I dislike the interface and the user flow in general.
Things are not located where someone would think they'd be and settings are all over the place. Automatic posting is hit or miss and they always don't recognize when an asset actually is the correct dimensions, therefore making you post manually which completely defeats the purpose of using software like this.
Even the way Khoros words things is confusing. When you say "Content" I would assume that's where we store images and videos to post later, not prewritten responses to use for consumer response.
We've also had many issues with trying to get set up with a tutorial/walkthrough, so I basically had to figure out this very complicated platform on my own with trial and error. If you're going to have a software with so many features, unique jargon, and complicated interfaces, at least make help easily accessible and readily available. Review collected by and hosted on G2.com.