--- title: Kindly Reviews meta\_title: 'Kindly Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 32 reviews by the users' company size, role or industry to find out how Kindly works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 32 scale: '5' date\_modified: '2026-08-17' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Kindly Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Kindly but has limited features. Are you part of the Kindly team? [Upgrade your plan](https://my.g2.com/kindly/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Generative AI-powered AI agents built to automate support. We are one of Europe’s leading premium AI agent providers specializing in the development of artificial intelligence and automation solutions for customer service and communication. We offer a platform that combines advanced machine learning techniques and natural language processing (NLP) to enhance the customer experience and improve the efficiency of customer service processes. What makes Kindly different? - Less maintenance and more content production. The flat structure reduces time spent building and maintaining the chatbot. - Easy to customize. No coding needed for the chatbot to fit your branding. - Multilingual Train the chatbot in one language and it will understand inquiries in more than one hundred! Among our customers are Tele2, VOI, Boozt Fashion, Norwegian Air, Lindex, Hertz, Comviq, Schibsted, Jotun, and Kahoot. Easily integrate with top CRM providers and other relevant systems such as Dixa, Salesforce, Voyado, Zendesk, and Ingrid among others. * * * Seller [Kindly](https://www.g2.com/sellers/kindly) Discussions [Kindly Community](https://www.g2.com/products/kindly/discuss) Languages Supported Afrikaans, Amharic, Arabic, Assamese, Azerbaijani, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Kurdish, Latin, Latvian, Lithuanian, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Dutch, Norwegian, Oriya, Punjabi, Polish, Portuguese, Russian, Sinhala, Slovak, Somali, Spanish, Albanian, Serbian, Sundanese, Swahili, Swedish, Tamil, Telugu, Tagalog, Thai, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese, Yiddish, Chinese (Simplified), Chinese (Traditional), Xhosa Solution Type All-in-One Overview by Kevin Vaseghi Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/kindly/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,907) ](https://www.g2.com/products/fin/reviews) [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![Gladly](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gladly") Gladly 4.7/5(1,115) ](https://www.g2.com/products/gladly/reviews) [ View All Alternatives ](https://www.g2.com/products/kindly/competitors/alternatives) ## User Insights Average based on 32 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Emil A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emil A.") EA Emil A. Mid-Market (51-1000 emp.) 11/10/2023 "Easy to work with, awesome." 5/5 What do you like best about Kindly? Effectiveness, smart & easy solutions. We've had been in encounter with them several times during the time we've had them. One of the main things that we're especially in keen of is the fast replies when in need of help. We've also had several analyzts done with our bot where Kindly not only does the analyzis, but also comes with a lot of improvements. Higly appreciate it. It's also very easy to build in and easy to launch. Review collected by and hosted on G2.com. What do you dislike about Kindly? I do not dislike anything. But of course, as constructive feedback i wish they were a wee bit faster to implement systems they have received feedback on. However, the system in place already works fully as intended. It's just the small tweaks. Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? Recurring tickets, which means that we instead can focus on other bigger matters. Also, making the customer service more fun to work with since we do not always have to answer the same question repetative everyday. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![John S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John S.") JS John S. Enterprise (\> 1000 emp.) 10/20/2023 "I couldn't recommend working with Kindly enough." 5/5 What do you like best about Kindly? I would say the people working there, everyone I've met from there have all been super nice and helpful people, It's very easy to implement, and it's been exceeding all my expectations about what it would be like. They've been proactive in checkin in with us, they've given us valuable insights to make our bot better, if i have a customer I get support the same day, usually way faster than that. One thing I've liked alot is the transparancy about what features are being requested and status logs on how often you're using them. Review collected by and hosted on G2.com. What do you dislike about Kindly? So far I've not found anything I dislike about Kindly. Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? Kindly is directly and indirectly solving alot of issues we've had where customers might've had to wait for an answer the chatbot could provide instantly. Reducing inflow to actual agents have also made working in the chat easier for me and my colleagues where it allows us to focus extra on things a human actually needs to look at and give a better experience for our customers! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TA Thomas A. Small-Business (50 or fewer emp.) 11/6/2023 "A Chatbot that actually works!" 5/5 What do you like best about Kindly? Kindly's Chatbot has proven to be an excellent addition to our website. Its utilization of GPT technology is truly remarkable, leaving us deeply impressed with the cutting-edge innovation. We are highly satisfied with the dedicated team that facilitated the seamless integration of the chatbot onto our website. Review collected by and hosted on G2.com. What do you dislike about Kindly? So far, we have encountered no issues or concerns to address. Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? Kindly's chatbot will hopefully plays a big role in ensuring the accurate dissemination of information to our users. It significantly enhances the user experience, enabling them to utilize our services more effectively." Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL Verified User in Leisure, Travel & Tourism Mid-Market (51-1000 emp.) 11/8/2023 "Impeccable cooperation" 4.5/5 What do you like best about Kindly? We are very happy with the collaboration so far with Kindly. They are very swift to solve our problems and needs. Our Customer Success manager from Kindly has done a formidable job of understanding our issues and comes up with good/smart solutions that work for us. Review collected by and hosted on G2.com. What do you dislike about Kindly? Nothing in particular that comes to mind. Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? We wanted to streamline the handling of customers through chat/chatbot, and Kindly has helped us with this. By having a Chatbot that is well structured with questions/answers, the bot is able to answer approx. 80-85% of our inquiries, without the need to contact a customer service representative. With this formidable response rate of the chatbot, we also free up the customer handlers to answer other cases or do other tasks. Review collected by and hosted on G2.com. Show More 11/10/2023 Current UserValidated ReviewerSource: OrganicAI Translated ![Espen G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Espen G.") EG Espen G. Senior Consultant Enterprise (\> 1000 emp.) 10/31/2023 "Positive - Smart solutions - Get done attitude" 5/5 What do you like best about Kindly? The attitude of the people. They are genuinly interested in helping your business improve services, by using software to get the job done by fewer people. They have a truly positive mindset, and is a joy to work with. Review collected by and hosted on G2.com. What do you dislike about Kindly? I have nothing to point out here - we're truly happy with the services. Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? Supplying working bot-solution, enabling us to focus on the truly challenging cases, instead of wasting time on simple questions. Saving us time and money. We're also in the progress of implementing GPT with Kindly as supplyer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") IB Verified User in Banking Mid-Market (51-1000 emp.) 11/7/2023 "Very collaborative and always looking to improve their platform." 5/5 What do you like best about Kindly? The platform has seen tremendous growth over the years and has shown to be a very reliable tool to automate simple customer inquires which can be cumbersome in large quantities to handle manually. Review collected by and hosted on G2.com. What do you dislike about Kindly? There seems to be some level of disconnect between the back-end developers who are improving the product, and those who teach the program towards their clients. This appears to be creating some bottlenecks in feedback and following up on questions and feedback. Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? They are helping us answer simple and frequently asked questions that we would otherwise have to answer by phone or e-mail. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Sporting Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sporting Goods") AS Verified User in Sporting Goods Mid-Market (51-1000 emp.) 3/18/2024 "State of the art AI Chatbot" 5/5 What do you like best about Kindly? Kindly provides a chatbot that is easy to implement, build and improve, while also creating a better user experience for your website. Review collected by and hosted on G2.com. What do you dislike about Kindly? Getting an AI chatbot means extra work and maintenance, but with a potential for saving hours longterm. Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? Kindly has helped us keep up with increasing customer inquiries in a fast growing company, and we have managed to make customer service self-servicable. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 11/7/2023 "Friendly Team & Easy Platform!" 5/5 What do you like best about Kindly? The Kindly platform is easy to work in and the team at Kindly is very friendly and helpful working towards the same goal as us - creating an amazing chatbot! Review collected by and hosted on G2.com. What do you dislike about Kindly? It's hard to answer this question, so far everything is very good with kindly! Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? Kindly chatbot is taking care of the easier questions from our customers such as tracking and order follow ups, while we at Customer Service can focus on the more tricky cases. I also like the feature of making the Chatbot focus on presales. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sam F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam F.") SF Sam F. Mid-Market (51-1000 emp.) 10/26/2023 "Amazing service from the people at Kindly" 5/5 What do you like best about Kindly? Kindly as a product is intuitive to use and works great. I appreciate features such as sample generation which saves a lot of time. The UI is clean and beginner friendly! The people at Kindly are friendly and lightning fast at helping out when needed! Review collected by and hosted on G2.com. What do you dislike about Kindly? Some very basic HTML is needed to format text. Not necessarily a downside and I don't mind, but maybe a simple text editor would be helpful. Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? We have greatly reduced our need for human chat support just after a few months of building our chatbot. Cool stuff! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Madeleine K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Madeleine K.") MK Madeleine K. Mid-Market (51-1000 emp.) 11/6/2023 "Excellent cooperation!" 5/5 What do you like best about Kindly? Easy to use, weekly updates with our contact person, great support. Review collected by and hosted on G2.com. What do you dislike about Kindly? I am very pleaced with everything so far :) Review collected by and hosted on G2.com. What problems is Kindly solving and how is that benefiting you? Customers find the easy answers them self, and takes some of the workload of our customerservice team ;) Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Kindly? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Kindly ](https://www.g2.com/products/kindly/discussions/new) GU Guest User What is Kindly used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-kindly-used-for) [ View all Discussions ](https://www.g2.com/products/kindly/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/kindly/pricing) ##### ##### Kindly Features Self-Service Platform Automation Artificial Intelligence Responses Customization Control Route To Human Platform Live chat Integrations Branding [ View More Features ](https://www.g2.com/products/kindly/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing) [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)[Bot Platforms](https://www.g2.com/categories/bot-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What data migration and system transition strategies matter most for IRCM implementation?](https://www.g2.com/discussions/what-data-migration-and-system-transition-strategies-matter-most-for-ircm-implementation)[What cloud migration assessment solutions generate clear 7R prioritization and migration roadmaps without requiring extensive technical documentation?](https://www.g2.com/discussions/what-cloud-migration-assessment-solutions-generate-clear-7r-prioritization-and-migration-roadmaps-without-requiring-extensive-technical-documentation)[Which pharmacy management systems deliver patient counseling tools without vendor lock-in?](https://www.g2.com/discussions/which-pharmacy-management-systems-deliver-patient-counseling-tools-without-vendor-lock-in) [What are the best app monetization platforms for publishers optimizing fill rates without dedicated ad operations staff?](https://www.g2.com/discussions/what-are-the-best-app-monetization-platforms-for-publishers-optimizing-fill-rates-without-dedicated-ad-operations-staff)[Which vendor supports offline access to notes across devices?](https://www.g2.com/discussions/which-vendor-supports-offline-access-to-notes-across-devices)[Pros and Cons Details](https://www.g2.com/products/kindly/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)