Jotform AI Agents Reviews & Product Details

Jotform AI Agent feature is actually a first chatbot which actually worked for me and I have had less enquiries from my product users since I started using these AI agents on my website. Review collected by and hosted on G2.com.

I wish we have option to answer the questions directly for AI agent when it can't find a proper reply from the knowledgebase. Review collected by and hosted on G2.com.

I really enjoy using Jotform AI Agents because they support the Hindi language, which helps us connect with more users. I find the training process to be easy, allowing my team to set up the agents quickly. The beautiful platform UI and UX enhance my experience, and the integration process is smooth, letting me manage website, WhatsApp, and Instagram from one place seamlessly. I appreciate that the same agent can integrate with multiple channels, which is very effective and easy to use. Switching from Tidio to Jotform AI Agents resulted in faster response times, better lead collection, and improved customer engagement. The initial setup was smooth and easy, better than other options I've tried. Review collected by and hosted on G2.com.

I think they should improve the mobile app. Like when I try to takeover the chat on mobile app, it seems little difficult, it can be improved. The chat takeover option on the mobile app is not very smooth. It takes extra steps to switch from AI to human agent, and sometimes the interface feels slow or confusing. A simpler and faster takeover process would improve the experience. The app login flow must be quick, also need improvement. Review collected by and hosted on G2.com.

I like that Jotform AI Agents work according to how I wanted to build them. I appreciate the informative questioning and answers provided, which are very exact. The initial setup was simple, straightforward, and very systematic. Review collected by and hosted on G2.com.

I need more flexibility when it comes to the questioning GUI. It is hard to reorganize their questions in an order that makes sense. Also, the bubbles provided while typing in the text are very shallow and hard to use when making questions in depth. Review collected by and hosted on G2.com.

The standout feature for me is the seamless integration between the AI Agent and Google Sheets. I’ve connected our entire society database—containing member handicaps, scoring history, and the 'Order of Merit' standings—directly to the agent.

Instead of members scrolling through a massive spreadsheet, they can simply ask the AI: 'What is my current handicap?' or 'Who is leading the Order of Merit?' and the agent pulls the exact data point from the Google Sheet instantly. It has turned a static data source into an interactive concierge that provides personalized info to my golfers 24/7. It’s the perfect blend of simple data management and cutting-edge user experience.

For a volunteer-run Golf Society, the ROI is measured in saved time. While the mid-tier plans can seem like a jump in cost, the value of having an all-in-one 'App' that handles registrations, buggy bookings, and a live AI agent is immense. It replaces the need for separate membership software, a website host, and a manual secretary. If you factor in the 10+ hours of admin work saved per event, the subscription pays for itself within the first few tournaments of the season. Review collected by and hosted on G2.com.

Replaced My Admin Headaches

What do you like best?

"The most impressive feature is the seamless synergy between Jotform Apps and the new AI Agents. I’ve built a complete mobile portal for my Golf Society that handles everything from event sign-ups and buggy bookings to de-registration.

The 'killer feature' for us is connecting our Google Sheets database directly to the AI Agent. Instead of members hunting through spreadsheets for their current handicap or 'Order of Merit' standings, they simply ask the AI agent within the app. The agent retrieves their specific scoring data in real-time. It has turned a static spreadsheet into a 24/7 digital clubhouse secretary, making our society look incredibly professional while saving me hours of manual responses."

What do you dislike?

"While the AI is powerful, it requires immaculate data hygiene. If my Google Sheet has inconsistent formatting or merged cells, the AI can occasionally pull the wrong row or get 'confused' about which handicap belongs to which player. I had to spend some time 'cleaning' my data structure to ensure 100% accuracy. Additionally, the AI Agent's Q&A editor can be a bit rigid; it doesn't currently allow for easy copying and pasting of answers, which makes the initial setup for repetitive FAQ logic a bit more time-consuming than it should be."

Other Dimensions

Pricing / ROI: "The ROI is clear for any volunteer-run organization. By automating the registration and inquiry process, I’ve eliminated the need for a part-time administrator. The time saved per tournament easily justifies the subscription cost."

Support / Onboarding: "Setting up the complex logic (like the Google Sheets integration) was surprisingly intuitive thanks to the no-code interface. The documentation for the AI Agent training was clear, and I was able to get the agent 'golf-ready' in a single afternoon."

AI / Intelligence: "The intelligence goes beyond a simple chatbot. Its ability to interpret natural language questions about specific data points in our database—like 'Who won the last Order of Merit?'—is a massive leap forward. It doesn't just provide links; it provides actual answers. Review collected by and hosted on G2.com.

Setup is intuitive and incredibly easy compared to most other AI chatbots. My clients could do it themselves, but I won't tell them that! The process is straightforward, and you can get a functional AI agent running fast without any technical hassle. Review collected by and hosted on G2.com.

For AI-assisted appointment requests, there's no closing message. For example: "We will review your request and get back to you to confirm your appointment." I understand this is something I can teach the agent, but it seems like closing are something common that it should know how to do already. Review collected by and hosted on G2.com.

I like how easy it is to create AI agents without coding. It saves time, automates customer interactions, and makes managing inquiries much simpler. Review collected by and hosted on G2.com.

Sometimes setting up the AI agent takes more time than expected, especially when trying to get the responses right. I also wish there were more options to customize how the agent behaves. Review collected by and hosted on G2.com.

I like that Jotform AI Agents allows higher volume influencers to get information out a lot quicker when they can't respond to everyone. The technology behind it is pretty cool. I also appreciate that it offers options to utilize across more platforms than I currently use, giving me future flexibility without having to find another agent. If I decide to expand beyond the social media platforms I use now, I know I'll be able to continue using Jotform without issues. The initial setup was pretty easy despite the many options available. Review collected by and hosted on G2.com.

I had responses set up on specific posts where links were only sent if followers commented a specific word. While I was asleep, the agent mistakenly sent a response to someone who didn't use the specific word, confusing her. My Instagram story was about a pet urn, and she reacted with sad emojis. The agent's response about reaching out in a hard time didn't make sense. I'm not sure how responses got activated for stories when I set them only for posts, and it was tricky to figure out how to turn it off. I'm new to this and don't usually have high-volume comments yet, so I can typically respond myself. The initial setup was pretty easy, but there are a lot of options which could be confusing for a new user, and I had a hiccup that needed fixing. Review collected by and hosted on G2.com.

Easy to use and reliable. The interaction was very good. Review collected by and hosted on G2.com.

We lose a bit of the human interaction. I trust that we would need to get used to it. But, I miss talking and interacting with people. That is progress, I guess! Review collected by and hosted on G2.com.

It is very easy to set-up and use. It has lots of features even in the free plan, which is perfect to test it out and present it to colleagues and clients.

The publishing options are also many and well documented. Review collected by and hosted on G2.com.

I found some bugs while using it, especially in the tools sections. Specifically the one i set up they disappeared for a while even if they were actually still active, resulting in double answers. I reported the bug and a few days later it seemed fixed. Review collected by and hosted on G2.com.

I like that Jotform AI Agents was easy to train with uploaded files and links to the website. The ability to give direct instructions for certain questions was a nice feature. It seems to be the simplest of any website agents I've tried, with simple instructions and easy training implementation. The setup was really, really easy, making the whole process straightforward. The fill-in-the-blank style adds to its ease of use. Review collected by and hosted on G2.com.

Nothing found thus far. Review collected by and hosted on G2.com.