Jama Connect Pricing Overview

A lot of features, easy to use from the first day even for a complex topic as REQM.

The knowledge base to learn how to use and possible scenario is very well done and you can learn by yourself if you have sufficient skills in the argument.

We had to ask for the customer support in a few cases and this was fast and appropriate and give the solution in a fast way. The aim of "Connect" it is really to integrate with a lot of systems, and this is one of the main aspects done in a good and simple way.

It is easy to implement because there are a lot of samples, cases and preconfigured options so it is likely to be used for quality assurance of products on a regular basis on several scenarios. Because the aim is to cover all departments the frequency of usage increment more and more as you use it. Review collected by and hosted on G2.com.

The reporting is really powerfull at the moment but it could be enhanced to aggregate informations also from other sources not necessarily integrated. Review collected by and hosted on G2.com.

We primarily use Jama Connect for defining software requirements. The tool offers several features that I particularly appreciate:

1. Administration & Implementation

The system is easy to configure. You can define general settings that apply to all projects—such as permissions, item types with required fields, workflows, and relationship rules.... At the project level, you can select the necessary item types and, if required, override permissions or workflows.

It is straightforward to maintain consistent behavior across projects. Additionally, configuration changes can be applied centrally, affecting all projects at once.

For reporting, Word/Excel templates can be created quickly and easily, although they come with certain limitations (e.g. you cannot aggregate information). More complex reports can be generated using Velocity templates, which can be challenging for beginners and it is time consuming.

For integrations, Jama Connect provides a well-documented API that allows you to retrieve, update, or create objects (including configuration objects, requirements and test items).

2. Requirement Structure & Definition

Requirements can be organized into Components, Sets, and Folders. A Set corresponds to a specific item type. Moving requirements between folders is simple, and item types can easily be converted into others. This flexibility is especially helpful during the initial implementation phase if you need to adjust the structure.

The Excel Roundtrip feature is particularly useful when working with item types that have many fields to update. (Note: For description fields, you must define them in HTML format, which is slightly more complex.)

Importing requirements from Excel or Word works well, provided the source document is well structured with headings. All imported items initially share the same item type, but you can easily adjust this afterwards.

3. Review Functionality

The review feature is excellent. You can send a batch of requirements for review and assign specific reviewers. Reviewers can highlight text within the requirements and add comments. These comments can be tracked and filtered, and once they are addressed, they can be marked as resolved. You can also compare changes between review versions, provided that the same items are included in the same review. This means you need to manually manage the items in review-items, for example using filters.

4. Finding & Exporting Data

Requirements can be filtered easily using keywords or predefined filters. The export functionality is very convenient—especially the context-sensitive export, which allows you to export exactly what is visible on your screen.

5. Testing Features

Jama Connect also supports creating test plans, test cases, and test cycles, as well as executing tests. However, we have not yet made extensive use of these capabilities.

6. Support

During the initial setup, we received excellent support, and the system was ready for use very quickly. Integration with the cloud application and SSO also worked smoothly. Whenever we open a support ticket, we receive fast and helpful responses. Review collected by and hosted on G2.com.

Jama Connect is a requirements management tool, not a project management tool. However, I do miss the ability to plan requirements and track progress directly within the system. This can be worked around using the API or by exporting data to Excel and managing progress tracking externally.

When creating filters, there is currently no way to organize them into a hierarchy. Filters are automatically sorted by item type and name. Over time, as the number of filters grows, this makes it harder to keep track of them—so establishing clear naming conventions is essential.

Regarding license management, the unlimited stakeholder licenses for viewing requirements and performing reviews are a great benefit. However, when a user with a creator floating license is login and if all floating creator licenses are in use, that user is automatically downgraded to a reviewer license. In that case, they can only access requirements that are part of a review and lose visibility of all others.

The search functionality works in a traditional keyword-based way. However, users are increasingly accustomed to conversational, AI-like querying (similar to ChatGPT), which is not yet natively supported in the tool. Review collected by and hosted on G2.com.