The system has the potential to be much more than the original Competitive Intelligence concept it was meant to be. We have adopted as an internal Web publishing platform to allow departments to communicate and share their information with the entire company. For a multinational with no central communication services like us, the ease of use and customization abilities were key to success.
What do you dislike?
Cipher has been working on deploying new graphic interfaces to make the service more user friendly and nicer looking to users. The security requirements were also a stumbling block to many users who could not remember complicated passwords and would not log in often because of that.
What business problems are you solving with the product? What benefits have you realized?
We started needing the service just to share files and other information across the world. We realized that Web publishing for the masses could be a great new way of using the software. Lately we have pushed Cipher to offer configurable forms for data entry, so it can be used as a central database for various teams relying on Excel forms to communicate info to each other.
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