The capability to enter collection notes and send collection letters and run reports as it was promoted. However this is not the case as Review collected by and hosted on G2.com.
What do you dislike?
The constant errors, reports run inaccurate information, only 5 collection reports out of the 900 plus reports included. The lack of training or information available to customize collection letters and the overall design is not very user friendly. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
Really do your homework when it comes to this software. They promise a lot of things and yet when we installed half of the features didn't work and still to this day we have had almost no resolution and we are on 3 years. We have our hands tied since we paid for the software so buyer beware. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
Well since the software has not worked since we installed 2.83 we cannot solve any of our collections issues. The engineers are not able to provide answers and their follow up in terms of our issues are sub par at best and their lack of knowledge of their own software is astounding. Review collected by and hosted on G2.com.