--- title: Ketch Reviews meta\_title: 'Ketch Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 168 reviews by the users' company size, role or industry to find out how Ketch works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 168 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Data Privacy url: https://www.g2.com/categories/data-privacy-3d79da1e-6384-42b3-a11f-d04b6694e806 --- ### Ketch Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise Ketch for its **excellent customer support** , particularly highlighting the attentive and helpful implementation team. [(56 mentions)](https://www.g2.com/products/ketch/reviews?filters%5Bsentiment_snippet%5D=1220297&qs=pros-and-cons#reviews) Users praise Ketch for its **user-friendly interface** , facilitating easy management of privacy options and consent choices. [(55 mentions)](https://www.g2.com/products/ketch/reviews?filters%5Bsentiment_snippet%5D=1220489&qs=pros-and-cons#reviews) Users value the **ease of implementation** with Ketch, praising the outstanding support and smooth integration process. [(36 mentions)](https://www.g2.com/products/ketch/reviews?filters%5Bsentiment_snippet%5D=1220133&qs=pros-and-cons#reviews) Users commend Ketch's **exceptional customer support** , highlighting the attentive and knowledgeable implementation team throughout the process. [(32 mentions)](https://www.g2.com/products/ketch/reviews?filters%5Bsentiment_snippet%5D=1218867&qs=pros-and-cons#reviews) Users praise the **user-friendly interface** of Ketch, enjoying its simplicity and customizability for managing privacy options. [(30 mentions)](https://www.g2.com/products/ketch/reviews?filters%5Bsentiment_snippet%5D=1220571&qs=pros-and-cons#reviews) Users note a **steep learning curve** with Ketch, making customization and navigation somewhat challenging for new users. [(15 mentions)](https://www.g2.com/products/ketch/reviews?filters%5Bsentiment_snippet%5D=1220752&qs=pros-and-cons#reviews) Users find Ketch's **poor interface design** challenging, making navigation and feature discovery somewhat confusing. [(14 mentions)](https://www.g2.com/products/ketch/reviews?filters%5Bsentiment_snippet%5D=1219880&qs=pros-and-cons#reviews) Users find **navigation difficult** , often struggling to locate features and settings within Ketch's interface. [(11 mentions)](https://www.g2.com/products/ketch/reviews?filters%5Bsentiment_snippet%5D=1219090&qs=pros-and-cons#reviews) Users desire more **integration flexibility** and options, expressing a need for broader connections and customizations. [(9 mentions)](https://www.g2.com/products/ketch/reviews?filters%5Bsentiment_snippet%5D=1221362&qs=pros-and-cons#reviews) Users find the **complexity issues** of Ketch's navigation and filtering can hinder efficient usage of the platform. [(8 mentions)](https://www.g2.com/products/ketch/reviews?filters%5Bsentiment_snippet%5D=1221480&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Ketch ##### 1. Customer Support Users praise Ketch for its **excellent customer support** , particularly highlighting the attentive and helpful implementation team. [ See 56 mentions ](https://www.g2.com/products/ketch/reviews?filters%5Bsentiment_snippet%5D=1220297&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intuitive Platform with Exceptional, Fast Customer Support" What do you like about Ketch? The Ketch platform is generally intuitive and easy to use. What really sets Ketch apart, though, is the customer support. They respond quickly, and ar YB Yash B. 5.0/5 "Effortless Compliance, Outstanding Support" What do you like about Ketch? I used Ketch for managing consent policies on the website and Google Tag Manager for Handshake. Ketch ensured that we are compliant across multiple re ##### 2. Ease of Use Users praise Ketch for its **user-friendly interface** , facilitating easy management of privacy options and consent choices. [ See 55 mentions ](https://www.g2.com/products/ketch/reviews?filters%5Bsentiment_snippet%5D=1220489&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Powerful Privacy & Consent Management Platform with Room to Grow" What do you like about Ketch? Ketch makes it easy to manage privacy, consent, and data requests across multiple platforms. The interface is clean and intuitive, and the automation ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intuitive Platform with Exceptional, Fast Customer Support" What do you like about Ketch? The Ketch platform is generally intuitive and easy to use. What really sets Ketch apart, though, is the customer support. They respond quickly, and ar ##### 3. Implementation Ease Users value the **ease of implementation** with Ketch, praising the outstanding support and smooth integration process. [ See 36 mentions ](https://www.g2.com/products/ketch/reviews?filters%5Bsentiment_snippet%5D=1220133&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intuitive Platform with Exceptional, Fast Customer Support" What do you like about Ketch? The Ketch platform is generally intuitive and easy to use. What really sets Ketch apart, though, is the customer support. They respond quickly, and ar YB Yash B. 5.0/5 "Effortless Compliance, Outstanding Support" What do you like about Ketch? I used Ketch for managing consent policies on the website and Google Tag Manager for Handshake. Ketch ensured that we are compliant across multiple re ##### 4. Helpful Users commend Ketch's **exceptional customer support** , highlighting the attentive and knowledgeable implementation team throughout the process. [ See 32 mentions ](https://www.g2.com/products/ketch/reviews?filters%5Bsentiment_snippet%5D=1218867&qs=pros-and-cons#reviews) See Related User Reviews ![Connor M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Connor M.") CM Connor M. 5.0/5 "Effortless Compliance Management, Stellar Support" What do you like about Ketch? I like that the UI is very clean and it's easy for a non-developer to understand and implement. Their support team and onboarding staff did a great jo TL Tyler L. 5.0/5 "Intuitive Interface, Effortless Setup" What do you like about Ketch? I enjoy Ketch's intuitive interface that makes it easy to customize. Ketch implemented the banner pop-up for us and guided us along each step, which w ##### 5. User Interface Users praise the **user-friendly interface** of Ketch, enjoying its simplicity and customizability for managing privacy options. [ See 30 mentions ](https://www.g2.com/products/ketch/reviews?filters%5Bsentiment_snippet%5D=1220571&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Powerful Privacy & Consent Management Platform with Room to Grow" What do you like about Ketch? Ketch makes it easy to manage privacy, consent, and data requests across multiple platforms. The interface is clean and intuitive, and the automation YB Yash B. 5.0/5 "Effortless Compliance, Outstanding Support" What do you like about Ketch? I used Ketch for managing consent policies on the website and Google Tag Manager for Handshake. Ketch ensured that we are compliant across multiple re ### 5 Cons or Disadvantages of Ketch ##### 1. Learning Curve Users note a **steep learning curve** with Ketch, making customization and navigation somewhat challenging for new users. [ See 15 mentions ](https://www.g2.com/products/ketch/reviews?filters%5Bsentiment_snippet%5D=1220752&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Powerful Privacy & Consent Management Platform with Room to Grow" What do you dislike about Ketch? While Ketch is powerful, customizing styles and behavior to fit our site’s branding can be challenging. Some settings — such as fine-tuning the UI or ![Sophie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sophie M.") SM Sophie M. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Setup with Above-and-Beyond Support" What do you dislike about Ketch? Some parts of the platform take a bit of time to get comfortable with. Certain editing features aren’t immediately obvious, and understanding how some ##### 2. Poor Interface Design Users find Ketch's **poor interface design** challenging, making navigation and feature discovery somewhat confusing. [ See 14 mentions ](https://www.g2.com/products/ketch/reviews?filters%5Bsentiment_snippet%5D=1219880&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Powerful Privacy & Consent Management Platform with Room to Grow" What do you dislike about Ketch? While Ketch is powerful, customizing styles and behavior to fit our site’s branding can be challenging. Some settings — such as fine-tuning the UI or ![Sophie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sophie M.") SM Sophie M. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Setup with Above-and-Beyond Support" What do you dislike about Ketch? Some parts of the platform take a bit of time to get comfortable with. Certain editing features aren’t immediately obvious, and understanding how some ##### 3. Navigation Difficulty Users find **navigation difficult** , often struggling to locate features and settings within Ketch's interface. [ See 11 mentions ](https://www.g2.com/products/ketch/reviews?filters%5Bsentiment_snippet%5D=1219090&qs=pros-and-cons#reviews) See Related User Reviews ![Ethan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ethan S.") ES Ethan S. 5.0/5 "Simplifies Consent Management with Ease" What do you dislike about Ketch? The organization of the different sections in the UI is definitely hard to find things, and so I use the search bar constantly. I have no idea where t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Outstanding Support" What do you dislike about Ketch? Sometimes the UI is hard to follow, and I find myself clicking around multiple times to get to where I want. ##### 4. Integration Issues Users desire more **integration flexibility** and options, expressing a need for broader connections and customizations. [ See 9 mentions ](https://www.g2.com/products/ketch/reviews?filters%5Bsentiment_snippet%5D=1221362&qs=pros-and-cons#reviews) See Related User Reviews ![Suryaprateek S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suryaprateek S.") SS Suryaprateek S. Enterprise (\> 1000 emp.) 4.0/5 "Powerful Consent Orchestration Platform for Complex Enterprise Ecosystems" What do you dislike about Ketch? Some integrations require more engineering effort than expected, particularly around OAuth token lifecycle management and error handling. Retry logic JC Jasmine C. Enterprise (\> 1000 emp.) 4.0/5 "Automation Platform with Room for Improvements" What do you dislike about Ketch? The interface is not always intuitive at times to new users. Their integrations for rights lack customizability. They do not allow you kick off scans ##### 5. Complexity Issues Users find the **complexity issues** of Ketch's navigation and filtering can hinder efficient usage of the platform. [ See 8 mentions ](https://www.g2.com/products/ketch/reviews?filters%5Bsentiment_snippet%5D=1221480&qs=pros-and-cons#reviews) See Related User Reviews ![Suryaprateek S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suryaprateek S.") SS Suryaprateek S. Enterprise (\> 1000 emp.) 4.0/5 "Powerful Consent Orchestration Platform for Complex Enterprise Ecosystems" What do you dislike about Ketch? Some integrations require more engineering effort than expected, particularly around OAuth token lifecycle management and error handling. Retry logic ![Andy W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy W.") AW Andy W. Enterprise (\> 1000 emp.) 5.0/5 "Outstanding Support and Personalized Implementation" What do you dislike about Ketch? This might not be an issue unique to Ketch, but I've noticed some problems when it comes to blocking certain elements on Shopify stores. JK Justin K. Senior Director of Marketing Mid-Market (51-1000 emp.) 6/24/2026 "Ketch Solved Our Compliance Challenge from Day One" 5/5 What do you like best about Ketch? Ketch solved our challenge from day 1. We reached out around a specific compliance issue, and they had a solution proposed that matched our needs within 24 hours. Speed, attention to detail, and the ability to understand and attack our issue were key. Review collected by and hosted on G2.com. What do you dislike about Ketch? No real dislikes about Ketch, honestly. I have no complaints. Review collected by and hosted on G2.com. What problems is Ketch solving and how is that benefiting you? We were looking for a robust, affordable, easy to impliment, use, and understand solution, and we found it in Ketch. They even walked us through set up quickly and efficiently. Review collected by and hosted on G2.com. Show More Response from Stephane Le Mentec of Ketch [Editedit](https://www.g2.com/survey_responses/ketch-review-13023904/official_response/edit) Thanks, Justin! "Solved from day one" is exactly what we aim for. Really glad the team was able to move fast and get you up and running smoothly. Thanks for taking the time to share this! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Andrew W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew W.") AW Andrew W. Enterprise (\> 1000 emp.) 5/27/2026 "Effortless Privacy Compliance with User-Friendly Interface" 4.5/5 What do you like best about Ketch? I use Ketch for cookie consent management on our global website and it really helps us maintain privacy and data rights compliance with frequently changing geographic regulations. The platform is very user-friendly and a breeze to use, making it very simple to make changes as regulations change. We are grateful for the periodic cookie scans and notifications of new trackers added to the site, especially since our content creators are located across multiple countries. Ketch provided a better user experience for implementation and reporting compared to Cookiebot. The setup process was quick and easy. Review collected by and hosted on G2.com. What do you dislike about Ketch? Nothing Review collected by and hosted on G2.com. What problems is Ketch solving and how is that benefiting you? Ketch helps us stay compliant with changing geographic regulations. It's user-friendly and makes it easy to update as regulations change. We appreciate the periodic cookie scans and notifications of new trackers since our content creators are global. Review collected by and hosted on G2.com. Show More Response from Stephane Le Mentec of Ketch [Editedit](https://www.g2.com/survey_responses/ketch-review-12881225/official_response/edit) Thanks for the review, Andrew! Keeping up with regulations across a global site is no small feat, glad we make it a little easier. Really appreciate you taking the time to share this. Validated ReviewerIncentivizedSource: Seller invite ![Simon U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon U.") SU Simon U. Web Product Owner Enterprise (\> 1000 emp.) 4/22/2026 "Intuitive, with Exceptional Support" 5/5 What do you like best about Ketch? I really liked the support from the beginning and the clarity of the information for the implementation of Ketch. The service is very good. As for the platform, once you understand it, it is intuitive and easy to use. It has a quite clear UX/UI. The shared documentation and follow-up meetings were key, as there was always availability from Ketch, which facilitated the implementation process. Now I am able to make changes and adjustments without requesting support. The latest release greatly improved the UX, making it more logical for the user. Review collected by and hosted on G2.com. What do you dislike about Ketch? I can't think of anything to improve, everything is very good at the moment. Review collected by and hosted on G2.com. What problems is Ketch solving and how is that benefiting you? Ketch resolves cookie management according to the user's location. I like the initial support and the clear implementation, which made it easy to understand and use the platform. Now I can make changes independently, and the UX/UI is clear and logical. Review collected by and hosted on G2.com. Show More Response from Stephane Le Mentec of Ketch [Editedit](https://www.g2.com/survey_responses/ketch-review-12671133/official_response/edit) Thank you for this, Simon! Exactly what we're building toward: an implementation experience clear enough that you can operate independently from day one. Glad the latest UX update landed well. We'll keep it coming. Thank you for your partnership! Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Sophie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sophie M.") SM Sophie M. EVP Operations Small-Business (50 or fewer emp.) 1/29/2026 "Seamless Setup with Above-and-Beyond Support" 5/5 What do you like best about Ketch? We’ve had a very positive experience with Ketch. The sales and integrations teams went above and beyond, supporting us for weeks after our originally planned go-live date due to delays on our end. Their guidance made the process seamless and stress-free. The platform was straightforward to set up, and our integration lead was always available to answer questions and provide guidance via Slack. Our current use case is fairly simple—using Ketch for consent management—but implementation was smooth, and we’re excited to explore additional features in the future. Review collected by and hosted on G2.com. What do you dislike about Ketch? Some parts of the platform take a bit of time to get comfortable with. Certain editing features aren’t immediately obvious, and understanding how some functions are labeled or structured can require a bit of guidance. The team was extremely helpful in walking us through these details, which made adoption easier, and it’s great to know there’s ongoing support as we continue using the system. Overall, Ketch provides a robust, flexible, and user-friendly solution, and their team makes it easy to get up and running successfully. Review collected by and hosted on G2.com. What problems is Ketch solving and how is that benefiting you? Ketch helps us manage user consent in a way that supports GDPR compliance and other privacy regulations. By centralizing and automating consent collection and tracking, it ensures that users’ preferences are respected while giving us the flexibility to scale our operations. The platform simplifies consent workflows, making it easier to maintain compliance and implement consistent practices across our systems. Review collected by and hosted on G2.com. Show More Response from Stephane Le Mentec of Ketch [Editedit](https://www.g2.com/survey_responses/ketch-review-12276781/official_response/edit) Thank you for the feedback, Sophie! We’re glad our sales and integrations teams could support you through go-live and make setup smooth and stress-free. We also appreciate the notes on areas that take time to learn. This is helpful insight as we continue improving the experience. Excited to see how you continue to grow with Ketch. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Hayden L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hayden L.") HL Hayden L. Full Stack Developer Mid-Market (51-1000 emp.) 5/11/2026 "Straightforward Install with Strong Privacy and Consent Automation" 4.5/5 What do you like best about Ketch? The automation and guidance it provides around privacy and consent. The install was pretty straight-forward and incredible it can manage all site connections Review collected by and hosted on G2.com. What do you dislike about Ketch? The lack of integration connections to key business functions for DSR workflows. There are quite a bit of manual tasks that I was hoping would be automatic. Also, the updates to the live site do not always deploy when making an edit to the banner or consent page which can be frustrating at times Review collected by and hosted on G2.com. What problems is Ketch solving and how is that benefiting you? Managing consent and privacy preferences for users. This has also helped identify areas where we needed tighter user-identifiable information handled. Review collected by and hosted on G2.com. Show More Response from Stephane Le Mentec of Ketch [Editedit](https://www.g2.com/survey_responses/ketch-review-12790728/official_response/edit) Thanks for the review, Hayden! We’re glad Ketch was straightforward to install and is helping automate privacy and consent management. We also appreciate the feedback on DSR integrations. Reducing manual work and making updates smoother are important to us, and your input helps guide that work. Thank you for choosing Ketch! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Dan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan A.") DA Dan A. Cofounder Small-Business (50 or fewer emp.) 6/8/2026 "Robust and Trustworthy—Peace of Mind with Ketch (seriously)" 5/5 What do you like best about Ketch? The platform feels very robust and trustworthy. I can rest easy knowing that Ketch is installed on my site. Review collected by and hosted on G2.com. What do you dislike about Ketch? We’re on a startup plan and don’t have access to all the features, but in the UI I often run into dead ends when I click into things that aren’t included for us yet. It’s not the worst experience, but I really wish I could disable or hide those options so I’m not constantly bumping into them. Review collected by and hosted on G2.com. What problems is Ketch solving and how is that benefiting you? DSR and cookie consent. Review collected by and hosted on G2.com. Show More Response from Stephane Le Mentec of Ketch [Editedit](https://www.g2.com/survey_responses/ketch-review-12932754/official_response/edit) Thank you, Dan! "Robust and trustworthy" is exactly what we aim for, so that means a lot. Your point about hitting dead ends on out-of-plan features is fair feedback, and I'll make sure it gets to our product team. You shouldn't have to navigate around things that aren't available to you yet. Glad Ketch is working well for your DSR and consent needs. We're here if you need anything! Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 8/5/2026 "Friendly Support, but Poor Reporting" 3/5 What do you like best about Ketch? I really appreciate Ketch's customer service; they're very friendly and helpful and usually respond quickly within a day. During setup, even though there wasn't any sandboxing, their customer service team helped a lot. Review collected by and hosted on G2.com. What do you dislike about Ketch? Their reporting module is very bad; they just dump data without any filtering. On top of that, the reports are just snapshots of the platform, and you can't get historical data. Also, since Ketch doesn't offer sandboxing, the process was stressful for the team, but they have a good customer service team who helped a lot. Review collected by and hosted on G2.com. What problems is Ketch solving and how is that benefiting you? I use Ketch to capture users' opt-out preferences, but the reporting module is ineffective as it lacks filtering and only provides snapshots without historical data. The lack of sandboxing made the initial setup stressful. Review collected by and hosted on G2.com. Show More Response from Stephane Le Mentec of Ketch [Editedit](https://www.g2.com/survey_responses/ketch-review-13214019/official_response/edit) Thanks for the review, and your feedback! Glad the team could get you through setup, that's exactly where support should carry the weight. On reporting, I want to flag something: Ketch does support filtering and historical views across consent and preference data, so what you ran into sounds like it stopped at the surface rather than the full picture. Worth 20 minutes with your CSM to see the reporting layer properly configured for your use case. I think it'll change your read on this. We're always here to help. Thank you for choosing Ketch! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") CC Verified User in Computer Software Mid-Market (51-1000 emp.) 4/17/2026 "Best-in-Class CMP UI, Easy Customization, and Top-Notch Support" 4.5/5 What do you like best about Ketch? The UI for the CMP is much better than all other tools out there. Plus, it is really easy to customize without requiring custom code. Also, the customer support function is TOP NOTCH. They are very quick to meet and help with a question or issue. Lastly, the product is priced very competitively. Review collected by and hosted on G2.com. What do you dislike about Ketch? The only thing that would make the tool better is if you didn't have to add the Ketch script to a website in order to scan for cookies. However, getting a Ketch script on a website is really easy, so this isn't an issue at all. Review collected by and hosted on G2.com. What problems is Ketch solving and how is that benefiting you? The Ketch CMP helps with the ever-evolving cookie compliance landscape and is best suited to deter and defending against wiretapping litigation under laws like CIPA. It provides more agility, swiftness, and insights than all other tools out there. Review collected by and hosted on G2.com. Show More Response from Stephane Le Mentec of Ketch [Editedit](https://www.g2.com/survey_responses/ketch-review-12640794/official_response/edit) Thank you, this made our day! Hearing that the CMP experience stands out, and that our support team showed up when it mattered, is exactly what we're building toward. We hear you on the script requirement and are always looking for ways to make setup even smoother. Glad Ketch is helping you stay ahead of the compliance curve! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Austin H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Austin H.") AH Austin H. Lead Shopify Plus Developer | Owner Small-Business (50 or fewer emp.) 4/27/2026 "Comprehensive Compliance with Strong Support" 4.5/5 What do you like best about Ketch? I like how comprehensive Ketch is. It feels like it has a lot of granular capabilities and built-in features that allow us to dig in and configure things correctly. We can really drill down and be as specific as we need to in creating our rule sets and customizing our experience. The support from the Ketch team also made it possible for us to explore all the different options and fine-tune everything in a timely manner, despite the complexity involved. Review collected by and hosted on G2.com. What do you dislike about Ketch? The complexity and the documentation does feel a little bit intimidating at first. There is a lot's going on in there, and it can be a bit daunting to approach. Review collected by and hosted on G2.com. What problems is Ketch solving and how is that benefiting you? Ketch helps us stay compliant with changing requirements across different locales, ensuring we're covered regardless of evolving laws or regulations. Review collected by and hosted on G2.com. Show More Response from Stephane Le Mentec of Ketch [Editedit](https://www.g2.com/survey_responses/ketch-review-12698257/official_response/edit) Thank you for the kind words, Austin! Ketch is built for teams who need real depth, not just checkbox compliance. Granular control across locales is exactly what it's designed for. We hear you on the learning curve, and we're continually working to make onboarding smoother. Glad the team was there to help you get up and running. Validated ReviewerIncentivizedSource: Seller invite ![Suryaprateek S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suryaprateek S.") SS Suryaprateek S. Senior Software Engineer Enterprise (\> 1000 emp.) 12/17/2025 "Powerful Consent Orchestration Platform for Complex Enterprise Ecosystems" 4/5 What do you like best about Ketch? Ketch provides a very strong, enterprise-ready consent and preference management platform that integrates well with complex ecosystems like Salesforce. We use Ketch as the system of record for consent and privacy topics, while Salesforce acts as the source of truth for customer and patient data. What stands out most is Ketch’s flexibility in handling consent topics, jurisdictions, and downstream enforcement. The API-driven model makes it possible to reliably sync consent changes across systems, and the auditability around consent decisions is excellent. This has been especially valuable for regulatory compliance and internal governance. The Ketch team has also been responsive and collaborative during implementation and troubleshooting, which is critical when consent flows are business-critical. Review collected by and hosted on G2.com. What do you dislike about Ketch? Some integrations require more engineering effort than expected, particularly around OAuth token lifecycle management and error handling. Retry logic and replaying failed consent events typically need to be implemented on the client side, which adds operational complexity. The UI is functional but could be more intuitive in certain administrative areas, especially when managing large numbers of topics or troubleshooting integration errors. Better native tooling for retries and monitoring would significantly reduce support overhead. Would also have been great if there is a dupe management rules to filter out the records. Review collected by and hosted on G2.com. What problems is Ketch solving and how is that benefiting you? Ketch solves the challenge of centralized consent management across multiple platforms. Before Ketch, consent logic was fragmented and difficult to audit. With Ketch in place: Consent and preference decisions are centralized and consistent Regulatory compliance (opt-in/opt-out enforcement) is significantly improved Salesforce, Marketing Cloud, and downstream systems receive clean, governed consent signals Legal, marketing, and IT teams have clearer visibility and alignment Overall, Ketch has helped us reduce compliance risk while enabling more confident use of customer data. Review collected by and hosted on G2.com. Show More Response from Stephane Le Mentec of Ketch [Editedit](https://www.g2.com/survey_responses/ketch-review-12105589/official_response/edit) Thank you for the review, Suryaprateek, and for sharing how Ketch supports your consent and privacy workflows. We’re glad Ketch’s API-driven approach has helped you reliably propagate consent decisions across Salesforce and downstream systems. We appreciate the candid feedback on integration complexity, admin UI usability, retries/monitoring, and duplicate management. These insights are incredibly helpful as we continue improving the platform. Thanks again for partnering with us and trusting Ketch with such a critical part of your ecosystem. 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