1. [Home](https://www.g2.com/) 2. ... 3. [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) 4. [Knowlarity Cloud Contact Center Discussions](https://www.g2.com/products/knowlarity-cloud-contact-center/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_52dd88aa80632bfb5698ec8d8cddc106/knowlarity-cloud-contact-center.jpg "Product Avatar Image") ](/products/knowlarity-cloud-contact-center/reviews) [ Knowlarity Cloud Contact Center ](/products/knowlarity-cloud-contact-center/reviews) (14)4.0/5 Knowlarity's Cloud Contact Center is a comprehensive, cloud-based communication platform designed to streamline customer interactions for businesses of all sizes. By leveraging advanced telephony solutions, it enables organizations to manage inbound and outbound calls efficiently without the need for extensive infrastructure. This solution integrates seamlessly with existing CRM systems, providing real-time insights into customer conversations and agent performance. Key Features and Functionality: - Call Routing & Recording: Automatically route calls to available agents to minimize customer wait times, while recording all inbound and outbound calls for quality assurance and training purposes. - Call Control: Manage calls effectively with features like mute, hold, warm transfer, queue callback, and voicemail, enhancing the overall customer experience. - International Numbers: Obtain virtual numbers across multiple countries to facilitate global business operations and maintain a local presence. - Concurrent Calls: Handle multiple inbound and outbound calls simultaneously, maximizing agent productivity and ensuring prompt customer service. - Sticky Agent Concept: Connect repeat callers with the same agent they previously interacted with, fostering personalized customer relationships. - Mobile App Access: Monitor and manage business calls on the go by integrating the contact center with a smartphone application, offering greater control and visibility. Primary Value and Solutions Provided: Knowlarity's Cloud Contact Center addresses the challenges of traditional call centers by offering a scalable, cost-effective solution that requires minimal capital expenditure. It enhances workforce productivity through efficient call management and real-time analytics, enabling businesses to deliver superior customer engagement. By providing features like intelligent call routing, call recording, and mobile accessibility, it ensures that organizations can maintain high-quality customer interactions, improve agent performance, and expand their reach without the complexities associated with conventional telephony systems. Show More * * * ### 38.0 Nps Score Already have Knowlarity Cloud Contact Center? ### All Knowlarity Cloud Contact Center Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Knowlarity Cloud Contact Center used for? ](/discussions/what-is-knowlarity-cloud-contact-center-used-for) What is Knowlarity Cloud Contact Center used for? [ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Knowlarity+Cloud+Contact+Center+questions+and+get+answers+from+expert+users+in+our+Knowlarity+Cloud+Contact+Center+Discussions+section.&title=Knowlarity+Cloud+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fknowlarity-cloud-contact-center%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Knowlarity+Cloud+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fknowlarity-cloud-contact-center%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fknowlarity-cloud-contact-center%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Knowlarity+Cloud+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fknowlarity-cloud-contact-center%2Fdiscuss%0aAsk+Knowlarity+Cloud+Contact+Center+questions+and+get+answers+from+expert+users+in+our+Knowlarity+Cloud+Contact+Center+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Knowlarity+Cloud+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fknowlarity-cloud-contact-center%2Fdiscuss%0aAsk+Knowlarity+Cloud+Contact+Center+questions+and+get+answers+from+expert+users+in+our+Knowlarity+Cloud+Contact+Center+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/knowlarity-cloud-contact-center/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_52dd88aa80632bfb5698ec8d8cddc106/knowlarity-cloud-contact-center.jpg "Product Avatar Image") ### Have you used Knowlarity Cloud Contact Center before? Answer a few questions to help the Knowlarity Cloud Contact Center community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fknowlarity-cloud-contact-center%2Fdiscuss%3Fsmall_ask%3Dknowlarity-cloud-contact-center) No