The output of the AI is as accurate and better in nearly all circumstances. Is it 100% perfect with the output? No, but it saves significant time and resources as compared to manual searching.
The customer support team is top notch, always responsive, and willing to listen to feedback. They are quick to address issues and work with our Salesforce admin to ensure that integration issues are addressed. If something is not addressable in a quick fashion (e.g., report creation), they are willing to work the issue further with their internal team and circle back. Review collected by and hosted on G2.com.
The new product feature launch isn't always seamless. Perhaps some more targeted outreach that correlates historical usage with feature launch could benefit others.
It's a small nit - sometimes the product names do not necessarily align with the functionality of the product, which is understandable, but it makes it hard for the product to resonate at times. Review collected by and hosted on G2.com.



