# Krystal Reviews **Vendor:** Krystal Hosting Ltd **Category:** [WordPress Hosting Platforms](https://www.g2.com/categories/wordpress-hosting) **Average Rating:** 4.9/5.0 **Total Reviews:** 28 ## About Krystal Krystal is a web hosting and cloud service provider started in 2002 we specialise in cutting-edge tools and technology for businesses around the world. We do things differently, offering premium services that are sustainable without sacrificing performance. Today we’re the UK’s largest independent web hosting company, and the world’s only B Corp web host & public cloud provider. Whether it’s our award-winning web hosting, bespoke cloud services, VoIP solutions, or outstanding UK customer support, we never compromise on our products, service or planet-first approach. We are powered by 100% renewable electricity, and after reinvesting profits into improving our service, we direct any surplus cash towards environmental initiatives. We offset the carbon emissions of our entire workforce and plant millions of carbon-capturing, habitat-restoring trees. Whatever the size of your business or its ambitions, Krystal has a sustainable solution to futureproof your business and power your growth. ## Krystal Pros & Cons **What users like:** - Users commend Krystal's **exceptional customer support** , noting prompt responses and knowledgeable assistance that exceed expectations. (8 reviews) - Users commend Krystal for its **outstanding support** and reliable infrastructure that enhances overall hosting experience. (7 reviews) - Users commend Krystal for their **quick response** times, ensuring exceptional support with knowledgeable assistance whenever needed. (6 reviews) - Users value the **reliable performance** of Krystal, with consistent uptime and exceptional customer support enhancing their experience. (6 reviews) - Users find Krystal to be **affordable** , offering excellent value for money with numerous features and supportive service. (5 reviews) - Affordable Pricing (5 reviews) - Control Panel (4 reviews) - Customer Service (4 reviews) - Users commend the **ease of use** of Krystal's portal, appreciating its intuitive design and efficient migration process. (4 reviews) - Technical Support (4 reviews) **What users dislike:** - Users note that Krystal can be **expensive** , yet they acknowledge the exceptional quality justifies the cost. (3 reviews) - Users note the **high cost** of Krystal, but appreciate the exceptional service that comes with it. (2 reviews) - Users note the **high pricing** of Krystal, but feel the exceptional service justifies the cost. (2 reviews) - Users note **access restrictions** in Krystal, wishing for root level access, despite understanding shared hosting limitations. (1 reviews) - Users note that while **cost issues** exist, the exceptional service can justify the investment. (1 reviews) - Users find the **cPanel interface clunky** , but appreciate the support and resources available for assistance. (1 reviews) - Poor Customer Support (1 reviews) - Pricing Issues (1 reviews) - Slow Performance (1 reviews) - Slow Response (1 reviews) ## Krystal Reviews ### 1. Amazing Value for a solid a secure service **Rating:** 5.0/5.0 stars **Reviewed by:** Phillip P. | Cyber Security Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Krystal?** Krystals infrastructure is great. We have never experienced any downtime and their support is top-notch. The portal is easy to use and sites are easy to migrate and use. Customer service is always willing to go above and beyond, several times the tech team have helped me with issues that were outside of their support role. Update as of 24/10/2025: Krystal still remains a vital part of our buisness and they have only gotten better. They now offer a website builder. **What do you dislike about Krystal?** I have always had a perfect service from Krystal so I cant see any negatives. Update: Still nothing to mention here, no issues. **What problems is Krystal solving and how is that benefiting you?** Having a solid and relaible hosting solution helps our MSP immensly as we offer uninteruppted uptime on websites. The ease of use and all round fuctionailty of the Krystal panels is great for a reseller. The costs are very fair and you get excellent support alongside a solid server. Update: We now use Krystal for hosting .gov.uk domains, as all other registrars do not do this. Sometimes it takes a few weeks, but I think that's standard as it relies on Gov depeartments. But no issues with the process. ### 2. Good service and features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Krystal?** The support is the main thing that has kept me at Krystal for years for hosting services. I started with Smart Hosting, which was later taken over by Krystal. They have always been very responsive and knowledgeable. The package I use is pretty full featured. Though it not the cheapest hosting out there, you get a lot to leverage if you know how to use it, which I do daily. Though I have not really touched the sides of possibilities. there is a lot you can do with free, included features that come with Softaculous and other scripts, while Cpanel makes it a breeze to install and manage sites and server resources. For instance the 5-minute installs with Wordpress and other install scripts mean you can implement sites and services very quickly and easily. Levels of integration with other products and services really depends on your skill level but hosting services have many common frameworks and open source utilities to make integreation easy and possible. There are cheaper packages on Krystal itself, which allow from some experienting and exploring dabbling with hosting or for hosting one or a few specific sites at an afforable level. The servers are very fast, even with my badly implement CMS sites they can still hold up for reasonable user experience. Also am really grateful for the fact that Krystal have shown loyalty and patience to me as a humble customer, when I have needed it. Highly recommended hosting UK-based service. **What do you dislike about Krystal?** I don't really have any dislikes. The closest to downsides is the price is not cheap but then the service is exceptional. And if you make the most of it, it can pay you back. Also I wish sometimes I can get to root level access for certain installations - however as a shared hosting service, this is understandable security restriction. And I do need to use Cpanel mostly rather than command line interactions. So these are not really dislikes but adding balance. **What problems is Krystal solving and how is that benefiting you?** Easily launch and manage websites and online services, with additional support when needed. Possible to replace a number of paid/premium services if you know what you look for amongst hosting features. ### 3. Great Product, Great Support. Super Keen Pricing. **Rating:** 5.0/5.0 stars **Reviewed by:** Richard S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Krystal?** I have been hosting my own and client websites since 2001. I have been through some hosts I can assure you. For a long while, remained with a competitor of Krystal who, to be fair were good. Having migrated a client account to Krystal it was a no brainer to move mine. To go from a good 8 score with the old host to a 9.6/7 with Krystal was a game changer. Nothing in particular was better - but Krystal managed to give there all across the board. Of course nothing stays the same and I've seen hosts come and go. For some reason Krystal manage to outdo themselves at each stage. Nutshell. Really bloody pleased to have them as a service provider for me and for my clients. **What do you dislike about Krystal?** At the moment, they are .3 off perfect. But hey, giving them a 10 would be like saying they couldn't do any better. I feel they will so I'm holding back a couple of ticks so I can award them later. **What problems is Krystal solving and how is that benefiting you?** Everything is well done by them. Products are excellent with super keen pricing. Support and customer service are always as expected - excellent. ### 4. The BEST and ONLY Hosting Company I will EVER use. **Rating:** 5.0/5.0 stars **Reviewed by:** Adela M. | Sustainability Business Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Krystal?** I was looking for a friendly hosting comany, that also cared about the environment. Tired of the bigger hosting companies that kept getting taken over by even bigger hosting companies, I found Krystal. What a breath of fresh air. And as an environmetnalist myself, totally impressed to their commitment to green energy and sustainability I currently have reseller hosting with them for my clients, and business hosting for myself. In the many years I have been with them, I have never had any issues, maybe minor communication confusion, but every single ticket without exception was resolved, and with friendly and professional support team. I literally can't find anything bad to say about Krystal which is why I am also an affiliate, and also refer my own clients to them as I offer sustainability coaching. I encourage clients to run green businesses, and help them with the digital aspect.. so that means green hosting, green energy, as a start. Seriously - I have nothing but praise. And they probably don't even know how many clients I have referred to them! or how often I have talked about them in my podcasts and workshops. So. Just. Switc. To them. It's a no brainer. And my websites load fast, performs great, and if anything goes wrong, Support will help. Everytime. Via email ticket or live chat. Thanks Krystal. Keep up the good work. You have helped me stay in business. **What do you dislike about Krystal?** There is no downside to using Krystal... **What problems is Krystal solving and how is that benefiting you?** I need fast reliable hosting with great support to run my web desing side of my business. ### 5. The best in the business **Rating:** 5.0/5.0 stars **Reviewed by:** Alec R. | Music producer and Educator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Krystal?** Having used Krystal for years, (I'm an amateur web builder), I am absolutely amazed by the fact there hasn't ever been any problems with downtime. As some tasks and bugs can be a little bit too complicated for me to solve, the customer service is absolutely incredible. Any issues I've come across (usually because I've done something wrong!) has been solved almost instantaneously by customer service. I'm very happy being a Krystal customer and feel in very safe hands here. Great company with a service that's absolutely rock solid. **What do you dislike about Krystal?** I honestly can't think of anything. Very happy with the service! **What problems is Krystal solving and how is that benefiting you?** I usually run into issues surrounding DNS records and IP addresses as I don't pay much attention to the details when setting up domains and email addresses. The customer service can spot these issues like a hawk and fix them immediately and I'm always impressed by how quickly they do this and are overwhelminly helpful. A phenomenal team. ### 6. Brilliant, quick service from a UK based B-Corp hosting provider **Rating:** 5.0/5.0 stars **Reviewed by:** Chris Garland M. | Founder & Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Krystal?** Krystal are a B-Corp (which aligns with our company ethos and ethics), and provide a really quick response even to "non-urgent" tickets, 24/7. They're less expensive than most other providers & they provide more space on their shared servers than other high-street named hosting providers for less money. I've had loads of problems in the past using the bigger named providers where I ran out of inodes, RAM, etc and yet with Krystal, I haven't even used 30% of what's available. (Don't tell them that as they may put their prices up!) Oh, and you get an affilliate link when you move to them as a thank you. What is there more to like?? **What do you dislike about Krystal?** cPanel is a little clunky, but the support team are there to help and there are plenty of well written guides that are regularly updated to help you. **What problems is Krystal solving and how is that benefiting you?** Krystal are great as far as I can see. I wanted to find a better hosting provider than I'd been using for the previuous few years as their bills were about to jump from the initial "buying you a s a new client" prices. Krystal were cheaper, better and also aligned to our eco ethics as we plant trees (and a lot more besides) as well. ### 7. Fantastic Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jade D. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Krystal?** When I need help I generally needed it like yesterday. I really like how quick and responsive they are when I submit tickets. Bendo Oates has been a godsend and has been super speedy at fixing my issues when I had users my end reporting that my website was coming up not safe. He ran a scan, checked plugins and offered a plan forward, which fixed the problem but he was quick to answers any questions I had. Genuinley the people at the other end have actual knowledge and aren't just reading from a script in a centre somewhere. They are helpful and fix my issues that arise (normally self inflicted) without causing me any further stress. The platform is easy to use, billing is simple to sort out. It does exactly what I need it to and probably a whole lot more but I don't have a complicated set up. I migrated over from a previous company and although skeptical at first I've never had any issues or down time. The migration was effortless and smooth and since they've taken over they've done nothing but improve the service and hardware. **What do you dislike about Krystal?** Nothing that I can think of. I don't like 2 factor auth but that is being rolled in all over. **What problems is Krystal solving and how is that benefiting you?** I've mentioned previously it's the customer/tech support, it's actually helpful and supportive. ### 8. Great value for money and ethical too! **Rating:** 5.0/5.0 stars **Reviewed by:** Richard B. | Blogger, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Krystal?** The products are good value for money, the customer service is consistently excellent (based on four years experience) and on top of that its ethical and sustainable. There's nothing else I've found to match it. **What do you dislike about Krystal?** It could possibly be cheaper, but I suspect to the detriment of quality. **What problems is Krystal solving and how is that benefiting you?** Easy, secure, performant WordPress and email hosting. I get almost no spam or malware, those are all captured by their excellent filtering. My sites run quickly and without issue. ### 9. Fantastic service and support, great price too. **Rating:** 5.0/5.0 stars **Reviewed by:** Lenny W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2024 **What do you like best about Krystal?** I've been using hosting companies to host my multiple websites for my small business for over 20 years, some good, some not so good. I decided to change companies after my last host put their prices up. After research I decided on Krystal. Their packages, features and prices were impressive and when I signed up, they migrated my existing sites over and made sure everything was running perfectly. Customer support was superb, Ben Coleman in particular was fantastic, going above and beyond to make sure everything was just so, including answering all my daft questions. Even answering queries in the evenings and weekends. I can't fault the service and support I've had so far, it's far and away the best I've experienced in over 20 years of dealing with hosting companies. **What do you dislike about Krystal?** Nothing, the only dislike I have is that I never found them sooner. 😉 **What problems is Krystal solving and how is that benefiting you?** Easy to use service, fast and reliable, fair price. ### 10. Absolutely fantastic hosts with amazing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** James C. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Krystal?** Krystal are by far the best hosting company that I've come across. As a truly independent hosting provider, they have superb customer service, answering queries in minutes rather than days. **What do you dislike about Krystal?** Can't fault them, if I'm honest. I have moved over 100 clients to them and have had no problems with anything. **What problems is Krystal solving and how is that benefiting you?** They have a very affordable hosting platform which is scalable to any needs. The servers are by far the fastest I've used and have loads of functionality, including free backup and SSL certificates. Plus 100% green! ### 11. Great hosting with fabulous support **Rating:** 5.0/5.0 stars **Reviewed by:** Dyrck L. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Krystal?** The thing that puts them head and shoulders above the competition is their technical support. Even if I open a ticket and mark it as low priority I usually have a response within an hour or so and frequently much faster. The help is always first class too, delivered by intelligent, knowledgeable people. On top of that their hosting is fast, relieble and reasonably priced. **What do you dislike about Krystal?** I can't think of any negatives with Krystal Hosting. **What problems is Krystal solving and how is that benefiting you?** It is fast with great support. ### 12. Outstanding Service and Exceptional Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Krystal?** Krystal Hosting consistently impresses with their quick response times and their ability to resolve issues efficiently. They address both simple and complex problems with the same level of care and dedication, ensuring that every issue is handled thoroughly. Their support team is genuinely committed to providing the best possible assistance without overwhelming you with unnecessary questions, always going the extra mile to ensure complete satisfaction. **What do you dislike about Krystal?** Having been a loyal customer for over a decade, I can confidently say that Krystal has never let me down in terms of customer support. Their consistent reliability over the years is truly commendable, and there’s nothing in particular that I would consider a downside regarding their service. **What problems is Krystal solving and how is that benefiting you?** Technical problems with hosting and domain names. As a reseller, I dont't have to keep my clients waiting too long, thanks to Krystal's fast response approach ### 13. The Support team at Krystal are AMAZING **Rating:** 5.0/5.0 stars **Reviewed by:** Alison W. | Screenwriter, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Krystal?** Fair-priced domains are why I chose Krystal Hosting, but the amazing support team is why I stay. **What do you dislike about Krystal?** I can't think of anything! It just works well... But when I do have an issue (big or small) the support team always sort it out. **What problems is Krystal solving and how is that benefiting you?** Krystal Hosting helps me have two fabulous personal websites in cyberspace and are always there if I need help. ### 14. Great support **Rating:** 4.0/5.0 stars **Reviewed by:** Iain P. | Editor-in-Chief / Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Krystal?** Support staff are quick and detailed in their responses and actually seem keen to get issues resolved. I've felt "brushed off" with other hosts and providers in the past, but never with Krystal. **What do you dislike about Krystal?** Recent change in hosting packages have meant we've been pushed into an upgrade I don't feel we needed, but there are some benefits to it. **What problems is Krystal solving and how is that benefiting you?** No real problems. We need a host, we have one. ### 15. Most relaible and efficent hosting company I've come accross **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Krystal?** As a web developer I use many clients hosting companies and not one has the support level that Krystal has. They always respond quickly and the issues are always resolved with great efficently. I try to get all my clients to move their accounts to Krystal as these are the easist company to deal with. **What do you dislike about Krystal?** Never had any issues with Krystal to compain about. **What problems is Krystal solving and how is that benefiting you?** Their customer service saves me so much time with the speed they resolve any issues that arise. ### 16. Never let me down; nothing is too much trouble **Rating:** 5.0/5.0 stars **Reviewed by:** Rob J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Krystal?** Their customer service team is excellent. I've asked them technical questions about specific sites, sought their recommendatons for migrations and gradually scaled how much we use them to host our client sites as a result. They have plenty of different service plans/options for hosting so you can always find the right solution for a specific problem. It's easy and flexible to contact them with no buggering about with useless AI chatbots. Response times are swift no matter what the channel. Price-wise, they're competitive too. **What do you dislike about Krystal?** Honestly, struggling to think of anything! Rather than a dislike, I wonder whether their domain management UI could be improved? Compared with other hosts, the experience feels a little dated. This is a minor gripe though. **What problems is Krystal solving and how is that benefiting you?** Providing a perfect blend of reseller packages, VPS, migration advice and technical support. ### 17. Moved from a competitor, couldn't be happier **Rating:** 5.0/5.0 stars **Reviewed by:** Neil B. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Krystal?** Customer support is friendly, accurate and very helpful. **What do you dislike about Krystal?** Nothing bad to report so far. Very happy. **What problems is Krystal solving and how is that benefiting you?** Krystal hosts my websites and manages my domains. ### 18. Excellent Knowledgable and helpful support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Krystal?** UK based customer service, helpful, honest, and go the extra mile, interface is easy to navigate. **What do you dislike about Krystal?** There is a bug which causes multiple payments to go out when registering a new domain under my reseller account. I've highligted this bug a couple of times, and is still there after a year. **What problems is Krystal solving and how is that benefiting you?** Offering website hosting to clients, and easily managing them through cpanel. ### 19. Krystal gives excellent customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Krystal?** Overall communication. Ease of website navigation. Billing notification by e-mail. Simplicity. Cpanel. **What do you dislike about Krystal?** Can't think of anything at the moment or what. **What problems is Krystal solving and how is that benefiting you?** Simplicity and ease of use. ### 20. Excellent Hosting **Rating:** 5.0/5.0 stars **Reviewed by:** Jim E. | Technical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Krystal?** I host around 70 websites for clients on Krystal and in the 3 years I have used them I have found their support and service to be first class. Their pricing is reasonable and there is everything need for hosting and development. They use standard tools such as WHM so there is no learning curve. Help is available by chat during working hours or by ticket. They have a comprehensive online help section as well. **What do you dislike about Krystal?** To be honest I have used a few hosting companies and I could see many downside (non-standard, slow, poor assistance etc) but Krystal is exactly what I need and I cen get to it very quickly. I can't see much of a downside. **What problems is Krystal solving and how is that benefiting you?** Price and speed of sorting problems. ### 21. Excellent services and support from Krystal, highly recommend. **Rating:** 5.0/5.0 stars **Reviewed by:** Luke P. | Information Technology Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2023 **What do you like best about Krystal?** I have personally used Krystal since 2013 for various small business web hosting projects. The service and support from the Krystal team has been superb and I have seen the constant improvements made to their service over the years. I have since been working for a Multi Academy Trust for the past 8 years and utilise Krystal to host some of our public websites, along with various private websites that serves roughly 7000 users over 18 schools. The service has been excellent and their support has been increadibly quick and helpful when required. From an operational perspective I have had no issues with their hosting, they have superb DDOS mitigations in place so haven't had any downtime, and they have an excellent self-service facility for backup and recovery. I have also seen the steady improvements to their customer portal and hosting interface (e.g. the customised cPanel) to make management of all our services increadibly easy. There are plenty of options to choose from at Krystal to make sure it's right for your organisation, but I would absolutely recommend Krystal as your hosting provider. **What do you dislike about Krystal?** Genuinely, I cannot find a fault in their service. I have used them for years and the service and support is exceptional. **What problems is Krystal solving and how is that benefiting you?** Centralise all of our public domains and hosting requirements into a simplified hosted platform. This includes cPanel which includes numerous tools to simplify web hosting, and the entire service has built-in superb backup and recovery facilities for our organisation. ### 22. I don't recommend any other host **Rating:** 5.0/5.0 stars **Reviewed by:** Andi E. | Designer and developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Krystal?** Krystal are a perfect combination of great technology and readily available customer support. They are transparent when there are (rare) issues, and are always approachable. I like that they are a certified B Corp and actively work towards environmental goals. I only recommend Krystal to my clients, they are lightyears ahead of the competition. **What do you dislike about Krystal?** I've never had an issue dealing with them. The only thing I wish they had was static site hosting, but I would be suprised if that isn't being worked on in their lab. **What problems is Krystal solving and how is that benefiting you?** For me it's a perfect balance of performance and price, backed by custiomer support that is second to none. If I need technical support their online chat has always been great, and the staff are knowledgable and friendly. ### 23. Used for close to 5 years both for freelance + agency clients - best I've found, support is amazing. **Rating:** 5.0/5.0 stars **Reviewed by:** Jack F. | Creative Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Krystal?** Support are phenomenal. In 5 years the longest I've waited for a reply is 5 minutes, always happy to help, give guidance and even support with fixes. I've tried a million and one hosting providers in my 10+ year career and none come close! **What do you dislike about Krystal?** Everything is literally great, only thing that could be improve in my opinion is the domians section of the site. UX is slightly clunky compared to competitors, but again nothing major! **What problems is Krystal solving and how is that benefiting you?** I host multiple client websites on Krystal, agency ones too (I've used them across 3 agencies now). Super simple setup, never goes down, support is AMAZING when you need them. ### 24. Fantastic service and customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Damien D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Krystal?** They offer a full range of packages for all levels of clients. We currently use them for reseller hosting. We have around 15 clients direct with them. Their customer service team is fantastic and super helpful. **What do you dislike about Krystal?** If I were to be super critical, it would be shared account access so we can log into our customer's accounts from one account. We use whm for the reseller side, but we have several clients we have signed up directly. This is a nice to have, not a necessity. **What problems is Krystal solving and how is that benefiting you?** We need hosting for all of our clients, whether that for websites or custom software we have developed. Krystal hosting helps us achieve our goals for our clients. ### 25. Peerless hosting provider - thoroughly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Will H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Krystal?** The Krystal platform is easy to use and intuitive. The quality of the product is superb. The customer service is out of this world - the best I have experienced. The fact they are 100% green is the cherry on the cake. **What do you dislike about Krystal?** Totally faultless experience to-date (one year on the platform). **What problems is Krystal solving and how is that benefiting you?** Krystal allows us to run our data-heavy site on a platform that runs on renewables, which aligns with our values as a company. Their responsiveness as a team is extraordinary, which allows us to run a glitch-free service. ### 26. The Perfect Combination of Tech and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Abhinav A. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2023 **What do you like best about Krystal?** The support is exceptional. Ive never encountered any issues while dealing with them. Their exceptional customer support and affordable pricing make them an excellent choice. And everything is fantastic. **What do you dislike about Krystal?** Their servers are fast and reliable it would be great to have flexibility in tailoring the hosting environment to needs. sometimes glitchy. **What problems is Krystal solving and how is that benefiting you?** Their remarkable customer service ensures that any issues are promptly resolved, allowing us to focus on our business without disruptions. ### 27. Hands down the best hosting I've ever used. **Rating:** 5.0/5.0 stars **Reviewed by:** Fran G. | Web Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Krystal?** The tech support is 10/10. They answer easy and difficult queries quickly and accurately **What do you dislike about Krystal?** It's hard to navigate the older support docs sometimes **What problems is Krystal solving and how is that benefiting you?** They have the most uptime I've come across ### 28. I can confidently say: I've never experience customer service quite like it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Krystal?** Easy and attractive user interface with a live chat feature which is incredably vaulable to me. The Krystal team are always on hand to help. **What do you dislike about Krystal?** I do not dislike anything about Krystal Hosting & Domains **What problems is Krystal solving and how is that benefiting you?** I am a reseller of Krystal hosting. They help with a hosting and domain queries when ever I have them and promptly fix issues when they arise. - [View Krystal pricing details and edition comparison](https://www.g2.com/products/krystal/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+05%3A56%3A22+-0500&secure%5Bsession_id%5D=91d9a148-dc17-4c35-992d-3dcf0b4baaf7&secure%5Btoken%5D=30d86480ea8d5c7968c99115a04e22954b375290e4b720c6e02e192da675c94d&format=llm_user) ## Krystal Features **Content** - Static Content Caching - Dynamic Content Routing - Cache purging **Sorting & Filtering** - Attachment Search - Tags - Predefined Rules **Support** - Technical Support - Multiple Website Hosting - Bandwidth Support - Knowledge Base Support **Set Up** - Customization - Ease of Installation - Speed **Customization** - Self branding - Bandwidth support - Flexible hosting plans **Performance** - Plugins and Theme support - Site management - Technical Support - Caching - Free Website Transfers **Security - Domain Registrar** - Advanced DNS management - WHOIS privacy protection - Two-factor authentication (2FA) **Agentic AI - Virtual Private Servers (VPS)** - Autonomous Task Execution - Adaptive Learning - Decision Making **Agentic AI - Content Delivery Network (CDN)** - Proactive Assistance **Security** - SSL - Custom SSL **Hosting Management** - Storage Limits - Bandwidth Allowance - Email Hosting - Control Panel Integration - CMS Support - Web Framework Support - E-Commerce Integration - File Management - Database Support - Security Tools **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration **Free Resources** - Free Domain Name - Free Migration **Security** - Secure Socket Layer (SSL) Certificate Provision - Data Backup and Restoration - DDoS Protection - Malware Protection **Support** - Scalability - Backup and restoration - cPanel Management - Domain Reseller Account Support - Fully Managed Service - IP Addresses Support **Security** - Backup - Activity monitoring - Malware identification and removal **Generative AI** - AI Text Generation - AI Text Summarization **Convenience and automation - Domain Registrar** - Bulk domain management - Domain parking - Auto-renewal **Management** - Dashboard - Reports - Logs **Support** - Domain and Sub-Domain Support - Technical Support - Hardware Support **Free Resources** - Email - Domain - SSL Certificates **Support and service - Domain Registrar** - Knowledge base and tutorials - Domain transfer assistance - 24/7 customer support **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - API - CMS Integration **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Advanced management and features - Domain Registrar** - Email forwarding and hosting - Website builder integration - Domain auction and backordering **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration ## Top Krystal Alternatives - [SiteGround](https://www.g2.com/products/siteground/reviews) - 4.2/5.0 (285 reviews) - [Hostinger](https://www.g2.com/products/hostinger/reviews) - 4.4/5.0 (784 reviews) - [Cloudways](https://www.g2.com/products/cloudways/reviews) - 4.7/5.0 (1,107 reviews)