What do you like best about LawVu?
Anecdotally, I would say LawVu is the single most impactful tool I've used in my legal career that allowed me to to my job better, with greater efficiency, and in more progressive, business-forward and impactful ways than I could previously. It is the "daily driver" that facilitates our legal work, and is second only to our Westlaw subscription as the most important legal technology we simply couldn't live without.
As a proponent of the "new age" in-house legal department approach, where legal exists not as an internal law firm but rather a full-fledged business partner whose preeminent charge is to facilitate quality business decisions made with sound legal advice, LawVu helps us to synergize our law departement philosophy with effective delivery of legal services.
It is difficult to overstate the impact of LawVu on our legal operations, but the following are some of the ways it has been impactful:streamlined intake that puts the focus on our business stakeholders, their needs, their priorities, and allows legal to facilitate those priorities efficiently.
increased visibility of ALL legal work with less issues "slipping through the cracks"
common approach to internal legal services that is easily understood by lawyers, support personnel, management and business stakeholders, which helps to get everyone on the same page quickly and keep it that way, with easy status updating, matter tracking, communication, and document management
easily configurable business portal allowing legal to share important inforation with the business, receive matter/issue requests easily, and manage contracts (creation, approval, signing, storage, and key data) all within the same centralized solution
ability to track key data metrics over time that help with legal resource planning, management of existing legal resource allocation, and develop insights for socializing among our business stakeholders/partners
less back and forth from system to system, to files and folders, from source to source, in order to work on current matters, answer follow-up questions on closed matters, or resurface previous matters for new application
easy integrations with other systems - both commercially procured and custom developed or "home grown"
customer support has been exceptional, with extremely fast response times, regular and open contact with account rep, and excellent communication on feature requests, bug fixes, or any other quesitons Review collected by and hosted on G2.com.
What do you dislike about LawVu?
While the benefits far outweigh any downsides of using LawVu, there are a few areas where the system needs improvement:system notifications are not currently customizable by the user/administrator, so messages that come from LawVu don't have our company's "voice"
no built-in prioritization functions allowing the user to set priority for existing and incoming work (though with matters/contracts being extremely configurable, we've been able to implement our own prioritization mechanisms that satisfy this need)
built-in knowledgebase is great to have, but could use some additional features to make it really shine, such as additional document editing/formatting, more drill-down and categorization, and additional ways to present knowledge articles
document management is very good within individual matters and contracts, but there is no central document management module to allow visibility into ALL files/folders within LawVu in one place (this can be mitigated through utilizing their easy integration with Sharepoint, but our company does not currently use that integration)
not currently able to brand the system to give it a more "internal" feel like some other systems Review collected by and hosted on G2.com.