReach AI Reviews meta\_title: 'LiveReach AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 10 reviews by the users' company size, role or industry to find out how LiveReach AI works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 10 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- ### LiveReach AI Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **exceptional AI features** of LiveReach AI, enhancing productivity and customer interaction seamlessly. [(2 mentions)](https://www.g2.com/products/livereach-ai/reviews?filters%5Bsentiment_snippet%5D=1615220&qs=pros-and-cons#reviews) Users commend the **excellent customer support** of LiveReach AI, which enhances overall satisfaction and operational efficiency. [(2 mentions)](https://www.g2.com/products/livereach-ai/reviews?filters%5Bsentiment_snippet%5D=1615253&qs=pros-and-cons#reviews) Users value the **ease of use** of LiveReach AI, which simplifies adoption and enhances team efficiency. [(2 mentions)](https://www.g2.com/products/livereach-ai/reviews?filters%5Bsentiment_snippet%5D=1615231&qs=pros-and-cons#reviews) Users highlight the **easy installation and setup** of LiveReach AI, making it seamless for teams to adopt. [(2 mentions)](https://www.g2.com/products/livereach-ai/reviews?filters%5Bsentiment_snippet%5D=1615017&qs=pros-and-cons#reviews) Users appreciate the **effective monitoring capabilities** of LiveReach AI, enhancing productivity and customer service across operations. [(2 mentions)](https://www.g2.com/products/livereach-ai/reviews?filters%5Bsentiment_snippet%5D=1614939&qs=pros-and-cons#reviews) Users faced **installation problems** due to underpowered Poe switches initially, but found the fix straightforward. [(1 mentions)](https://www.g2.com/products/livereach-ai/reviews?filters%5Bsentiment_snippet%5D=2003742&qs=pros-and-cons#reviews) Users find the **slow camera loading** to be an issue, but appreciate the support for resolution. [(1 mentions)](https://www.g2.com/products/livereach-ai/reviews?filters%5Bsentiment_snippet%5D=1615099&qs=pros-and-cons#reviews) ### Top Pros or Advantages of LiveReach AI ##### 1. Artificial Intelligence Users commend the **exceptional AI features** of LiveReach AI, enhancing productivity and customer interaction seamlessly. [ See 2 mentions ](https://www.g2.com/products/livereach-ai/reviews?filters%5Bsentiment_snippet%5D=1615220&qs=pros-and-cons#reviews) See Related User Reviews JD Jim D. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Security Software with Advanced AI Capabilities" What do you like about LiveReach AI? LiveReach allows us to monitor operations on or offsite for productivity, customer interaction, customer service, and damage claims. After using seve ![Thomas D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas D.") TD Thomas D. Mid-Market (51-1000 emp.) 5.0/5 "Best video platform for service businesses" What do you like about LiveReach AI? 1. Super simple functionality to clip footage, make cases and store footage for as long as you need it. 2. Very reliable streaming of camera feeds fo ##### 2. Customer Support Users commend the **excellent customer support** of LiveReach AI, which enhances overall satisfaction and operational efficiency. [ See 2 mentions ](https://www.g2.com/products/livereach-ai/reviews?filters%5Bsentiment_snippet%5D=1615253&qs=pros-and-cons#reviews) See Related User Reviews JD Jim D. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Security Software with Advanced AI Capabilities" What do you like about LiveReach AI? LiveReach allows us to monitor operations on or offsite for productivity, customer interaction, customer service, and damage claims. After using seve ![Thomas D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas D.") TD Thomas D. Mid-Market (51-1000 emp.) 5.0/5 "Best video platform for service businesses" What do you like about LiveReach AI? 1. Super simple functionality to clip footage, make cases and store footage for as long as you need it. 2. Very reliable streaming of camera feeds fo ##### 3. Ease of Use Users value the **ease of use** of LiveReach AI, which simplifies adoption and enhances team efficiency. [ See 2 mentions ](https://www.g2.com/products/livereach-ai/reviews?filters%5Bsentiment_snippet%5D=1615231&qs=pros-and-cons#reviews) See Related User Reviews KH Kenneth H. Mid-Market (51-1000 emp.) 5.0/5 "Seamless switch from old platform" What do you like about LiveReach AI? Ease of use and ease of adoption for my team of nearly 200 employees. Picture resolution is paramount for thorough inspections of vehicles pre and pos PK Paras K. Small-Business (50 or fewer emp.) 5.0/5 "Game changing technology that directly improves our bottom line!" What do you like about LiveReach AI? LiveReach AI has many things that I can go on and on about, however, if I had to pick one, it would be the ease of use of their dashboard and the spee ##### 4. Easy Setup Users highlight the **easy installation and setup** of LiveReach AI, making it seamless for teams to adopt. [ See 2 mentions ](https://www.g2.com/products/livereach-ai/reviews?filters%5Bsentiment_snippet%5D=1615017&qs=pros-and-cons#reviews) See Related User Reviews RP Richard P. Small-Business (50 or fewer emp.) 5.0/5 "Highly effective surveillance system" What do you like about LiveReach AI? LiveReach AI has been wonderful for us. Their level of service has been outstanding. - Easy installation and setup - Simple search feature to lo KH Kenneth H. Mid-Market (51-1000 emp.) 5.0/5 "Seamless switch from old platform" What do you like about LiveReach AI? Ease of use and ease of adoption for my team of nearly 200 employees. Picture resolution is paramount for thorough inspections of vehicles pre and pos ##### 5. Monitoring Users appreciate the **effective monitoring capabilities** of LiveReach AI, enhancing productivity and customer service across operations. [ See 2 mentions ](https://www.g2.com/products/livereach-ai/reviews?filters%5Bsentiment_snippet%5D=1614939&qs=pros-and-cons#reviews) See Related User Reviews JD Jim D. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Security Software with Advanced AI Capabilities" What do you like about LiveReach AI? LiveReach allows us to monitor operations on or offsite for productivity, customer interaction, customer service, and damage claims. After using seve ![Thomas D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas D.") TD Thomas D. Mid-Market (51-1000 emp.) 5.0/5 "Best video platform for service businesses" What do you like about LiveReach AI? 1. Super simple functionality to clip footage, make cases and store footage for as long as you need it. 2. Very reliable streaming of camera feeds fo ### Top Cons or Disadvantages of LiveReach AI ##### 1. Installation Problems Users faced **installation problems** due to underpowered Poe switches initially, but found the fix straightforward. [ See 1 mentions ](https://www.g2.com/products/livereach-ai/reviews?filters%5Bsentiment_snippet%5D=2003742&qs=pros-and-cons#reviews) See Related User Reviews KH Kenneth H. Mid-Market (51-1000 emp.) 5.0/5 "Seamless switch from old platform" What do you dislike about LiveReach AI? The only issue we ran into was underpowered Poe switches upon initial installation. Fix was easy ##### 2. Slow Streaming Users find the **slow camera loading** to be an issue, but appreciate the support for resolution. [ See 1 mentions ](https://www.g2.com/products/livereach-ai/reviews?filters%5Bsentiment_snippet%5D=1615099&qs=pros-and-cons#reviews) See Related User Reviews ![Hiten P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiten P.") HP Hiten P. Small-Business (50 or fewer emp.) 5.0/5 "Great tool to monitor operations" What do you dislike about LiveReach AI? At times the cameras were slow to load but the team assisted us on getting that fixed. ## Top-Rated Alternatives [ ![Rhombus](https://images.g2crowd.com/uploads/product/hd_favicon/a120213b00b0c755f561b06d13dbe23a/rhombus-systems.svg "Rhombus") Rhombus 4.6/5(610) ](https://www.g2.com/products/rhombus-systems/reviews) [ ![Spot AI](https://images.g2crowd.com/uploads/product/hd_favicon/05b49dc98e897f6efe187bf39d79c780/spot-ai.svg "Spot AI") Spot AI 4.8/5(75) ](https://www.g2.com/products/spot-ai/reviews) [ ![FacilityOS](https://images.g2crowd.com/uploads/product/hd_favicon/4f36484d2f1cfad4bb17b003c25e307d/facilityos.svg "FacilityOS") FacilityOS 4.7/5(264) ](https://www.g2.com/products/facilityos/reviews) [ View All Alternatives ](https://www.g2.com/products/livereach-ai/competitors/alternatives) PK Paras K. President and CEO Small-Business (50 or fewer emp.) 1/14/2025 "Game changing technology that directly improves our bottom line!" 5/5 What do you like best about LiveReach AI? LiveReach AI has many things that I can go on and on about, however, if I had to pick one, it would be the ease of use of their dashboard and the speed at which we are able to look up historical video footage. Review collected by and hosted on G2.com. What do you dislike about LiveReach AI? To be honest, there aren't any that we have discovered so far. We have had some feature requests when working with the system and they are well received by their development team! They have even pushed up some requests to the top of the line and released them very quickly. Review collected by and hosted on G2.com. What problems is LiveReach AI solving and how is that benefiting you? We operate car washes and the biggest problem we have is customers claiming that the car wash caused damage to their vehicle. Before LiveReach, this used to be a painstaking process to go back on an NVR and locate video footage and save it. Now with their technology, our team is no longer wasting time scanning through video footage and can use their very easy search functions to reduce the time it takes to locate specific events! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RP Richard P. President/CEO Small-Business (50 or fewer emp.) 1/27/2025 "Highly effective surveillance system" 5/5 What do you like best about LiveReach AI? LiveReach AI has been wonderful for us. Their level of service has been outstanding. - Easy installation and setup - Simple search feature to look for incidents - Quickly create alert, cases, or reports to share with others - Ability to setup different analytics to get much needed data - Extremely helpful tech support is there when you need them Review collected by and hosted on G2.com. What do you dislike about LiveReach AI? I haven't experienced any downsides with LiveReach AI. Review collected by and hosted on G2.com. What problems is LiveReach AI solving and how is that benefiting you? We were able to increase our wash cars per hour by seeing what where our pain points were and adjusting staff/equipment to increase flow. We used the data analytics to see how much time customers spend in the vacuum area and made adjustments to lower those times. We are to track usage via license plate recognition. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KH Kenneth H. Maintenance director Mid-Market (51-1000 emp.) 1/24/2025 "Seamless switch from old platform" 5/5 What do you like best about LiveReach AI? Ease of use and ease of adoption for my team of nearly 200 employees. Picture resolution is paramount for thorough inspections of vehicles pre and post wash Review collected by and hosted on G2.com. What do you dislike about LiveReach AI? The only issue we ran into was underpowered Poe switches upon initial installation. Fix was easy Review collected by and hosted on G2.com. What problems is LiveReach AI solving and how is that benefiting you? Currently exploring equipment up time functionality with the ai analytics on the platform Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JD Jim D. Small-Business (50 or fewer emp.) 12/8/2023 "Outstanding Security Software with Advanced AI Capabilities" 5/5 What do you like best about LiveReach AI? LiveReach allows us to monitor operations on or offsite for productivity, customer interaction, customer service, and damage claims. After using several other nationally recognized security camera brands, LiveReach won our business with excellent AI features, an easy-to-use interface, fair pricing, outstanding ROI, and great customer support. The pace of their invocation and willingness to add functionality to improve our operations continues to amaze us with regular feature upgrades, particularly in the AI feature set. All of this is on top of an outstanding user interface for managing large sets of cameras/angles. It is much more than a "security system". Review collected by and hosted on G2.com. What do you dislike about LiveReach AI? Not much to complain about. The few items we thought could use improvement were turned into positives when they considered our feedback and provided enhancements if other product users could share the feature. Review collected by and hosted on G2.com. What problems is LiveReach AI solving and how is that benefiting you? We are an express car wash. Beyond the basics of security, we use it to manage operation efficiency (are people and vehicles in the right places for the right lengths of time), reduces damage claims (and the time to manage the process and resolution), human resource management, reducing fraud (plate switching), training and coaching staff, tracking over or underuse of resources (ex how long vehicles occupy vacuum spots). These features all have an ROI for improved operations. The ease of use of the system also allows our team to share it's use. Previously, we had technical "power users" due to training requirements of other systems. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Benjamin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Benjamin S.") BS Benjamin S. Director of Operations Small-Business (50 or fewer emp.) 11/14/2023 "Sophisticated and intuitive software" 4.5/5 What do you like best about LiveReach AI? Without any training, I had easily mastered all of the basic functions required to search, find and capture video. It is extremely intuitive and has already saved me hours of searching for events in my video archives because of how easy it is to navigate. Review collected by and hosted on G2.com. What do you dislike about LiveReach AI? AI is still learning, so we're in the early stages and growing pains of this as a concept. This has little to do with LiveReach and more to do with AI in general. Review collected by and hosted on G2.com. What problems is LiveReach AI solving and how is that benefiting you? My previous camera system's search function was basically non-existant. So I had to spend almost a 1:1 time when searching for events. Without even trying, I can find events because the search function is so sophisticated and easy to use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Thomas D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas D.") TD Thomas D. Mid-Market (51-1000 emp.) 10/23/2023 "Best video platform for service businesses" 5/5 What do you like best about LiveReach AI? 1. Super simple functionality to clip footage, make cases and store footage for as long as you need it. 2. Very reliable streaming of camera feeds for remote viewing 3. Very accurate analytics for a variety of use cases that they are continually building out 4. Excellent customer service and willingness to listen to and incorporate our needs. 5. Implementation was a breeze. Review collected by and hosted on G2.com. What do you dislike about LiveReach AI? I don't have any legitimate issues with the platform. Overall I'm very satisfied. Review collected by and hosted on G2.com. What problems is LiveReach AI solving and how is that benefiting you? LiveReach solves our video management and operational analytics problems. We're now able to seemlessly capture, share and store important video footage. We're also able to leverage our camera infrastructure to gain better insights into our operations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Corey C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Corey C.") CC Corey C. Network Administrator Mid-Market (51-1000 emp.) 2/23/2024 "Best Surveillance Platform I've Seen" 5/5 What do you like best about LiveReach AI? Feature rich analytics with an intuitive UI Review collected by and hosted on G2.com. What do you dislike about LiveReach AI? Not a lot of reviews currently available Review collected by and hosted on G2.com. What problems is LiveReach AI solving and how is that benefiting you? Robust Business analytics allows tracking of people and vehicles at different branch locations for training more efficient customer service. AI detection capabilities allow for very fast complex searches. LPR on every camera allows detection of vehicles never before seen and quick isolation and viewing of previously seen vehicles. Easily configure and view cameras for location centric deployment. The list goes on but a definite must see if you are looking for a surveillance platform. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Hiten P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiten P.") HP Hiten P. Analyst Small-Business (50 or fewer emp.) 11/29/2023 "Great tool to monitor operations" 5/5 What do you like best about LiveReach AI? We love using the website to track incidents that occur at our car wash locations. They make it easy to create cases for all of our management team to use and collaborate on. Review collected by and hosted on G2.com. What do you dislike about LiveReach AI? At times the cameras were slow to load but the team assisted us on getting that fixed. Review collected by and hosted on G2.com. What problems is LiveReach AI solving and how is that benefiting you? Using Ai to give us data on customer throughput. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Small-Business (50 or fewer emp.) 10/31/2023 "Livereach is awesome!!" 5/5 What do you like best about LiveReach AI? Very easy to use. Customer support is great. Haven't experienced any downtime due to the equipment or software. Great product with great customer service. Review collected by and hosted on G2.com. What do you dislike about LiveReach AI? Nothing! Owner and the team at Livereach have been nothing but great. And listen to all feedback and improvement request. Review collected by and hosted on G2.com. What problems is LiveReach AI solving and how is that benefiting you? Damage claims. Makes it easy for my team to communicate between everyone involved in the approval/denial process and documenting the damage claim a customer brings to our attention. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Mid-Market (51-1000 emp.) 11/3/2023 "Modern Solutions" 5/5 What do you like best about LiveReach AI? LiveReachAI has provided our school with high quality, AI-assisted, security solutions. Their customer service is available for real time support. Review collected by and hosted on G2.com. What do you dislike about LiveReach AI? Initial compatibility concerns, that were resolved as we transitioned to the new system. Review collected by and hosted on G2.com. What problems is LiveReach AI solving and how is that benefiting you? Modern solutions to security recording and playback. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Categories on G2 [Physical Security](https://www.g2.com/categories/physical-security)[Video Surveillance](https://www.g2.com/categories/video-surveillance) ##### Explore More [Which voice recognition tool is best for IT companies](https://www.g2.com/discussions/which-voice-recognition-tool-is-best-for-it-companies)[Conversation intelligence systems best recommended](https://www.g2.com/discussions/conversation-intelligence-systems-best-recommended)[Which employee recognition platforms are rated highest for 51 to 200 employee companies looking to optimize recognition at scale?](https://www.g2.com/discussions/which-employee-recognition-platforms-are-rated-highest-for-51-to-200-employee-companies-looking-to-optimize-recognition-at-scale) [Best cloud-based desk booking platforms for flexible workplaces](https://www.g2.com/discussions/what-are-the-best-cloud-based-desk-booking-platforms-for-flexible-workplaces)[Best platforms for online learning and skill evaluation](https://www.g2.com/discussions/which-assessment-platforms-are-best-for-online-learning-real-skill-evaluation)[Pros and Cons Details](https://www.g2.com/products/livereach-ai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)