Korey has transformed how I communicate our engineering team's work to management. The ability to generate weekly release summaries automatically has been incredible - it takes our completed Shortcut stories and creates structured reports that show not just what we did, but the balance between reactive work (incidents, bugs, customer requests) versus proactive work (features, technical debt).

What really stands out is how customizable it is. I worked with Korey to refine the exact report format we needed, categorizing work into 9 specific categories that matter to our stakeholders (critical incidents, bugs, customer requests, features, technical debt, data analyses, periodic maintenance, training support, and documentation). The reports now include management observations and week-over-week comparisons that give real insight into patterns.

The AI understands context incredibly well and adapts to your workflow. It remembers preferences and gets better over time at understanding what you need. Review collected by and hosted on G2.com.

Honestly, nothing significant. The iterative refinement process to get the exact report format was collaborative and efficient. Review collected by and hosted on G2.com.

The finetuning for shortcut works; created posts are in the right style and length. Using korey instead of long refinement meetings is a team timesaver. Review collected by and hosted on G2.com.

It's easy to burn tokens too quickly without proper guidance to the users that this is not a chatbot, but a single long form request system. The interface does not explain this for first time users. Not everyone in our team could try it out in free mode because a few coworkers used it like a chat window with small quick questions. Another thing; it's not optimized for non-english users (Our company is in the Netherlands).

I can't integrate jira or drag an outlook mail to the chat window, so no syncing mail/jira conversations with shortcut i guess.

We use it around once a day'; coworkers are too polite and don't want to burn too much tokens for themselves; this holds usage back. Review collected by and hosted on G2.com.

What I like best about Korey is its ability to immediately provide proactive project health checks and streamline workflow navigation. Korey is fantastic at flagging potential issues before they become full-blown blockers, often identifying conflicts or dependencies that I would typically have to spend hours manually cross-referencing. It's great to ask Korey to do bulk actions for me and save tons of time! Review collected by and hosted on G2.com.

While its core functionality is superb, I'd love it if Korey had an exposed API to build my own custom workflows. Once that's in place, the sky is the limit. Review collected by and hosted on G2.com.

I find it extremely helpful that it already knows so much about our existing tasks and projects in Shortcut. It was easy to get started using. Review collected by and hosted on G2.com.

I don't like that it makes your chat visible to everyone on your team by default. :) But I appreciate there was a way to hide your chat. Review collected by and hosted on G2.com.

Korey is very easy to use — I just write to it in plain, conversational language instead of complicated commands, and it gives me the information I need without wasting time navigating through different boards in Shortcuts. Review collected by and hosted on G2.com.

What I don’t like about Korey is that the conversation history isn’t tied to a specific user — it’s shared across the entire organization. That makes it hard to find older chats sometimes. Review collected by and hosted on G2.com.

Korey very quickly breaks down all my tickets in Shortcut and gives me a great summary, plus detailed information and insights about ticket categories, themes and areas for improvement as a development team. Insights like this are amazing because it stops me having to go through Shortcut's reporting feature and write up my own summaries. Big fan! Korey was easy enough for me to implement by connecting to my Shortcut through the integration. Review collected by and hosted on G2.com.

Nothing yet - though I haven't yet tried using it to write out tickets. Mostly just used it for reporting and insights for far. Review collected by and hosted on G2.com.

One of the main advantages of Korey is that it helped me refine my existing user stories into a standard format. Previously, most of my user stories in Shortcut lacked sufficient detail, and providing enough information for software developers was often a tedious task. However, Korey made this process much easier, particularly when it came to filling out sections like acceptance criteria. Review collected by and hosted on G2.com.

At times, the level of detail provided felt excessive. There was too much information added to my user stories, along with assumptions about various aspects, which meant I had to spend extra time editing. It really needs to learn to keep things more straightforward and simple. Review collected by and hosted on G2.com.

The Shortcut tool usage Korey is capable of make it more helpful than using something like Claude and then having to manually copy + paste the ticket description and set all the fields yourself. Once you get used to the prompting flow you can help guide it to be less wordy and keep things simple. It's nice to instruct Korey then shift gears to start thinking about the next task while the ticket is being created in the background. Korey also does a great job summarizing work in progress, things that recently shipped, and describing the overall focus for each team. Review collected by and hosted on G2.com.

It takes Korey a while to create tickets as it figures out which approach to take. If Korey could leverage Shortcut ticket templates more effectively it would reduce overhead on instructing it to set fields that would be set by default through the template. While Korey did a good job finding epics to associate tickets with even if you didn't use the exact epic name in your prompt, it could not do so with labels and would generate a new label unless the prompt is character exact. Review collected by and hosted on G2.com.

We were early users through the beta program. Even since we started using Korey, our product/engineering loop became shorter and tighter. Our product stories became more concise, and tightly coupled with our backlog items, roadmaps and priorities. Korey helped free up our product managers to focus more on research and roadmapping, rather than writing tedious user stories to hand off to our engineering team, and as a result our productivity has greatly improved since using Korey. It was also great to see how the Korey team reacted to feedback and added functionality that helped us even further from beta to launch. Review collected by and hosted on G2.com.

I would like to see more integrations with other components in our stack such as Figma, Github, various CRMs etc.. Review collected by and hosted on G2.com.

Korey doesn’t just generate tasks—it understands context and produces clean, actionable stories ready to go. Review collected by and hosted on G2.com.

Honestly, nothing significant so far. Just excited to see what they add next. It's currently in beta, so there could be a few hiccups. Review collected by and hosted on G2.com.