--- title: KnowledgeOwl Reviews meta\_title: 'KnowledgeOwl Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 134 reviews by the users' company size, role or industry to find out how KnowledgeOwl works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 134 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### KnowledgeOwl Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find KnowledgeOwl's **ease of use** exceptional, making onboarding and daily tasks seamless and intuitive. [(9 mentions)](https://www.g2.com/products/knowledgeowl/reviews?filters%5Bsentiment_snippet%5D=1269519&qs=pros-and-cons#reviews) Users commend KnowledgeOwl for its **exceptional customer support** , highlighting quick responses and helpful solutions every time. [(7 mentions)](https://www.g2.com/products/knowledgeowl/reviews?filters%5Bsentiment_snippet%5D=1269023&qs=pros-and-cons#reviews) Users appreciate the **user-friendly features** of KnowledgeOwl, making knowledge management straightforward and effective. [(7 mentions)](https://www.g2.com/products/knowledgeowl/reviews?filters%5Bsentiment_snippet%5D=1269616&qs=pros-and-cons#reviews) Users find KnowledgeOwl's **exceptional support** and intuitive design makes knowledge management smooth and effective. [(6 mentions)](https://www.g2.com/products/knowledgeowl/reviews?filters%5Bsentiment_snippet%5D=1268723&qs=pros-and-cons#reviews) Users find the **easy setup** of KnowledgeOwl remarkably straightforward, facilitating smooth integration and quick onboarding. [(5 mentions)](https://www.g2.com/products/knowledgeowl/reviews?filters%5Bsentiment_snippet%5D=1269049&qs=pros-and-cons#reviews) Users face a **small learning curve** with the WYSIWYG editor, especially if accustomed to traditional document tools. [(1 mentions)](https://www.g2.com/products/knowledgeowl/reviews?filters%5Bsentiment_snippet%5D=2461814&qs=pros-and-cons#reviews) Users desire more **flexibility in reporting** for comprehensive insights into user interaction with the help system. [(1 mentions)](https://www.g2.com/products/knowledgeowl/reviews?filters%5Bsentiment_snippet%5D=2507019&qs=pros-and-cons#reviews) Users find the **limited functionality** of KnowledgeOwl frustrating, especially regarding SSO capabilities across knowledge bases. [(1 mentions)](https://www.g2.com/products/knowledgeowl/reviews?filters%5Bsentiment_snippet%5D=1270060&qs=pros-and-cons#reviews) Users feel the **limited options** in KnowledgeOwl require cumbersome workarounds for essential features like image enlargement and language support. [(1 mentions)](https://www.g2.com/products/knowledgeowl/reviews?filters%5Bsentiment_snippet%5D=2461778&qs=pros-and-cons#reviews) Users note the **limited reporting** capabilities in KnowledgeOwl, though improvements have been made recently. [(1 mentions)](https://www.g2.com/products/knowledgeowl/reviews?filters%5Bsentiment_snippet%5D=2461766&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of KnowledgeOwl ##### 1. Ease of Use Users find KnowledgeOwl's **ease of use** exceptional, making onboarding and daily tasks seamless and intuitive. [ See 9 mentions ](https://www.g2.com/products/knowledgeowl/reviews?filters%5Bsentiment_snippet%5D=1269519&qs=pros-and-cons#reviews) See Related User Reviews AZ Amy Z. Enterprise (\> 1000 emp.) 5.0/5 "KnowledgeOwl is AWESOME" What do you like about KnowledgeOwl? KO is a robust and user-friendly knowledge management tool. My first time using it, I had a week to create 2 knowledgebases in a tool I had never use ![Kathryn G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kathryn G.") KG Kathryn G. Small-Business (50 or fewer emp.) 5.0/5 "Clean, Collaborative, and Easy to Scale" What do you like about KnowledgeOwl? It strikes the perfect balance between functionality and simplicity — robust enough to support complex documentation needs, yet intuitive enough that ##### 2. Customer Support Users commend KnowledgeOwl for its **exceptional customer support** , highlighting quick responses and helpful solutions every time. [ See 7 mentions ](https://www.g2.com/products/knowledgeowl/reviews?filters%5Bsentiment_snippet%5D=1269023&qs=pros-and-cons#reviews) See Related User Reviews AZ Amy Z. Enterprise (\> 1000 emp.) 5.0/5 "KnowledgeOwl is AWESOME" What do you like about KnowledgeOwl? KO is a robust and user-friendly knowledge management tool. My first time using it, I had a week to create 2 knowledgebases in a tool I had never use ![Charles R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charles R.") CR Charles R. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive and Reliable with Exceptional Support" What do you like about KnowledgeOwl? I really like how easy KnowledgeOwl is to use and how intuitive the UI is. The constant release of new features like the AI chatbot keeps things excit ##### 3. Features Users appreciate the **user-friendly features** of KnowledgeOwl, making knowledge management straightforward and effective. [ See 7 mentions ](https://www.g2.com/products/knowledgeowl/reviews?filters%5Bsentiment_snippet%5D=1269616&qs=pros-and-cons#reviews) See Related User Reviews AZ Amy Z. Enterprise (\> 1000 emp.) 5.0/5 "KnowledgeOwl is AWESOME" What do you like about KnowledgeOwl? KO is a robust and user-friendly knowledge management tool. My first time using it, I had a week to create 2 knowledgebases in a tool I had never use ![Charles R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charles R.") CR Charles R. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive and Reliable with Exceptional Support" What do you like about KnowledgeOwl? I really like how easy KnowledgeOwl is to use and how intuitive the UI is. The constant release of new features like the AI chatbot keeps things excit ##### 4. Helpful Users find KnowledgeOwl's **exceptional support** and intuitive design makes knowledge management smooth and effective. [ See 6 mentions ](https://www.g2.com/products/knowledgeowl/reviews?filters%5Bsentiment_snippet%5D=1268723&qs=pros-and-cons#reviews) See Related User Reviews AZ Amy Z. Enterprise (\> 1000 emp.) 5.0/5 "KnowledgeOwl is AWESOME" What do you like about KnowledgeOwl? KO is a robust and user-friendly knowledge management tool. My first time using it, I had a week to create 2 knowledgebases in a tool I had never use ![Charles R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charles R.") CR Charles R. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive and Reliable with Exceptional Support" What do you like about KnowledgeOwl? I really like how easy KnowledgeOwl is to use and how intuitive the UI is. The constant release of new features like the AI chatbot keeps things excit ##### 5. Easy Setup Users find the **easy setup** of KnowledgeOwl remarkably straightforward, facilitating smooth integration and quick onboarding. [ See 5 mentions ](https://www.g2.com/products/knowledgeowl/reviews?filters%5Bsentiment_snippet%5D=1269049&qs=pros-and-cons#reviews) See Related User Reviews AZ Amy Z. Enterprise (\> 1000 emp.) 5.0/5 "KnowledgeOwl is AWESOME" What do you like about KnowledgeOwl? KO is a robust and user-friendly knowledge management tool. My first time using it, I had a week to create 2 knowledgebases in a tool I had never use ![Charles R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charles R.") CR Charles R. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive and Reliable with Exceptional Support" What do you like about KnowledgeOwl? I really like how easy KnowledgeOwl is to use and how intuitive the UI is. The constant release of new features like the AI chatbot keeps things excit ### 5 Cons or Disadvantages of KnowledgeOwl ##### 1. Learning Curve Users face a **small learning curve** with the WYSIWYG editor, especially if accustomed to traditional document tools. [ See 1 mentions ](https://www.g2.com/products/knowledgeowl/reviews?filters%5Bsentiment_snippet%5D=2461814&qs=pros-and-cons#reviews) See Related User Reviews ![Kathryn G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kathryn G.") KG Kathryn G. Small-Business (50 or fewer emp.) 5.0/5 "Clean, Collaborative, and Easy to Scale" What do you dislike about KnowledgeOwl? The WYSIWYG editor isn’t as familiar as tools like Word or Google Docs, so there can be a small learning curve for new contributors. Once users unders ##### 2. Limited Customization Users desire more **flexibility in reporting** for comprehensive insights into user interaction with the help system. [ See 1 mentions ](https://www.g2.com/products/knowledgeowl/reviews?filters%5Bsentiment_snippet%5D=2507019&qs=pros-and-cons#reviews) See Related User Reviews ![Jacquie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacquie W.") JW Jacquie W. Mid-Market (51-1000 emp.) 4.0/5 "Intuitive and Customizable Help System with Room for Reporting Improvements" What do you dislike about KnowledgeOwl? The reporting isn't as flexible as we would like. I would like more information about the users that are using our help system and how they are using ##### 3. Limited Functionality Users find the **limited functionality** of KnowledgeOwl frustrating, especially regarding SSO capabilities across knowledge bases. [ See 1 mentions ](https://www.g2.com/products/knowledgeowl/reviews?filters%5Bsentiment_snippet%5D=1270060&qs=pros-and-cons#reviews) See Related User Reviews ![Kirsten C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kirsten C.") KC Kirsten C. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Customization and Support with KnowledgeOwl" What do you dislike about KnowledgeOwl? The only thing I don't love about KnowledgeOwl is that the functionality appears to be siloed into each knowledge base. You can't set more than one SS ##### 4. Limited Options Users feel the **limited options** in KnowledgeOwl require cumbersome workarounds for essential features like image enlargement and language support. [ See 1 mentions ](https://www.g2.com/products/knowledgeowl/reviews?filters%5Bsentiment_snippet%5D=2461778&qs=pros-and-cons#reviews) See Related User Reviews ![Marie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marie S.") MS Marie S. Mid-Market (51-1000 emp.) 5.0/5 "It combines a clean client interface with an intuitive editor and truly exceptional support" What do you dislike about KnowledgeOwl? Sometimes we are missing small features, e.g. table of contents within an article to directly jump to an area - we solved this with a workaround but w ##### 5. Limited Reporting Users note the **limited reporting** capabilities in KnowledgeOwl, though improvements have been made recently. [ See 1 mentions ](https://www.g2.com/products/knowledgeowl/reviews?filters%5Bsentiment_snippet%5D=2461766&qs=pros-and-cons#reviews) See Related User Reviews ![Scott R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott R.") SR Scott R. Small-Business (50 or fewer emp.) 5.0/5 "Feature-Rich, Easy Setup, Exceptional Service" What do you dislike about KnowledgeOwl? When I first started using KnowledgeOwl, the reporting could have been improved, but they have improved that as well just within the past six months. ## Top-Rated Alternatives [ ![Document360](https://images.g2crowd.com/uploads/product/hd_favicon/b872c1cb242b0087c09d41abdeb977a3/document360.svg "Document360") Document360 4.7/5(541) ](https://www.g2.com/products/document360/reviews) [ ![Guru](https://images.g2crowd.com/uploads/product/hd_favicon/ca023436a2b2ea9ce1964fde428f0038/guru.svg "Guru") Guru 4.7/5(2,322) ](https://www.g2.com/products/guru/reviews) [ ![Confluence](https://images.g2crowd.com/uploads/product/hd_favicon/cd7013b9ca4438b20378625373b7a8d8/confluence.svg "Confluence") Confluence 4.1/5(4,368) ](https://www.g2.com/products/confluence/reviews) [ View All Alternatives ](https://www.g2.com/products/knowledgeowl/competitors/alternatives) ![Marvin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marvin L.") ML Marvin L. Agent Support Analyst II Financial Services Enterprise (\> 1000 emp.) 1/24/2017 "Knowledge Owl Experience" 4.5/5 What do you like best about KnowledgeOwl? Broad range of functionality: highly flexible design for KBs, features available work well. I like the control available for reviewing and turning on articles, organizing them, and tagging/searching , great customer service: team responds promptly. Requests for help are answered through email. Review collected by and hosted on G2.com. What do you dislike about KnowledgeOwl? I had a hard time using the color picker when referencing our corporate website. It wouldn't automatically pull in the colors. Also notable is the feature for adding jpegs or other graphic files to the articles: you have to add them to the library by using an attachment-like feature for importing from you local files. This adds the file to your file library, from which point you must add it to your articles. This could be made into a shorter process by adding drag-drop file upload maybe. Review collected by and hosted on G2.com. Recommendations to others considering KnowledgeOwl: A great solution if you are looking for Knowledge Base core functionality. Review collected by and hosted on G2.com. What problems is KnowledgeOwl solving and how is that benefiting you? Trying to prevent calls to our help desk. Review collected by and hosted on G2.com. Show More 2/1/2017 Validated ReviewerSource: Seller invite ![Maria J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria J.") MJ Maria J. Director of Student Advising Higher Education Mid-Market (51-1000 emp.) 1/24/2017 "Easy to Implement and Maintain" 5/5 What do you like best about KnowledgeOwl? We've used knowledge base for almost a year now as a tool for students and employees to find information. The best things about Knowledge Owl are 1) How easy it is to create and manage content and 2) The support provided by the team at Knowledge Owl. Review collected by and hosted on G2.com. What do you dislike about KnowledgeOwl? I do wish the analytics were a little more robust but they do have documentation on how to incorporate Google Analytics, which has been helpful to us. Review collected by and hosted on G2.com. What problems is KnowledgeOwl solving and how is that benefiting you? We are now able to provide 24/7 self-service for our students so they can easily locate policy and process information. As an online institution, it's important for them to find what they need, even when there isn't a live person available. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Laura C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura C.") LC Laura C. Technology Customer Services Specialist Education Management Enterprise (\> 1000 emp.) 1/24/2017 "Ease at Your Fingertips" 4.5/5 What do you like best about KnowledgeOwl? The search feature allows our customer base to easily find what they are looking for instead of scouting all over the site. Review collected by and hosted on G2.com. What do you dislike about KnowledgeOwl? We use the LOGIN button which is located all the way to the right of the screen. If it were closer to the SEARCH feature, the customers would be able to click on it right away before using the SEARCH. This has been our biggest complaint from the employees that have used it since implementation. Review collected by and hosted on G2.com. What problems is KnowledgeOwl solving and how is that benefiting you? We, as a school district, train over 9,000 employees and are constantly improving our resources. This application has allowed us to do just that by making it so easy to revise resource material on the backend. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI Verified User in Internet Small-Business (50 or fewer emp.) 1/24/2017 "Great Knoweledge base solution" 4.5/5 What do you like best about KnowledgeOwl? The ability to structure the articles exactly as you see fit. Nesting different collections into categories that can then have articles inside is amazing. Review collected by and hosted on G2.com. What do you dislike about KnowledgeOwl? The statistic and reporting elements are a bit weak at the moment. Currently the stats that are shown are Views and Quality Views. Would love to see a actual average time spent on article. Most common place they came from (search, category, other article) and most common place they went to next. Review collected by and hosted on G2.com. Recommendations to others considering KnowledgeOwl: KnowledgeOwl has been an incredible company to work with. Their support is crazy fast and extremely helpful. Their offering for a knowledgebase is second to none. They have a huge range of features and functionality, and they seem committed to expanding based on customer demand and feedback. Review collected by and hosted on G2.com. What problems is KnowledgeOwl solving and how is that benefiting you? Providing self-serve information to customers looking to learn more about our product or looking to seek a solution to an issue they are facing. We needed a way to quickly and effectively produce and share support documentation and walkthroughs with our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Clint M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clint M.") CM Clint M. Director of Inside Sales Aviation & Aerospace Enterprise (\> 1000 emp.) 1/24/2017 "I think KO is a GREAT VALUE... I use it all the time and enjoy. " 4.5/5 What do you like best about KnowledgeOwl? Such a great value... 1. Great Price 2. Easy to use 3. Controlled User Group Experiences 4. Looks great on mobile platform 5. CUSTOMER SERVICE HAS BEEN EXCELLENT Review collected by and hosted on G2.com. What do you dislike about KnowledgeOwl? I don't love the table features... sometimes it's difficult to work with... especially copy paste of Excel. I wish it had some better options for formatting tables. Review collected by and hosted on G2.com. Recommendations to others considering KnowledgeOwl: Make sure the admin takes appearance very seriously... it can be a very good tool when used correctly. Review collected by and hosted on G2.com. What problems is KnowledgeOwl solving and how is that benefiting you? Communication to Sales & Marketing in a fast paced, always changing industry. I'm able to make changes with date stamps that allows user to know they are up to date with information. I also love the terms section. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Kelly A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelly A.") KA Kelly A. Instructional and Service Design Manager Non-Profit Organization Management Mid-Market (51-1000 emp.) 1/24/2017 "Amazing Backend and Customer Service" 5/5 What do you like best about KnowledgeOwl? Knowledge Owl is comprised of compassionate, dedicated, and talented staff - and it shows in their product. The software is user-friendly, and customer-centered. The software allows companies to meet their needs, wants, and grow as necessary. If you have questions, someone is there to answer, fix, and help. Review collected by and hosted on G2.com. What do you dislike about KnowledgeOwl? Nothing. There's literally nothing in my experience working with them that I dislike. They're amazing. Review collected by and hosted on G2.com. Recommendations to others considering KnowledgeOwl: Get it! Review collected by and hosted on G2.com. What problems is KnowledgeOwl solving and how is that benefiting you? We needed three separate knowledge bases that serve various stakeholders for various purposed. We needed to access and manage both content and users in one simplified space. And Knowledge Owl provided us that space. They also worked intimately to rebrand and customize features for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kevin V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin V.") KV Kevin V. Software Architect Computer Software Small-Business (50 or fewer emp.) 1/24/2017 "Excellent service/response" 4.5/5 What do you like best about KnowledgeOwl? Quite simply, the service and responsiveness and "personal attention" I received from the team in the beginning (when it was still gizmo). I have used the site very little over the last year (other members of my team have taken over responsibility) Review collected by and hosted on G2.com. What do you dislike about KnowledgeOwl? Hard to say, but perhaps the WYSIWIG editor (again this might be outdated info) tended to do some strange things to the source HTML sometimes. I generally only worked in the source HTML after a while. Review collected by and hosted on G2.com. What problems is KnowledgeOwl solving and how is that benefiting you? We needed an online help manual for our SaaS platform, and had several secondary features we wanted (widgets, etc) for future Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI Verified User in Internet Small-Business (50 or fewer emp.) 1/24/2017 "Incredibly competitive offering coming from a small team" 5/5 What do you like best about KnowledgeOwl? KnowledgeOwl seems to have an incredible keen sense on what people are looking for in a knowledge base tool. They make a point of doing this really well, and not clouding it with other services/solutions that impact their ability to offer a great tool. Review collected by and hosted on G2.com. What do you dislike about KnowledgeOwl? If there's anything we dislike, we reach out to them and they have a solution for us quickly. Review collected by and hosted on G2.com. Recommendations to others considering KnowledgeOwl: Reach out to them! They're very happy to help assist with any questions you have. Review collected by and hosted on G2.com. What problems is KnowledgeOwl solving and how is that benefiting you? We wanted to offer our users the ability to find answers to many questions they were looking for, without necessarily requiring reaching out to our support team. This helped expand our self service option so that we could focus our time on other areas of our business. This helped tremendously as we are a small team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI Verified User in Internet Small-Business (50 or fewer emp.) 1/24/2017 "Easy to use with good support" 4/5 What do you like best about KnowledgeOwl? Good controls and ability to link knowledge bases to each other so you only have to update once and have changes reflected on all Kbs. Also good customer service and support when I got stuck or needed advice Review collected by and hosted on G2.com. What do you dislike about KnowledgeOwl? FAQ and index pages - could be prettier! Review collected by and hosted on G2.com. What problems is KnowledgeOwl solving and how is that benefiting you? We needed to provide an online knowledge base to support our web platform in realtime as we are an agile tech company who release updates and changes almost weekly. Our solid state solutions weren't able to keep up and weren't scalable so it was time to move our help online. Using Knowledge Owl has enabled us to make regular updates to our platform support documents as the site develops and new release are launched, in a professional, easy to manage way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 2/1/2017 "Knowledge Owl review" 2/5 What do you like best about KnowledgeOwl? Relatively easy to use, logging into the editing portal is easy. Review collected by and hosted on G2.com. What do you dislike about KnowledgeOwl? I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was not recovered. This is extremely frustrating. I've also noticed that the formatting has changed in articles I've created in the past where the anchor and links are no longer showing up as they should. I will have to go back into all of my articles and make changes. Review collected by and hosted on G2.com. What problems is KnowledgeOwl solving and how is that benefiting you? Knowledge owl has allowed us to create articles to use internally allowing staff to self serve. Review collected by and hosted on G2.com. 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