I use LeadSquared Sales CRM daily in my work in the ed tech sales industry, and I believe it's one of the top CRM tools for managing business in a very easy way. It's excellent for smooth lead management and pin-to-pin data tracking. I like that I can track data very easily and efficiently, and it helps with business growth tracking, maintaining the sales funnel, and tracking employee productivity. As a sales manager, it allows me to manage correct data and monitor my team's performance effortlessly. Another thing I appreciate is that just one day of training is enough to understand how to use it. Review collected by and hosted on G2.com.

Sometimes the application gets down and needs an update to improve its running time. Review collected by and hosted on G2.com.

I like the way LeadSquared Sales CRM captures data throughout all the stages of the sales process, from lead generation to successful qualification of leads. It's helpful that all this information is stored in a single dashboard. After a lead has been successfully created and the client acquisition is done, all activities and tickets can be recorded in the system. I find it to be one of the finest tools we've had. It's great that everything is available on a single screen, making the flow of data and work execution much easier for our sales team. Review collected by and hosted on G2.com.

No issues faced while using Leadsquared Sales CRM, so nothing to dislike Review collected by and hosted on G2.com.

What I like most about LeadSquared is that it keeps everything organized without ever feeling complicated. From capturing leads to closing deals, the whole journey stays clearly visible, which makes my day-to-day sales work feel much smoother and easier to manage. Review collected by and hosted on G2.com.

I feel some features like advanced email tracking and deeper reporting could be improved. While the basics are strong, a few advanced capabilities are still missing Review collected by and hosted on G2.com.

I like how LeadSquared Sales CRM makes lead tracking and follow-up easy, with automation helping our team stay organized and save time. It's easy to track leads and follow-ups in one place; the automation workflows are really helpful by saving a lot of manual efforts, assigning leads, sending follow-up reminders, and updating stages automatically. Lead tracking helps us clearly see where every prospect is in the pipeline, which makes follow-ups faster and improves team coordination. The initial setup was smooth and easy for our team to get started. Review collected by and hosted on G2.com.

Sometimes the interface feels a bit cluttered and certain reports or workflows can take time to set up and customize properly. Review collected by and hosted on G2.com.

I’ve had an amazing experience with this CRM so far. It’s a great choice for businesses because it connects smoothly with other units like Marketing and the PMO. The best part for me is the follow-up automation—getting those morning emails helps me stay on track. On top of that, being able to send emails directly through the software saves me a lot of time every day. Review collected by and hosted on G2.com.

The UI is very slow, and it’s not user-friendly. Review collected by and hosted on G2.com.

What I like best about LeadSquared Sales CRM is its strong lead management and automation capabilities. It helps sales teams track leads efficiently, automate follow-ups, and manage the entire sales pipeline from a single platform. The mobile app and real-time activity tracking also make it easier for field and inside sales teams to stay productive Review collected by and hosted on G2.com.

he reporting could be more customizable, the interface could be more intuitive, and workflow configuration could be simpler for end users Review collected by and hosted on G2.com.

Since 2019, I have been working with Leadsquared CRM at two different companies, and my experience continues through to 2025. My introduction to Leadsquared was at Unacademy, where I first learned to navigate and utilize the platform. Later, at PagarBook, I took on the responsibility of building and configuring the entire Leadsquared system from scratch. In my current role, I manage every aspect of Leadsquared, from daily operations to system creation and ongoing maintenance. It's notable that PagarBook is among the few organizations where the Leadsquared implementation was handled entirely in-house. I find Leadsquared to be a highly user-friendly solution, making it ideal for both sales and support teams. Its transparent and efficient workflow, from initial setup to full execution, leads me to consider it one of the top choices available. There customer support are quick and efficient and one of the best in the business. Review collected by and hosted on G2.com.

A couple of features would improve this CRM. They are currently working on it after my feedback. Review collected by and hosted on G2.com.

I really like how LeadSquared Sales CRM organizes all the details and features a follow-up trigger that's super helpful. Adding all the details in the follow-up trigger means I don't have to remember anything, and it automatically shows up in my feed. Also, the way it tracks the sales funnel is very impressive. Review collected by and hosted on G2.com.

I wish there was a filter to qualify and distribute leads into types such as warm lead, hot lead, or not that useful. Review collected by and hosted on G2.com.

I really like LeadSquared Sales CRM's no-code sales automation for the U.S. market. The drag-and-drop automation builder is fantastic because it doesn't require any developer support, which allows our small U.S. team to build and tweak specific B2B sales automations easily. This includes CCPA-compliant lead captures and tailored follow-up sequences that only trigger during U.S. business hours, which is great for U.S. customer experience. High-intent lead prioritization features ensure that leads matching our ideal customer profile receive urgent attention, which has significantly cut manual admin work—75% reduction for our U.S. team. This enables our reps to focus 90% of their time on selling rather than updating spreadsheets or manually sending follow-ups. Plus, the initial setup of LeadSquared Sales CRM was incredibly straightforward and low-lift for our operations. Review collected by and hosted on G2.com.

I can't quickly pull a West Coast e-commerce client lead-to-close report or a state-level conversion rate dashboard. This makes it hard to identify high-performing U.S. markets for our Google Ads. We have to export raw data from LeadSquared to Google Sheets and build manual reports, which introduces human error and delays our data-driven decisions. I'd love to see pre-built U.S.-focused reporting templates and a simplified custom dashboard builder for non-technical users. Also, adding U.S. state-level data tagging would be great. Review collected by and hosted on G2.com.

I like the way it automates the entire sales process snd keeping it in one place. It also has a process to track the locations and save the conversations sales had with the customers. Review collected by and hosted on G2.com.

Sometimes the CRM was quite slow and slightly complex to use when comes to handling large amount of data.

Intital setup and learning curve had some ups and downs but we were able to use it smoothly. Review collected by and hosted on G2.com.