Leap Reviews & Product Details

I like that Leap makes it very simple for me to provide precise quotes for any product that we sell (windows/doors/roofs) and how easily organized it is. I can also modify each item individually such as adding frosting to a bathroom window, or switch from one brand of window to another. It allows me to save different configurations, for instance I'll make one quote for our Premium option and one quote for our Economically priced option, and switch between them during the pricing stage. It is a one-stop shop for us because once the customer is ready, Leap allows me to make the contract and have them sign instantly. We can also attach warranties and brochures to the emailed contract. Review collected by and hosted on G2.com.

Sometimes I have issues with WiFi connectivity even when I use my phone as a hotspot, Leap will hop off the connection randomly after a good while so I reconnect it. I make sure to save things every few minutes just in case this happens. For Change Order documents, I don't like how the sales rep doesn't receive an emailed copy of the customers' docusign. It only goes to the owners of our company and other approved administrators, so I personally have no copy of that document, which means I have no idea if the customer completed it, and I have no record of it. I don't like how I have to edit each individual window one by one to see the price difference between different options. For example, if the customer wants a quote for Low-e windows vs without the Low-e, I have to go to each window/door and toggle Low-e and save it, then go back and retoggle Low-e and save it. This can be time-consuming when there are 30 items on the order. There should be an option "select all" and then I can apply the Low-e upcharge. Review collected by and hosted on G2.com.

I like that Leap is user-friendly. When they have updates we are notified pretty quickly that we need to restart the app. The customer service department is very helpful when we have any issues at all. We use Leap every day and it is a huge entity in our company. Review collected by and hosted on G2.com.

The only downside I have about Leap is sometimes when updates are done it slows up the app and takes longer to load certain screens. Usually, it is fixed pretty quickly. Review collected by and hosted on G2.com.

I dislike the process, the fact that they promised a do it for you or with you service and failed to deliver, and the lack of support. Review collected by and hosted on G2.com.

Service is clunky, it does not allow companies to track data properly, it has a dated UI, and it is very expensive compared to much better products. Review collected by and hosted on G2.com.

Probably the ease of use. I can find everything I need quickly and can implement everything I need to build a quote within minutes. So far I am loving Leap! I use it every day traveling all over the state. It's with me every day and has been a major part of my business. Review collected by and hosted on G2.com.

I really haven't found any downsides with Leap for what I use it for. No issues here! Review collected by and hosted on G2.com.

I have been able to appreciate Leap's ease of use and implementation. I will also note that the contract generation and placeholder system is very intuitive as well as being very user-friendly. Review collected by and hosted on G2.com.

I have had issue after issue getting the help I need from customer support, in fact I am on week 4 of trying to figure out an issue that has been detrimental for one of my sales reps capabilities within the app. Review collected by and hosted on G2.com.

Leap is very easy to use. Pictures to make things more aesthetic and easy to follow so you know what you're doing. A lot of features are nice like the save customer feature if you have to switch to someone else you can still save all of your estimates and measurements Review collected by and hosted on G2.com.

It crashes frequently. Sometimes it doesn't save measurements or input Review collected by and hosted on G2.com.

It helps keep our jobs organized. Reports are easy to run. Review collected by and hosted on G2.com.

I don't like if you update the status tabs that it doesn't update the old jobs. I would like to see the ability to create custom payment options (i.e. add a Square option). Also if you have multiple jobs for one customer, it would be nice to have a way to name them so it's easier to look through all the jobs for the one you want (when you have a job open and click on the left side of the screen to change jobs, it's hard to tell which job is which). Need more tutorials or self help info. Review collected by and hosted on G2.com.

Usability and user access. Easy to get started with, complex enough for rigorous use. Getting users access and rolling is not laborious and it is easy to understand. Customer support is on point. Changes on the back end can be made quickly. Review collected by and hosted on G2.com.

I wish there was more API access to CRM's or have an ability to control how much and from where the program communicates. Review collected by and hosted on G2.com.

Leap is a very good idea, if you sell roofs, or windows, the application is setup and ready to go. If you do anything else however, good luck. Review collected by and hosted on G2.com.

The program is complicated, disjointed. Things that work in some views, do not work in others. Only works on Apple, but get ready to spend a lot of time in a web browser configuring things that load slowly, rarely fit the page, are described in vague terminology, and often don't work. Review collected by and hosted on G2.com.

Nice, clean proposals that customers receive quickly and can be pulled up a year later and modified. Saves time and looks better than my handwriting. Review collected by and hosted on G2.com.

You lose all the "Notes" when you make a change on the proposal, just like with the contract. I write a lot of notes and forget to attach pictures. So, I go back to add the picture, and the notes are erased. I wish I could make changes and keep the notes. Review collected by and hosted on G2.com.