--- title: Khoros Social Media Management Reviews meta_title: 'Khoros Social Media Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 121 reviews by the users' company size, role or industry to find out how Khoros Social Media Management works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 121 scale: '5' date_modified: '2026-10-17' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing ---

Khoros Social Media Management Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value Khoros for its customization and efficiency, effectively managing multiple social media channels and enhancing collaboration. (9 mentions)
Users appreciate the ease of use of Khoros, allowing for seamless management and customization of social media interactions. (7 mentions)
Users value the robust analytics capabilities of Khoros, enhancing decision-making through valuable insights for marketing strategies. (5 mentions)
Users appreciate the organized calendar view of Khoros, enhancing collaboration and streamlining content management across platforms. (5 mentions)
Users value the seamless social media integration of Khoros, enhancing their content planning and engagement strategies. (5 mentions)
Users experience scheduling issues with Khoros, finding it difficult to manage posts and pull comprehensive data efficiently. (4 mentions)
Users find the complex usage of Khoros Social Media Management hinders efficiency and complicates post creation. (3 mentions)
Users find feature issues in Khoros, citing limitations in customization and automation that hinder their experience. (3 mentions)
Users find Khoros's Instagram limitations frustrating, especially the inability to schedule mixed media carousel posts. (3 mentions)
Users find the limited social media posting capabilities of Khoros Social Media Management to be a significant drawback. (3 mentions)

5 Pros or Advantages of Khoros Social Media Management

1. Social Media Management
Users value Khoros for its customization and efficiency, effectively managing multiple social media channels and enhancing collaboration.
See 9 mentions

See Related User Reviews

Alba P.
AP

Alba P.

Small-Business (50 or fewer emp.)

4.0/5

"Good platform for interacting with customers through social media"

What do you like about Khoros Social Media Management?

Khoros is userfriendly, you will see which social media customers are using to contact you, also it provides all the details about customer's account

LR

Lilian R.

Enterprise (> 1000 emp.)

4.5/5

"Khoros as a publishing and monitoring tool"

What do you like about Khoros Social Media Management?

By connecting all our social media accounts we are able to plan easily and in advance our publications and be sure to monitore all comments that are r

2. Ease of Use
Users appreciate the ease of use of Khoros, allowing for seamless management and customization of social media interactions.
See 7 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"An effective tool for facilitating customer interactions via social media platforms."

What do you like about Khoros Social Media Management?

What I love most about Khoros is its super simple interface that makes it really easy to use.

Akshay Y.
AY

Akshay Y.

Small-Business (50 or fewer emp.)

4.0/5

"The best monitoring tool for social media management."

What do you like about Khoros Social Media Management?

I was doing freelancing for one of my friends, he has his own business and he was the creative director there. After researching how to manage their s

3. Analytics Focus
Users value the robust analytics capabilities of Khoros, enhancing decision-making through valuable insights for marketing strategies.
See 5 mentions

See Related User Reviews

SO

Steve O.

Mid-Market (51-1000 emp.)

4.5/5

"Power, ease of use and excellent metrics to manage social networks"

What do you like about Khoros Social Media Management?

In my organization we started using Khoros to efficiently provide answers to our customers' queries on various social platforms; organize, plan and pu

Verified User
A

Verified User

Enterprise (> 1000 emp.)

2.0/5

"Not Great for Instagram"

What do you like about Khoros Social Media Management?

I appreciate the amount of customization available. I'm able to create the approval paths I need, and creating new labels for posts is simple. The num

4. Calendar View
Users appreciate the organized calendar view of Khoros, enhancing collaboration and streamlining content management across platforms.
See 5 mentions

See Related User Reviews

JB

Jayde B.

Enterprise (> 1000 emp.)

1.5/5

"I would not reccomend Khoros."

What do you like about Khoros Social Media Management?

I enjoyed the calendar feature. You can see drafts and scheduled posts.

SO

Steve O.

Mid-Market (51-1000 emp.)

4.5/5

"Power, ease of use and excellent metrics to manage social networks"

What do you like about Khoros Social Media Management?

In my organization we started using Khoros to efficiently provide answers to our customers' queries on various social platforms; organize, plan and pu

5. Social Media Integration
Users value the seamless social media integration of Khoros, enhancing their content planning and engagement strategies.
See 5 mentions

See Related User Reviews

Alba P.
AP

Alba P.

Small-Business (50 or fewer emp.)

4.0/5

"Good platform for interacting with customers through social media"

What do you like about Khoros Social Media Management?

Khoros is userfriendly, you will see which social media customers are using to contact you, also it provides all the details about customer's account

LR

Lilian R.

Enterprise (> 1000 emp.)

4.5/5

"Khoros as a publishing and monitoring tool"

What do you like about Khoros Social Media Management?

By connecting all our social media accounts we are able to plan easily and in advance our publications and be sure to monitore all comments that are r

5 Cons or Disadvantages of Khoros Social Media Management

1. Scheduling Issues
Users experience scheduling issues with Khoros, finding it difficult to manage posts and pull comprehensive data efficiently.
See 4 mentions

See Related User Reviews

MA

Monica A.

Mid-Market (51-1000 emp.)

4.0/5

"A good user experience"

What do you dislike about Khoros Social Media Management?

Occasional glitches in putting draft holds on the content calendar. Khoros analytics could also go a little more in-depth.

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Good but could be better!"

What do you dislike about Khoros Social Media Management?

I dislike how hard it is to pull data from responses and transform them into a more comprehensive report. It is so manual and wish it was more automat

2. Complex Usage
Users find the complex usage of Khoros Social Media Management hinders efficiency and complicates post creation.
See 3 mentions

See Related User Reviews

SO

Steve O.

Mid-Market (51-1000 emp.)

4.5/5

"Power, ease of use and excellent metrics to manage social networks"

What do you dislike about Khoros Social Media Management?

The only thing I find not very positive is that the campaign panels are so unintuitive to use, that it hinders and slows down the user's work sometime

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Gets the job done"

What do you dislike about Khoros Social Media Management?

Can be overly complicated. Making a post can take ten minutes just filling out every detail of it.

3. Feature Issues
Users find feature issues in Khoros, citing limitations in customization and automation that hinder their experience.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Great tool for basic use cases"

What do you dislike about Khoros Social Media Management?

Not easy to raise enhancements, could be more customizeable

Verified User
A

Verified User

Enterprise (> 1000 emp.)

2.5/5

"Khoros, a mid-tier choice for social media marketing."

What do you dislike about Khoros Social Media Management?

Khoros is slow, at best. The features promised were not delivered at activation and the functions on the platform are limiting. For example, there is

4. Instagram Limitations
Users find Khoros's Instagram limitations frustrating, especially the inability to schedule mixed media carousel posts.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

2.0/5

"Not Great for Instagram"

What do you dislike about Khoros Social Media Management?

Unfortunately, I have to use another social media tool to publish/schedule to Instagram, because Khoros marketing is so limited and glitchy. It's very

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Khoros has much more functionality compared to other content management platforms"

What do you dislike about Khoros Social Media Management?

Not being able to schedule a photo and video in the same post. Only can do multiple photos or multiple videos but not 1 of each in carousel posts. Thi

5. Social Media Limitations
Users find the limited social media posting capabilities of Khoros Social Media Management to be a significant drawback.
See 3 mentions

See Related User Reviews

LR

Lilian R.

Enterprise (> 1000 emp.)

4.5/5

"Khoros as a publishing and monitoring tool"

What do you dislike about Khoros Social Media Management?

Khoros Marketing doesn't include TikTok for the Inbox part. Which means community managers have to check comments natively. Fortunately Khoros Care do

Verified User
A

Verified User

Enterprise (> 1000 emp.)

2.5/5

"Khoros, a mid-tier choice for social media marketing."

What do you dislike about Khoros Social Media Management?

Khoros is slow, at best. The features promised were not delivered at activation and the functions on the platform are limiting. For example, there is

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Khoros Social Media Management Reviews (121)

Reviews

Khoros Social Media Management Reviews (121)

3.9
121 reviews
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Verified User in Apparel & Fashion
AA
Verified User in Apparel & Fashion
Mid-Market (51-1000 emp.)
"Feels Slightly Behind"
3.5/5
What do you like best about Khoros Social Media Management?

Routing and rules are easy to use. Easy to intergrade pages. Performance is good. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

UI could look better and be more user friendly. Would prefer more rule options Review collected by and hosted on G2.com.

Verified User in Music
UM
Verified User in Music
Mid-Market (51-1000 emp.)
"An effective tool for facilitating customer interactions via social media platforms."
5/5
What do you like best about Khoros Social Media Management?

What I love most about Khoros is its super simple interface that makes it really easy to use. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

It would be beneficial if Khoros could offer us the option to adjust the font size within the tool. Nonetheless, I appreciate most of its features. Review collected by and hosted on G2.com.

Akshay Y.
AY
Akshay Y.
Software Developer - 2
Small-Business (50 or fewer emp.)
"The best monitoring tool for social media management."
4/5
What do you like best about Khoros Social Media Management?

I was doing freelancing for one of my friends, he has his own business and he was the creative director there. After researching how to manage their social media channel, I discovered Khoros, and we started using one of its features, which is Social Media Management. To be honest, posting content across many of our social channels was really less time-consuming. We also scheduled our posting times. Another thing was tracking the comments on the content and mentions too. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

So far, as we have a very small group of people, we found it somewhat expensive. And the documentation should be clearer and more concise. Because no one wants to spend more time learning the new platform. Overall, I found it to be a good platform. Review collected by and hosted on G2.com.

Yasser L.
YL
Yasser L.
Social Media Customer Support
Enterprise (> 1000 emp.)
"The welfare usage of Khoros as a medium for support"
4/5
What do you like best about Khoros Social Media Management?

The tool provides accurate volume of queues and also the option to get back to your conversations. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

The tool sometimes has issue like tagging jira tickets and also automatically logs out due to no response. Review collected by and hosted on G2.com.

Alba P.
AP
Alba P.
Advisor
Small-Business (50 or fewer emp.)
"Good platform for interacting with customers through social media"
4/5
What do you like best about Khoros Social Media Management?

Khoros is userfriendly, you will see which social media customers are using to contact you, also it provides all the details about customer's account and also you can save notes. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

What I do not like is the notification system. Sound is very poor, they should include more options for listening notifications. Review collected by and hosted on G2.com.

Y. S. E.
YE
Y. S. E.
CEJ Strategy & Orchestration Expert | Region Emerging Markets (REM)
Mid-Market (51-1000 emp.)
"Global Tool that works fine"
4/5
What do you like best about Khoros Social Media Management?

While I was working at BMW Turkey, Khoros was the tool that Global Marketing Team which is based in Munich upload all the social media assets so that our agency can use it easily, I was in between guy between agency and the global marketing team, I have had a user account where I onboard the agency people first. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

The search mechanism was not working great because sometimes global send us two assets such as IMG779 and IMG778, I know that sometimes we are having hard time to find both of them even my search query was starting with IMG77.. Review collected by and hosted on G2.com.

LR
Lilian R.
Enterprise (> 1000 emp.)
"Khoros as a publishing and monitoring tool"
4.5/5
What do you like best about Khoros Social Media Management?

By connecting all our social media accounts we are able to plan easily and in advance our publications and be sure to monitore all comments that are related to our brand. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

Khoros Marketing doesn't include TikTok for the Inbox part. Which means community managers have to check comments natively. Fortunately Khoros Care does if you subscribe to this "add-on". Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Helps me create awesome social media campaigns!"
4/5
What do you like best about Khoros Social Media Management?

Easy to use, organized way to see engagement. Makes me feel very connected! Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

Sometimes lags a bit and the over page speed experience can improve. Review collected by and hosted on G2.com.

MA
Monica A.
Mid-Market (51-1000 emp.)
"A good user experience"
4/5
What do you like best about Khoros Social Media Management?

It's very user-friendly and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

Occasional glitches in putting draft holds on the content calendar. Khoros analytics could also go a little more in-depth. Review collected by and hosted on G2.com.

JB
Jayde B.
Sr. Marketing Program Manager
Enterprise (> 1000 emp.)
"I would not reccomend Khoros."
1.5/5
What do you like best about Khoros Social Media Management?

I enjoyed the calendar feature. You can see drafts and scheduled posts. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

The system is not intuative. You can only specific action items in one way. It takes too much time to learn the outdated system. Review collected by and hosted on G2.com.
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