--- title: Khoros Social Media Management Reviews meta_title: 'Khoros Social Media Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 121 reviews by the users' company size, role or industry to find out how Khoros Social Media Management works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 121 scale: '5' date_modified: '2026-06-30' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Khoros Social Media Management Reviews **Vendor:** Ignite Enterprise Software Solutions **Category:** [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt) **Average Rating:** 3.9/5.0 **Total Reviews:** 121 ## About Khoros Social Media Management Khoros’ industry leading social media management makes it easy for brands to engage with their fans, followers and customers across all the major social channels. The solution delivers listening, publishing, 1-to-1 or 1-to-Many engagement and analytics — so you can get more done in less time and easily adapt to market change. Khoros makes it easy for global teams to unify channels, configure unique workflows, and govern everything from content to users. Our customers enjoy greater efficiency, campaign performance, and ultimately — peace of mind. Key benefits include: Seamless deep listening and engagement Digital and social teams can access listening intelligence right alongside their planning & publishing tools — and engagement teams can seamlessly listen for and identify high value conversations, then one-click to respond or moderate, putting insights and action right at their fingertips. End-to-end social engagement across organic and paid channels Track brand mentions, trends, and competitors in 187 languages across millions of sources, and quickly launch cross-channel paid and organic social campaigns to maximize content value while managing all inbound mentions, engagements, comments, posts, and direct messages. All from one dashboard. Unified governance supported by AI Manage published and scheduled content from across channels, teams, and sources in one centralized location to ensure a consistent brand voice is always maintained. Define customizable workflows and rules for content from origination to publishing, and leverage AI to recommend optimal publishing times, block profanity, and generate text. Protect your brand and mitigate risk Centralized visibility and control over account access, content approval, and teams means protecting brand equity at scale. Stay on top of any crisis by understanding when crises are emerging, and how and when to engage using real-time data and custom notifications. Measure what matters Translate your social performance to metrics that matter to your business and drive tangible ROI. Analyze paid and organic results across every channel, post, and conversation. Use templates, custom metrics, and historical benchmarking to drill into performance for varying stakeholders. ## Khoros Social Media Management Pros & Cons **What users like:** - Users value the **customization and scalability** of Khoros for managing global social media channels efficiently. (9 reviews) - Users find Khoros Social Media Management to be **exceptionally user-friendly** , enhancing their engagement and planning capabilities. (7 reviews) - Users highlight the **robust analytics capabilities** of Khoros, enabling informed decisions and effective marketing strategies. (5 reviews) - Users love the **organized calendar view** in Khoros, which enhances workflow and messaging oversight across platforms. (5 reviews) - Users appreciate the **seamless social media integration** of Khoros, enhancing efficiency in content planning and customer engagement. (5 reviews) - Content Creation (4 reviews) - Multiple Accounts (4 reviews) - Platform Diversity (4 reviews) - Post Scheduling (4 reviews) - Easy Interface (3 reviews) **What users dislike:** - Users face **scheduling issues** with Khoros, as it struggles with drafting, data automation, and post combinations. (4 reviews) - Users find the **complex usage** of Khoros Social Media Management can hinder productivity and requires extensive training. (3 reviews) - Users face issues with **limited features and slow performance** , making enhancements and customizations difficult and frustrating. (3 reviews) - Users find Khoros lacking due to **Instagram limitations** , needing separate tools for better publishing options. (3 reviews) - Users face **limitations in social media integration** with Khoros, impacting community management efficiency and functionality. (3 reviews) - AI Limitations (2 reviews) - Functionality Issues (2 reviews) - Learning Complexity (2 reviews) - Learning Curve (2 reviews) - Limited Features (2 reviews) ## Khoros Social Media Management Reviews ### 1. Feels Slightly Behind **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Khoros Social Media Management?** Routing and rules are easy to use. Easy to intergrade pages. Performance is good. **What do you dislike about Khoros Social Media Management?** UI could look better and be more user friendly. Would prefer more rule options **What problems is Khoros Social Media Management solving and how is that benefiting you?** Was good for social media moderation and community engagement ### 2. An effective tool for facilitating customer interactions via social media platforms. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Khoros Social Media Management?** What I love most about Khoros is its super simple interface that makes it really easy to use. **What do you dislike about Khoros Social Media Management?** It would be beneficial if Khoros could offer us the option to adjust the font size within the tool. Nonetheless, I appreciate most of its features. **What problems is Khoros Social Media Management solving and how is that benefiting you?** It enables us to serve and support our customers effectively. ### 3. The best monitoring tool for social media management. **Rating:** 4.0/5.0 stars **Reviewed by:** Akshay Y. | Software Developer - 2, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Khoros Social Media Management?** I was doing freelancing for one my friends, he has his own business and he was creative director over there. After a research to manage their social media channel, I got to know about Khoros, and we started using one of the feature, which is Social Median Management. To be honest, posting a content across many of us social channel was really less time consuming. And also we used schedule our posting time. Another thing was tracking the comments on the contents and mentions too. **What do you dislike about Khoros Social Media Management?** So far, as we have very small group of people, we found it as a somewhat expensive. And documentation should be more clear and concise. Because, no one wants to spend more time to learn the new platform. Overall I found it as a good platform. **What problems is Khoros Social Media Management solving and how is that benefiting you?** As I discussed, managing social media is easy than what appointing a people. We could now manage our content delivery across multiple social accounts. So far, we're using this feature only. ### 4. The welfare usage of Khoros as a medium for support **Rating:** 4.0/5.0 stars **Reviewed by:** Yasser L. | Social Media Customer Support, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Khoros Social Media Management?** The tool provides accurate volume of queues and also the option to get back to your conversations. **What do you dislike about Khoros Social Media Management?** The tool sometimes has issue like tagging jira tickets and also automatically logs out due to no response. **What problems is Khoros Social Media Management solving and how is that benefiting you?** The issue about khoros logging out the system as soon as this has been fixed we can keep our availability rate going normal. ### 5. Good platform for interacting with customers through social media **Rating:** 4.0/5.0 stars **Reviewed by:** Alba P. | Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Khoros Social Media Management?** Khoros is userfriendly, you will see which social media customers are using to contact you, also it provides all the details about customer's account and also you can save notes. **What do you dislike about Khoros Social Media Management?** What I do not line is the notification system. Sound is very poor, they should include more options for listening notifications. **What problems is Khoros Social Media Management solving and how is that benefiting you?** It helps to connect directly with customers and provide them the assistance in real life time. ### 6. Global Tool that works fine **Rating:** 4.0/5.0 stars **Reviewed by:** Y. S. E. | CEJ Strategy & Orchestration Expert | Region Emerging Markets (REM), Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Khoros Social Media Management?** While I was working at BMW Turkey, Khoros was the tool that Global Marketing Team which is based in Munich upload all the social media assets so that our agency can use it easily, I was in between guy between agency and the global marketing team, I have had a user account where I onboard the agency people first. **What do you dislike about Khoros Social Media Management?** The search mechanism was not working great because sometimes global send us two assets such as IMG779 and IMG778, I know that sometimes we are having hard time to find both of them even my search query was starting with IMG77.. **What problems is Khoros Social Media Management solving and how is that benefiting you?** Imagine you are getting 30 GB of social media packages every month from global marketing team, if there were no Khoros having them downloaded and then transferred to agency people would be mess, not only it will take time but also due to company firewalls it would be too difficult. ### 7. Khoros as a publishing and monitoring tool **Rating:** 4.5/5.0 stars **Reviewed by:** Lilian R. | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Khoros Social Media Management?** By connecting all our social media accounts we are able to plan easily and in advance our publications and be sure to monitore all comments that are related to our brand. **What do you dislike about Khoros Social Media Management?** Khoros Marketing doesn't include TikTok for the Inbox part. Which means community managers have to check comments natively. Fortunately Khoros Care does if you subscribe to this "add-on". **What problems is Khoros Social Media Management solving and how is that benefiting you?** Merging all our social media accounts into one platform is a time saving in term of publishing and comments monitoring. ### 8. Helps me create awesome social media campaigns! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Khoros Social Media Management?** Easy to use, organized way to see engagement. Makes me feel very connected! **What do you dislike about Khoros Social Media Management?** Sometimes lags a bit and the over page speed experience can improve. **What problems is Khoros Social Media Management solving and how is that benefiting you?** Easy to track the engagement and allows me to understand on what areas to improve on for the campaigns ### 9. A good user experience **Rating:** 4.0/5.0 stars **Reviewed by:** Monica A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Khoros Social Media Management?** It's very user-friendly and easy to navigate. **What do you dislike about Khoros Social Media Management?** Occasional glitches in putting draft holds on the content calendar. Khoros analytics could also go a little more in-depth. **What problems is Khoros Social Media Management solving and how is that benefiting you?** We have a large organization with a lot of social media managers. Khoros helps us collaborate in one place and see all that we're working on. ### 10. I would not reccomend Khoros. **Rating:** 1.5/5.0 stars **Reviewed by:** Jayde B. | Sr. Marketing Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Khoros Social Media Management?** I enjoyed the calendar feature. You can see drafts and scheduled posts. **What do you dislike about Khoros Social Media Management?** The system is not intuative. You can only specific action items in one way. It takes too much time to learn the outdated system. **What problems is Khoros Social Media Management solving and how is that benefiting you?** It solved the basic need to have a social media presence for our company. ### 11. Power, ease of use and excellent metrics to manage social networks **Rating:** 4.5/5.0 stars **Reviewed by:** Steve O. | Senior Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Khoros Social Media Management?** In my organization we started using Khoros to efficiently provide answers to our customers' queries on various social platforms; organize, plan and publish content and perform analytics that can be critical in our decision-making around marketing. Khoros has pretty good customization capabilities, the calendar view is attractive and I like that there is an approval process because content can be reviewed before being published, it's an excellent feature. **What do you dislike about Khoros Social Media Management?** The only thing I find not very positive is that the campaign panels are so unintuitive to use, that it hinders and slows down the user's work sometimes. **Recommendations to others considering Khoros Social Media Management:** It is a unique platform when it comes to planning, organizing and publishing content on different social networks; it is easy to use; it has a good user interface and if cost is affordable for small and medium businesses. Recommended. **What problems is Khoros Social Media Management solving and how is that benefiting you?** Khoros Marketing has helped us simplify everything when it comes to customer interaction and social media account management with little training requirements. Aesthetically it is excellent, makes it easy for new users to navigate and understand and speeds up the adoption of the platform in general. The reporting section is excellent; analytically it is powerful. Today it is fundamental in our decision making around marketing. ### 12. Khoros Gave Us the Ability to Scale our Marketing Strategy **Rating:** 5.0/5.0 stars **Reviewed by:** Gracie M. | Director of Social Media, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Khoros Social Media Management?** Unlike similar products we have explored, I can tell that Khoros was built by professionals who understand marketing strategies beyond social media. They have omnichannel integration and scalability as top priorities in their product roadmaps. With over 200 social media accounts and 40,000+ incoming conversations per month, the ability to share content and escalate issues efficiently amongst remote teams is extremely important; Khoros is the only platform we have used that has enabled us to do this successfully. **What do you dislike about Khoros Social Media Management?** At times, Khoros has been slow to onboard products that serve new social channel functionality i.e. analytics for Instagram reels or collaboration posts. But we have typically found manual processes to bypass those issues until they have updated their systems. **Recommendations to others considering Khoros Social Media Management:** Khoros is extremely customizable, making it great for teams who are willing to put in the time to not only create but also maintain updates and processes as social platforms/algorithms evolve. **What problems is Khoros Social Media Management solving and how is that benefiting you?** Since we have so many social media accounts and incoming engagement/messages a day, it was extremely difficult to ensure a consistent brand voice and customer service process before having a single platform all teams could communicate on. Khoros has increased efficiency of our teams internally, and significantly improved the communication and problem solving experience for our customers which we have measured via engagement volume, sentiment, and NPS Scores. ### 13. Handy, but found to be few glitches **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Khoros Social Media Management?** I like the formatting and how it is laid out - my experience with other platforms similar to Khoros have not had the ability to manage community and responses as well as Khoros care does. **What do you dislike about Khoros Social Media Management?** I dislike that it is quite susceptible to glitches, my team have raised multiple tickets and my experience has been overall good, but things such as automatic tagging and queues are not as intuitive and need a lot of attention to detail as the system can easily miss these things. **Recommendations to others considering Khoros Social Media Management:** Khoros marketing is good in that it does the job well and it's easy to navigate. But again, better for platforms such as Facebook and ad groups, I am yet to explore more of khoros with other platforms. **What problems is Khoros Social Media Management solving and how is that benefiting you?** Khoros marketing is good that it shows conversation and notes + editing, which is a great tool. However i think the layout could be more user-friendly, for example Later does a great job. ### 14. Great, but I'm not sure if it's worth the cost **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Khoros Social Media Management?** It has taken our social media marketing to the next level in terms of organization, customer experience, and analytics reporting. In the end, this is an "enterprise-level" social media tool, and I think it's geared more toward companies much larger than ours. I appreciate the excellent customer service we get from the Khoros team — they're lightning fast in getting back to us about issues, although we're often directed to the Atlas community to basically troubleshoot ourselves. **What do you dislike about Khoros Social Media Management?** It can be buggy, which has created numerous embarrassing issues in the past when trying to share analytics with my supervisors and the very expensive product they paid for is not working the way it should. I dislike the huge cost, and am not sure it's justifiable for our company. I dislike the outdated, user-unfriendly analytics layouts that are not fun at all to work with. **What problems is Khoros Social Media Management solving and how is that benefiting you?** Before Khoros, we were using a tool that met our calendar/publishing needs (for the most part), but didn't allow us to effectively respond to customer comments and messages in an organized way. That is the main problem Khoros has solved. ### 15. Good but could be better! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Khoros Social Media Management?** I like how easy it is to respond and find messages and transfer them to another coworker. I like how I can view the calendar and create plans and labels to track for the team. **What do you dislike about Khoros Social Media Management?** I dislike how hard it is to pull data from responses and transform them into a more comprehensive report. It is so manual and wish it was more automated features. I also wish I could pull data directly from posts in the calendar or combine data from multiple posts in a campaign automatically. I wish publishing would be easier with a better ai and we don't have to manually push stories and reels. **What problems is Khoros Social Media Management solving and how is that benefiting you?** I have solved some high level views and options in Khoros to report to higher execs that we didn't have access to before using Khoros. I like how I can create rules and labels to help my reporting. ### 16. Khoros, a mid-tier choice for social media marketing. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Khoros Social Media Management?** What's most helpful about Khoros Marketing is the organization and workflow capabilities. The calendar management tool helps my team and I to have an overview of all messaging across platforms and accounts in one quick view. **What do you dislike about Khoros Social Media Management?** Khoros is slow, at best. The features promised were not delivered at activation and the functions on the platform are limiting. For example, there is lack of social media posting capabilities available on the platform. **Recommendations to others considering Khoros Social Media Management:** Please ask questions based on your need - and make sure you get direct answers to those questions before moving forward with Khoros Marketing. **What problems is Khoros Social Media Management solving and how is that benefiting you?** Khoros Marketing has helped my team align with a better content planning solution. We now have the ability to establish a content plan for entire months, weeks, and quarters by utilizing their online calendar management. ### 17. Not Great for Instagram **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Khoros Social Media Management?** I appreciate the amount of customization available. I'm able to create the approval paths I need, and creating new labels for posts is simple. The number of widgets in the analytics section is also a bonus. **What do you dislike about Khoros Social Media Management?** Unfortunately, I have to use another social media tool to publish/schedule to Instagram, because Khoros marketing is so limited and glitchy. It's very inconvenient. **Recommendations to others considering Khoros Social Media Management:** I would probably explore other options. It's not bad, but it's certainly not the best. **What problems is Khoros Social Media Management solving and how is that benefiting you?** Khoros Marketing has allowed me to create approval paths with other team members and get my posts scheduled far in advance. The different calendar views make it easy to manage multiple business pages quickly. ### 18. Great tool for basic use cases **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Khoros Social Media Management?** Stable and easy to individualize, helped us managing more than 100 social media channels worldwide and share content between different markets **What do you dislike about Khoros Social Media Management?** Not easy to raise enhancements, could be more customizeable **What problems is Khoros Social Media Management solving and how is that benefiting you?** Managing social channels, reporting and sharing content between different markets ### 19. Using Khoros Marketing to promote a nonprofit **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Khoros Social Media Management?** I like the ability to both publish, schedule, listen, and engage with all our audiences **What do you dislike about Khoros Social Media Management?** I like the product and don't have any additional comments. Perhaps the only issue would be ease of use and training is difficult **Recommendations to others considering Khoros Social Media Management:** It is a powerful program on all levels but requires a commitment to learning and a willingness to take the time to get the most out of it. **What problems is Khoros Social Media Management solving and how is that benefiting you?** Khoros enables us to manage and maintain a large number of social accounts across all the platforms we use, it enables us to do real-time listening and engagement and it provides us with a platform that multiple team members can use easily ### 20. We've been using Khoros for 5+ years **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen M. | Social Media Specialist , Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Khoros Social Media Management?** Khoros allows us to organize and schedule content throughout all our social channels. **What do you dislike about Khoros Social Media Management?** I don't like how you have to refresh the content calendar to update it. **What problems is Khoros Social Media Management solving and how is that benefiting you?** The plan feature and analytic capabilities give us great insight into what resonates with our audience and where they are engaging with us the most. ### 21. Khoros has much more functionality compared to other content management platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Khoros Social Media Management?** The fact that we are given access to the most recent updates per platform. Being able to schedule content for all platforms makes my life easier and khoros has done that. **What do you dislike about Khoros Social Media Management?** Not being able to schedule a photo and video in the same post. Only can do multiple photos or multiple videos but not 1 of each in carousel posts. This would be nice for Instagram. It would be nice to be able to schedule videos for Pinterest and Idea Pins. **What problems is Khoros Social Media Management solving and how is that benefiting you?** Being able to plan my content calendar out in advance. Utilizing labels when scheduling posts so when I want to create analytics reports it's very easy and takes no time at all. ### 22. I Use Khoros Every Day! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Khoros Social Media Management?** The thing i like the most about Khoros is the organized calendar view across multiple accounts and the organization it gives me and my team. **What do you dislike about Khoros Social Media Management?** Although I understand for security reasons, I don't love being logged out as frequently as I am, then having to re-login many times throughout the day. **What problems is Khoros Social Media Management solving and how is that benefiting you?** Having one big hub for analytics, posting, calendar, tracking, etc all have helped greatly for our social team. ### 23. Khoros Marketing is enjoyable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Khoros Social Media Management?** I love that Khoros is so customizable and easy to use. Stream creation and analytics are great tools and easy to use. **What do you dislike about Khoros Social Media Management?** I dislike the confirmation codes to log in, sometimes the delay comes late and you have to request another. **What problems is Khoros Social Media Management solving and how is that benefiting you?** We're able to use the calendar and also see post performance with ease, labels and community management is easier through the tool. ### 24. Gets the job done **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Khoros Social Media Management?** It has a comprehensive set of features, for all the social platforms, and on their end, lots of options for labeling your own content. **What do you dislike about Khoros Social Media Management?** Can be overly complicated. Making a post can take ten minutes just filling out every detail of it. **What problems is Khoros Social Media Management solving and how is that benefiting you?** Creating content calendars and tracking performance. Has allowed for different types to be tracked. ### 25. Very useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Khoros Social Media Management?** The system does a great job of grabbing all the information I need to monitor my business online. **What do you dislike about Khoros Social Media Management?** There are occasional issues where lists do not always refresh. **What problems is Khoros Social Media Management solving and how is that benefiting you?** Khoros is used to monitor my business via Social Media and allows us to quickly identify and respond to any issues. ### 26. Essential tool for managing multiple high volume social channels **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Khoros Social Media Management?** Bring all your channels and properties in to one manageable and trackable consolidated view. **What do you dislike about Khoros Social Media Management?** Lack of TikTok integration isn't optimal. **What problems is Khoros Social Media Management solving and how is that benefiting you?** We can manage user moderation with the ability to annotate, take bulk actions and track specific users as heroes and problem users. ### 27. Khoros Marketing Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Khoros Social Media Management?** I like how simple the calendar format is and the inbound is easy to navigate. **What do you dislike about Khoros Social Media Management?** I dislike that you have to publish from the mobile app on certain things. **What problems is Khoros Social Media Management solving and how is that benefiting you?** The calendar makes it very easy to schedule out everything ahead of time. ### 28. Khoros Marketing gives you the chance to deliver all sort of reports **Rating:** 4.5/5.0 stars **Reviewed by:** Lucas D. | Social Media Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Khoros Social Media Management?** You have a dashboard for each product or social network already created that you can use in order to customize what you need to deliver as a report. **What do you dislike about Khoros Social Media Management?** I have nothing wrong to say about those dashboards because you can customize them as you wish. You just need to understand the platform in order to create what you need. **What problems is Khoros Social Media Management solving and how is that benefiting you?** We can have our results immediately. If you need to create a flash report, is really easy for our team to deliver the information. ### 29. Great For Content **Rating:** 4.5/5.0 stars **Reviewed by:** Melinda S. | Correspondence Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Khoros Social Media Management?** It really acts as a one-stop-shop for everything you would need in terms of content. It's fantastic for helping find your target audience and storing data. We love the calendar feature and it has an easy approval process for content. **What do you dislike about Khoros Social Media Management?** Not all features are totally user friendly. I would also be better if it was able to post across all social media platforms, especially when trying to reach a certain audience. **What problems is Khoros Social Media Management solving and how is that benefiting you?** The ability to use labels for content has been super helpful with storing data for reporting. It's also made pulling reports significantly easier with the updates. ### 30. All the data **Rating:** 5.0/5.0 stars **Reviewed by:** Whitney M. | Head of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Khoros Social Media Management?** The platform is pretty easy to navigate and has multiple features for marketing professionals, such as content scheduling and data analytics, all in one place so there is no need for multiple services. **What do you dislike about Khoros Social Media Management?** I'm not sure that this is a bad thing but the learning curve is a little longer than some other platforms, but it could be due to the amount of information to learn. **What problems is Khoros Social Media Management solving and how is that benefiting you?** Scheduling content and then taking that content and analyzing data after it's been posted. It saves the team time and effort when putting reports and presentations together. ### 31. Khoros Marketing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Khoros Social Media Management?** Analytics tool provided by Khoros is so helpful for getting valuable insights. **What do you dislike about Khoros Social Media Management?** Nothing as such. Every feature that we have used was helpful. **What problems is Khoros Social Media Management solving and how is that benefiting you?** - Analytics for our social media - Staying connected with customers ### 32. Khoros User **Rating:** 4.0/5.0 stars **Reviewed by:** Lauren M. | Director, Corporate Digital Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2021 **What do you like best about Khoros Social Media Management?** Support that was available for the enterprise. **What do you dislike about Khoros Social Media Management?** Analytics was lagged, difficult to create reports. **What problems is Khoros Social Media Management solving and how is that benefiting you?** Great community capabilities, easy for multiple users to be on the platform. ### 33. Great in some areas, not great in others **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2020 **What do you like best about Khoros Social Media Management?** - A very straightforward design and UX. - Decent analytics capabilities. - Labeling to segment reporting of different social posts. - Campaign Plans were a nice addition. **What do you dislike about Khoros Social Media Management?** - Support structure following their acquisition by Lithium - The "Atlas" platform as a whole - Customer service quality and level of turnover - Missing out on some of the newest social media functionalities **What problems is Khoros Social Media Management solving and how is that benefiting you?** We had managed several enterprise-level clients' accounts with Khoros for the better part of 5 years. At first, we had been able to easily provide nested approval workflows to a mid- to large-sized team from all over the world. Over time, the level of support and technical issues began to increase. Their security breaches in early 2020 were also very concerning, resulting in all customers being completely locked out of the platform. ### 34. Gets the job done, but clunky and confusing **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2020 **What do you like best about Khoros Social Media Management?** I enjoy the ability to save my most commonly used responses and quickly employ them when need be. Labels are nice as well, but figuring out how to input new ones and organize them took me so long. **What do you dislike about Khoros Social Media Management?** I dislike the interface and the user flow in general. Things are not located where someone would think they'd be and settings are all over the place. Automatic posting is hit or miss and they always don't recognize when an asset actually is the correct dimensions, therefore making you post manually which completely defeats the purpose of using software like this. Even the way Khoros words things is confusing. When you say "Content" I would assume that's where we store images and videos to post later, not prewritten responses to use for consumer response. We've also had many issues with trying to get set up with a tutorial/walkthrough, so I basically had to figure out this very complicated platform on my own with trial and error. If you're going to have a software with so many features, unique jargon, and complicated interfaces, at least make help easily accessible and readily available. **Recommendations to others considering Khoros Social Media Management:** Make sure you consider all other options. If you don't need incredibly robust software, this platform probably isn't for you. **What problems is Khoros Social Media Management solving and how is that benefiting you?** I'm solving batch responding and seeing all of our community discussions and social feeds in one place. It's nice to be able to respond to all different social channels with prewritten and approved content. ### 35. Khoros Marketing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2020 **What do you like best about Khoros Social Media Management?** It is very helpful tool when utilizing social media at any company. It is a great way to interact with customers as well as pull various types of data. **What do you dislike about Khoros Social Media Management?** I wish the data you pull looked a little more simplified. It can be a lot of information to try to sort through. **What problems is Khoros Social Media Management solving and how is that benefiting you?** It is allowing us a way to better communicate with our customers on another platform. It is also a great tool for reporting information from our social media team. ### 36. Vital for business marketing performance. **Rating:** 4.0/5.0 stars **Reviewed by:** Guillermina M. | VP, Strategy Director, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2019 **What do you like best about Khoros Social Media Management?** This program is made for me, since it is vital to my work shape. I can publish and schedule the content for daily tasks that must be performed. In addition, I can extract monthly reports very easily. Another element in favor of Khoros Marketing is its support, it is fantastic since they are always at the right time and the precise time to resolve any concerns. **What do you dislike about Khoros Social Media Management?** I do not like that Khoros Marketing, is a bit tedious when configuring certain things, including labels. In addition to this, although it contains fabulous interactions I would like there to be much more synthesis of wanting to synchronize this software with Reddit. On the other hand, it would be great if I could know if I attached any SRT file to any video. **Recommendations to others considering Khoros Social Media Management:** I recommend this software for its excellent capacity and deepening when performing analysis, measurement of performance on social platforms, publication and approval of content, planning, marketing strategies and among other things that include the products and services of your company for Your recognition. **What problems is Khoros Social Media Management solving and how is that benefiting you?** Objectively speaking, this program has had a solid and positive impact on the marketing department of the organization. This is because we are confident that Khoros Marketing does an optimal job in terms of publishing content. In addition to that we have used it to measure performance. The analyzes are much more comfortable and with accurate trend data for a later decision in the company. ### 37. We publish content very easily. **Rating:** 3.5/5.0 stars **Reviewed by:** Maria C. | UX/UI Designer, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2019 **What do you like best about Khoros Social Media Management?** It has been a program of great help for me, I use it very frequently and it has been in great pressing situations of my work. Specifically I must say that it is excellent for managing publications on many social media platforms, it has allowed me to be aware of the content and its management and influence on my clients. I also like it because I can mark specific comments that I consider important. As well as it is great to emphasize that the analysis of the reports of the pages that are managed in the social networks are deep and of excellent understanding. **What do you dislike about Khoros Social Media Management?** Tag configuration is something that could not be resolved, although there have been constant updates. Training tutorials would be another element that should be assigned to gain a better understanding of the program. And finally, I would love a simple survey program on Twitter, I think it is a platform with a lot of prestige and greater interaction with our products. **Recommendations to others considering Khoros Social Media Management:** I totally recommend it, if what you want is a program with high levels of management and competitiveness of content on the networks, here is Khoros, it has been rewarding and very good. It is easy to use, proposes great things and very dynamic for those in charge of using it. **What problems is Khoros Social Media Management solving and how is that benefiting you?** Is excellent for us, we are convinced that Khoros is part of our family, more than a tool is a way and lifestyle in each employee who lives in the marketing department. We use it daily to publish, manage, analyze, monitor, interact and communicate with our clients internationally. It is everywhere and it has been impossible to have had such a solid management without this software. ### 38. Great Scheduling Platform, Bad Customer Service **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2018 **What do you like best about Khoros Social Media Management?** Can easily manage and filter multiple social accounts; can publish to Instagram; great customer service; offers insights **What do you dislike about Khoros Social Media Management?** App and webpage can be buggy; doesn't publish several Instagram formats (carousels, IGTV, stories); customer service isn't proactive when there are errors with the app and can be slow to respond; customer service doesn't prioritize making updates when social platforms offer new features **Recommendations to others considering Khoros Social Media Management:** Be ready to play hardball with their customer service **What problems is Khoros Social Media Management solving and how is that benefiting you?** Spredfast helps manage publishing to multiple accounts in one place. It also helps with customer care/fan engagement! ### 39. Love using Khoros **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Khoros Social Media Management?** I like that is allows me to see all of the incoming messages from all of the customers. It allows me to prioritize workload and see what needs to be done when I come in for work. It is great for a visual person who needs to see all of the customers that have sent in messages. I like the additional features like adding notes and tagging certain posts so that they can be reported and sent to internal partners. **What do you dislike about Khoros Social Media Management?** Sometimes I will have trouble with the filtering options as they can be a little overwhelming. When dismissing items they don't always leave my queue which can be a bit frustrating at times. **Recommendations to others considering Khoros Social Media Management:** This is a great tool that can help you better understand your customers. I highly recommend. **What problems is Khoros Social Media Management solving and how is that benefiting you?** We are solving customers issues through Khoros and it allows us to better understand our customers and the problems we are facing. ### 40. Khoros Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Khoros Social Media Management?** I enjoy using conversation on this tool. It allows me to see multiple channels on one page. **What do you dislike about Khoros Social Media Management?** I wish that Khoros would link customer comments together. Each time a customer hits enter it generates a new contact for us and I wish it would link each customer reply together. **What problems is Khoros Social Media Management solving and how is that benefiting you?** We have worked with members of Khoros team to help us make changes to ensure certain verbiage is blocked from coming in our streams. This tool helps us do our job efficiently and allows us to cover many channels in one tool. ### 41. Social Media Management tool that is very effective and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Magaret B. | Media Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Khoros Social Media Management?** Incredible measurements/investigation capacities, capacity to screen clients and get profitability reports, particularly useful for network chiefs. Truly like the planning devices and the capacity to make various battles for various areas. Client administration is past extraordinary and work rapidly to take care of issues. Every one of the 4 online life stages can be found in one spot (Facebook, Instagram, Twitter, and Tumblr). It is a simple to utilize stage, quite instinctive. Enables you to spare your inquiry. So on the off chance that you ever need to return and look into a similar individual, you don't need to re-do the whole pursuit process. On the off chance that it is spared, all you need to do it snap and hang tight for it to stack. **What do you dislike about Khoros Social Media Management?** Genuinely surrey as far as specialized issues. Distributing is spotty. Streams in the inbox bounce around a great deal and once in a while don't enable you to like/react or move a common bookmark without invigorating or logging out and logging back in. **Recommendations to others considering Khoros Social Media Management:** Ensure you are prepared for some genuine preparing with your group, be tolerant with getting it sloped, and remain near your rep, they can assist you with the customization you'll have to truly influence the stage to sing. I would state out it an attempt. It is a decent source. I for one think that its too simple to utilize. What's more, I have constantly discovered whatever I was searching for. **What problems is Khoros Social Media Management solving and how is that benefiting you?** It helps screen web-based social networking specifies and raise issues rapidly. It additionally monitors to what extent reactions take. This has been an extraordinary expansion to our portfolio for the client administration group, and for network the board and examination. We're ready to pick up such a great amount of knowledge from the insight stage and coordinate those discoveries into our system. Spreadfast has been incredible for the worldwide components of our program. It makes resource sharing so a lot less demanding in light of the fact that it holds the substance inside and that substance can be marked. We likewise use it over the social board for planning. ### 42. So far so good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2019 **What do you like best about Khoros Social Media Management?** The ability to monitor all pages with ease. **What do you dislike about Khoros Social Media Management?** Sometimes it isn’t clear why a post isn’t able to be scheduled. **What problems is Khoros Social Media Management solving and how is that benefiting you?** I’m able to create responses, and monitor all pages in one platform with relative ease. Much better than having to jump around to each individual social media account. ### 43. Powerful tool. Great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2019 **What do you like best about Khoros Social Media Management?** We switched to this tool due to an acquisition of another client. The support team was great at training us and ensure we are getting the most out of the tool. **What do you dislike about Khoros Social Media Management?** SF does not report on Twitter impressions. Some analytics things are a bit wonky. **What problems is Khoros Social Media Management solving and how is that benefiting you?** We use SF for community management, scheduling for numerous clients, approvals across offices ### 44. well rounded social media management tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2018 **What do you like best about Khoros Social Media Management?** i may be a little bias considering i was an employee of spredfast for a few years, but it really is a great well rounded tool for managing all of a business's social media channels in one centralized location. conversations is a great platform for seeing all of your comments private messages and DMs at a glance as well as makes it easy to respond and record notes as you scroll through them. intelligence is a high-powered listening tool that allows you to searhc specific social accounts hashtags keywords and handles to get a pulse on the social sphere and see what users are talking about and what happens to be trending. **What do you dislike about Khoros Social Media Management?** i dislike having to switch between the platforms as it sometimes will switch the initiative you are operating in, and can be dangerous as you may wind up posting to the wrong social account if you arent cognizant of it. **What problems is Khoros Social Media Management solving and how is that benefiting you?** spredfast mitigates the issue of having to access and navigate all of your social channels natively and is a clean user interaface that lets you see everything at a glance. ### 45. Spredfast is a one stop shop that provides information on all social media platforms. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2018 **What do you like best about Khoros Social Media Management?** The things I like - 1. All 4 social media platforms can be found in one place (Facebook, Instagram, Twitter, and Tumblr) 2. It is an easy to use platform, pretty intuitive. 3. Allows you to save your search. So if you ever need to go back and look up the same person, you do not have to re-do the entire search process. If it is saved, all you have to do it click and wait for it to load. **What do you dislike about Khoros Social Media Management?** I don't think there is much that I dislike about it except that it lacks one of the MOST BASIC info and that is the number of followers a person has on a certain social media platform. I find it funny that they have all these insights but lack this one basic piece of information. if you are ever writing a report, you would want to include that info so I always have to look up their account and check their number of followers. **Recommendations to others considering Khoros Social Media Management:** I would say - give it a try. It is a good source. I personally find it super easy to use. And I have always found whatever I was looking for. **What problems is Khoros Social Media Management solving and how is that benefiting you?** We often need insights on certain celebrities to make business deals. Spredfast provides a good comprehensive view of their social media standing, how powerful their social platforms are, their geographic reach, demographics of their fans, hashtags most popularly associated with them, etc. ### 46. Great for inbound marketing but API restrictions limit usefulness **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2018 **What do you like best about Khoros Social Media Management?** I work in social analytics and it’s nice to have everything come from one platform. The spredfast employees are very helpful and responsive when I have an issue or question **What do you dislike about Khoros Social Media Management?** Due to API restrictions, I’m not able to export all the data I need (ex: impressions on certain platforms) and sometimes repeats data. But, this is data available from the native platforms **Recommendations to others considering Khoros Social Media Management:** Iron any any data needs you have **What problems is Khoros Social Media Management solving and how is that benefiting you?** Social media analytics. Automation, with the dashboards ### 47. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Khoros Social Media Management?** Spredfast offers enough data in a quick pull to get what you need without having to sift through mass excesses of what you don't. It's a very clean UI and easy to use -- interns can easily jump in if needed, and search strings aren't very touchy. **What do you dislike about Khoros Social Media Management?** Sometimes I face issues with Spredfast not maintaining the settings that I've saved, rather defaulting to different options. There are also many different ways to go about doing the same thing, which can be both a good and bad thing. **Recommendations to others considering Khoros Social Media Management:** Great product, but not for super in-depth reporting. **What problems is Khoros Social Media Management solving and how is that benefiting you?** I use Spredfast daily to analyze trends and quickly gauge conversations surrounding my clients. It's a great tool for quickly sending snippets of info to a larger team, and it's very easy and fast to export data. Many other platforms are laggy, slow and inefficient when exporting. ### 48. spredfast, easy to use and share **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about Khoros Social Media Management?** the intelligence tool is the best part. Not only does it give you trending terms and content by platform but it also shows things like share of voice and geo. **What do you dislike about Khoros Social Media Management?** I wish the content would load quicker. Sometimes it seems to get "suck" **Recommendations to others considering Khoros Social Media Management:** make sure you plan on using this tool, not merely just a "nice to have" **What problems is Khoros Social Media Management solving and how is that benefiting you?** We are using this tool to better measure our social efforts across all platforms. We have realized improvements to content and campaigns based on each platform by pairing with merchandising and sales more effectively. ### 49. Would recommend to other agencies. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2018 **What do you like best about Khoros Social Media Management?** I love all the additional features on Spredfast, such as the "Plan" feature where you can group posts into one plan and track the progress of that one group as opposed to all posts. Makes it super easy. **What do you dislike about Khoros Social Media Management?** Not being able to schedule on Instagram. However, that's obviously not Spredfast's fault. **What problems is Khoros Social Media Management solving and how is that benefiting you?** We're scheduling posts for clients who then need to approve them. Spredfast makes it easy to schedule posts with assigned approvals instead of manually emailing clients posts and language to approve. ### 50. Used Spredfast for the past 4 years and every year it gets better **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about Khoros Social Media Management?** The user experience is super easy to learn and manage. I have to teach 10ish people how to use the product in a few hours before they use and the product makes it easy to do. Our part time staff picks up the product in a very short amount of time making it very easy for me. The customer service and staff at Spredfast are amazing and a reason we keep using them **What do you dislike about Khoros Social Media Management?** Over the years Spredfast has developed into a product that I have no complaints about. Every year the product evolves and gets better. **Recommendations to others considering Khoros Social Media Management:** great product that is easy to use. Highly recommend using Spredfast and the customer support is fantastic **What problems is Khoros Social Media Management solving and how is that benefiting you?** Social media monitoring, visulizations, analytics. ## Khoros Social Media Management Discussions - [What is Khoros Marketing used for?](https://www.g2.com/discussions/what-is-khoros-marketing-used-for) - [What are the best tools for social media marketing?](https://www.g2.com/discussions/what-are-the-best-tools-for-social-media-marketing) - [How much is khoros?](https://www.g2.com/discussions/how-much-is-khoros) - [What are the features of social media marketing?](https://www.g2.com/discussions/what-are-the-features-of-social-media-marketing) - [How much does it cost to install Spredfast?](https://www.g2.com/discussions/how-much-does-it-cost-to-install-spredfast) - 1 upvote - [View Khoros Social Media Management pricing details and edition comparison](https://www.g2.com/products/khoros-social-media-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-06+06%3A08%3A31+-0500&secure%5Bsession_id%5D=9901b7b9-135b-4394-9acd-22a23e71a6fa&secure%5Btoken%5D=8da5451e5d2dc38f63c8761f056962f7adf97127478243a568542b1c347ed88c&format=llm_user) ## Khoros Social Media Management Features **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Campaign Planning - Hashtag Capabilites **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Khoros Social Media Management Alternatives - [Hootsuite](https://www.g2.com/products/hootsuite/reviews) - 4.3/5.0 (7,276 reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,386 reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - 4.1/5.0 (1,139 reviews)