--- title: Kontent.ai Reviews meta\_title: 'Kontent.ai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 206 reviews by the users' company size, role or industry to find out how Kontent.ai works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 206 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Content Management url: https://www.g2.com/categories/content-management --- ### Kontent.ai Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Kontent.ai to offer **ease of use** , facilitating smooth integration and efficient content management. [(10 mentions)](https://www.g2.com/products/kontent-ai/reviews?filters%5Bsentiment_snippet%5D=2329255&qs=pros-and-cons#reviews) Users value the **user-friendly content management** of Kontent.ai, streamlining organization and enhancing productivity effortlessly. [(9 mentions)](https://www.g2.com/products/kontent-ai/reviews?filters%5Bsentiment_snippet%5D=2328855&qs=pros-and-cons#reviews) Users commend the **helpful and responsive customer support** from Kontent.ai, enhancing their overall experience with the platform. [(8 mentions)](https://www.g2.com/products/kontent-ai/reviews?filters%5Bsentiment_snippet%5D=2328806&qs=pros-and-cons#reviews) Users find the **easy integrations** with their website highly beneficial for organization and accessibility of content. [(7 mentions)](https://www.g2.com/products/kontent-ai/reviews?filters%5Bsentiment_snippet%5D=2329375&qs=pros-and-cons#reviews) Users find Kontent.ai **intuitive and user-friendly** , making content management seamless and efficient for teams. [(7 mentions)](https://www.g2.com/products/kontent-ai/reviews?filters%5Bsentiment_snippet%5D=2329351&qs=pros-and-cons#reviews) Users find the **learning curve steep** , struggling to adapt to the new layout and fully utilize the platform's power. [(4 mentions)](https://www.g2.com/products/kontent-ai/reviews?filters%5Bsentiment_snippet%5D=2372008&qs=pros-and-cons#reviews) Users find the **limited features** of Kontent.ai restrict their formatting and positioning options significantly. [(4 mentions)](https://www.g2.com/products/kontent-ai/reviews?filters%5Bsentiment_snippet%5D=2329249&qs=pros-and-cons#reviews) Users note the **missing features** in Kontent.ai, particularly lacking e-commerce options and comprehensive role profiles. [(4 mentions)](https://www.g2.com/products/kontent-ai/reviews?filters%5Bsentiment_snippet%5D=2329284&qs=pros-and-cons#reviews) Users find the **CMS limitations** challenging, particularly with missing out-of-the-box tools and complicated workflows for large sites. [(3 mentions)](https://www.g2.com/products/kontent-ai/reviews?filters%5Bsentiment_snippet%5D=2329575&qs=pros-and-cons#reviews) Users find a **steep learning curve** for new employees in navigating Kontent.ai, challenging their onboarding experience. [(3 mentions)](https://www.g2.com/products/kontent-ai/reviews?filters%5Bsentiment_snippet%5D=2372031&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Kontent.ai ##### 1. Ease of Use Users find Kontent.ai to offer **ease of use** , facilitating smooth integration and efficient content management. [ See 10 mentions ](https://www.g2.com/products/kontent-ai/reviews?filters%5Bsentiment_snippet%5D=2329255&qs=pros-and-cons#reviews) See Related User Reviews ![Jakub V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jakub V.") JV Jakub V. Enterprise (\> 1000 emp.) 5.0/5 "Easy to Use, Fast Support, and Flexible Options" What do you like about Kontent.ai? It’s quite easy to use, and the support is really fast. There are also many options to choose from, which makes it flexible for different needs. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "My Job Revolves Around Kontent" What do you like about Kontent.ai? Kontent.ai is an easy-to-use platform. In that same ilk, it has made my life easier. I appreciate my job more, and I could speak highly of Kontent and ##### 2. Content Management Users value the **user-friendly content management** of Kontent.ai, streamlining organization and enhancing productivity effortlessly. [ See 9 mentions ](https://www.g2.com/products/kontent-ai/reviews?filters%5Bsentiment_snippet%5D=2328855&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.5/5 "Good choice for structured content" What do you like about Kontent.ai? Kontent.ai is a solid headless CMS if you want structured content and clean API's to deliver it where you need. It gives you the usual basics like con ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use, Great for Photo Storage and a Large News Archive" What do you like about Kontent.ai? It’s easy to use and connects smoothly with our official website. It’s also a great way to store photos and maintain a large news archive, which makes ##### 3. Customer Support Users commend the **helpful and responsive customer support** from Kontent.ai, enhancing their overall experience with the platform. [ See 8 mentions ](https://www.g2.com/products/kontent-ai/reviews?filters%5Bsentiment_snippet%5D=2328806&qs=pros-and-cons#reviews) See Related User Reviews ![✔ Daevy D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "✔ Daevy D.") ✔D ✔ Daevy D. Mid-Market (51-1000 emp.) 4.0/5 "Rock-Solid Stability, Helpful Success Manager, and Strong Documentation" What do you like about Kontent.ai? Stability of the system. Road map and extra features that come along. Success manager that really helps. Good documentation. ![Jakub V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jakub V.") JV Jakub V. Enterprise (\> 1000 emp.) 5.0/5 "Easy to Use, Fast Support, and Flexible Options" What do you like about Kontent.ai? It’s quite easy to use, and the support is really fast. There are also many options to choose from, which makes it flexible for different needs. ##### 4. Easy Integrations Users find the **easy integrations** with their website highly beneficial for organization and accessibility of content. [ See 7 mentions ](https://www.g2.com/products/kontent-ai/reviews?filters%5Bsentiment_snippet%5D=2329375&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use, Great for Photo Storage and a Large News Archive" What do you like about Kontent.ai? It’s easy to use and connects smoothly with our official website. It’s also a great way to store photos and maintain a large news archive, which makes ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Effortless Website Modernization with Outstanding Support" What do you like about Kontent.ai? Kotent.ai is incredibly easy to use and has completely modernized the look of our company website. The platform is intuitive, and their customer suppo ##### 5. Intuitive Users find Kontent.ai **intuitive and user-friendly** , making content management seamless and efficient for teams. [ See 7 mentions ](https://www.g2.com/products/kontent-ai/reviews?filters%5Bsentiment_snippet%5D=2329351&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "My Job Revolves Around Kontent" What do you like about Kontent.ai? Kontent.ai is an easy-to-use platform. In that same ilk, it has made my life easier. I appreciate my job more, and I could speak highly of Kontent and ![Hai B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hai B.") HB Hai B. Mid-Market (51-1000 emp.) 4.5/5 "Powerful, User-Friendly CMS for Enterprise Content Management" What do you like about Kontent.ai? Kontent.ai is a powerful and flexible headless CMS, especially well-suited for enterprise and multi-channel projects. The content management interface ### 5 Cons or Disadvantages of Kontent.ai ##### 1. Learning Curve Users find the **learning curve steep** , struggling to adapt to the new layout and fully utilize the platform's power. [ See 4 mentions ](https://www.g2.com/products/kontent-ai/reviews?filters%5Bsentiment_snippet%5D=2372008&qs=pros-and-cons#reviews) See Related User Reviews ![Jakub V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jakub V.") JV Jakub V. Enterprise (\> 1000 emp.) 5.0/5 "Easy to Use, Fast Support, and Flexible Options" What do you dislike about Kontent.ai? If you have large websites, it can be quite difficult for new employees to learn their way around the system, although I think that’s a general issue ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use, Great for Photo Storage and a Large News Archive" What do you dislike about Kontent.ai? It has made some layout updates that are different from the original design. I’m still getting used to the new layout and working on learning where ev ##### 2. Limited Features Users find the **limited features** of Kontent.ai restrict their formatting and positioning options significantly. [ See 4 mentions ](https://www.g2.com/products/kontent-ai/reviews?filters%5Bsentiment_snippet%5D=2329249&qs=pros-and-cons#reviews) See Related User Reviews ![Pawan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pawan S.") PS Pawan S. Small-Business (50 or fewer emp.) 5.0/5 "Powerful API Access to kontent.ai Data in Any Technology" What do you dislike about Kontent.ai? There is no e commerce functionality, so ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intuitive Interface and Fast Content Editing" What do you dislike about Kontent.ai? Less options of personal formatting or spacing Limited capabilites regarding positioning of text ##### 3. Missing Features Users note the **missing features** in Kontent.ai, particularly lacking e-commerce options and comprehensive role profiles. [ See 4 mentions ](https://www.g2.com/products/kontent-ai/reviews?filters%5Bsentiment_snippet%5D=2329284&qs=pros-and-cons#reviews) See Related User Reviews ![Jakub V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jakub V.") JV Jakub V. Enterprise (\> 1000 emp.) 5.0/5 "Easy to Use, Fast Support, and Flexible Options" What do you dislike about Kontent.ai? If you have large websites, it can be quite difficult for new employees to learn their way around the system, although I think that’s a general issue ![Pawan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pawan S.") PS Pawan S. Small-Business (50 or fewer emp.) 5.0/5 "Powerful API Access to kontent.ai Data in Any Technology" What do you dislike about Kontent.ai? There is no e commerce functionality, so ##### 4. CMS Limitations Users find the **CMS limitations** challenging, particularly with missing out-of-the-box tools and complicated workflows for large sites. [ See 3 mentions ](https://www.g2.com/products/kontent-ai/reviews?filters%5Bsentiment_snippet%5D=2329575&qs=pros-and-cons#reviews) See Related User Reviews ![Jakub V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jakub V.") JV Jakub V. Enterprise (\> 1000 emp.) 5.0/5 "Easy to Use, Fast Support, and Flexible Options" What do you dislike about Kontent.ai? If you have large websites, it can be quite difficult for new employees to learn their way around the system, although I think that’s a general issue ![gopi b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "gopi b.") GB gopi b. Mid-Market (51-1000 emp.) 5.0/5 "Flexible, Reliable Platform with Great Support—Could Use More Built-In Tools" What do you dislike about Kontent.ai? 1. Lack of Certain Out-of-the-Box Tools, As a pure headless CMS, it deliberately doesn't include certain features that monolithic CMSs do, such as a c ##### 5. Steep Learning Curve Users find a **steep learning curve** for new employees in navigating Kontent.ai, challenging their onboarding experience. [ See 3 mentions ](https://www.g2.com/products/kontent-ai/reviews?filters%5Bsentiment_snippet%5D=2372031&qs=pros-and-cons#reviews) See Related User Reviews ![Jakub V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jakub V.") JV Jakub V. Enterprise (\> 1000 emp.) 5.0/5 "Easy to Use, Fast Support, and Flexible Options" What do you dislike about Kontent.ai? If you have large websites, it can be quite difficult for new employees to learn their way around the system, although I think that’s a general issue ![Hai B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hai B.") HB Hai B. Mid-Market (51-1000 emp.) 4.5/5 "Powerful, User-Friendly CMS for Enterprise Content Management" What do you dislike about Kontent.ai? Because it is a headless CMS, content preview and debugging are sometimes less intuitive for non-technical users and often require support from develo ![Daniel B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel B.") DB Daniel B. Digital Product Executive Mid-Market (51-1000 emp.) 8/5/2026 "Excellent Content Modeling and Reliable API for Modern Headless Delivery" 5/5 What do you like best about Kontent.ai? The content modeling and API reliability are excellent. Being a cloud-native headless CMS, it allows us to structure content cleanly and deliver it seamlessly to our website using custom components and modern frameworks. It strikes a good balance between giving developers complete technical control and giving content authors an intuitive interface to manage updates without needing direct developer intervention for everyday changes. Review collected by and hosted on G2.com. What do you dislike about Kontent.ai? Rich text handling and web preview configurations can occasionally feel a little restrictive depending on your frontend setup. It requires a bit of onboarding for non-technical team members who are used to traditional WYSIWYG page builders rather than structured headless content items. Review collected by and hosted on G2.com. What problems is Kontent.ai solving and how is that benefiting you? Kontent.ai allows us to centralize our digital content into a single structured repository. It solves the issue of content duplication and rigid page layouts, giving us the flexibility to reuse components across our web platform efficiently. The main benefit is faster development cycles when deploying new components, alongside better governance and accessibility control across our digital product ecosystem. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Santiago U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Santiago U.") SU Santiago U. Web Operations Specialist Enterprise (\> 1000 emp.) 7/23/2026 "Intuitive Headless CMS That’s Easy to Learn and Use" 4.5/5 What do you like best about Kontent.ai? It is very intuitive and brings a REAL headless-CMS solutions to teams & companies. It is so easy to use, learn, and configure - and the day-to-day use is smooth and, personally, I've NEVER presented a load, caché or similar problem using the app, which I appreciate a lot Review collected by and hosted on G2.com. What do you dislike about Kontent.ai? The main problem I've found while using K.AI is that it may be limited in the content editing, and sometimes the nested components and the fact that everything is a component-within-a-component creates some chaos when trying to edit very specific items Review collected by and hosted on G2.com. What problems is Kontent.ai solving and how is that benefiting you? We are building new modern and accessible webpages for the StoneX Group, and K.AI has made the editing of the pages smooth and organized Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Enterprise (\> 1000 emp.) 7/16/2026 "Intuitive interface & structured content which streamlines daily work in Kontent.AI" 4.5/5 What do you like best about Kontent.ai? As a marketing & communication advisor at VU Amsterdam, Kontent.AI has genuinely made my work easier. What I value most is how intuitive it is: I can onboard (new) colleagues quickly, even those who don't work with a CMS every day. The biggest improvement in my workflow is the structured content model. When updating something in one place, Kontent.AI automatically pushes that change to every page where the component is used. This saves time, prevents inconsistencies and keeps the website way more manageable than before. Instead of hunting through different sections of the site, I now have a clear overview of where content is saved and how it connects with pages. It lets me focus on the message rather than technics. So for me, Kontent.AI has turned content management into a streamlined part of my daily work routine. Review collected by and hosted on G2.com. What do you dislike about Kontent.ai? Not being able to add small HTML adjustments can feel limiting. Though that could be a setting by the administrators. Review collected by and hosted on G2.com. What problems is Kontent.ai solving and how is that benefiting you? As a marcom advisor at VU Amsterdam, Kontent.AI mainly solves the problem of scattered, inconsistent content. Before we used it, updating the website meant searching through multiple pages and hoping I didn’t miss anything. Now everything is structured so much better. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 7/28/2026 "Easy-to-Maintain CMS with Straightforward Modeling and Well-Documented APIs" 4/5 What do you like best about Kontent.ai? It has been an easy CMS to maintain and develop in. The content modeling is simple and straight forward. The APIs are documented very well and easy to integrate with. Review collected by and hosted on G2.com. What do you dislike about Kontent.ai? Asset management. I know a lot of companies use other third party asset libraries, but we don't currently have the budget for that and we really don't need all the bells and whistles. A bit more flexibility with assets though, like being able to add some metadata that isn't a taxonomy, which doesn't work for everything would be nice. We've had to resort to using the description field to house some of the metadata we want to attach to our photos. Review collected by and hosted on G2.com. What problems is Kontent.ai solving and how is that benefiting you? The main business problem it is solving for us is it is making our editorial staff self dependent when it comes to creating and publishing their own content. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite KD Kelli D. Associate Digital Commerce and MarTech Manager Small-Business (50 or fewer emp.) 4/7/2026 "Kontent.ai’s Clean, Intuitive UI Makes Content Creation Seamless" 4.5/5 What do you like best about Kontent.ai? My favorite thing about Kontent.ai is how genuinely user‑friendly it is. The interface is clean, intuitive, and easy to navigate, which makes content creation feel seamless rather than overwhelming. The task assignment feature is especially helpful — I can assign specific components or entire content items to teammates, track progress, and keep workflows organized without needing separate project‑management tools. Review collected by and hosted on G2.com. What do you dislike about Kontent.ai? One downside of Kontent.ai for a food company is the ingredients integration workflow. Now that we’ve uploaded thousands of products and recipes, the platform can feel overwhelming to navigate at times. When I create a new recipe for the site, I have to add a new ingredient entry every single time — even if that ingredient already exists in the system. This is usually because each recipe requires a different cut, size, or measurement, and there isn’t a universal dropdown or a flexible way to reuse existing ingredient variations. As our library grows, this becomes increasingly time‑consuming and makes ingredient management more complex than it needs to be. Review collected by and hosted on G2.com. What problems is Kontent.ai solving and how is that benefiting you? Kontent.ai helps solve cross-collaboration challenges by allowing Marketing Technology, Development, and Brand teams to work together within one platform. It’s easy to train on, and the “preview” section makes it easier for those teams to review content and stay aligned. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") UP Verified User in Primary/Secondary Education Mid-Market (51-1000 emp.) 7/23/2026 "Smooth CMS Transition with a Simple, Fast, Responsive Experience" 4/5 What do you like best about Kontent.ai? Ensure a smooth transition and improve the CMS experience across both the development environment and the live site, providing end users with a consistent and seamless experience. Keep the interface simple and intuitive, with a lightweight architecture that delivers fast performance and a responsive user experience. Review collected by and hosted on G2.com. What do you dislike about Kontent.ai? It would be helpful if editors could click and drag to select a range of items. Currently, they can only select items individually or use "Select All" Review collected by and hosted on G2.com. What problems is Kontent.ai solving and how is that benefiting you? Compared to our previous CMS, which resulted in slower and more rigid workflows, Kontent.ai provides a faster and more flexible experience. It enables developers and designers to work more efficiently while giving editors a smoother content management experience — saving time and reducing duplicated work across the team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 7/28/2026 "Intuitive Platform with Room for Organizational Enhancements" 4/5 What do you like best about Kontent.ai? I like that Kontent.ai is intuitive and easy to use, as long as the company has maintained and set it up the right way, it's simple to configure. Everything is gathered in one place, which is helpful for managing different apps from development to production environments on one site. Runtime configuration is valuable to me because it allows app changes without needing to create new builds. I appreciate the ability to change strings and images on content pages, which is great because we can quickly update text or images for things like vouchers. I also thought that working with Kontent.ai within a large company was very good and easy, especially since we manage multiple apps across different countries using it. Review collected by and hosted on G2.com. What do you dislike about Kontent.ai? I think we need to find a way to gather everything up that's duplicates of each other or all drafts in one place and then be able to filter and take out the things that are not relevant anymore. If we could filter them by completeness, that would help; it would be great to remove duplicates more efficiently. Review collected by and hosted on G2.com. What problems is Kontent.ai solving and how is that benefiting you? Kontent.ai helps me maintain parts of a website and conduct quality testing efficiently by allowing quick changes to runtime configurations, strings, and images without needing to create a new build. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Mid-Market (51-1000 emp.) 4/10/2026 "User-Friendly Content Modelling and Smooth Language Fallback" 3.5/5 What do you like best about Kontent.ai? What stands out most for me is the flexibility of the content model. We use it as a headless CMS to power two separate websites, and the ability to design content types that match our exact needs makes a real difference. One feature I especially appreciate is language fallback. When a translation isn’t available, Kontent.ai automatically falls back to the preconfigured fallback language, which keeps the editorial workflow smooth and avoids the need to create duplicate content. Review collected by and hosted on G2.com. What do you dislike about Kontent.ai? The content modelling flexibility is excellent, but the field configuration options lack depth. For example, you can’t define a field’s output data type: a single-select (radio) element still comes through as an array which pushes type handling into your own codebase. Calculated or derived fields are also missing. While they’re technically achievable, it’s only by building and hosting your own data-processing layer outside the CMS. For teams trying to keep their tech stack lean, these gaps feel like areas the platform itself should cover. Review collected by and hosted on G2.com. What problems is Kontent.ai solving and how is that benefiting you? Kontent.ai aims to be the single platform for all your content: websites, apps, digital signage, print, you name it. When it comes to structured content delivery across multiple channels, it does this well. What’s missing to fully deliver on that promise is content federation: the ability to pull external content sources into Kontent.ai and make it a true single source of truth. Without that capability, developers still have to stitch multiple sources together in a separate layer, which is exactly the kind of complexity a platform like this should be removing. Review collected by and hosted on G2.com. Show More 4/15/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Soujanya B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Soujanya B.") SB Soujanya B. Mid-Market (51-1000 emp.) 4/7/2026 "Efficient Content Management with Stellar Support" 5/5 What do you like best about Kontent.ai? I use Kontent.ai primarily for managing and publishing content for the Omni platform. Kontent.ai helps solve several challenges in managing content efficiently for the Omni Platform, mainly consistency across large volumes of content. With its structured content model, it ensures that content is organized and reusable, which reduces duplication and errors. I can manage everything in one place, from editing content to publishing updates. It allows different teams to work together more effectively, review updates, and ensure accuracy before publishing. I like the support they provide; the team is responsive and helpful whenever we run into issues or have questions. The combination of strong support, structured content, and smooth workflows makes it a very effective tool for managing content. The initial setup of Kontent.ai was fairly straightforward. Review collected by and hosted on G2.com. What do you dislike about Kontent.ai? One feature that would be really helpful is a recycle bin or a recovery option for deleted content, so items can be easily restored if something is removed by mistake. Review collected by and hosted on G2.com. What problems is Kontent.ai solving and how is that benefiting you? I use Kontent.ai to ensure content consistency, reduce duplication and errors, and facilitate collaboration across teams. Its structured content model allows for organized, reusable content, and I can manage everything from editing to publishing updates in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 7/28/2026 "Easy Page Editing and Fast Support Chat" 4/5 What do you like best about Kontent.ai? The ease with which you can create and edit your web pages. The support chat within the CMS is also very useful; replies are very fast. Review collected by and hosted on G2.com. What do you dislike about Kontent.ai? Kontent.ai seems to be designed for smaller businesses that have a more streamlined and clear publication schedule and workflow. For larger businesses with greater user bases, no editorial calendar, and (much) more content, the CMS is lacking some additional options for filtering and overviews to manage and control users and content. Moreover, development is mainly focused on AI, instead of on the basic CMS features. Review collected by and hosted on G2.com. What problems is Kontent.ai solving and how is that benefiting you? There are more an more built-in AI features that are very helpful for the creation and improvement of web content. Review collected by and hosted on G2.com. 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