Krystal Features
Product Catalog (1)
Discount Management
Track products that are for sale at a reduced price or part of coupon promotions
Order Process (10)
Returns Management
Track and facilitate returns of products sold
Order Processing
Send / receive, process, and execute orders
Order Fulfillment
Manage the process of receiving, preparing, and delivering orders for goods/products
Purchase Order Management
Create, send, and track purchase orders and their statuses
Backorder Management
Manage customer orders that cannot be filled immediately due to out-of-stock items
Special Order Management
Manage special order requested by a customer
Payment Options
Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more
Sales Order Management
An order generated by a seller to a customer, containing details about products or services
Purchase Order Management
Create, send, and track purchase orders and their statuses
Credit Card Processing
Accept and process credit card transactions
Multi-Channel Support (4)
Multi-Store
Manage multiple teams and operations from a central location
Point of Sale (POS) Integration
Integrates with point of sale (POS) systems
Social Media Integration
Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
Mobile Commerce
Platform (21)
Mobile Access
Access software remotely via mobile devices
SEO Management
Optimize and manage the search engine optimization efforts for a website or digital content
Shipping Management
Manage and track orders being shipped to customers
Campaign Management
Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
Catalog Management
Create and manage digital catalog of products/services with their details, specifications, and price
Website Management
Built-in website builder or integration with third-party site
Promotions Management
Design, communicate, and distribute incentives to perform a specific action
Reviews Management
Track and monitor reviews of products or services
eCommerce Management
Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products
Price/Margin Management
Track and manage the profit margin between the cost of a product and its selling price.
Application Management
Track, manage and store the applications of potential future members, customers or candidates
Product Data Management
Capture, organize and track product-specific data and information in a centralized location
Template Management
Create, save, and re-purpose templates for emails, forms, etc.
Multi-Channel Management
Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels
Invoice Management
Captures invoice data and maintains comprehensive records for auditing and reporting purposes
Workflow Management
Create, design and manage workflows for repetitive tasks
Warehouse Management
Manage and track operations and inventory within warehouses
Sales Tax Management
Calculation of consumption tax imposed on the sale of goods/services
Customer Management
Store and organize information about customers and previous interactions
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Data Security
Protect sensitive data for digital privacy
Content (3)
Static Content Caching
Caching of static content at distributed PoPs for faster load times.
Dynamic Content Routing
Routing of dynamic content for faster load time of dynamic pages.
Cache purging
The ability to purge the cache from different edge location PoPs.
Security (9)
SSL
Shared SSL certificate.
Custom SSL
SSL certificate that you provide to the CDN software, or is provided for you and is not shared.
Secure Socket Layer (SSL) Certificate Provision
Provides SSL certificate for encryption of data on the website
Data Backup and Restoration
Backs up data securely on a server separate from the main server and schedules off-site backups to store a copy of data in a remote location
DDoS Protection
Provides protection against distributed denial of service (DDoS) attacks to safeguard sensitive information like personal details and passwords
Malware Protection
Provides security scanner that scans all files uploaded to the website to identify and remove pre-existing virus and malware.
Backup
Offers functionality to automatically backup and restore files and databases on a daily basis for the WordPress site.
Activity monitoring
Provides a real-time activity log for ensuring better visibility and tracking of issues on time.
Malware identification and removal
Offers automated malware scanning to identify potential threats and offers a fix.
Management (3)
Dashboard
An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization's Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance.
Reports
Access pre-built and custom reports.
Logs
Record of data changes taking place in the software.
Integration (2)
API
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.
CMS Integration
Standard integrations for common CMS tools.
Hosting Management (18)
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Storage Limits
Clear and pre-determined storage limits are associated with a hosting plan, and storage limits can be expanded if normal site usage is exceeded.
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Bandwidth Allowance
Hosting providers outline the amount of data that you and your visitors are able to cumulatively upload and download over a given period of time. Pay for additional bandwidth as needed to accommodate web traffic.
Email Hosting
Manage email accounts associated with web domains through a built-in or third-party email interface. Support is provided for POP3 and IMAP email systems.
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Control Panel Integration
Integrate hosting plans with either open-source or proprietary web hosting control panels in order to use a graphical user interface (GUI) that facilitates access to additional web hosting management features.
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CMS Support
Providers allow for a variety of content management systems to be used when managing websites. Support is offered for "one-click" or rapid installations of CMS tools.
Web Framework Support
The website hosting provider offers support for a variety of server-side coding languages, as well as multiple versions of the web frameworks.
E-Commerce Integration
Install e-commerce tools, such as shopping carts, into your website. Certain e-commerce integrations may incur an additional fee.
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File Management
Access and management of files through FTP, .htaccess, and shell access is provided to users.
Database Support
Support is provided for a variety of database types, including MySQL, PostsgreSQL, SQL Server, and more. Choose from these and manage your database within the control panel associated with your hosting plan.
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Security Tools
Site backup, spam detection, firewalls, malware detection tools, and other security features are offered within the hosting plan.
Remote Access/Control
Access work applications remotely, for when working away from the office and/or traveling
Third-Party Integration
Addition of necessary external data, applications, tools, or features
CMS Integration
Integration with content management software
Website Hosting
Publishing and managing websites across the internet.
Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
Data Storage Management
Manage and store data in a database
Performance Management
Organize and manage the accomplishments and development of employees or performance of applications or systems
SSL Security
Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
Sorting & Filtering (3)
Attachment Search
Enables users to search for specific email attachments.
Tags
Allows users to create and assign custom tags to emails.
Predefined Rules
Allows users to set up predefined rules to automatically sort incoming mail.
Integrations (5)
Microsoft Outlook Integration
This software integrates with Microsoft Outlook.
Gmail Integration
This software integrates with Gmail.
Apple Calendar Integration
This software integrates with Apple Calendar.
Social Media Integration
Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Support (13)
Technical Support
Provides best-in class support to ensure satisfactory customer expeience.
Multiple Website Hosting
Allows hosting of two or more websites with a moderate number of visitors.
Bandwidth Support
Provides unlimited bandwidth for the website to serve content to visitors quickly during peak traffic hours.
Knowledge Base Support
Offers an exhaustive repository to resolve most of the queries without having to contact the customer support team.
Domain and Sub-Domain Support
Supports multiple domains and sub-domains for hosting multiple websites
Technical Support
Offers 24/7 availability of technical support that is easily accessible via e-mail or phone call
Hardware Support
Provides a reliable hardware that is free from any security issues and connectivity problems to support a well-fuctioning website
Scalability
Offers reseller hosting accounts that are quickly scalable to expand as the organization's client list grows.
Backup and restoration
Offers restoration of cPanel or reseller accounts from existing backup archives
cPanel Management
Offers easy management and control over the resold hosting packages and also offers metrics and measurements for maintaining service levels and managing issues before they arise.
Domain Reseller Account Support
Offers domain reseller account with variety of domain names to register.
Fully Managed Service
Offers an experienced team of system administrators to handle all server maintenance and security requirements.
IP Addresses Support
Offers unlimited number of IP Addresses to add to the number of websites that the organization wants to host on each address.
Free Resources (5)
Free Domain Name
Offers a free domain name with the shared hosting package.
Free Migration
Assumes complete responsibility for migrating the users' website from some other web host to make the process of migration seamless.
Email
Offers the ability to send unlimited emails directly from the server without incurring any additional cost.
Domain
Offers a hosting plan which includes a the option of registering a domain name for free.
SSL Certificates
Offers a free SSL certificate to encrypt domains registered with and connected to WordPress.
Set Up (3)
Customization
Allows for customization of various factors such the amount of disk space and storage required, the RAM needed for the website, platforms on which the website will be run, the number of emails accounts required and more
Ease of Installation
Offers easy installation of content management system with a click of a button to set up the website
Speed
Offers high speed and uptime for optimal website performance when many visitors interact with it simultaneously
Customization (3)
Self branding
Allows the customer to add their own branding and sell the hosting package as their own offering.
Bandwidth support
Allows customers to easily set their own bandwidths for each resold account.
Flexible hosting plans
Allows setting up of flexible hosting including WordPress hosting, SSD hosting or whichever type of package best fits the organization's needs.
Performance (5)
Plugins and Theme support
Offers pre-installed plugins and themes to create websites optimzed for Wordpress from scratch, while simplifying the process of installation.
Site management
Offers site management capabilities for multiple websites and also allows the user to easily shift from one site to another.
Technical Support
Provides technical support for management and maintenance of WordPress websites.
Caching
Offers server-side caching to speed up the WordPress site.
Free Website Transfers
Offers free migrations to the providers website without any information loss or downtime.
Generative AI (7)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text-to-Speech
Simulates human-like speech from text inputs.
AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Security - Domain Registrar (3)
Advanced DNS management
Offers features like custom nameservers, DNSSEC (Domain Name System Security Extensions), and enhanced control over DNS settings for advanced users.
WHOIS privacy protection
Protects personal information from being publicly available in the WHOIS database, reducing spam and privacy risks.
Two-factor authentication (2FA)
Adds an extra layer of security to your account, protecting against unauthorized access.
Convenience and automation - Domain Registrar (3)
Bulk domain management
Allows users to register, transfer, and manage multiple domains at once, simplifying the process for users managing many domains.
Domain parking
Provides the option to park unused domains with a simple web page or advertisements until they’re ready for use.
Auto-renewal
Automatically renews domain registrations before they expire, preventing accidental loss of the domain.
Support and service - Domain Registrar (3)
Knowledge base and tutorials
Helpful documentation, guides, and FAQs to assist users in managing their domains effectively.
Domain transfer assistance
Provides support for transferring domains between registrars.
24/7 customer support
Around-the-clock support via multiple channels (chat, phone, email) to assist with issues or questions.
Advanced management and features - Domain Registrar (3)
Email forwarding and hosting
Offers basic email forwarding or hosting services tied to the domain, allowing users to set up professional email addresses easily
Website builder integration
Offers built-in website building tools for users who want to quickly create a website along with registering their domain.
Domain auction and backordering
Offers services to help users purchase expired or premium domains, or backorder domains they wish to acquire when they become available.
Agentic AI - Virtual Private Servers (VPS) (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Adaptive Learning
Improves performance based on feedback and experience
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Content Delivery Network (CDN) (1)
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - E-Commerce Platforms (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Accounting Integration
Integrate with a third-party accounting system
Agentic AI - Email Management (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Additional Functionality (127)
Inventory Control
Monitor product stock levels
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Reordering
Accept and track repeat orders
Bulk Ordering
Accept and track orders with multiple items
Multi-Currency
Manage and handle various international currencies
Customer Accounts
Record customer information, purchase history, and other notes
Multi-Location
Manage and support multiple locations
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Shopping Cart
Checkout of online store
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Data Synchronization
Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
Order Tracking
Track orders throughout the fulfillment process
Email Marketing
Create and send email blasts/campaigns
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Loyalty Program
Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases
Multi-Channel Marketing
Coordinate marketing efforts across channels (email, landing pages, social media, etc.)
Templates
Sample files or documents that could be customized as needed or used as is
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Inventory Tracking
Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items
Customizable Branding
Add customized logos and colors to align with company branding
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Kitting
Group and package individual but related items as one package set
Customer Touchpoints
Identify specific interactions between customers and brands
Customer Segmentation
Process of dividing customers into groups based on common characteristics
Web/Mobile App Development
Create/edit commerce applications for mobile devices and/or web
Product Catalog
Present a catalog of inventory that customers can view
Inventory Optimization
Maintain and control the stock level of inventory
De-Coupled Front & Back Ends
Separate front and back end platforms to make coding changes without affecting user experience
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
Activity Tracking
Track and document all activities across devices, networks, and other systems
Conversion Tracking
Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Barcode/Ticket Scanning
Scan barcodes to ensure accurate pricing and label tracking
Product Configurator
Customize the specifications of a finished product to meet the particular needs of a customer
Data Import/Export
Import and export data to and from software applications
Inventory Auditing
Cross-checking financial records with physical inventory counts and records
Quotes/Estimates
Generate quotes or estimates for customers
Customer History
Access previous interactions or concerns to maintain customer relationships
Invoice Creation
Create invoices from scratch or have recurring invoices
For Small Businesses
Designed for small businesses
Abandoned Cart Saver
Built-in tool that sends an email invitation to customers who have added an item to their cart but left before completing checkout
Sales Trend Analysis
Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.
Whitelisting/Blacklisting
Control system access and/or deliverability for applications and email addresses
Customizable Fields
Customize data fields to support various needs and use cases
Signature Management
Add and maintain centralized email signature(s) across an organization
Shared Inboxes
An email inbox that can be accessed and managed by multiple individuals
Email Distribution
Prioritization
Arrange tasks based on the level of priority or urgency
Customizable Forms
Customize contracts and forms to collect specific information
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Mobile App
Access the system via a mobile application
Routing
Plan daily routes to optimize employee scheduling and provide directions
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Inbox Management
Organize, prioritize, and manage incoming communications
Queue Management
Monitor wait time and abandonment for incoming requests that have not been routed
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Contact Management
Manage, organize, and store contact information
Email Marketing
Create and send email blasts/campaigns
Data Recovery
Ability to restore deleted, hidden, or lost data from an email server/system
Archiving & Retention
Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes
Real-Time Monitoring
Active monitoring of systems, applications, or networks
Autoresponders
Create and automatically send premade copy in response to customer messages
Multiple User Accounts
Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service
API
Application programming interface that allows for integration with other systems/databases
Real-Time Analytics
Analyze and gain insights into data in real-time
Customer Segmentation
Process of dividing customers into groups based on common characteristics
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Support Ticket Management
Allow customers/users to submit support queries and service requests
Canned Responses
Shortcuts for inputting frequently used messages
Workflow Management
Create, design and manage workflows for repetitive tasks
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Chat/Messaging
Communicate using direct chat or messages within the system
Response Management
Planning and managing of resources and procedures to mitigate the impact of events and incidents
Email Templates
Pre-made examples and templates for emails
Email Monitoring
Ability to oversee and optimize the operations of a mail server
Campaign Management
Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
Email Tracking
Track delivered, received, and opened emails
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Spam Blocker
Filters used to determine different types of malware threats
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Real-Time Reporting
Active reporting of data and metrics
Tagging
Attach digital tags to documents and assets for identification, search, or monitoring purposes
Campaign Analytics
Track and interpret campaign performance metrics
Workflow Automation
Streamlining repetitive tasks and activities through automated and predefined workflows
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Virtual Server
Creates a virtual server that replicates all the functionalities of a dedicated physical server
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Mail Server Monitoring
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Resource Optimization
Reallocate existing resources to better utilize capacity
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
Control Panel
Centralized portal to help users host and manage multiple websites and resources.
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Backup and Recovery
Create backups and provide methods to recover deleted/lost data
Uptime Reporting
Track the availability time for a designated network or website over a given period of time
Bandwidth Monitoring
Measure the actual bandwidth available on a local network (LAN or WiFi)
Server Monitoring
Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Resource Allocation & Planning
Assign available resources (human and/or non-human) to various projects and tasks
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Real-Time Updates
Receive system updates as soon as any changes are made
Load Balancing
Process of distributing a set of tasks over a set of resources, with the aim of making their overall processing more efficient
Dedicated Virtual Resources
Offers dedicated resources like RAM, CPU, bandwidth, and storage for managing hosting, software installation, and other operations.
Peer-to-Peer
In a peer-to-peer (P2P) network, each computer acts as both a server and a client
Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
Large File Delivery
Optimizes large files delivered over the network.
Asset Optimization
Optimizes assets across a distributed network.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Data Management
Ability to handle large datasets
Website Delivery
Optimizes the delivery of assets from the network to websites.
Load Balancing
Process of distributing a set of tasks over a set of resources, with the aim of making their overall processing more efficient
Digital Watermarking
Video Encoding
Encode videos for faster distribution over networks.
Content Compression
Compress assets and content to be delivered more easily over a network to optimize site speed & response time
Video Delivery
Optimizes the delivery of videos over the network.
Software Distribution
Allows the distribution of software over the network.
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Encryption
Convert data into a code for security
Global Network
Allows for content delivery to be optimized globally.
Content Personalization
Personalize delivered content based on characteristics, preferences, behavior or other data across the network
DDoS Protection
Protect networks against DDoS (Distributed denial-of-service) attacks
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
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Technology Glossary Features
View definitions of the features and discover new technology terms.
The checkout process how a customer goes through to finalize a purchase when shopping online. Learn the checkout process and best practices to follow.
Intangible products refer to company offerings that are not physical in nature. Learn more about intangible products, what falls into the category, and how to sell products that can’t be touched.


