I love the look and ease of use. The customer support is top tier.They fix any issues/bugs quickly and truly listen to my enhancement requests. KaiNexus is great way to visualize the work happening within the organization as well as any metrics that we track. Review collected by and hosted on G2.com.

I wish I had more bandwith to implement all of the cool new features! It is difficult to stay up with the countinuous improvement and keep all users within my organization educated. Review collected by and hosted on G2.com.

Kainexus is a very flexible and at the same time comprehensive platform that fully supports Continuous Improvement even in a very complex organization. In the same environment, you can manage data, charts, audits and their results, problem-solving, more or less structured improvements from any device. All improvements can easily be organized in powerful boards that allow very detailed tracking with unlimited personalization options. No emails, no more action plans in Excel, anybody involved or interested is getting notifications in real-time. The system is very stable and customer support is always ready. It was a game-changer solution in our CI digitalization process! Review collected by and hosted on G2.com.

The main opportunity for improvement is a simplified process to integrate data and items with other systems and, in general, possibilities to be more integrated with Microsoft solutions, for example. Review collected by and hosted on G2.com.

We (large suburban community hospital) are a continuously improving organization with a commitment to lean and spent many years researching the right platform to harness employee involvement and creativity. We were looking for more than a suggestion box system and we found it in KaiNexus. Right now we use it to collect and manage employee ideas for improvement, to document Performance Improvement plans, to allow omni-directional public recognition of colleagues, and to track issues raised in our daily huddle management system. The escalation function allows us to elevate issues from one level of the organization to the next for review with a click. Nothing gets lost or falls through the cracks.

It's incredibly useful to organizations whose functions are spread over multiple shifts or multiple locations. Its transparency fosters collaboration and quick communication; its searchability supports organizational learning. Review collected by and hosted on G2.com.

There is so much potential functionality that a larger organization will need to build on it carefully and invest in training to help users through the learning curve. Review collected by and hosted on G2.com.

It's multipurpose. It allows us to manage ideas system as well as regular projects, A3 projects, etc. Has decent report capabilities. Review collected by and hosted on G2.com.

Certain bugs that we reported can take a long time to fix (e.g., cycle time report is incorrect and has been that way for over 6 months)

Report options are fixed and doesn't allow for the kind of flexibility we need in terms of formatting and allowing API to link to report results.

Report graphs options are limited. Would be nice if it integrates with Tableau where data can be directly inputted into Tableau.

Have to rely too much on KN CSM and SE to do some tasks. Wish they can allow client admin to do more.

API features is not very robust. currently have to use work arounds.

Software doesn't allow user to code additional features. There was a simulation software I used before that allows user to code in Java alongside their basic standard functions.

Role settings for what the end user can and can't do should be expanded (e.g., can / can't archive idea team).

Notification, as admin, we get notified of other people's activities that are not related to us at all which just clutters the notification box. Review collected by and hosted on G2.com.

We brought Kainexus in at a previous employer as part of our plan to pull all of our CI activity into a single platform that could be used by in person and remote employees. A year ago I changed employers and one of my first calls after making the decision was to Kainexus to let them know I would want to have conversations about bringing it in to my new employer. Today Kainexus is central to how we spread continuous improvement. We have two primary use cases. The first is daily improvement, or Kaizen. For Kaizen we have users interact directly with Kainexus to capture the problems they are working on, the countermeasures they implement and the value captured by the improvement. Our second use case is A3's. In this use case teams utilize Kainexus to house their A3's along with their supporting documentation and a central place to capture the value of the A3 work. Kainexus is our central repository for being able to tell the story of continuous improvement. It is accessed and utilized by all layers in the organization. They have been great partners in helping us build out unique use cases that work in our business. Review collected by and hosted on G2.com.

Some things are less than intuitive but easy to learn once you have the exposure. They also are at their heart, CI professionals, so they are constantly improving their product. Review collected by and hosted on G2.com.

KaiNexus allows me to stay on top of all the areas I'm responsible for. I can transparently see the progress and work on all items quickly. It allows the entire team to be updated. Outcomes are easily visible and understandable. Review collected by and hosted on G2.com.

I wish that there was a small hospital pricing. It's hard to allocate dollars for a platform yearly in a very small hospital. Review collected by and hosted on G2.com.

Very customizable and robust program but flexible enough to suit our rapid growing organization.

Topnotch customer service. Very responsive and will always find a way to assist. Review collected by and hosted on G2.com.

A1 organization from the top-down and from the very beginning to now that I haven't encountered anything that I dislike so far. Review collected by and hosted on G2.com.

They are creative, skilled and adaptable. Their platform is excellent. They value strong client relationships. Alot of the Kainexus business is done through referrals from satisfied customers (hence my comments here!) Review collected by and hosted on G2.com.

That we didn't meet sooner :-). Sorry not an easy question to answer... maybe its because we are in the honeymoon period but Kainexus have been brilliant. Review collected by and hosted on G2.com.

Kainexus is not only a 5-star product but also a 5-star company. They invest in the product and ensure it works for you as a customer. Review collected by and hosted on G2.com.

It has so much flexibility we want to do way more with it than we have the bandwidth to implement. Review collected by and hosted on G2.com.

KaiNexus' focus on customer service is amazing. They take the time to get to know you and what you are trying to accomplish with their system. They then customize the interface to meet your needs as you work to impact or establish a culture of continuous improvement in your organization. They are very responsive to change requests, in most cases they are updating the system as you are talking on the phone. This is truly a continuous improvement focused company that also makes great software. Review collected by and hosted on G2.com.

KaiNexus is focused on Continuous Improvement. Which means they are constantly improving and making enhancements to their software. They have a strong change management communication strategy, but as a user it is hard to stay on top of all the cool things they are doing with a busy schedule. Review collected by and hosted on G2.com.