Knowledge360 Reviews & Product Details

Centralized repository system, accessing Review collected by and hosted on G2.com.

Lack of coverage on brokerage reports, need for better AI-based analysis to identify sentiments within documents. Better look of the platform compared to other peer CI platforms. Review collected by and hosted on G2.com.

The K360 platform is easy-to-use for users without deep technical expertise and it provides great options to search and organize content. Security and access controls are easy to integrate into my company's internal structure. Review collected by and hosted on G2.com.

Some minor issues with navigation and searchability (e.g. users must know to select 'documents' to find the best content in their searches). Review collected by and hosted on G2.com.

K360 is customizable and feature rich. We are able to tailor to suit our needs. Review collected by and hosted on G2.com.

K360 is really geared for enterprise applications vs project by project. Not a big deal, but would love for my entire team of analysts to have admin privileges. Review collected by and hosted on G2.com.

There is clearly a ton of power behind the suite of tools being offered. The hands-on training is invaluable. For anyone engaged in research, making sense of trends, and/or aggregating content, there is plenty here to play with.

It is extremely helpful to have articles displayed in plain text with no ads/noise. Additionally, they have subscriptions to a wide range of publications, journals, etc., that are normally behind paywalls. Review collected by and hosted on G2.com.

Training is a must, as there is a bit of a learning curve to understand all of the features/options. It is certainly not a dislike, just something I would highly recommend completing for anyone new to Knowledge360. Review collected by and hosted on G2.com.

Knowledge360 pulls in all of the news and updates on our competitors so I'm not searching through 20+ browser windows to get a sense of what's going on in the market. This is a huge time saver! I just login to Knowledge360 and have everything I need in one place. It also makes it super easy to flag important updates and share them with my team/across our organization. Review collected by and hosted on G2.com.

Getting started takes some time. The tool is basically a blank slate when you login and you have to build up different resources (reports, projects, reveal, etc.) and upload documents to the Knowledge section. Most software requires some level of set up out of the gate though and the Customer Success team is super helpful. Review collected by and hosted on G2.com.

That you are able to search, read, and organize information from over 5,000 sources plus any external sources you upload into the system, for example annual reports, into custom-made dashboards. This makes it a one-stop shop for catching up on industry and competitor events. The customer support is also first class. At first I was a little overwhelmed with all of the platform's features, but after just a few training sessions with my customer success manager, and knowing that I can contact her at any point with questions, I felt much more comfortable. Review collected by and hosted on G2.com.

There isn't much I dislike about the tool. As with any software tool sometimes there are bugs, but once you flag it to K360 they are usually able to fix them quickly. Review collected by and hosted on G2.com.

That you can fully customize your dashboards, create an unlimited number of them as well as share them with team members. I also love that as you "like" certain content the AI learns and includes more like it. Review collected by and hosted on G2.com.

There are so many different features that at first it can be a bit overwhelming. Thankfully, the team's fantastic level of support and training is a great help for overcoming this. Review collected by and hosted on G2.com.

Knowledge360 has been a force multiplier for my organization. As a result of implementing K360, I can see more and do more with my internal/external data and information including field intelligence because everything is centrally located and readily accessible via personalized dashboards. Access to K360 inside of Salesforce has also been a big plus. K360 is supported by an excellent customer service team. Review collected by and hosted on G2.com.

As with most software platforms a level of commitment to the process is needed to understand what's possible and build out a tool that best suits your needs. K360 is no different. There aren't any shortcuts but the service team is knowledgeable and super helpful. Review collected by and hosted on G2.com.

Most of the data that you need is already there. Many comparable tools are basically delivered as a frame and the requirement is on the user(s) or organization to populate internal data. K360 is much different. The platform works with a ton of third-party data partners, so once you are in, all of the content is already there. This ranges from news to financials, social chatter, etc. It is really great.

Flexibility is also put in the hands of the user. It is very easy to structure topic dashboards and company views so anyone on your team can view. It makes it really collaborative! Review collected by and hosted on G2.com.

The technology does what we ask of it. There is perhaps progress to be made with some visualizations, but that is only if you are looking to visualize data in the K360 itself. The platform also integrates with Tableau and serves as a sharing platform for other content types, so it more than makes up for it. Review collected by and hosted on G2.com.

The dashboard and email notifications are really helpful to keep me on top of really specific market changes or fluctuations that are happening. I've been using it particularly to monitor real-time changes related to COVID. Review collected by and hosted on G2.com.

I'm struggling to decide what to put here, but a little more granular control over the email notifications I send out to the team would be nice. Review collected by and hosted on G2.com.