Krystal Reviews & Product Details

I have personally used Krystal since 2013 for various small business web hosting projects. The service and support from the Krystal team has been superb and I have seen the constant improvements made to their service over the years. I have since been working for a Multi Academy Trust for the past 8 years and utilise Krystal to host some of our public websites, along with various private websites that serves roughly 7000 users over 18 schools.

The service has been excellent and their support has been incredibly quick and helpful when required. From an operational perspective I have had no issues with their hosting, they have superb DDOS mitigations in place so haven't had any downtime, and they have an excellent self-service facility for backup and recovery. I have also seen the steady improvements to their customer portal and hosting interface (e.g. the customised cPanel) to make management of all our services incredibly easy.

There are plenty of options to choose from at Krystal to make sure it's right for your organisation, but I would absolutely recommend Krystal as your hosting provider. Review collected by and hosted on G2.com.

Genuinely, I cannot find a fault in their service. I have used them for years and the service and support is exceptional. Review collected by and hosted on G2.com.

Krystal are a perfect combination of great technology and readily available customer support.

They are transparent when there are (rare) issues, and are always approachable.

I like that they are a certified B Corp and actively work towards environmental goals.

I only recommend Krystal to my clients, they are lightyears ahead of the competition. Review collected by and hosted on G2.com.

I've never had an issue dealing with them.

The only thing I wish they had was static site hosting, but I would be surprised if that isn't being worked on in their lab. Review collected by and hosted on G2.com.

Support are phenomenal. In 5 years the longest I've waited for a reply is 5 minutes, always happy to help, give guidance and even support with fixes. I've tried a million and one hosting providers in my 10+ year career and none come close! Review collected by and hosted on G2.com.

Everything is literally great, only thing that could be improved in my opinion is the domains section of the site. UX is slightly clunky compared to competitors, but again nothing major! Review collected by and hosted on G2.com.

They offer a full range of packages for all levels of clients. We currently use them for reseller hosting. We have around 15 clients direct with them. Their customer service team is fantastic and super helpful. Review collected by and hosted on G2.com.

If I were to be super critical, it would be shared account access so we can log into our customer's accounts from one account. We use whm for the reseller side, but we have several clients we have signed up directly. This is a nice to have, not a necessity. Review collected by and hosted on G2.com.

The Krystal platform is easy to use and intuitive. The quality of the product is superb. The customer service is out of this world - the best I have experienced. The fact they are 100% green is the cherry on the cake. Review collected by and hosted on G2.com.

Totally faultless experience to-date (one year on the platform). Review collected by and hosted on G2.com.

The support is exceptional. I've never encountered any issues while dealing with them. Their exceptional customer support and affordable pricing make them an excellent choice. And everything is fantastic. Review collected by and hosted on G2.com.

Their servers are fast and reliable it would be great to have flexibility in tailoring the hosting environment to needs. sometimes glitchy. Review collected by and hosted on G2.com.

The tech support is 10/10. They answer easy and difficult queries quickly and accurately Review collected by and hosted on G2.com.

It's hard to navigate the older support docs sometimes Review collected by and hosted on G2.com.

Easy and attractive user interface with a live chat feature which is incredibly valuable to me. The Krystal team are always on hand to help. Review collected by and hosted on G2.com.

I do not dislike anything about Krystal Hosting & Domains Review collected by and hosted on G2.com.