Jotform AI Agents Reviews & Product Details

I use Jotform AI Agents to assist my employees with simpler issues. With the agent active, I can save my time and my team's time, as trivial questions that depended on me are now quickly and accurately resolved by the agent. I like the ease of use and the way I can train the agent; it's very easy to teach the agent by writing a summary of the company's activities, and it learns from that. On the other hand, employees can easily ask questions to it. Additionally, the initial setup was simple, without anything too complex. Review collected by and hosted on G2.com.

The integration with WhatsApp Business did not work. I would like it to be something simpler. I couldn't do the integration because it was saying that my number was already in use. However, I never used it for anything else and didn't know how to resolve it. Review collected by and hosted on G2.com.

The AI Agents make any form much easier to complete. The versatility of utilising the knowledge base, training the Agent through conversations, and using add-on features to direct the Agent precisely ensures every interaction is customised to your liking. The interface for setting up the Agent is intuitive and extremely user-friendly. We utilise the ChatGPT integration to build highly performance-driven interactions and ensure that only essential information is gathered to keep conversations engaging. As an integrated feature of the pricing for the Jotform features, not an EXTRA cost for the AI Agents, the Return-on-Investment has Agents completing forms conversationally and providing summaries, turning otherwise mundane forms like our support queries into efficient and optimised workflows, and helping onboard staff members or new clients. The Jotform YouTube channel is incredibly useful, providing all of the onboarding and support needed to be up and running the same day. Review collected by and hosted on G2.com.

The only downside would be the need to thoroughly train the AI Agent, as doing so solo takes time and care. However, due to ChatGPT and now Claude AI integrations, this is a breeze! Review collected by and hosted on G2.com.

What I like best about Jotform AI Agents is how easy and fast it is to create AI chatbots without coding. It helps automate customer support, lead generation, bookings, and FAQs within minutes. The platform is user-friendly, saves time, and works well for businesses, creators, and teams looking for simple and practical AI automation tools. Review collected by and hosted on G2.com.

One thing I dislike about Jotform AI Agents is that the AI responses can sometimes feel generic and need manual improvements for better accuracy. Advanced customization and workflow options are limited compared to more specialized AI platforms. Pricing can also become expensive as usage grows, especially for businesses handling large numbers of users or submissions. Review collected by and hosted on G2.com.

I was launching a new business, and within just a few minutes I had a lead-qualification form created and an AI chatbot ready to go. It’s a great tool for speeding up the process and getting set up quickly.

I could easly integrate with my CRM system and that gave me flexibility when creating new forms and training AI agents.

It's just a fraction of the price when you compare on how many tools you would have to subscribe to have similar results.

The UI is easy to use and find the tools that you need. Easy and fast to navigate.

The AI form builder is extremely fast, you will have your form in just a few seconds. Review collected by and hosted on G2.com.

I haven’t run into any problems yet, and every question I’ve had has been answered by the AI support. The only issue so far is that I haven’t been able to switch my account email to my company address. I started the email change process, but when I opened the verification email sent to my company inbox, it created a new account under that address. As a result, I still can’t change the email on my original account because the system now says the company email is already in use. It’s been a bit frustrating.

(even though I already deleted my account created with the company email) Review collected by and hosted on G2.com.

What I like most is how easy it is to set up and train the AI Agent without needing much technical knowledge. I use it to answer common questions, guide visitors through forms, and automatically collect basic lead information. It also helps that it integrates with the Jotform forms and workflows I already use, so I don’t have to manage everything across separate tools. The responses aren’t always perfect, but once I added more business information and gave clearer instructions, the results improved a lot. Review collected by and hosted on G2.com.

The main thing I dislike is that the AI Agent needs quite a bit of training before it starts giving consistently accurate answers. Adding information is straightforward at first, but properly organising that knowledge and testing it with different questions can take time. Sometimes it responds too generally when my question is more specific, so I still have to review the conversations and adjust the instructions. I’d also like to see more advanced control for handling complex workflows and shaping responses. Review collected by and hosted on G2.com.

Very intuitive to use, and lots of capabilities to customize your scripts and avatar. The ability to make an entertaining and professional presentation quickly is very helpful when you are too busy to do it manually. Review collected by and hosted on G2.com.

My only real complaint is that uploaded slide decks for presentations cannot be individually edited - so if you upload a large PowerPoint or PDF, have it processed and narrated to then find you missed a page, or discover a spelling mistake - you must make the correction in the native file, and re-upload. This wouldn't be so bad, but you lose all your scripts, and agent details when you do this. Review collected by and hosted on G2.com.

I like using Jotform AI Agents to automate messages and lead acquisition on Instagram. It helps us a lot to improve customer service time, allowing us to focus on other areas of the company. I enjoy its easy use and setup, everything works very well. I switched from LinkDM and Manychat to Jotform AI Agents because of the versatility of the plans and everything Jotform includes in a single platform; we even use it for marketing surveys. The initial setup was super easy and straightforward. Review collected by and hosted on G2.com.

For my personal use, it's very good, but thinking about an inexperienced user in training an agent, it would be good to include guides or tutorials for training responses related to what each client needs. Review collected by and hosted on G2.com.

The best thing about the AI agents is that they analyze the language the user or customer is interacting in and reply in the language that’s most convenient for them. Review collected by and hosted on G2.com.

Sometimes the AI agent takes longer to think and respond to the user/customer. If we can improve this in any way, it would be very beneficial. Review collected by and hosted on G2.com.

I really like the practicality and ease of setup of Jotform AI Agents. The system really guides me, which makes the initial setup super easy and fast. Additionally, its free version is very generous, which is amazing for starting to test the tool. Compared to other tools on the market, it's great that I don't count the saved contacts and the quota renews every month. Review collected by and hosted on G2.com.

I find it problematic to train the agent version to respond to messages on my behalf. If it is not done with dedication and patience or with an expert, it can give incoherent responses even when the analysis has been done with the latest publications that the tool allows. Review collected by and hosted on G2.com.

What I like most about Jotform AI Agents is how easy it makes automation without needing a technical background. I’ve used a few tools before, but this one actually feels intuitive. Setting up an AI agent to handle form responses or guide users doesn’t take much time, and the interface is clean enough that you don’t feel overwhelmed.

What really stands out is how it improves workflow. Instead of manually sorting responses or replying to common queries, the AI handles a big chunk of that automatically. It saves me hours every week, especially when dealing with repetitive tasks. The integrations are also pretty smooth, so connecting it with other tools I use wasn’t a headache.

Another thing I didn’t expect was how customizable it is. You can tweak responses and behavior to match your use case, which makes it feel less “generic AI” and more tailored. Overall, it’s a solid tool if you want to streamline processes without spending too much time learning something complex. Review collected by and hosted on G2.com.

One thing I didn’t like is that the AI responses aren’t always perfectly accurate, especially for more specific or complex queries. Sometimes you still need to step in and fine-tune the answers, which kind of defeats the purpose of full automation.

Also, the customization options, while useful, can feel a bit limited in certain cases. If you want very specific workflows or advanced logic, it takes some trial and error to get things right. It’s not difficult, but it’s not completely straightforward either.

Another small issue is performance — occasionally there’s a slight delay in responses, which can affect the user experience if you’re using it in real-time interactions. Overall it’s a solid tool, but there’s definitely room for improvement in accuracy and flexibility. Review collected by and hosted on G2.com.